LIGHTS! CAMERA! ACTION!
Marc Haine
What would happen if you saw your customer-centric business as putting on a live show?
In theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational excellence and exceeding the guest's Experience Expectation. It means bringing teams together, unified towards a common goal, with all the resources and support in place.
It means being ready for SHOWTIME!
Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre uses the lessons of live theatre to pull back the curtain on organizational and leadership best practices, and to deliver real-world, focus-oriented strategies to drive operational excellence.
The framework delves into the foundational to the specific and puts a spotlight on practices and philosophies for leaders to script and direct, to ensure they put on show-stopping experiences that customers and staff deserve
Are you ready
It's SHOWTIME?
Duration - 5h 2m.
Author - Marc Haine.
Narrator - Marc Haine.
Published Date - Sunday, 22 January 2023.
Copyright - © 2020 Marc Haine ©.
Location:
United States
Description:
What would happen if you saw your customer-centric business as putting on a live show? In theatre, what does it take to put on an award-winning performance each and every night? It takes an unrelenting focus on operational excellence and exceeding the guest's Experience Expectation. It means bringing teams together, unified towards a common goal, with all the resources and support in place. It means being ready for SHOWTIME! Lights! Camera! Action! Business Operational Excellence Through the Lens of Live Theatre uses the lessons of live theatre to pull back the curtain on organizational and leadership best practices, and to deliver real-world, focus-oriented strategies to drive operational excellence. The framework delves into the foundational to the specific and puts a spotlight on practices and philosophies for leaders to script and direct, to ensure they put on show-stopping experiences that customers and staff deserve Are you ready It's SHOWTIME? Duration - 5h 2m. Author - Marc Haine. Narrator - Marc Haine. Published Date - Sunday, 22 January 2023. Copyright - © 2020 Marc Haine ©.
Language:
English
Opening Credits
Duration:00:00:14
Introduction
Duration:00:07:50
Preface: Experience Expectation
Duration:00:18:38
LIGHTS! - Chapter 1: Setting the Culture for Your Production
Duration:00:10:46
Chapter 2: Your Corporate Culture... Setting Your Values
Duration:00:11:45
Chapter 3: The Power of 'Yes And...'
Duration:00:10:01
Chapter 4: Eliminating Fear And Failing Forward
Duration:00:06:31
Chapter 5: Defining Outcomes and Goals
Duration:00:19:15
Chapter 6: Cast for Your Success
Duration:00:18:44
CAMERA! - Chapter 7: Being Camera Ready
Duration:00:11:21
Chapter 8: Setting the Stage
Duration:00:11:10
Chapter 9: Supporting Experience Expectation
Duration:00:20:35
Chapter 10: The Importance of Rehearsals
Duration:00:16:25
Chapter 11: Becoming a Learning Organization
Duration:00:08:57
Chapter 12: Testing Everything
Duration:00:16:20
ACTION! - Chapter 13: It's Showtime!
Duration:00:06:16
Chapter 14: When Stuff Goes Wrong
Duration:00:19:51
Chapter 15: The Evolution of Behaviour
Duration:00:11:54
Chapter 16: Supporting Your Cast
Duration:00:11:29
Chapter 17: Engaging Your Cast
Duration:00:07:23
Chapter 18: Levels of Engagement
Duration:00:16:21
Chapter 19: Curtain Call
Duration:00:29:08
Chapter 20: That's a Wrap
Duration:00:10:55
Ending Credits
Duration:00:00:23