Whispering Loudly

It's a large pain in the backside, another team member leaves and you have to recruit AGAIN. Also the painful process of working through the candidates that do apply to find the right fit for the team or in fact you can find one. Let Rach tell not only attract A players but how to keep them and how to seek them out in the hiring process. She'll give you tips and strategies around hiring and show how you can even leverage AI to do the work for you so you can get back on the tools. You need to build a team you can trust, one that can take the reigns and let you relax from time to time knowing all will be well and good. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

You might think you're going along ok, maybe you're sort of lacking in motivation at the moment, maybe you're lacking in energy or feeling overwhelmed at certain junctures. Have you considered you may be burnout? Or on the road to burnout. Once you get there it's a long climb out so listen up while our team school you on the physical, mental, emotional, and spiritual signs of burnout. Not only is it important for you to look after yourself but if you're suffering chances are your team might be too! As business leaders it's our role to create a positive work environments and make conscious decisions to prioritise our well being as well as that of our staff. Through personal examples of where people often go wrong and practical advice, Dean encourages you to take small steps towards better health and work-life balance. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Wow there's a tongue twister! But seriously it grows tiresome doesn't it? Watch as Dean introduces you to the 'ladder of commitment' to help service advisors navigate customer conversations effectively. Here we outline specific steps to gain customer authorisation and emphasise the significance of providing choices to customers to facilitate decision making. Dean shares valuable insights on how to turn customer hesitations into opportunities. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

What is your inaction costing you? In the case of a business the price tag can be hefty. Overcoming procrastination and fear are the keys to unlocking infinite success within your Auto Repair Shop. There is no safety in staying stagnant when everyone else is moving forward. Rach relays that even messy action is often better than no action. You need to stop down and start to create systems and methods that will help you kick gaols and get the bottom line moving. Rach also asks you to come into awareness over your everyday actions helping you identify patterns that might be holding you back. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

What’s more important than motivation you might ask? The spark that ignights a great idea and puts a pep in your step? Discipline and the ability to see it though because why the spark is important, it fades but you have to see this mission through and disciple is the key to help you do that and tick off your gaols one by one. Here we explore how motivation can be fleeting, while discipline provides the structure needed to maintain progress. We give practical examples of how to build sustainable habits and the significance of awareness in changing behaviours if you’re focused on achieving real success! Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Raising prices in a cost-of-living crisis can feel terrifying, but as Rachel Evans shares in this Workshop Whispers episode of Whispering Loudly, fear-based pricing keeps you stuck in struggle. She breaks down how to shift from emotional decisions to profit-driven strategies, and why understanding your margins is the key to sustainable growth. Rachel also dives into the hiring challenges many auto repair shop owners face—explaining why rushed recruitment and bland job ads attract the wrong people, and how systems like No More Bad Hires can transform your team and retention rates. From pricing for value to attracting A-players, this episode is packed with practical steps to strengthen your workshop’s foundation and move beyond survival mode into long-term profitability. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Working six days a week for two years straight might feel like the only way to keep your shop alive—but at what cost? In this episode of Whispering Loudly, Rachel Evans, the number one automotive business coach in the aftermarket, tackles one of the biggest questions workshop owners face: How do you move to a four-day work week without killing revenue? Joined by producer Mel, Rachel shares proven strategies for transitioning to a shorter week, educating customers, and creating a better work-life balance for both owners and their teams. Plus, they dive into the tough reality of apprentice turnover, exploring how culture, leadership, and support systems can make or break young technicians before they’ve even started. If you’ve ever dreamed of reclaiming your weekends or are struggling to find and keep the right people, this episode offers practical steps to shift your business model and strengthen your team without sacrificing profit. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

In this episode of Whispering Loudly, host Rachel Evans interviews Paul Maric, a prominent figure in automotive journalism and co-founder of CarExpert.com.au. They discuss Paul's journey from a car-loving teenager to a successful entrepreneur, the evolution of the automotive industry, the importance of adapting to electric vehicles, and strategies for effective communication in business. The conversation also touches on consumer trends in car purchases and the significance of creating a positive first impression in workshops, along with tips for engaging social media content. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Customer loyalty is great—but is it enough to keep your auto repair shop growing? In this Workshop Whispers episode of Whispering Loudly, Rachel Evans unpacks why repeat clients don’t always guarantee long-term success and why understanding customer attrition is key. Rachel shares insights on tracking data, maintaining a healthy marketing strategy, and encouraging word-of-mouth in a changing market. She also dives into the reality that up to 18% of your customer base may slip away each year and explains how to combat it with consistent engagement and smarter systems. If you’ve ever wondered why your workshop feels busy but growth has stalled, this episode offers practical steps to protect your margins, boost retention, and turn loyal customers into a sustainable foundation for your business. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Let us guess? Someone leaves so you rush to slap together a job add and get it out ASAP because you need the person yesterday! No, don’t do this, crafting a job add is akin to a work of art these days. Good technicians are in hot demand and you want to stand out to the A grade players, but how do you do this? Listen in for Rach’s solid advice that will have you cheering and attract the right person for your role. Remember not having a tech costs you absolutely but bad hires cost more. Rach dives into the art of selling the opportunity to make you stand out in a crowd. The Workshop Whisperer has also just created ‘no more bad hires’ to help you out with the process go here to get it https://www.workshopwhisperer.com/. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

When two techs are at each other’s throats and the shop’s booked out but still cash-poor, what’s really going wrong? In this episode of Whispering Loudly, Rachel Evans, the number one automotive business coach in the aftermarket, breaks down the leadership moves and financial strategies every auto repair shop owner needs. From resetting toxic team dynamics to uncovering where the money’s leaking (hint: it’s either your margins or your expenses), Rachel and producer Mel tackle real questions from shop owners and share success stories from clients who’ve gone from debt to multi-property wealth. If you’ve ever struggled with culture clashes, cashflow headaches, or just want a roadmap to make your workshop run without you, this episode is packed with no-nonsense advice and practical wins. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

In this episode of Whispering Loudly Craig Bales, and Gabrielle Clift discuss the journey of Highfields Mechanical, the challenges and opportunities for female technicians in the automotive industry, and the importance of training and mentorship. Gabby shares her passion for automotive work and her recent recognition as Capricorn Apprentice of the Year, highlighting the potential for growth and success in the industry. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

What happens when your business can’t function without you? In this Workshop Whispers episode of Whispering Loudly, Rachel Evans tackles one of the most common struggles for auto repair shop owners: creating a business that runs smoothly, even when you’re not there. Joined by producer Mel, Rachel introduces the One Three One method, a simple yet powerful way to train your team to become solutions-focused instead of relying on you for every answer. She also dives into why documenting processes is the cornerstone of true freedom and how shifting your leadership style can transform both your business and your life. If you’ve ever wanted to step away without everything falling apart—or just dream of a business that doesn’t need you 24/7—this episode offers practical, proven steps to start building real independence into your workshop. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Meet Megan and Adam they haven't always had it together but here they outline the steps they took to turn the business into the flourishing success that it is today! They share their journey of overcoming challenges and meeting the business with where it was at, they discuss the risks they took, the changes they implemented for success, and the importance of mental health in business. This is a great podcast for anyone on the path outlining the steps to growth. They maintain key aspects necessary for you are support, knowing your worth, and creating a positive work environment for both you and your employees. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Running a successful auto repair business takes more than great technicians—it takes structure, leadership, and systems that stick. In this episode of Whispering Loudly, Rachel Evans, the number one automotive business coach in the aftermarket, shares how shop owners can move from chaos to clarity with simple, effective strategies. From the shift to online training post-COVID to the power of well-documented SOPs, Rachel reveals why structure is the secret weapon for training service advisors and building a team that performs without you. Joined by producer Mel, they also swap stories from the road, reflect on lessons from client events, and dive into what it really takes to lead like a CEO instead of just doing it all yourself. Whether you’re onboarding your first service advisor or looking to step away from the tools, this episode offers practical, no-nonsense advice to help you create a workshop that runs on systems—not stress. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

You can be turning over a huge amount of money but still be wildly stressed because of all your outgoings and relentless commitments. Here Rach focuses on strategies surrounding turnover and profit. She emphasises the importance of financial management and restructuring to ensure business owners are compensated fairly. Additionally, the conversation explores the dynamics of working with family members in a business setting, highlighting the need for clear roles and communication to maintain both business success and personal relationships. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

There may come a time when you think about cashing in and heading off into the sunset so how much is your Auto Repair Shop actually worth? Here Rach discusses essential strategies for achieving top dollar for your Auto Repair Shop. Even if you’re not thinking about selling now implementing these strategies will ensure you’re covered for a good return should you ever want to get out. She’ll take you through the hoops of preparation and understanding the ideal buyer. Enlist a good accountant to pick apart your profit and loss and make your business look healthy and attractive to someone searching to buy. We also dive into meaningful Team bonding and how to retain employees. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer -https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Auto Data provides essential technical information for mechanics. Here Rach is joined by Brett Engerman, the commercial director of Auto Data Australia and New Zealand. Independent shops often rely on Google, which can lead to errors. Having accurate data can save time and improve customer experience and prevent workshops from missing out on significant profits by the inability to diagnose the need for more comprehensive services. Customers too, prefer thorough servicing to quick fixes that cost them in the long run. Find out about how you can implement this software to improve your overall workshop performance. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Running an Auto Repair Shop is tricky, let’s face it! If it was easy everyone would do it. Business owners can get bogged down in the processes though and it’s really important to focusing on what truly moves the needle. Understanding your profit margins is crucial for business success as is ensuring your team is engaged correctly and with purpose. Stay open to change achieve greater success by exploring new ideas and strategies. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.

Here Coach Dean discusses how problems can be viewed as opportunities for growth and share strategies for building resilience, including financial preparedness and the significance of mindset. Dean says one of the biggest problems business owners face is thinking they shouldn't have problems. Problems are inherent in personal and professional development and you shouldn't have to solve your problems yourself; learn from those who have. Dean also discusses that building a financial war chest can help solve problems quickly. Resilience is built by falling down but not staying down and mindset affects your perception of reality. We also look at understanding what you want to achieve because that's crucial for resilience and ultimately success. Whispering Loudly, The Workshop Whisperer's Podcast. Thanks to Titanium Sponsor, Mechanic Desk and Diamond Sponsor Ventavid. Find out more about the Workshop Whisperer - https://workshopwhisperer.com/ Want to find out how The Workshop Whisperer team can help put your auto repair shop on the path to business success? Head to https://www.workshopwhisperer.com/whisperingloudly to claim your free Workshop Success Session with the team. See omnystudio.com/listener for privacy information.