Zinnov Podcast - Business Resilience Series

In the pre-COVID world, the Hyper Intelligent Automation landscape was already undergoing a rapid metamorphosis, but with the pandemic thrown into the mix, most of the companies have now accelerated their automation journeys. Companies are looking to adopt the hybrid model of automation with both attended and unattended RPA and are also leveraging AI to enable a better customer experience. There has been a significant increase in automation-related M&As and the competitive environment in the...

COVID-19 threw sand into the gears of many industries, and one industry that came to an almost grinding halt was Travel & Hospitality. Despite the massive setback, the industry has demonstrated unparalleled crisis leadership, redefining, re-structuring, re-designing, and reimagining their organizations from within. Organizations have upended the way they operate, democratizing leadership to build distributed, yet federated organizational resilience. In this episode of the Zinnov Podcast, we...

This is part 2 of our podcast with Sumit Mitra, CEO of Tesco Global Business Services. In the first podcast, Sumit shared his valuable insights on the state of the Retail industry and how the pandemic has indelibly changed the DNA of the Retail sector. In this episode, Sumit takes an inside-out view on how a retail giant like Tesco is solving for customer pain points in the pandemic, by restructuring itself from a people, process, and technology perspective. Sumit shares some very...

In this episode of the Zinnov Podcast, Nitika Goel, CMO, Zinnov is in conversation with Sumit Mitra, CEO of Tesco Global Business Services to understand how a retail behemoth like Tesco has modified its Retail DNA to become pandemic-proof. Sumit shares his perspective on the Retail industry and how it is evolving across technology and processes to cater to the rapidly changing customer needs, behaviours, and expectations. “With Resilience, comes Responsibility” – says Sumit Mitra as he...

During this pandemic, the insurance industry has had to kick into high gear. They had to adopt newer models to drive innovation and to do their part amidst this global and humanitarian crisis. With the entire healthcare ecosystem being at the frontlines during these trying times, the insurance industry is a critical sector, enabling businesses, industries, families, and individuals to remain resilient. In this episode of the Zinnov Podcast business resilience series, KV Dipu, President -...

Technology has emerged as a game-changer in the world’s fight against COVID-19. It has helped every industry build a significant amount of resilience, and the Healthcare industry is no exception. A key technology fortifying business against the Coronavirus war is Artificial Intelligence. But have we harnessed the full potential of AI? Do we have the right regulations in place to ensure data privacy and leverage it across the healthcare value chain? In this episode of the Zinnov Podcast, Amit...

Large companies often undergo extreme changes that are triggered by external events such as strategic mergers and acquisitions, change in investor group, and today, the current pandemic and the resultant recession. Changes like these ultimately impact not just the business line, but also customers and employees. Organizations that have stood the test of time, have resilience built into their system; in a sense, they are antifragile, where they do not just hold their own against these...

Hyper Intelligent Automation has become a critical addition to the CXOs’ arsenal in the current business climate. In our latest Zinnov-UiPath report on Hyper Intelligent Automation landscape 2020, we found that more than 75% of the Fortune 250 enterprises have already made significant investments in Hyper Intelligent Automation (HIA) and its adoption becoming an absolute is only a function of time. In this episode of the Zinnov Podcast, Diego Lomanto, VP Product Marketing, UiPath shares his...

Unlike the economic crisis of 2008, the Banking, Financial Services, and Insurance (BFSI) industry has been playing a crucial role in helping the economy stay afloat in these unprecedented times. The BFSI sector has not only been acting as agents of disbursal of stimulus packages, but they are also on a path to rapid digitalization to ensure that customers are not impacted. In this episode of the Zinnov Podcast, Sukanyya Misra, Head and SVP of Mastercard India Tech Hub shares with us her...

Enterprises globally have deployed different playbooks to minimize the impact of the pandemic, adapt to new circumstances, accelerate recovery, and orchestrate growth. Businesses have had to adopt liquidity planning and cash conservation, enable modernization of infrastructure, rethink demand generation to sustain while focusing on product, captive, and functional carve outs, territory and service line expansions, Intelligent Automation, and M&As to evolve and prosper. Enterprises operated...

In this episode of the Zinnov Podcast – Business Resilience series, Rick Crandall, a technology stalwart and author of the book, ‘The Dog Who Took Me Up A Mountain,’ talks about why the leadership model of passion with purpose is key for effective leadership. Rick, after a stellar career in technology, found an unlikely partner in a dog who made him discover a new passion for mountaineering and gave him a renewed sense of purpose. At the age of 64, he started pursuing something that most...

In part 1 of the podcast, Praveen Bhadada, Managing Partner, Zinnov and Sameer Garde, President of Cisco India and SAARC discuss the state of Small Medium Businesses (SMBs) in the wake of COVID-19 and how technology is playing a key role in helping SMBs combat the COVID crisis. In the second part of the podcast, they discuss the role of government and technology companies in keeping the SMB sector afloat.

COVID-19 has affected millions of Small Medium Businesses (SMBs). Many of these SMBs are fighting for survival as they face severe liquidity crunch, supply chain issues, and unavailability of workers. In this podcast, Praveen Bhadada, Managing Partner, Zinnov and Sameer Garde, President of Cisco India and SAARC discuss at length on how the current pandemic has impacted the overall SMB sector, how SMBs are fighting back, and what role is technology and different ecosystem players can play to...

The current COVID-19 pandemic has severely impacted every industry, every vertical, especially Travel, Hospitality, Gaming & Casinos, Airlines. It has compelled companies across the globe to go into survival mode, with little or no room for error. As companies evaluate their costs, they have been forced to make difficult decisions like furloughs and lay-offs. In this episode of Zinnov Podcast, Nilesh Thakker, Managing Partner and Global Head of Zinnov’s Engineering Excellence Practice,...

In this episode of the Zinnov Podcast, Roopa Unnikrishnan, Head of Strategy at HARMAN and Award-winning author shares her leadership experiences with Pari Natarajan, CEO, Zinnov. Roopa and Pari discuss how internal and external jolts (like COVID) force leaders to rethink their fundamentals. Roopa, who first came up with the idea of ‘Jolts’ in her book ‘The Career Catapult’ shares anecdotes on how these inflection points make leaders find and practice courage that allow them to be effective...

While the healthcare sector has been at the forefront of this crisis, Telemedicine has emerged as a silent hero that is making a difference every day by helping people stay home and stay healthy. In this episode of the Zinnov Podcast, Kali Durgampudi, Chief Technology & Innovation Officer at Greenway Health shares his insights on how Telemedicine services have evolved in this current crisis and how we will continue to see the long term effects of this evolution even in a post-COVID era.

Tune in to the first episode of our Business Resilience series where Sivaram S, Head, Zinnov Zones shares key insights on what lies ahead for the Automotive Industry.