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LA 080: Leading Difficult People

Encourage We've all had to deal with them. Perhaps you still are dealing with them? Difficult People. They come in all shapes and sizes. All races, all genders, and all backgrounds. They only share two things in common, but I'll come back to that in a little while. As a professional executive coach I occasionally get asked by organisation leaders if I can help them "fix" one of their more "difficult" or "problematic" team members. They see potential in this person but there's a problem...


LA 079: How To Be An Effective Buddy Coach

Coaching a colleague, a team member or anyone you know well is a challenging situation. For example, a manager usually conducts the performance review for their staff focusing on their performance in the job and team which may lead to a recommendation about salary or promotions. A coach is focussed on developing the person in their job and life but does not normally, recommend salary or promotions. As a friend, you would be interested in the other persons well-being and their feelings....


LA 078: You Got The Power

Encourage Your aptitude (your "natural" ability to do something) is thought by many people to be the main driver of their success. We raise people with those noticeable talents onto pedestals in a form of worship. Imagine yourself as a star soccer player, or the lead singer in your favourite band, an actor in an awesome movie. There are even some people who are simply famous at being famous. But everyday life for the vast majority of people isn't a movie. Our giftedness is a little less...


LA 077: Let Go and Gain Control

Encourage One thing that separates the calm and joyful person from the stressed and depressed is a useful balance something known as the locus of control. Someone with an internal locus of control believes that he or she can influence events and their outcomes, while someone with an external locus of control blames outside forces for everything. In general terms, if you believe that everything is beyond or outside your control, then you are likely to be more anxious, highly stressed and...


LA 077: SELAH! Take Charge of Your Brain Waves

Encourage Every day you are busy. Emails fill your inbox, some of them might even matter. Your todo list gets ticked off... or not. You attend meetings, deal with clients, chat with the boss, communicate with colleagues, deal with crises, handle problems, worry about tomorrow, think about yesterday, fret over a sick child ... and the list goes on. If you are disciplined, you get to the gym or exercise at least 3 times a week and keep a wary eye on your diet, and make sure that you get...


LA 076: Are Your Succeeding or Merely Surviving?

Encourage When you ask someone what they want from life, most people will tell you that they want to be happy. Push a little bit more and they will tell you they want to do something useful or meaningful, make a difference, leave a legacy, or fulfil a calling. We call that succeeding. That is, the activities we undertake every day provide us with personal happiness or satisfaction and have long term benefits for yourself and/or other people. Some people are happy because they do...


LA 076: Where Is That Buck When You Need One?

President Harry S. Truman had a famous sign on his desk that read: "The Buck Stops Here." A clear indicator that he accepted accountability for all the decisions of his administration. There are leaders like Truman in politics and organisations today, though not many. Accountability starts with honesty. Being able to set aside personal pride and admit your own mistakes and being honest first with yourself, and then to all of those you serve as a leader. It shows that you can be trusted...


LA 075: Why Joy @ Work Matters

Encourage Imagine that someone created a red pill that adds years to your life; it reduces the risk of having a heart attack or stroke; cuts your risk of Alzheimer's disease by more than fifty percent; helps you relax during the day and sleep better at night; it doubles your chances of staying drug and alcohol free after treatment; activates your natural killer cells; diminishes your inflammatory cells; increase your good cholesterol (HDL); and it repairs your DNA. What if this imaginary...


Joy at Work - Selah - Meditation

Encourage Every day you are busy. Emails fill your inbox, some of them might even matter. Your todo list gets ticked off... or not. You attend meetings, deal with clients, chat with the boss, communicate with colleagues, deal with crises, handle problems, worry about tomorrow, think about yesterday, fret over a sick child ... and the list goes on. If you are disciplined, you get to the gym or exercise at least 3 times a week and keep a wary eye on your diet, and make sure that you get...


LA 074: How to Thrive When the Robots Rise

There's a lot of excitement about artificial intelligence (AI) and the potential for robots to autonomously make decisions about what gets done, how it gets done, and who does it. As the technology fast approaches the dreams of science fiction, many professionals, blue and white colour workers are beginning to fear a future where their own jobs are no more. Will you be one who is replaced, or will you be one of those who thrives? The new Luddism In a fit of rage against the machines,...


LA 073: How to Waste Your time Writing a Career Plan

"Where do you see yourself in five years time?" This insidious little question invites the interviewee to begin a little game that finishes as a belief built on sand. You guess what your prospective employer wants to hear, and then you give it to them. It's almost as bad as your Aunt's favourite: "What do you want to be when you grow up?" The myriad branching possibilities when you are 12 or 13 years old seem to lead in opposite directions, and all equally tempting. By the time you hit...


LA 072: Hacking Neuroscience to Re-Inspire your Get Up and Go

We all want an inspirational leader. Someone to look up to, to give us hope and direction. A leader who engages us as individuals and treats us well, but most of all makes us want to be better. But what if that leader is you? And today you're feeling a bit blah. Everything's sort of "meh" and you'd like to just hang in there for the time being and let Future Self take responsibility for that. We all go through phases in life when our mood is uplifting, positive, dynamic and we feel...


LA 071: How to manage Uncertainty using Command Intent

Everyone has a plan until they get punched in the mouth. Mike Tyson's excellent response to a reporters question before his fight with Evander Holyfield. And isn't that just true about all of the best laid plans we make? No plan survives contact with the enemy Attributed to Helmuth von Moltke in the 19th century. All such quotes ring true because you know that it concurs with your own experience. On June 6th 1944 the long planned sea and airborne invasion of France began and the...


LA 070: When to be Agile and When to Keep on Keeping on

How do we find our purpose to listen to wisdom to rightly choose when to be agile and change and when we should keep on the same track? Wisdom Tenacity and Agility I was at my wits end. Burned out and utterly lost in a quagmire of my own making. I'm uncertain as to what came first. Was I burning out and thus started to get stressed and failing to close business or was my failure to close business causing the stress that made me burn out? Whatever, the upshot was that times were tough,...


LA 069: Getting to knOW your Audience

Part 5 of our series on Being an Exceptional presenter takes us into the OW of KNOWing your Audience. Blame the 'O' for millions of people being fearful of presenting at all. And blame the 'W' for most presenters failing. It's also why most telemarketing sucks. Both to receive and to do. To give your case the best possible chance of success, you need to establish credibility with your audience, present your logical argument and appeal to their emotions. That is, you need to win their...


LA 068: The Secrets of Being an Exceptional Presenter Part 4 - Getting to Know Your Audience

If there's one complaint I hear about a presenter's skills from their boss or a their HR, it's that they don't adjust their presentation for their audience. And yet those presenters genuinely believe that they do adjust for their audience. So who is right? Well, they're both correct of course. The presenter thinks they are adjusting but they don't really KNOW their audience. What about the audience themselves? What do they think? Sadly the audience don't have an opinion because they...


LA 067: The Secrets to being an Exceptional presenter 3 - Get Visual!

n this AdvantEdge Guide I am sharing how you can make your presentations engaging, memorable and interesting by utilising the New Golden Circle of Visual Storytelling. There are three parts to this guide. I shall start with the problem, that is that most presentations (and presenters) are boring. That Smartphones are a presenters enemy and you try to give too much information in one go. Then we'll look at how you can gain and keep someone's attention and lastly, we'll look at how your...


LA 066: The Secrets to Being an Exceptional Presenter 2 - Start with Why

You want to make a greater impact and you want to be seen as an exceptional presenter, but nobody seems to care what you say or how you say it, let alone act on the information you shared. What you need to do is motivate your audience to pay attention and motivate them to act on the information you share and to do that, you need to start with WHY it matters to them. How do you quickly and easily go about this and put together an amazing and impactful presentation? In this AdvantEdge guide,...


LA 065: The Secrets to Being an Exceptional Presenter

It’s all about being “natural” or “charismatic”! It is, you’re right of course. So shall we mere mortals give up then? It is true that some people appear “natural” and “charismatic” when they deliver a talk or presentation. But they usually neglect to tell you the real secret of their confidence and “natural” ability: that they are exceptionally well prepared, and have fine-tuned this and practised it multiple times. I know, because I am one of those people. Workshop participants and...


LA064: Be a Better Influener

"Some people are just more naturally empathic than others" the CEO brusquely informed me. "It's not personal, it's business" he went on quoting that bundle of joy Donald Trump. "They should know what's good for them, and do what I suggest. Why should I have to influence them or show empathy?" The CEO pushed back his chair as if our session were over. His company was struggling. Several key staff had recently departed and were working for a competitor. He still insisted that empathy was not...