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Service Drive Revolution

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United States

Language:

English

Contact:

(800) 230-5165


Episodes

Volume vs Quality: How Service Advisors Can Find the Balance

9/16/2019
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Is the problem really volume versus quality? When it comes to drives, service advisors are making mistakes left and right when it comes to balancing volume versus quality. We know this by watching how service advisors are going about their business--how they’re connecting with customers, how receptive customers seem to be to the information they’re being told, and what the outcomes are. And more often than not, when there is an influx in customers, we see the advisors doing their best to...

Duration:00:32:30

Become the G.O.A.T. in your Service Drive

9/2/2019
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What do Michael Jordan and the Chicago Bulls have to do with your Service Drive? According to Top Dog Service Advisor Coach, Mario and Chris Collins - everything. Which is more crucial, super talented players, or a team to have the right players on the court at the right time with the right plan? Did you know that NBA team owners and executives are going out of their way to find talented coaches with three main qualities - adaptability, collaborative problem solving and effective...

Duration:00:40:20

Service Drive Secrets - Behind The Curtain - Part 2

8/20/2019
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Welcome back to Service Drive Revolution! This week on part 2, Joe and Damon continue their conversation on what makes these two seasoned Service Managers tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. to Service Drive Revolution to hear part 2 of this powerful sit down with these top performing service managers and Elite Members. Make sure you go back and listen to part 1 if you haven't already.

Duration:01:06:01

Service Drive Secrets - Behind The Curtain - Part 1

8/5/2019
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Three service drive pioneers light up cigars and give you a peek behind the curtain to learn what makes them tick, how they got to be industry leaders, and what you can do RIGHT NOW to get to where you want to be at your dealership. Make sure you subscribe to Service Drive Revolution to hear part 2 of this powerful sit down with these top performing service managers and Elite Members.

Duration:01:06:23

Bring in More Customers by Rethinking Your Marketing Strategy

7/22/2019
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Service departments are soon to be the bread and butter of dealerships across the country. People on the road today are driving older, higher mileage cars than ever before - and there has been a recent decrease in new car sales. By changing the way you think about advertising and breaking the cycle of sending out the same tired fliers for discounted brakes, you can get more people into your shop if you zero in on what is important to your customer - time and convenience. On this bite sized...

Duration:00:20:57

A Little Southern Hospitality Goes a Long Way - Customer Loyalty & Tech Happiness with “The Humble Mechanic”

7/8/2019
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Charles Sanville ("The Humble Mechanic"), a Master VW tech, just threw in the towel on his 9-5 gig to work full time on his automotive know how blog. Jaded by the industry, he has worked hard to create a resource for customers as well as techs that lets you in behind the garage door. Charles chats with Chris about why people have stopped trusting techs and service advisors and how you can make a few powerful adjustments to how you run your shop that will not only bring in more customers but...

Duration:00:42:43

The Holy Trinity of Service Advisor Training

6/24/2019
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Top dog intel on how to run your shop more efficiently while providing your customers with the care and attention they need to keep them repeatedly coming back! Chris and Sylvia are joined by Service Advisor Coach extraordinaire, Coach Super Mario. This trifecta of training expertise answer your questions and relive nightmare stories from the salesroom floor. More money from your service drive - and the May comp winners.

Duration:00:33:39

‘Service Concierge’ is the Biggest Threat to Your Service Advisors - Chris Talks to The Mastermind Behind It

6/10/2019
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Are service advisors no longer necessary? Will they be replaced by software? Jack Gardner created Service Concierge - a software program that starts in the house of the customer. A customer can log in, schedule a service and after entering the mileage, get any additional recommended services. Then they can also input problems they are having with the car and get a diagnosis and price estimate on the app. When the customer brings the car in, they check in at a kiosk and the tech gets the RO...

Duration:01:08:27

Double Your Profits -> Learn The Psychology of Sales

5/28/2019
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Peloton has designed a fantastic business and next-generation sales model that can be applied to the automotive industry. After a disappointing visit to a store, Chris has some words to share with John Foley, the owner of Peloton. Listen in to hear how Chris can guarantee the company could double its profits by heeding his advice. Chris relives his journey at Crevier BMW from service to sales and how he learned the psychology of sales and built a training program to guarantee you will not...

Duration:00:38:41

Why You Should Stop Following the Golden Rule - with Glenn Lundy

5/13/2019
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Glenn Lundy says the secret to his success is in redefining the “Golden Rule.” He says you have to “treat others the way that they would treat themselves,” and cater to a customer’s individual needs. Glenn Lundy is an industry leader, consultant, and father to seven. To say Glenn has a storied past would be a grave understatement. His career in car sales started when he got himself into hot water in his early 20s and needed a well-paying job fast. He saw an ad for a dealership that...

Duration:01:06:22

Why Trump’s Tax Reform Might Cause a Dip in Car Sales and What You Can do to Stay Ahead of the Curve

4/29/2019
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Economists are predicting that Trump’s new tax reform will likely cause a big dip in auto sales this spring. Find out what Chris thinks about the doom and gloom sales predictions and what you can do to stay ahead of the curve. Listen in to talk about a recent NADA article that claims dealerships are losing money in operations for the first time and a discussion about how training service managers might be one way to fight off a decrease in sales. Chris and Sylvia answer listener questions,...

Duration:00:28:21

Lisa Copeland: Follow the Money

4/15/2019
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Lisa Copeland received “The Walter P. Chrysler” Award for sales and service excellence, was named one of the Five Most Powerful Women in Austin by the Austin Business Journal, broke the sales record at Fiat for selling 100 brand new Fiat 500s in a month and is the co-author of Crushing Mediocrity. Today, she teaches you to follow the money. Lisa’s serendipitous career in the automotive industry started while she was attending fashion school in Dallas, Texas. After crashing her car – and...

Duration:00:45:28

Chris Answers Your Questions and Talks About the Threat of A.I. Replacing Service Advisors

4/1/2019
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On this week’s episode, Chris, and head of Salvation at Chris Collins Inc., Sylvia, announce the February comp winners, discuss why artificial intelligence might be every Service Advisors’ biggest competition right now and answer some of your questions! Chris deals out advice on how to handle major recalls at your dealership, brainstorms with Sylvia about a new app that might take some of the pain out of getting to and from the Service Department for the customer and reveals how you can...

Duration:00:32:30

Brian Benstock: Why disrupting the auto industry might be the only way to survive

3/18/2019
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This week, Chris talks to Brian Benstock, the GM and VP of the #1 Honda and Acura dealership in the world, Paragon in Queens NY, and is known for his customer driven philosophy “The Future is Frictionless,” and for following the digital trends of big name companies like Amazon and Peloton. Brian grew up on Long Island and around the age of 12 he started playing hockey but his dad couldn’t afford to buy him the right gear. So in order to play, he made his own pads out of foam, plastic and...

Duration:00:50:29

Chris Answers Your Questions and Talks About Why People Think He’s a Sugar Daddy

3/4/2019
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On this week’s episode, Chris, and head of Salvation at Chris Collins Inc., Sylvia, announce the January comp winners, discuss why people ask Sylvia if Chris is her “sugar daddy,” and answer some of your questions! Chris gets real and talks about declining numbers in new car sales and how you can prepare yourselves for the coming year by reframing your approach to customer service. He relives nightmare stories from the sales floor and explains how gamification can push your team to reach...

Duration:00:36:08

What Have You Done For Me Lately with Guests Mark and Dave Waco

2/18/2019
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In this week's episode, Chris sits with Mark and Dave Waco. They talk drag racing and Playboy mansion parties. This father-son duo run one of the leading chemical companies in automotive – MOC Chemicals. Mark bought the company back in 1975 and put his son, Dave, to work in the 1990s driving trucks for the company in San Francisco. Mark brings an old school charm to the table that seems to be lost on many of today’s young entrepreneurs and Dave has the tech know-how to keep the company ahead...

Duration:01:21:39

How To Use Marketing Effectively

2/14/2018
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Marketing is this topic today with Service Drive gurus Chris Collins and Gary Daniel. In this snack size episode of Service Drive Revolution, perfect for your morning commute, Chris and Gary discuss the process of Marketing. How can you drive traffic to the service drive, be the most effective with your ad dollars and most importantly how to drive the correct type focus-customers. The guys want to teach you how to work smart and don’t end up doing more for less, as Chris states “90 percent...

Duration:00:19:18

#55 - How To Use Marketing Effectively

2/14/2018
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Marketing is this topic today with Service Drive gurus Chris Collins and Gary Daniel. In this snack size episode of Service Drive Revolution, perfect for your morning commute, Chris and Gary discuss the process of Marketing. How can you drive traffic to the service drive, be the most effective with your ad dollars and most importantly how to drive the correct type focus-customers. The guys want to teach you how to work smart and don’t end up doing more for less, as Chris states “90...

Duration:00:19:18

The Role Of The Shop Foreman

2/7/2018
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The role of the SHOP FOREMAN ... Chris and Gary catch up with some brief conversation about a “fasting” documentary in which Gary felt inspired by with his never-ending cholesterol issues. This is quickly put into context by Chris by simply stating “fasting is when you don’t eat!”. The main topic of today is to understand what the role of the shop foreman is. The guys look at the differences between foreman’s that drive production and “coffee cup” formans. If you work in the Service Drive...

Duration:00:24:54

#54 - The Role Of The Shop Foreman

2/7/2018
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The role of the SHOP FOREMAN ... Chris and Gary catch up with some brief conversation about a “fasting” documentary in which Gary felt inspired by with his never-ending cholesterol issues. This is quickly put into context by Chris by simply stating “fasting is when you don’t eat!”. The main topic of today is to understand what the role of the shop foreman is. The guys look at the differences between foreman’s that drive production and “coffee cup” formans. If you work in the Service...

Duration:00:24:54