Walk the Walk

Business & Economics Podcasts

A podcast about customer experience. Because everyone wins when we focus on what matters. Walk the Walk is a podcast for leaders doing the hard work to run a values-based organization from the top down, and side to side.

Episodes

S2E6: Jake Sorofman // The Steel Thread of CX

S2E5: Bret Starr // How to Fix Everything in Sales & Marketing

S2E4: Matthew Oliphant // How to Actually Listen to Your Customers

S2E3: Great CX is Based on Data & Discipline

S2E2: The Sales & CX Overlap

S2E1: The New Customer

S2: Introducing Jon Jones, and Season 2

S1E10: Michelle Royal on Unleashing and Learning Innovation

S1E9: Colin McIntosh on Building Value and Giving Back

S1E8: Roger Germann on Guiding Principles and Pivoting in a Pandemic

S1E7: Erik Smith on Listening, Learning, and How to Talk About Race

S1E6: Janet Craig and Barbra Anderson on Sustainability, Profitability and Culture

S1E5: Nancy Lyons on Alignment, Ownership and Working Like a Boss

S1E4: Jeremy Stayton on Becoming a B-corp, Burning Man and How to Hire Right

S1E3: Jennifer Dary on Becoming a Manager and Firing People with Grace

S1E2: Susan Scherer on Weed, Ice Cream, and Cancer Treatment

S1E1: Dr. Jen Hall on values & resilience

This is Walk the Walk.