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Episodes

The Power of Loyalty Programs & Mobile Payments

10/18/2018
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Host Will Hernandez, discusses the power of loyalty programs and how they relate to mobile payments, with Zachary Goldstein, CEO of Thanx. He also discusses restaurants in the mobile space, with Shelly Whitehead, from Pizza Marketplace and QSRweb.

Duration:00:29:01

The Rise of Digital Identity with Equifax Mobile Strategy Leader

10/4/2018
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Host Will Hernandez, discusses the rise of digital identity, how mobile affects the digital identity, with Equifax Mobile Strategy Leader, Hrishi Talwar.

Duration:00:32:03

Future Trends for Mobile Payments & Banking

9/27/2018
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Host Will Hernandez discusses the future trends for mobile payments and banking, that was learned at the Bank Customer Experience Summit.

Duration:00:26:33

The Cashless Society: a debate for the future

9/14/2018
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Host Will Hernandez, discusses the the future of the cashless society with Ankit Kumar from Gemalto. What are some of the positives and negatives of a future that is a cashless society?

Duration:00:14:51

USAA's focus on mobile banking tech for military needs

9/6/2018
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Host Will Hernandez, discusses USAA's unique branch-less mobile banking system, which services the U.S. military. USAA is typically on the cutting edge of mobile banking, and Phil Leininger, the GM of Omnichannel Sales & Service of USAA, talks about their advancements in mobile technology.

Duration:00:16:53

Protecting mobile apps & mobile ordering services from fraud

8/30/2018
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Host Will Hernandez, discusses protecting mobile apps & mobile ordering services from fraud, with Kount VP of Marketing, Don Bush. Will also chats with Judy Mottl, editor of Retail Customer Experience, about Amazon Prime Day trends.

Duration:00:25:55

Kroger's battle against Visa fees, Costco's odd contactless payment plan

8/23/2018
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Kroger's battle against Visa interchange fees, and Costco's contactless payment plan that's been years in the making, are the topics Will discusses with Jordan McKee. Jordan is an analyst for 451 Research. Will also breaks down his experience at CONNECT: The Mobile CX Summit.

Duration:14:56:12

How machine learning & AI can help payments industry

8/17/2018
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Host Will Hernandez, discusses machine learning, with Kount VP of Marketing, Don Bush. Will also chats with Cherryh Cansler, editor of FastCasual, about mobile ordering and the restaurant industry.

Duration:00:22:13

Citi Managing Director discusses loyalty programs & the mobile experience

8/9/2018
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Host Will Hernandez, discusses mobile loyalty programs, with Citi's Managing Director, Customer Engagement and Innovation, Mary Hines. Will also chats with Elliot Maras, editor of Kiosk Marketplace and Food Truck Operator, about the relationship between mobile and kiosks.

Duration:00:20:28

Battling mobile fraud: Security trends & strategies to implement

8/2/2018
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Host, Will Hernandez, discusses mobile fraud, how to combat it, and the recent trends to look out for, with Kount's VP of Marketing, Don Bush. Will also chats with Bradley Cooper, editor of Digital Signage Today and Blockchain Tech News, about the future of blockchain.

Duration:00:30:19

The Future of Transit w/ Mobile Payments and Uber

7/27/2018
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Host, Will Hernandez, discusses the future of transit, Uber, and how mobile payments ties it altogether, with Jonathan Donovan, Chief Product Officer of Masabi. Will also speaks with Christopher Hall, Director of the Interactive Customer Experience Association, about mobile payments & customer experience, along with details about the association.

Duration:00:24:51

Early Warning's Group President discusses Zelle's Meteoric Rise

7/20/2018
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Host, Will Hernandez, discusses Zelle's massive success and their new verification features, with Early Warning's Group President Payments, Lou Anne Alexander. ATM Marketplace editor, Suzanne Cluckey, discusses mobile banking, World of Money, and wireless ATM transactions.

Duration:00:28:04

Mastercard Chief Security Officer Interview

7/12/2018
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Host, Will Hernandez, interviews Mastercard Chief Security Officer, Ron Green. They discuss mobile payments security, IoT, and future security trends. Will discusses the latest industry news. He also discusses mobile and retail with Retail Customer Experience editor, Judy Mottl.

Duration:00:21:00