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Amazing Business Radio with Shep Hyken

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Bestselling business author, customer service and business expert, Shep Hyken, will introduce you to extraordinary people who will make you more successful in your professional and personal life. Using his vast network of business experts and authors, Shep will ask the questions that give you insights from some of the smartest and most successful thinkers in business.

Bestselling business author, customer service and business expert, Shep Hyken, will introduce you to extraordinary people who will make you more successful in your professional and personal life. Using his vast network of business experts and authors, Shep will ask the questions that give you insights from some of the smartest and most successful thinkers in business.
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Location:

United States

Description:

Bestselling business author, customer service and business expert, Shep Hyken, will introduce you to extraordinary people who will make you more successful in your professional and personal life. Using his vast network of business experts and authors, Shep will ask the questions that give you insights from some of the smartest and most successful thinkers in business.

Language:

English


Episodes

Give Employees What They Crave Most Featuring Guest Gregg Lederman

9/18/2018
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Take Time to Properly Motivate Your Team Shep Hyken sits down with Gregg Lederman to talk about his new book, Crave: You Can Enhance Employee Motivation in 10 Minutes by Friday (https://www.amazon.com/Crave-Enhance-Employee-Motivation-Minutes/dp/0979587514). They discussed how to replicate your best people and give them the happiness and motivation they crave and deserve. TOP TAKEAWAYS: •Your employees' attitudes and actions are affected by the three things they crave the most: 1. Respect:...

Duration:01:42:36

Ten Ways To Recognize Employees During National Customer Service Week Featuring Guest Bill Gessert

9/11/2018
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National Customer Service Week Is About Customers AND Employees Shep Hyken sits down with Bill Gessert to talk about National Customer Service Week (October 1-5, 2018). They discussed 10 ways to celebrate the week-long event, how to create an employee-centric culture, and how to get C-suite executives involved in the everyday culture. TOP TAKEAWAYS: •The International Customer Service Association started National Customer Service Week (NCSW) in 1984 because they wanted to create a...

Duration:01:21:11

Noah Fleming on The Customer Loyalty Loop

12/5/2016
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Shep Hyken speaks with consultant, speaker and bestselling author, Noah Fleming, about customer loyalty and his new book, “The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions.” Not only do they review the four steps of the customer experience, but they also provide tips to make every step a success and how that leads to customer loyalty. We all know that keeping our customers is a key to success, so tune in to this episode of Amazing Business...

Duration:00:36:15

Nate Spears on Providing Exceptional Customer Service in the Digital Age

11/28/2016
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Shep speaks with customer service evangelist and Chief Operations Officer and Co-Founder of ClearSource, Nate Spears, about providing exceptional customer service. Nates defines the meaning of an exceptional customer experience and explains how it’s not as hard as you think to go above and beyond for your customers. He also shares his opinion about how customer complaints are a gold mine, filled with opportunity. Nate shares an excellent example of how (and why) all complaints really need...

Duration:00:37:24

Andy Masters on How Customer Service is Just Like Dating and Relationships

11/21/2016
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Shep Hyken speaks with professional speaker and author Andy Masters about his bestselling book, “Kiss Your Customer: 77 Reasons Why Sales & Service Are Just Like Dating & Relationships.” Andy shares humorous stories and provides some great tips about loyalty, social media, showing appreciation, overcoming bad customer experiences, listening skills, and much more. Andy loves to be unique and surprising to the people he cares about – in both his personal and professional relationships. So if...

Duration:00:35:41

Matt Wilbanks on How to Provide Better Social Media Customer Care

11/14/2016
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Shep speaks with Matt Wilbanks, CEO and co-founder of HelpSocial, about providing a better social customer care experience. Matt shares his past experiences as a member of Rackspace Hosting’s social customer care team and how these experiences helped him find the need to create HelpSocial. They discuss social customer service (social care) and how automated intelligence can help create better support in all channels. Social care isn’t a fad. It is a trend that is forever changing how...

Duration:00:37:53

Ron Aktinson on Amazing Technology and Advances in the World of Customer Service

11/7/2016
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Shep Hyken speaks with HDI’s senior writer/analyst, thought leader, customer support guru, and co-host of the popular #CustServ Tweet Chat, Roy Atkinson. They discuss how technology is advancing customer service and support. From self-service options to social media, from chatbots to AI, technology is changing how businesses and their customers interact. Roy shares how the best companies know to not only empower their people to overcome obstacles, but also support their customers using...

Duration:00:37:19

Merrick Rosenberg on How to Understand and Adapt to Your Customer's Communication Style

10/31/2016
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Shep Hyken speaks with Merrick Rosenberg, CEO of Take Flight Learning and author of "The Chameleon: Life Changing Wisdom for Anyone Who Has a Personality or Knows Someone Who Does." They discuss how understanding your customers better will lead to a better customer experience. Merrick shares his versions of the DISC behavioral style types, using birds (yes birds) to reference each style. He explains the different behavioral styles and traits associated with each style, making it easy to...

Duration:00:39:31

Peter Shankman Shares How to Create Loyal Customers - and Much More!

10/24/2016
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Shep Hyken speaks with best-selling author, blogger, speaker, and podcaster, Peter Shankman. They share stories about some exceptional customer service experiences and how to create loyal fans. Peter shares tips from his bestselling book on customer service, Zombie Loyalists: Using Great Service to Create Rabid Fans. He also discusses his upcoming book, Faster Than Normal; Unlocking the Gifts of an ADHD Brain. The book, is based used his award-winning podcast Faster Than Normal, providing...

Duration:00:34:37

Christopher Elliott on How to Get a Better Customer Experience

10/18/2016
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Shep Hyken speaks with consumer advocate, author, and journalist Christopher Elliott about how to get what deserve as a customer. They discuss how the secretes to getting better customer service, how to reach the CEO of a company when you have a problem, the misconceptions of “loyalty” programs and more. Elliott has earned the reputation of “every customer’s best friend.” He not only has four syndicated columns, but he also writes for numerous publications, and runs Elliott.org, a site for...

Duration:00:40:41

Donna Peeples on How Brands Can Embrace Change and Improve Customer Service

10/10/2016
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Shep Hyken speaks with Donna Peeples, a customer experience expert and Chief Customer Officer of Pypestream, a technology company offering secure mobile messaging, about how embracing change can enhance customer service and improve customer loyalty. Before Pypestream, Donna was Chief Customer Officer at AIG Property and Casualty, where she was responsible for leading communication, management, service delivery strategies, and practices for customers. She talks about the difficulties of...

Duration:00:35:04

Doug Sandler on How Nice Guys Finish First

10/3/2016
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Shep Hyken speaks with blogger, speaker, DJ, and bestselling author, Doug Sandler. They discuss his book, “Nice Guys Finish First.” Doug shares his expertise about how to provide excellent customer care, and how you can achieve more with customers by being nice. If you want to finish first in customer care, tune into this episode of Amazing Business Radio!

Duration:00:36:27

Dr. Michael LeBoeuf on How to Win Customers and Keep Them for Life

9/26/2016
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Shep Hyken speaks with the author of one of his favorite customer service books, professor, speaker and world famous author Dr. Michael LeBoeuf. They discuss his timeless classic that was well ahead of its time titled, “How to Win Customers and Keep Them for Life.” Dr. LeBoeuf was a pioneer of his industry, who was discussing the customer experience well before it was a trend. He shares expert advice on how to not only gain a customer, but how to gain that customer’s loyalty. In this...

Duration:00:39:05

Shai Berger in Improving Customer Support

9/19/2016
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Shep Hyken speaks with leader, innovator, call center educator, and co-founder and CEO of Fonolo, Shai Berger about improving customer support. They discuss some of the friction points customers have when dealing with companies, and Shai offers great tips and solutions for eliminating these pain points. Do you want to provide a better customer support experience? You should, and this episode of Amazing Business Radio will help you do just that!

Duration:00:38:53

Bill Gessert Shares Tips to Make National Customer Service Week a Success

9/12/2016
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Shep Hyken speaks with writer, speaker, and the President of International Customer Service Association (ICSA), Bill Gessert about National Customer Service Week. (This year the dates are October 3-7, 2016.) They discuss the background and history of this week, which includes a Presidential Proclamation, and discuss the importance of appreciating both your external and your internal customers (the people you work with). In addition to sharing ideas that your entire company can celebrate,...

Duration:00:36:25

Colin Shaw on Taking Your Customer Experience to the Next Level

9/5/2016
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Shep Hyken speaks with founder and CEO of Beyond Philosophy and bestselling author, Colin Shaw. They discuss Colin’s new book “The Intuitive Customer: 7 Imperatives for Moving Your Customer Experience to the Next Level.” Colin shares tips to help you understand your customer’s behaviors and how you can use that to increase sales. Is customer service important to you? Is sales important to you? Then, this episode of Amazing Business Radio shouldn’t be missed!

Duration:00:37:21

Adam Toporek Shares Tips and Ideas on How to Be Your Customer's Hero

8/29/2016
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Shep Hyken speaks with fellow customer service expert, keynote speaker, and author, Adam Toporek. They discuss Adam’s new book, “Be Your Customers Hero: Real World Tips & Techniques for the Service Front Lines.” In addition, Adam shares seven service triggers that can ruin the customer’s experience and the importance of avoiding them. So, if you want to be your customer’s hero, don’t miss this episode of Amazing Business Radio.

Duration:00:36:00

Jim Gilmore Shares Tips from, "Look: A Practical Guide for Improving Your Observational Skills"

8/22/2016
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Shep Hyken speaks with James Gilmore, co-author of, “The Experience Economy,” one of the best business books of all-time. In this episode of Amazing Business Radio, Shep talks to Jim about his latest book, “Look: A Practical Guide for Improving Your Observational Skills.” Jim shares tips on improving your observational skills and how to gain different perspectives that will help you become more successful at work - and especially with what you do for your customers. You don’t want to miss...

Duration:00:38:06

Ted Rubin Reveals Tips on How to Build Customer Trust and Get a Return on Relationship (RonR)

8/15/2016
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Shep Hyken speaks with brand evangelist, social marketing strategist, and keynote speaker, Ted Rubin about branding, customer service, customer experience and, most important, building trust (with both employees and customers). Ted is one of the most influential CMO’s followed on social media and he provides us with great tips and ideas to help strengthen your “Return on Relationships” (#RonR). Business is all about trust, relationships, and the customer experience; so don’t miss this...

Duration:00:37:12

Bob Thompson Talks About How to Improve Customer Loyalty

8/8/2016
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Shep Hyken speaks with Bob Thompson, speaker, author and CEO/founder of the research and publishing firm CustomerThink, about his latest book, “Hooked on Customers: The Five Habits of Legendary Customer-Centric Companies.” Bob also shares some best practices for customer service and what is necessary to ensure a successful customer service strategy. If you want to create more customer loyalty (and who doesn’t), you can’t miss this episode!

Duration:00:37:23