Customer Success Manifesto
Jay Goncalves
Online gurus are lying to you about scaling to hundreds of clients without an exceptional customer experience. Ben and I created this book with that in mind. When you feel like there is much more to be done on how you serve your clients, we've got you.
For a long time, marketers, specifically in the online space, have been making bolder and bolder promises. We started with promises of being capable of running a six-figure business (expert or agency), then everyone was promising a seven-figure business, and nowadays they promise you multiple seven figures without even working.
You might have fallen prey to that, pumping more money into ads, hiring appointment setters, and having a massive sales team. Still, you face the same challenges as before, but with more chaos.
Solve the client drop-off struggle with our Fulfillment Funnel strategy and enjoy a life of freedom, more clients crossing the finish line, a team that's empowered for success, and a business your proud of, The Ethical Scaling way.
Duration - 5h 32m.
Author - Jay Goncalves.
Narrator - Ben McLellan.
Published Date - Wednesday, 18 January 2023.
Copyright - © 2022 Jay Goncalves ©.
Location:
United States
Description:
Online gurus are lying to you about scaling to hundreds of clients without an exceptional customer experience. Ben and I created this book with that in mind. When you feel like there is much more to be done on how you serve your clients, we've got you. For a long time, marketers, specifically in the online space, have been making bolder and bolder promises. We started with promises of being capable of running a six-figure business (expert or agency), then everyone was promising a seven-figure business, and nowadays they promise you multiple seven figures without even working. You might have fallen prey to that, pumping more money into ads, hiring appointment setters, and having a massive sales team. Still, you face the same challenges as before, but with more chaos. Solve the client drop-off struggle with our Fulfillment Funnel strategy and enjoy a life of freedom, more clients crossing the finish line, a team that's empowered for success, and a business your proud of, The Ethical Scaling way. Duration - 5h 32m. Author - Jay Goncalves. Narrator - Ben McLellan. Published Date - Wednesday, 18 January 2023. Copyright - © 2022 Jay Goncalves ©.
Language:
English
Opening Credits
Duration:00:00:13
Introduction
Duration:00:17:32
Chapter 1: Your Book Guide
Duration:00:04:25
Chapter 2: Foundations
Duration:00:48:58
Chapter 3: High LTV Offers
Duration:00:44:05
Chapter 4: The Fulfillment Continuum
Duration:01:07:18
Chapter 5: Archetypes
Duration:00:34:02
Chapter 5 a: Doer
Duration:00:09:14
Chapter 5 b: Controller
Duration:00:15:34
Chapter 5 c: Worrier
Duration:00:12:46
Chapter 5 d: Follower
Duration:00:11:35
Chapter 6: Application
Duration:00:33:12
Chapter 7: Bonus Section
Duration:00:33:48
Ending Credits
Duration:00:00:03