eX Podcast-logo

eX Podcast

Business & Economics Podcasts >

More Information


United States






Ep. 73: Why your company’s candidate and on-boarding experience matters.

Virgin Media did a study and found that poor candidate experience cost them over $5M a year. Simply because out of 123,000 candidate rejections they made in one year, 6 percent canceled their membership. Candidates can be existing or potential customers, and the way they interact with your (consumer and employer) brand is intertwined. But more importantly, given the talent shortage we’re facing, if your candidate experience sucks, top talent will go to your competitors. In a time when...


Ep. 72: How can organizations prepare for the future of work?

What does the future of work look like, and what are the implications for individuals, organizational leaders, and educational institutions? There’s been a lot of talk, buzz and hype around the impact Millennials have had on organizational models and how to shape company cultures. Organizations have been forced to adapt to new paradigms for centuries. You can’t blame Millennials for disrupting the workplace. Disruption in the workplace happens all the time: industrial revolution, Henry...


Ep. 71: How to build an EX-centric organization.

The digital transformation of the last decade has forced companies to embrace new mindsets and engage in new business models to respond to drastic changes in customer behaviors and stay relevant in the market place. Successful companies put the Customer Experience at the center of their corporate strategy. The focus, emphasis and empathy placed on customers as humans - not sales numbers in reports – has resulted in the personalization of the experience. Some of the same companies are now...


Ep. 70: The 5 success factors to build an engaging workplace.

The cost of replacing a disengaged employee who pulled the trigger and decided to leave your organization is pretty high. According to Gallup, an actively disengaged employee costs their organization $3,400 for every $10,000 of salary, or 34 percent. Let’s say you have 100 employees, and 20% of them are completely disengaged. Now you can figure out the cost of those disengaged employees. So, say your workforce’s median salary is $60,000 a year. That means each disengaged employee costs you...


Ep. 69: How to build a culture of appreciation and recognition in your organization.

We all know of streets, parks named after famous people or events. There are millions of monuments and statues to celebrate the great accomplishments or sacrifices of multiple generations. As parents, we understand how important it is for our children that we recognize and celebrate their successes, from their first steps to college graduation. Yet, we seem to forget how to celebrate and recognize others’ contributions in the single place where we spend most of our time: WORK. In today’s...


Ep. 68: Why Internal Communication is the key driver of employee engagement.

The communication effectiveness of your organization is a critical driver for employee commitment. When information is genuine and transparent, when it is created and curated in a way that it resonates with your people, employees are more engaged and have a better understanding of your organization’s decisions, activities and how these activities affect their jobs. A study by Siegel+Gale shows that lack of transparent communication from leadership is why 30 percent of employees find their...


Ep. 67: Be a community first and a company second.

Diversity in mindsets and backgrounds makes a company stronger. Everyone wins when your organization has diverse teams where every person feels they truly belong and can reach their fullest potential. DaVita has built a unique culture. They call themselves a village. Their culture is defined as The DaVita Way, which means that employees (called teammates) dedicate their Head, Heart and Hands to pursue the Mission, live the Values and build a healthy Village. DaVita’s teammates care for each...


Ep. 66: Are you tailoring your onboarding and engagement to the employee’s individual needs?

We all know the Golden Rule of treating others as one would wish to be treated. It is a maxim that is found in many religions and cultures, and dates at least to the early Confucian times. But what if that is the kiss of death when it comes to managing your people? With the rise of people analytics and human-centered design to create more engaging and personalized workplace experiences, with the way “traditional’ work is moving towards project-type work, with the notion of diversity and...


Ep. 65: Workplace - finding a sense of purpose.

It’s been well documented that Millennials have disrupted the way companies look of their workplace, employee engagement, talent attraction and retention. With the “next” generation – the Gen Z - entering the workforce, one may wonder what’s going to happen next. There are many misconceptions about Gen Y, from being lazy to being too demanding, from being too technology obsessed to lacking basic human connection skills. The truth is, the main difference between Gen Y and previous...


Ep. 64: Building a community of equity and belonging – the Zillow way.

Once upon a time, Zillow was a startup, but has now become the leading real estate and rental marketplace with more than 3800 employees across multiple offices. The company has learned that it’s not so easy to ensure that every single employee follows the company’s core values. It’s probably that biggest challenge that any startup faces when scaling up its business operations. How do you maintain the culture and bring to life your company’s core values when you dramatically increase your...


Ep. 63: How to build a global award-winning talent brand & social media team.

Companies must now think of themselves as employer brands if they hope to attract and retain talent. They have to change their corporate mindset into a consumer mindset when it comes to engaging with their candidates and their employees. Corporate websites are not good enough today for disseminating information to potential candidates. Job candidates, just like consumers, look for information on the internet, rely on peer reviews and user generated content to form an opinion on whether the...


Ep. 62: How to bring a consumer brand mindset to your HR function.

In the past, successful companies used to focus mainly on and put a lot of efforts into building their consumer brand. For decades, a strong consumer brand was essential for any product or service to differentiate itself from the competition and build an army of loyal advocates and buyers/users. Having a strong consumer brand is longer synonymous of market relevancy and success. Although the notion of employer branding has been around since the 1990s, a sense of urgency has emerged in the...


Ep. 61: We approach workplace wellness the wrong way.

Wellness programs are totally ineffective in most organizations, simply because they miss the opportunity to address employee’s health holistically. Companies usually turn to them to reduce health costs, but they’re often poorly designed and somehow discriminatory. Many of the programs are punitive, so they feel like something done to employees rather than for them. Even the most positive of these programs are often superficial – they don’t elevate company culture, inspire commitment, or...


Ep. 60: Your workplace is moving from ‘work’ to ‘experience’ place.

The workplace is changing at a rapid pace. With brick-and-mortar retail stores morphing into “brand experience” places, the expectation from consumers (who also happen to be employees) is that the workplace must change into an “experience” place. Work-life balance is becoming work-life integration, employees expect more than a pay-check from their employers, they want a workspace where they feel welcome, stimulated, energized. EX leading companies are expecting facility-management companies...


Ep. 59: How do you get out of the cultural debt your organization has created?

In order to lure top talent, many organizations tend to oversell its value proposition, or what it can (will) offer to its employees. The same way consumers shy away from an unauthentic and misleading brand, employees become quickly disengaged and wary once they realize that what they “signed up for” is not going to happen. In other word, Cultural Debt is accrued when a perception emerges within an employee base that the organization has broken a promise. Cultural Debt is invisible, so it’s...


Ep. 58: How to build a diverse and inviting company culture.

Building and maintaining a workplace culture that is inviting and engaging to all – without bias or preconception about “cultural fitness” – can help your organization avoid the “employee (dis)engagement crisis”, be more attractive to new talent, and impact your business’ performance all at once. The paradox of today’s global uncertainty and reclusive mentalities on one hand, and the buzz around having more diverse and inclusive corporate cultures on the other hand, is merely the...


Ep. 57: Tomorrow’s successful workplaces will be the ones who put people first.

To build the workplace of tomorrow, it’s become critical to empathize with and understand employees’ needs, motivations and aspirations; provide employees with the freedom and empowerment to define what their own experience should be. As customers are now accustomed to drive their own experiences, employees expect the same level of personalization from their employees. Gone are the days where organizations treated their employees as the same bunch. Employers must change their mindset and...


Ep. 56: Redefining the way people learn, engage and work.

With insight into the actual employee experience, you can better understand what your workers need in order to be productive and happy. Only then can you make informed improvements -- whether it's replacing or upgrading applications, designing a more employee-friendly interface or offering additional training. This is where the use of human psychology, technology, employee data and organizational design methodologies help leaders transform their businesses and re-imaging their future. The...


Ep. 55: Discover how healthy buildings, culture, and people lead to high profits.

Companies face two huge challenges that affect their bottom lines. An 80% employee disengagement rate and a staggering increase in health costs. Organizations and employees now spend an average of $18,000 per year per employee for health costs, a 61% increase in 10 years. Every indicator projects these costs will double before 2030. This is an unsustainable path. These costs are the tip to an even bigger iceberg, the hidden costs of time out of the office, distraction, disengagement, and...


Ep. 54: EX is not designed for employees, but WITH employees.

It’s always a delicate moment in any startup’s life to move from a great idea to building the foundation of a “real” organization. With so many different aspects of your new business’s health to deal with, employee experience and company culture seem like the last priority on the CEO’s to-do list. But the reality is, engaged and motivated employees can turn a potential business model into a well-oiled, lucrative machine. A reflection and focus on employee experience is not only worth your...