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Steve Graves and Justin Baer on Membership Software - PCR 203

Steve Graves, President of Creative Golf Marketing joins us to discuss their new software the Activity Level Indicator. This software promises to give your club insightful data that can help your membership retention efforts. You'll learn all about it and how you, as a Private Club Radio listener, can get a special offer. Justin Baer of Member Text also joins us to discuss how text platforms can keep your membership up to date during natural disasters.


Business' Integral Role in Golf with Dave Bisbee, Author of Back on Course - PCR202

Dave Bisbee recently co-authored the book, Back on Course. He joins us to discuss the lessons you'll learn inside. People do business with individuals they like, trust, admire and respect. That’s why golf is such an important business tool. It’s not about the deals you make while you’re on the course — it’s about the relationships you build that can lead to deals. In one round of golf, you’re able to establish a solid relational foundation. This book will teach you the soft skills you need...


Steve Gincig, Club Ambassadors International - PCR201

Steve Gincig is a 3rd generation club member and has served in membership and sales roles at fine private clubs in California. He's also worked with well over 150 charitable organizations. He has rebuilt the reputation and enhanced the Member, Guest and Community experience of several iconic Country Clubs while creating and implementing their successful and fun social programs. On this episode, Steve discusses member retention and explains how he cut the attrition rate by 50% at his last...


200th Episode Celebration Hosted by Leighton Walker - PCR200

We've reached the 200th Episode of The Private Club Radio! Thank you for listening over the last 4 years! On this episode, Leighton Walker of Golf Club Talk UK hosts the show and turns the mic around on Gabe. They recap the last 100 shows and play clips of Gabe's favorite moments including interviews with: Stuart Gillett of Golf at Goodwood Listen to the full episode here: Michael Crandal,...


National Club Conference 2020 Preview - PCR 199

Henry Wallmeyer, President and CEO of the National Club Association joins us to chat about their upcoming National Club Conference The conference that will be held at the Ocean Reef Club on May 17-19th, 2020. You'll learn about the speakers, dinners and activities that will be part of the conference. Visit to learn more.


Start Ugly - PCR 198

Have you ever wanted to start something new. But maybe felt paralysis of analysis? Overwhelmed? Scared? Chris Krimitsos has written the book that is the antidote. It's called Start Ugly and it's available for pre-order right now. Order it here: On this episode you'll hear Gabe's foreword that he wrote for the book. It's his origin story of how he became an international speaker, author and podcast host - all because he followed the simple advice inside this...


The Perfect Resume with Michelle Riklan - PCR 197

Learn how to write the perfect resume for your next job. CMAA’s official resume writer and the newest addition to the Kopplin Kuebler and Wallace team will show you how on this week’s episode. We’ll find out what some of the more common faux pas are when writing a resume. You’ll learn what club employers are looking for in their next candidates and how you can show them that in your resume. Michelle unlocks the secrets to creating the right marketing tools for your career. You'll also...


The Country Club Comic - PCR 196

On this episode we chat with "The Country Club Comic", Ara Anton. You'll learn what goes into booking a comic and what pitfalls you should be aware of. Ara is also offering a complimentary event consultation. Clubs who would like to take advantage can simply visit: Don't forget to subscribe to Gabe's new show, Let's Play Thru. Visit to subscribe today and start watching episodes.


Why Your Next Member Trip Should Be Northern Ireland - PCR 195

In this episode you'll learn why Northern Ireland should be at the top of your list for your next member trip. From its fantastic golf to its amazing hospitality, it's a trip that will be sure to put smiles on your member's faces. Leighton Walker of Golf Club Talk UK ( interviews the folks at Tourism Northern Ireland. Visit to learn more about this fabulous country. In this episode, Gabe recommends ...


Mike Last, Managing Charitable Contributions - PCR 194

Mike Last developed a system for club's to manage their charitable requests as well as generate leads. It's a system all clubs should look into to save time and be more productive. You'll learn all about it on this episode. About Mike: Mike grew up playing golf in upstate NY. Graduate of Georgia Tech (BEE). He worked as Electrical Engineer for 12 years 1986-1998. Mike founded Last Minute Tee Times (LMTT) in 1998 to help golf courses sell more tee times. LMTT grew to serve 560 golf...


Bill Donald, Loch Lomond - PCR 193

On this episode we chat with Bill Donald, General Manager at Loch Lomond in Scotland. Loch Lomond is an extremely exclusive private members clubs serving an international membership. It's so exclusive, in fact, that many refer to it as the "Augusta of Scotland." Loch Lomond wasn't always so lucky, though. 8 years ago the clubs was in dire straights, and it took massive action and leadership from Bill and his team to turn things around there. You'll hear that story and much more on this...


Gabe Interviewed on Someone Gets Me Podcast - PCR 192

Recently Gabe was interviewed on the podcast, Someone Gets Me, by Dianne Allen. We replay that interview in it's entirety this week. Subscribe to Someone Gets Me on iTunes here:


Joe Trauger - Why The PHIT Act Will Help Private Clubs - PCR 192

Gabe's new show, Let's Play Thru, launches next week. Please subscribe at This week we are joined by Joe Trauger, newly appointed Vice President of Government Relations at the National Club Association. You'll learn about Joe and his background which includes working with the Senate Majority Leader and serving as President of the Mount Vernon Country Club. Joe shares what legislation the NCA is working on including The PHIT Act. You'll learn why The PHIT Act can...


Service Excellence with Annette Whittley, KK&W - PCR 190

On this episode, Gabe announces his new YouTube show "Let's Play Thru". Please subscribe on YouTube here: Our featured guest is Annette Whittley. Annette has over 17 years of luxury hospitality service experience. She's the newest addition to the Kopplin, Kuebler & Wallace team helping private clubs train their food & beverage staff. After graduating from the University of Surrey with a BS in Hotel & Catering Management Annette joined...


Bert Mackay, Castlerock Golf Club - PCR 189

During the Open Championship week in Northern Ireland, Gabe got the chance to visit Castlerock Golf Club - an idyllic links course on the northern coast just minutes from Royal Portrush. He caught up with General Manger, Bert Mackay to talk about the reinvention that Bert is currently overseeing. Bert is originally from Scotland, so we'll find out how he made his way to Northern Ireland. We'll chat about the improvements Bert has made to the club and what his plans are for the...


Terra Waldron and Ira Berkowitz - PCR 188

On this episode we chat with the new Chair of the Board of the National Club Association - Terra Waldron, CCM. Terra shares why the NCA is the premier organization for advocacy and insights and governance. Terra recaps her highlights from the National Club Conference which was held in Washington, DC. Terra also shares her roadmap for the coming year as chair of the board. Find out what initiatives Terra is bringing to the NCA in 2019 and 2020. Visit to learn more...


Millennial Technology Habits with Justin Baer - PCR 187

On this inaugural edition of Tech Trends presented by MemberText, we chat with Justin Baer about millennials and their unique tech habits. What is this next generation of member looking for in terms of communication and outreach from a brand? You'll find out. We discuss why MemberText is the best solution to replace much of your email communication with a more direct and engaging platform. Visit to learn more.


Terry Anglin, San Diego Yacht Club - PCR 186

What makes Yacht Clubs unique? You'll find out on this week's episode as we chat with Terry Anglin of the San Diego Yacht Club. Terry began his career in the hospitality industry in 1979 and has managed tennis clubs, country clubs and yacht clubs. Terry has been the GM/COO of San Diego Yacht club for the past 10 years. He is Past President of the CMAA Volunteer Chapter, has served 2 tenures on the Board of the Golden State Chapter and is Past Host of the International Wine Society. Terry...


From India to Amarillo, Abhishek Sonkar - PCR 185

Abhishek Sonkar is the general manager of the Amarillo Club, but he didn't take the normal path. Abi was born in India in the small town Mussoorie. He went to a Hotel School on Kolkatam India and then to Edinburgh in Scotland to graduate at Edinburgh Napier University with a BA in Hospitality Management. Abi always wanted to be a chef but couldn't just get a start. So he took a banquet server's job as a student in the UK. He quickly got promoted to banquet supervisor and Banquet Manager in...


Frank McCathran, Omnilert - PCR 184

So your club drafted an emergency preparedness plan, now what? On this episode, Frank McCathran of Omnilert discussess: About Frank: Frank, as well as other members of Omnilert, have worked within the club industry for over a decade helping clubs implement innovative safety technologies. He has spent the better part of his career overseeing emergency alerting & notification solution implementations at thousands of country clubs, educational institutions, venues, and professional sports &...