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Perception Evolution Project by WCE

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Location:

United States

Twitter:

@windycityaz

Language:

English


Episodes

PEP Podcast #046 - Facility Management 101 - What to Look for in a New Service Vendor

5/13/2018
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So you are in the market for a new vendor. What do you look for? How do you pick one? Or find one? The first thing you always want to look for is good morals, good values, and a good 'why'. You want someone that shares a mindset or wants the same things you do. That's how you're going to work best together. Again, it boils down to being honest about your objectives, and having a genuine conversation about how you can help each other progress. Ask them WHY they do what they do and look for...

Duration:00:08:04

PEP Podcast #047 - Facility Management 101 - How to Inspire Excellent Work from a Service Vendor

5/13/2018
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This is the ULTIMATE. This is what it's all about. Where the true value lies and where opportunity is manifested. How do YOU get a vendor to perform at their best, how do YOU inspire great work from a trusted partner. If you're thinking "that's not my job", please stop this video, unsubscribe, and never come back. Remember, you're getting the perspective from ME, the owner of a SERVICE COMPANY... Have you ever delivered pizza? Or bar tended? Or were you ever a server? How did you get your...

Duration:00:07:44

PEP Podcast #045 - Facility Management 101 - How to Negotiate with Vendors

5/1/2018
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There are a lot of importnant aspects to being a facilities manger or facilities director, but one thing is for sure; once you get hired, you need to make an immediate impact. Some way, Some how, you need to find a way to back up everything that you pitched in your interview. You need to follow through on all the things that you promised you could do when you sat down with your boss the first time. There are several ways to do it... there's right ways, there's wrong ways, and there's also...

Duration:00:08:46

PEP Podcast #043 - Facility Management 101 - What does a Facility Manager do?

4/29/2018
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What does a facilities manager do? Ask any one of them and they'll tell you its probably easier to list off what they DON'T do. A facility manager wears many many hats; they are technicians, general contractors, accountants, engineers, janitors, leaders, and a million other things all at once. But simply put a facilities manager oversees that repair and maintenance of any given facility or facilities. Could be restaurants, hospitals, prisons, military bases, nursing homes, retail stores,...

Duration:00:07:48

PEP Podcast #036 - Preventative Maintenance - What to focus on most

3/18/2018
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I'm not going to sit here and say "Clean coils!" or "change filters" because you know that already. But do not, for one second, discount the value of communication. Always focus on explaining your findings thoroughly and to the right people. ____ NEW PODCAST #PEPTalks by WCE #PerceptionEvolutionProject @perceptionevolutionproject Sign Up for our Newsletter! tinyurl.com/wcenewsletter FREE ACCESS TO OUR PREMIUM TUTORIALS "CLICK BELOW" windycityequip.com/#!premium/c14sv Windy City Restaurant...

Duration:00:07:33

PEP Podcast #030 - An Industry-Wide Problem

1/28/2018
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NEW PODCAST #PEPTalks by WCE #PerceptionEvolutionProject https://soundcloud.com/perceptionevolutionproject Sign Up for our Newsletter! http://tinyurl.com/wcenewsletter FREE ACCESS TO OUR PREMIUM TUTORIALS "CLICK BELOW" http://windycityequip.com/#!premium/c14sv Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on...

Duration:00:06:58

PEP Podcast #025 - Perceptions In Customer Service (Podcast In A Car)

1/14/2018
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WCE CEO Josh and Strategic Account Manager Jake talk about perceptions in customer service while traveling to visit a customer in Scottsdale, Arizona. Sign Up for our Newsletter! http://tinyurl.com/wcenewsletter FREE ACCESS TO OUR PREMIUM TUTORIALS "CLICK BELOW" http://windycityequip.com/#!premium/c14sv Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you...

Duration:00:15:06

PEP Podcast #024 - An Introduction

1/10/2018
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For our first long form conversation, WCE Strategic Account Manager and Head of Marketing Jake Syreini spent some time with CEO Josh Zolin to discuss the origins of WCE, Josh’s experience in the restaurant facilities industry, and the future of not only our business, but this podcast and the rest of our marketing content in general. ____ For weekly updates on everything going on at WCE; from the podcast, to Youtube videos, vlogs, LinkedIn articles and all things WCE, sign up here:...

Duration:00:25:54

PEP Podcast #003 - 2018 New Software Update

1/2/2018
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With 2018 comes a brand new software update at WCE. From the office staff and parts department to our technicians, this update effects everybody. In this episode, our CEO Josh explains how the update will change the way we do business now and into the future at WCE.

Duration:00:06:00

PEP Podcast #004 - How To Run A Successful Service Company (part 2)

1/2/2018
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Episode one of our volume 2, how to run a successful service company. ADVERTISING! Don't sink a ton of money into online or paper ads. Word of mouth is the single best form of advertising a startup service company can utilize Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on your Restaurant equipment....

Duration:00:02:52

PEP Podcast #007 - How To Run A Successful Service Company - Prove Your Worth! (part 5)

1/2/2018
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Don't just talk the talk. Walk the walk. Prove your worth to your customers by teaching and by doing. Not by talking. Spend a little more time, take that extra step to make sure you do good, quality work. Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on your Restaurant equipment....

Duration:00:02:28

PEP Podcast #009 - How To Run A Successful Service Company - Networking (part 7)

1/2/2018
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In any business it is important to understand your liabilities and, more importantly, how to manage your risk. This video explains how to use your invoices as one way to protect yourself and your company from unwanted liabilities. Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on your Restaurant equipment.

Duration:00:03:28

PEP Podcast #010 - How To Run A Successful Service Company - Accurate Accounting! (part 8)

1/2/2018
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I know to some of you this may seem silly to even bring this up and you may laugh at the fact that I decided to do a video on this, but when you're first starting out, its very easy to miss several important pieces of customer information. Especially if you aren't computer-savvy or a super-organized person. Its just good to remember to have completely ACCURATE ACCOUNTING INFORMATION! Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how...

Duration:00:03:28

PEP Podcast #011 - How To Run A Successful Service Company - DON'T Overpay Your 1st Employee (pt 9)

1/2/2018
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When you are a one-man operation, ready to expand, chances are you are realizing some pretty substantial profits. This can blind you a bit as to how much to pay your first employee. Do market research, allow room for growth, and find the RIGHT person for the job! Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on...

Duration:00:04:31

PEP Podcast #012 - How To Run A Successful Service Company - Learn From The Manufacturer (part 10)

1/2/2018
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If you have started a service company, you are obviously good at what you do. But don't be too proud, there is no way you can know EVERYTHING. Don't be afraid to let the manufacturer teach you something! Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on your Restaurant equipment....

Duration:00:03:27

PEP Podcast #013 - How To Run A Successful Service Company - Keep A Good Reputation! (part 11)

1/2/2018
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When you're a one man shop, it's easy to keep a good reputation. But how about when you start getting bigger and adding more and more employees?? Never forget your roots and why you needed to grow! FREE ACCESS TO OUR PREMIUM TUTORIALS "CLICK BELOW" http://windycityequip.com/#!premium/c... Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer...

Duration:00:04:25

PEP Podcast #014 - How To Run A Successful Service Company - Collect Accounts Recievable (part 12)

1/2/2018
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The service industry is built around a standard Net 30 (30 day terms) for payment. It can get SO frustrating trying to collect on everything that is owed to you, especially once you get bigger and your have more accounts to look after. This podcast will give you a couple of basic tips to ensure good collection ratios. I could talk for hours on this topic so I expect some discussion below! Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our...

Duration:00:10:05

PEP Podcast #015 - How to run a successful service company (part 13)

1/2/2018
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When you first started, your very first customers took a chance on you. If you're good at what you do, they are most likely still your customers. And if they're still your customers, they've earned VIP status. Know who your customers are that helped you build your business and ALWAYS take care of them the same way you have since day 1. In business, loyalty goes BOTH ways! Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs...

Duration:00:03:20

PEP Podcast #016 - How To Run A Successful Service Company - CASHFLOW (part 14)

1/2/2018
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This is probably my favorite topic. Cashflow is THE backbone of the service industry. Any industry really, but any company that deals mainly with NET 30 terms is more reliant on cashflow than a "due on receipt" style business model. Service companies are constantly paying expenses and overhead BEFORE getting paid for services rendered. This makes every for an ongoing game of "catch-up". Check out this podcast for some tips on how to effectively manage cashflow! Windy City Restaurant...

Duration:00:03:57

PEP Podcast #017 - How To Run A Successful Service Company - Commission - Based Pay (part 15)

1/2/2018
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Hopefully this topic doesn't cause too much controversy because I know that a lot of companies do pay this way. Commission based pay has its place in the industry, I just happen to think it should stay with the salesmen, not the technicians. Windy City Restaurant Equipment Repair & Maintenance Tutorials. Learn top tricks of the trade with our how to repairs and do it yourself tutorials. Windy City's DIY projects can save you money and offer preventative maintenance on your Restaurant...

Duration:00:05:48