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The Starbucks Experience

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United States

Language:

English


Episodes

Afraid of Being a Loving Business? Abundantly Moving Beyond Business Fear

6/21/2018
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Dr. Michelli discusses how businesses can operate from the perspective of abundance…

Duration:00:05:25

Howard Schultz: A Leader, A Teacher, and An Inspiration

6/14/2018
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In this week’s episode, Dr. Michelli discusses three key lessons that can be learned from Howard Schultz…

Duration:00:05:44

Practicing Otherness in a Selfish World

6/6/2018
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In this week’s episode, Dr. Michelli discusses helping others…

Duration:00:04:27

A Loyalty Program Doesn’t Loyalty Make – Repeat Business Is NOT The Grand Prize

5/30/2018
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Dr. Michelli discusses some of the nuances between customer loyalty and repeat business… #customerloyalty #cxo

Duration:00:06:42

5 Things You Absolutely Must Do To be Customer-Centric

5/24/2018
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In this week’s episode, Dr. Michelli discusses the five key things you must do to be customer-centric…

Duration:00:04:06

You Want to Deliver an Experience that Attracts and Delights Your Customers - So Don’t Do This!

5/17/2018
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In this week’s episode, Dr. Michelli discusses five things you should not do in the name of customer experience…

Duration:00:04:24

Redesigning Process Improvement in the Age of AI & the Customer

5/10/2018
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Dr. Michelli discusses how business leaders drive modern adaptive process… Read the blog post.

Duration:00:06:06

Social Media Influencers and Your Customer Experience

5/3/2018
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In this week’s episode, Dr. Michelli discusses why many brands have softened their traditional media buys and have focused instead on paying influencers to position products.

Duration:00:06:35

Starbucks Store Closings for Training: Déjà vu and You

4/26/2018
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In this week’s episode, Dr. Michelli discusses the history of Starbucks closing for training sessions…

Duration:00:05:23

Starbucks, Challenges and Opportunities in Philadelphia

4/19/2018
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Dr. Michelli discusses what happened in that Philadelphia Starbucks when 911 was called, the police placed two black men in handcuffs and led them out?

Duration:00:06:03

Waiting for Your Email: For the Good of Humanity, Please Reply

4/12/2018
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In this week’s episode, Dr. Michelli discusses how to take your service communication to the next level.

Duration:00:05:23

Hello Facebook & Apple – It’s about transparency and safety when it comes to value proposition and customer-centricity.

4/6/2018
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In this week’s episode, Dr. Michelli discusses the war of words between Apple and Facebook…

Duration:00:03:47

My crystal ball says winning experiences will deliver

3/29/2018
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In this week’s episode, Dr. Michelli discusses the future of customer experience delivery…

Duration:00:04:05

Goodbye Toys “R” Us and Hello Your Sustainability

3/22/2018
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In this week’s episode, Dr. Michelli discusses the foundational business disruption that led to Toys “R” Us’ success is also what propelled its demise…

Duration:00:05:30

Starbucks: Greatness Personified/Excellence Diversified – What About You?

3/15/2018
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In this week’s episode, Dr. Michelli discusses the leadership legacy of Orin Smith (one of the original brand architects of Starbucks).

Duration:00:05:05

Strategic Positioning | Is Your Customer Experience Agile Enough?

3/8/2018
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Dr. Michelli discusses key business trends that determine success…

Duration:00:05:16

Everyone Has a Platform: Are You Training For that Reality?

3/1/2018
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In this week’s episode, Dr. Michelli discusses the influence we all have…

Duration:00:05:12

Customer Centricity is MORE than Customer Experience

2/22/2018
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In this week’s episode, Dr. Michelli discusses the difference between customer-centricity and customer experience…

Duration:00:05:27

The Robots are Here and There is Fear

2/15/2018
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In this week’s episode, Dr. Michelli discusses the future of technology and the human condition…

Duration:00:04:08

Customer Experience Lessons from Television Advertising’s Biggest Day In America

2/9/2018
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Dr. Michelli discusses customer experience lessons from the advertising industry…

Duration:00:04:54