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Podcast by BLR, providing clear, relevant, actionable information on topics that matter to human resources (HR) professionals

Podcast by BLR, providing clear, relevant, actionable information on topics that matter to human resources (HR) professionals
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Podcast by BLR, providing clear, relevant, actionable information on topics that matter to human resources (HR) professionals






HR Works 67: Thoughts on Great Culture with Patty McCord, Former Netflix Chief Talent Officer

We talk a lot about culture these days, and one of the companies that often comes up in those discussions is Netflix, renowned for its special culture. Today’s guest, Patty McCord, is the architect of that culture and the creator of the Netflix Culture Deck, a popular resource that has over 20 million views. Sheryl Sandberg called the Deck perhaps “the most important document ever to come out of Silicon Valley.” Patty has since moved on from Netflix, but she continues to leave a strong and...


HR Works 66: How Your Cross-Functional Teams Can Achieve Extraordinary Results

Old hierarchies and organizational silos are disappearing—today work is often done on an ad hoc basis, based on collaboration and accomplished by teams formed and reformed to address changing priorities and needs. However, as many of us have found, forming teams is easy; forming productive, collaborative teams is hard. Our guest on Episode 66 of HR Works: The Podcast for Human Professionals is CEO of Versus Global Craig Ross. Craig has invested over 20 years of his career observing and...


HR Works 65: Increase Productivity & Profits by Focusing Your Workforce on the Right Things

Today, we accept distracted as the norm, says our guest, keynote speaker and author Neen James. We are so focused on technology, our never-ending to-do list, and our lack of time, we fail to pay attention to the people, priorities, and passions that are truly important to us. But it’s not a time management crisis, Neen says— it’s an attention management crisis. The title of her new book is Attention Pays, and she explains why following her suggestions will boost workplace productivity,...


HR Works 64: Social Media, Video & Mobile Recruiting Best Practices

Suddenly it’s slim pickings for top candidates—nobody’s having an easy time recruiting. And for hard-to-fill roles, it can seem to border on the impossible. But there’s hope! Today’s guest, Lindsay Stanton, Chief Client Officer for Digi-Me, is an expert in recruiting technology. She talked with us at BLR’s RecruitCon conference about trends and best practices in use of video, social media, and mobile for recruiting.


HR Works 63: Use Persuasive Messaging To Increase Responses from Job Candidates

Recruiting is on every HR manager’s front burner these days, yet many organizations find they can’t get candidates they want to recruit to engage with or respond to them. Today’s guest, Angie Verros, founder of Vaia Talent, is going to help—she’s got suggestions for creating compelling messages that get the responses you’re looking for. She also shares her insights on various other talent acquisition strategies. Note: This episode was recorded live at BLR's RecruitCon conference in...


HR Works (E62): How Can HR Combat Unconscious Bias?

Following protests and a firestorm of controversy after two black men were arrested inside a Philadelphia Starbucks, the coffee purveyor closed its U.S.-based retail stores and corporate offices on May 29 to provide racial-bias training to its workforce. Incidents such as this one, as well as similar issues that have since involved LA Fitness, AirBnB, and a Pennsylvania golf course, reveal that hidden, unconscious, and systemic bias are costly issues that employers cannot ignore. While...


HR Works (E61): Attract Candidates with Visual Job Postings & Storytelling

We’re all posting job openings, and our postings are competing with hundreds of others to grab the attention of top candidates. How do you fight through to be sure your posting gets in front of the kinds of candidates you seek, and then entices them to respond? Today’s guest, Elena Valentine, CEO at Skill Scout, has advice on how to add the “Wow Factor” top all your posts. A workplace storyteller and design researcher, Elena spends her days leading the team at Skill Scout to bring jobs to...


HR Works (E60): Is Your Engagement Problem Really a Hiring Problem?

Engagement and retention. We’ve covered these twin topics many times, generally agreeing that if you have an engagement problem, you’ll have retention problems—as well as productivity issues, morale issues, and so on. Best-selling author and consultant Bob Kelleher has a different perspective he says in most companies with which he has consulted, it’s not an engagement problem—it’s a hiring problem. In this episode of HR Works: The Podcast for Human Resources, Bob walks us through how a...


HR Works(E59): Improve Your Organization's Culture Through Change Marketing

Neil Bedwell and Andrew Osterday often describe themselves as reformed marketers. Their company, Local Industries, is a change marketing consultancy. Put simply, they apply consumer-grade marketing expertise to drive real cultural change inside organizations by focusing on their most important asset—people. In this episode of HR Works: The Podcast for Human Resources, Bedwell and Osterday explain their approach for improving engagement and company culture—a marriage of HR and marketing.


HR Works (E58): 'Engagement' Is Elusive—Focus on Driving Business Outcomes Instead

We’ve talked about engagement a lot on HR Works: The Podcast for Human Resources, and the general thrust of our discussions has focused on engagement as a cure-all for all organizational woes. Today’s guest has a different take on this—he says the approach is misguided and he has data to prove it. Dr. Scott Mondore is a predictive analytics expert, technology innovator, best-selling author, and speaker with over 17 years of experience in the areas of HR technology, analytics, strategy,...


HR Works (E57): Manage Performance to Foster an Employee-Centric Organization

Everyone’s talking about engagement and retention, but many of us aren’t sure what steps to take to create meaningful change in our organizations. Our guest on Episode 57 of HR Works is the CEO of a company that’s achieved “best Places to Work” status, and has a 5-star Glassdoor rating. Rajeev Behera is co-founder and CEO of Reflektive, the modern performance management startup. He leads the company’s innovation, investment, growth and business development strategies, and—importantly—sets...


HR Works (E49): Why You Should Consider Gamification for Talent Development

Gamification can be a way that companies use learning software not only to educate employees, but also to increase productivity. It also encourages and fulfills employees' desire for social interaction, competition, and collaboration. But as our guest today explains, proper design is crucial to how successful your use of gamification will be. Carol Leaman, President & CEO of Axonify, joins us today to share how different organizations are using gamification as a talent development...


HR Works (E47): High-Profile Sexual Assault Claims Put Spotlight on Workplace Harassment

There's no shortage of reminders these days that harassment is still a major issue for employers. And it’s particularly challenging—as we’ve seen all too often lately in the news—when an executive is a harasser or when a company culture implicitly condones or perpetuates sexual harassment or a hostile work environment. With increased attention on the topic of harassment nationally, employment law attorney Mark Schickman joins us to provide insights on how HR managers can face these...


HR Works (E45): How to Communicate and Influence Others at Work

The ability to influence others is perhaps the most important ingredient of leadership. Stacey Hanke, a trainer, coach and mentor to C-suite executives, thinks that most leaders are not as influential as they think they are, and not as influential as they could be. In this interview, we explore her views as expressed in her newly published book, Influence Redefined: Be the Leader You Were Meant to Be, Monday to Monday®. and get her step-by-step method for improving the ideal form of...


HR Works (E44): Concierge Program Helps Working Mothers Stay on Career Path

We hear a lot of talk expressing concern about the underrepresentation of women in corporate boardrooms. And we know that one substantial factor that can slow down the professional advancement of women is starting a family. But what can actually be done to minimize the disruption of women's career paths, particularly for working mothers? Today, we're going to take a look at one employer—Fifth Third Bank—who has been successful at helping working mothers make a smoother transition back to...


HR Works (E43): Keurig Brews Employee Engagement Via Volunteerism & Source Trips

Employee engagement—everyone agrees it’s important for productivity and retention, but not everyone is able to describe it or measure it. To help us boost engagement at our organizations, representatives from Keurig Green Mountain join us for Episode 43 of HR Works: The Podcast for Human Resources. The company is known a great place to work and a place that has nourished employee engagement to a high degree with some unique programs, including their Community Action for Employees (CAFE)...


HR Works (E42): Expand Your Onboarding Beyond the 'New Hire' Experience

Does your onboarding process mainly consist of new hire paperwork and introductions to staff and management? Mimi Jerkan and Marina Vasich of SilkRoad, a global leader in talent activation, say that onboarding should involve much more than the new hire experience, and should encompass the entire employee journey. They call it 'strategic onboarding' and they're with us on HR Works: The Podcast for Human Resources to go over it's essential components.


HR Works (E41): How to Build Championship Mindsets in Your Organization

We often look to sport teams for examples of engagement and passion and motivation, and we use sports metaphors for several workplace situations. In keeping with the start of the NFL season this week, a few of the many football metaphors used in business include "kicking off" a new project or product planning process, "Monday morning quarterbacking" a decision, "dropping the ball," pitching a "hail Mary" or even "dancing in the end zone" after a success. Today’s guest, Amber Selking, PhD,...


HR Works (E40): 7 Practices of Extraordinary Workplace Teams

Workplace teams can be the cornerstone to the success of an organization when they are functioning at a high level. But unfortunately, as nearly anyone who has been part of a workplace team can attest, that isn't always the case. And the symptoms of a team that isn't working well are probably also too familiar—unclear goals, poor communication, disagreements and conflicts—and can thwart teams from reaching their full potential, and ultimately organizational or financial success. Today's...


HR Works (E39): Make Employee Training More Impactful through Storytelling

HR professionals and in-house trainers know that in a world of non-stop communication and distractions, effective employee training can be challenging. But our guests—Sharon Lucas, President of CDT3 Training and Jessica Du Preez, a Graphic Recorder—have experience in making training more engaging, memorable and impactful by incorporating storytelling. In this episode, you'll learn how storytelling overcomes the obstacles to effective employee training, the elements of a great story, the...