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#55 - How To Use Marketing Effectively

Marketing is this topic today with Service Drive gurus Chris Collins and Gary Daniel. In this snack size episode of Service Drive Revolution, perfect for your morning commute, Chris and Gary discuss the process of Marketing. How can you drive traffic to the service drive, be the most effective with your ad dollars and most importantly how to drive the correct type focus-customers. The guys want to teach you how to work smart and don’t end up doing more for less, as Chris states “90...


#54 - The Role Of The Shop Foreman

The role of the SHOP FOREMAN ... Chris and Gary catch up with some brief conversation about a “fasting” documentary in which Gary felt inspired by with his never-ending cholesterol issues. This is quickly put into context by Chris by simply stating “fasting is when you don’t eat!”. The main topic of today is to understand what the role of the shop foreman is. The guys look at the differences between foreman’s that drive production and “coffee cup” formans. If you work in the Service...


#53 - Advisor PayPlans

Advisor Pay Plans - Service Drive gurus Chris Collins and Gary Daniel are back to discuss ... First off, Chris tells a hilarious story from the East coast coaching group meeting that involves, NFL, cigar bars, time confusion and head Chris Collins coach Jair Martinez. Moving onto the main topic of today, Advisor Pay Plans, Chris and Gary discuss what makes employees leave, how to manage finances when paying staff, how to pay employees so they earn more and how to double profits all while...


#52 - We Answer Your Questions

They’re back! The Service Drive gurus Chris Collins and Gary Daniel are back revisiting the widely successful Service Drive Revolution to answer your questions. In this weeks episode, Chris and Gary catch upon what’s happened since they recorded the last episode at the Top Dog Event 2017. They discuss Gary's health saga, including shoulder surgery from skateboarding accents, but most importantly they read and answer some of the questions coming into the office. These involve varied...


The 2017 $50k Service Manager Challenge SPECIAL

In this week's show, we have a bonus SDR episode in celebration of our Top Dog 2017 event. The service drive experts Chris “The Bulldog” Collins and Gary “G Man” Daniel sit down with the finalists of the $50,000 Service Manager Challenge. Held in the Renaissance Hotel in Los Angeles, Chris and Gary take the finalists to the presidential suite for this special edition of Service Drive Revolution. In this show you will hear the struggles, accomplishments and overall journey of some of the...


#50 - The Final Episode

On this weeks show, Chris announces that this will be the final SERVICE DRIVE REVOLUTION (at least for a while) BUT… there is new and exciting news! Chris and Gary are starting a brand new podcast — Chris Collins UNLEASHED — that focuses primarily on Business Performance. So if you have enjoyed the discussions over the last year on business topics such as time management, leadership, scaling and growing and much more, then this is the new podcast for you. Search 'Chris Collins...


#49 - How To Scale Up and Grow

BIG ANNOUNCEMENT ON NEXT WEEKS SHOW! On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel talk about how to scale up and grow your Service Drive. First, the service drive guru’s get a quick update on Gary’s health following his recent blood test. The conversation opens up as Chris talks about Gary’s electric skateboard, trying to discover what Gary thinks a healthy American male looks like. Hilarity ensues as they discuss Domino's pizza apps, Chris buying and...


#48 - The Keys To The Financial Statement

“One of the most important things for a leader to be able to move up the ladder is to understand FINANCIALS”. On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel discuss the keys to understanding the financial statement and how in just simply understanding the financial statement correctly can dramatically increase profits and create effective workflow systems. Before the main topic of the week, Chris wants to discuss Gary’s new hobby…long-boarding. As it...


#47 - Service Advisers That Over-Deliver

Service Advisors that over-deliver and how to build a team that goes above and beyond to fulfill the amazing customer experience. First, the SERVICE DRIVE guru’s joke about Gary’s cholesterol issues as he’s just had his blood taken, in addition to Gary revealing his new tattoo! They then move onto the main topic this week of Service Advisors who over deliver and those who “almost see the business as their own and have an overwhelming care for the customer”. Chris then breaks down a good...


#46 - Essential Business and Leadership Books

Chet Holmes’ book The Ultimate Sales Machine. Gary discusses one of his favorite books ‘The Ultimate Sales Machine’, in doing so he mentions that it would be in his top 5 favorite business books of all time. This sparks a debate that triggers the rest of the podcast as Chris brings up other books that would knock The Ultimate Sales Machine out of his top 5. They look at must-read books that have changed the business and leadership sphere, having a conversation about their best points,...


#45 - Staffing For The Peaks Not The Valleys

On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss staffing for the peaks and not the valleys. As part of the tradition, before the SERVICE DRIVE gurus break down the tools and tips on staffing for peaks, they get caught up on their recent activities. Gary had a meeting with the managers of a hotel to hold the Chris Collins Top Dog Event 2017 at their hotel. To show their interest and to entice to do the event at their location, they brought Chris and...


#44 - Six Tips To Create A Menu That Will Increase Your Profits

Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel discuss how to create a profitable menu that will guarantee to increase your Effective Labor Rate (ELR). The leaders in the SERVICE DRIVE break down SIX crucial steps to creating a perfect menu that WILL increase your ELR. This is a content rich show that hits straight to the point! or six, seven, eight points in this case! Talking about how you can connect with your parts manager Chris tells a story from when he sat next to...


#43 - Customer Anxiety

Customer anxiety in the Service Industry. Chris states - “in service, it’s unique, unlike any other industry, because the sale and the retention is based on TRUST”. The show kicks off with the SERVICE DRIVE guru’s joking about being sick last week and missing last week's episode.But that didn’t stop the Bulldog from working. He talks about his trip down to San Diego to Stone Beer Brewery to do research for his new book. He discovers some clever marketing techniques as well as beer being...


#41 - Women in the Service Drive: SDR SPECIAL

Women in the work industries and more in particularly - the AUTOMOTIVE and SERVICE DRIVE industry. On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel are joined with our in-house writer and social media expert Lindsey Glass. Lindsey takes the reigns of the show and joins Chris and Gary to discuss Women in the work industries and more in particularly - the AUTOMOTIVE and SERVICE DRIVE industry. Lindsey opens up the discussion by talking about a recent time...


#40 - Execution: How To Get Your Team To See Your Vision

On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem. The shows starts out with some jokes and fun, involving topics on a bourbon that Jair got from a friend, a meeting Chris had with a Swiss friend who mentions business performance and getting in different positions to circulate blood flow to increase work performance…laughter follows as they imagine Gary trying to squat and...


#39 - Are You A Prisoner In Your Own Mind?

“Are you a prisoner in your own head?” On this week's show, Chris “The Bulldog” Collins and co-host Gary “G-MAN” Daniel are joined with Service Drive coach/pastor Jair Martinez and THE G.O.A.T Hassan Salem. As experts in the mindset of business performance, they pose the question “Are you a prisoner in your own head?” Chris begins the show by using his own experiences from being in the band of making the right and wrong decisions based on being part of a team. Gary furthers this by...


#38 - The Answer To The Great Technician Drought

On this week's show, Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel reveal the answer to the great technician drought. They start off this week's show with the frustrations that Gary endured going through the departments of the SERVICE DRIVE. Delving into the mindset of the tech, he gives you some insight into the how some techs think and what can cause friction with the advisors and what’s the appropriate way to go about dealing with those frustrations. This leads to fun,...


#37 - Your Questions and Comments

Questions and Comments - Chris “The Bulldog” Collins and co-host Gary “G MAN” Daniel read out and respond to some your questions and comments. Before the guys get into your questions and comments, Gary opens his new whiskey treat “the gift that keeps giving”. Chris the moves on to the interesting questions troubling some of the advisors out in the trenches. He connects with a manager who uses Chris’ book ‘Millionaire Service Advisor’ as a mandatory reading manual for those joining his...


#36 - How To Make Gamification Effective

How to be effective with Gamification, an expertise of the Chris Collins Inc family. Before they discuss the main topic of this show, the guys talk about cases from their own dealerships that involved customer service issues. Chris and Gary pick Mario’s brain as they pass ideas back and forth about how advisors can deal with those kind of problems and how it affects them. Resolving this, the guys bring up the relevance and the essential tool of SYSTEMS - an indispensable key in creating a...


#35 - How to Make Profit and CSI Sexy

How CSI and profit can be sexy. But first, as part of SERVICE DRIVE REVOLUTION tradition, the guys start out with some catch-up talk on their week. Chris and Gary went from Las Vegas to Washington Florida, and had some hilarious mishaps on the way. Gary just so happened to book a meeting during Daytona 500 so the city was packed. Furthermore, Gary thought it would be a good idea to book an AirBnB for the weekend, which seemed like a perfect plan. Then Chris realized Gary had read...


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