Central Line: The AAHA Podcast-logo

Central Line: The AAHA Podcast

Education Podcasts

Central Line is the official podcast of the American Animal Hospital Association. Our intention with these conversations is to help every member of the veterinary team simplify their journey towards excellence in veterinary medicine. In each episode, we’ll focus on helping teams like yours maximize efficiency and achieve excellence together, while protecting and improving their own wellbeing. We’ll talk with a wide range of industry experts and leaders in the fields of hospital management, communication, workplace culture, mental health, and more, for advice on tackling the most persistent pain points in veterinary medicine today. We’ll bring you conversations for the entire team to enjoy. Join us as Central Line takes you to the heart of what holds us back, what keeps us going, and what lifts us up in this complicated, beautiful profession of ours.

Location:

United States

Description:

Central Line is the official podcast of the American Animal Hospital Association. Our intention with these conversations is to help every member of the veterinary team simplify their journey towards excellence in veterinary medicine. In each episode, we’ll focus on helping teams like yours maximize efficiency and achieve excellence together, while protecting and improving their own wellbeing. We’ll talk with a wide range of industry experts and leaders in the fields of hospital management, communication, workplace culture, mental health, and more, for advice on tackling the most persistent pain points in veterinary medicine today. We’ll bring you conversations for the entire team to enjoy. Join us as Central Line takes you to the heart of what holds us back, what keeps us going, and what lifts us up in this complicated, beautiful profession of ours.

Language:

English


Episodes

Unveiling Vulnerability: A Veterinarian's Journey to Authenticity with Laila Proença, MV, DVM, MS, PhD, DACZM

1/30/2024
Laila (“Lyla”) Proença, MV, DVM, MS, PhD, DACZM, is our guest on the Central Line this week for a candid chat about her trailblazing journey as a veterinarian. Dr. Proença is the founder and CEO of Vetahead, and is a passionate ZooMed (exotic animal medicine) veterinarian. She shares her candid experiences, challenges, and triumphs, while embracing vulnerability to create positive change. Dr. Proença's journey reflects the evolving landscape of veterinary medicine and the power of authenticity in personal and professional growth. Learn more about Vetahead: https://www.vetahead.vet/ Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:37:31

Wellness Insights for Vet Med Professionals and Beyond with Courtney A. Campbell, DVM, DACVS-SA

1/23/2024
Join our show this week for an insightful conversation with Courtney A. Campbell, DVM, DACVS-SA. In this episode, we explore the intersection of veterinary medicine, mental wellness, and the benefits of staying physically active away from work. The conversation covers a range of topics, from the significance of human-animal bonds to the diverse ways individuals can contribute to our field and find purpose. Dr. Campbell shares personal experiences, emphasizing the importance of aligning one's "how" with their unique personality and values. Touching on themes of gratitude and vulnerability, this episode provides a refreshing perspective on our professional lives and the ongoing pursuit of wellness. Dr. Campbell is a veterinary surgeon and media personality, and you can follow along on his journey by following him on Instagram (https://www.instagram.com/drcourtneydvm/) and visiting his website: https://www.drcourtneydvm.com/. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:26:26

Crafting Delightful Experiences in Veterinary Medicine with Peter Weinstein, DVM, MBA

1/16/2024
Join us for the latest episode of Central Line as we sit down with the passionate and inspiring Peter Weinstein, DVM, MBA. Driven by his extensive experience within the business of veterinary medicine and his commitment to bringing positive change to the profession, Dr. Weinstein shares insights into the importance of personalized experiences in veterinary practice. From customized education to creating delightful moments for clients, the conversation delves into the changing landscape of our profession. Discover how the veterinary profession can learn from hospitality principles and navigate the changing dynamics of client expectations. Dr. Weinstein also reflects on his journey, from building and selling his own practice to teaching the next generation of veterinarians. Dr. Weinstein owns PAW Consulting and is an author and podcaster. Additionally, he is the proud father of Brooke, who recently earned her DVM and currently practices in Australia. Mentioned in today’s podcast: The Courageous Conversations Podcast. Dr. Weinstein’s book (co-authored with Michael Gerber) The E-Myth Veterinarian. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:41:44

Promoting Pet Health While Navigating the Nuances of Veterinary Nutrition with Martha Cline, DVM, DACVIM (Nutrition)

1/9/2024
Martha Cline, DVM, DACVIM (Nutrition), Veterinary Communications Manager at Nestlé Purina North America, joins the AAHA Central Line Podcast this week! Dr. Cline joins us to share insights into her journey in veterinary nutrition, discussing her role as Chair of the Nutrition and Weight Management Guidelines task force. The conversation delves into the evolving landscape of veterinary nutrition, addressing communication challenges, weight bias, and the intersection with human nutrition. Join us for a captivating exploration of the complexities and nuances of promoting pet health through nutrition. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:38:27

Graceful Self-Promotion and Podcasting Tips for Vet Med Professionals with Casey Callanan, MBA

1/2/2024
This week on Central Line, our host goes one-on-one with Casey Callanan, MBA, the person who has been behind the production of this show since its inception. Casey is the Chief Communications Officer with Clear Contender, LLC, and has been producing podcasts in the nonprofit sector since 2016. While it may not come naturally to many of us, there are deep benefits to self-marketing our skills with grace. Furthermore, a podcast can serve as a great vehicle, along with various social media tools, for veterinary professionals to amplify their voices and showcase their expertise. A podcast, whether self-produced or joined as a guest, becomes a powerful way to catalyze career growth, foster meaningful connections and relationships, and serves as a strong overall tool for professional development. Whether you're a seasoned podcaster or a novice contemplating your first steps, this episode provides valuable insights and encouragement. Mentioned in today’s episode: Clear Contender, LLC: https://www.clearcontender.com/ Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:25:29

Passion, Purpose, and the Profound Impact of Storytelling on the Veterinary Profession with Jennifer Brocker

12/26/2023
In this week’s podcast, we sit down with Jennifer Brocker to delve into the world of storytelling and explore its profound impact on the veterinary profession. With Jennifer currently serving as the Vice President of Client Marketing in Veterinary/Pet Care at CareCredit, she provides a unique perspective on the field of veterinary medicine. Jennifer shares her journey, emphasizing the power of empathy and empowerment. The conversation unfolds with laughter, touching moments, and insights into the essence of human connection within the veterinary world. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:25:22

Senior Dogs, Super Moms, and Singular Service with Julie Buzby, DVM

12/19/2023
Julie Buzby, DVM, mom and homeschooler of eight kids, small business owner, and former practice owner, and host Katie Berlin, DVM, have a reunion of sorts. Julie wears a lot of hats but she seems perfectly at home in each one – and truthfully doesn’t even seem to think of them as different. This warm, down-to-earth veterinarian leads with a quiet grace, and if you don’t know her, you’ll soon know why photos and stories from her Veterinary Encouragement Conference flood social media every year. Mentioned in this episode: Dr. Buzby’s Toe GripsVeterinary Encouragement conference Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:44:39

People: The Ultimate KPIs with Zach Mercurio, PhD

12/12/2023
If you follow Zach Mercurio, PhD, on social media (which we highly recommend you do as soon as possible), you’ll see quickly that he has a clear point of view: For an organization to be successful, its people need to know they matter. In this episode, Zach, a speaker, author, researcher, and consultant helping organizations take an evidence-based approach to culture and leadership, discusses why “difficult” team members are usually the product of a poor culture, not the cause; why work and life can’t actually be separate; and what makes medical professionals struggle with burnout and disengagement in spite of having one of the strongest “whys” in the world. Mentioned in this episode: comLinkedInThe Invisible Leader: Transform Your Life, Work, and Organization with the Power of Authentic PurposeLead to Thrive: The Science of Crafting a Positive Veterinary Culture Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:49:29

Bridging the Language Barrier and Empowering Veterinary Care Through Inclusivity with Esmeralda Cano, DVM

12/5/2023
Join Esmeralda Cano, DVM, on the Central Line Podcast this week as she discusses the mission of Vetspacito, a platform aimed at breaking down language barriers in veterinary care. Dr. Cano shares the challenges faced by Spanish-speaking pet owners and how Vetspacito's educational resources, including videos and brochures, are empowering veterinary professionals to connect with and serve diverse communities. Dr. Cano is a bilingual Latina, and first-generation college graduate who completed her undergraduate studies at UC Davis and earned her Doctor of Veterinary Medicine at Ross University. She is passionate about overcoming language barriers and promoting diversity and inclusion within veterinary medicine. Discover the impact of language inclusivity on fostering trust and enhancing the overall well-being of pets. Tune in for insights on the importance of cultural understanding and supporting underrepresented communities in the veterinary field. You can visit Vetspacito’s website for more information: https://www.vetspacito.com/. As mentioned in this podcast, you can learn more about learn more about Blendvet: https://www.blend.vet/. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:15:36

”What Can We All Learn from Equine Veterinarians?” with Mike Pownall, DVM, MBA

11/28/2023
Here at AAHA, we stay mainly in the small animal realm, but that doesn’t mean we can’t learn from our colleagues in equine practice. Mike Pownall, DVM, MBA, practice owner, consultant, and fellow podcaster, joins us to talk about what veterinary professionals in any corner of the field can take away from the Synchrony’s 2023 Equine Lifetime of Care study. From the recommendation many of us “grew up” with – to keep veterinarians out of cost conversations – to the question of where insurance and financial planning should first be discussed, Mike reminds us that we have more in common than we have differences. In the end, we all came here for the same reasons, and we can and should help each other grow and learn. Mentioned in this episode: Synchrony Equine Lifetime of Care study Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:44:32

Fostering a Passion for the Veterinary Medicine Leaders of Tomorrow with Niccole Bruno, DVM

11/21/2023
Niccole Bruno, DVM, founder and CEO of Blendvet visits the AAHA Central Line Podcast this week. Dr. Bruno, and Blendvet, are working to build a strong and lasting pipeline of underrepresented minorities (URMs) into veterinary medicine. Dr.Bruno reflects on Blendvet's whirlwind year, highlighting the success of their pathway development program at AAHA Con 2023 in San Diego. The impactful event engaged 250 students, fostering a passion for veterinary medicine and inspiring future veterinarians. Learn about Blendvet's vision for the future and how the veterinary community can support their initiatives while fostering inclusivity. Dr. Bruno previously joined our show in 2022 for an interview alongside our friend, Genine Ervin-Smith, DVM, MPH. You can revisit that episode called 'Creating a Culture That Says, "You Belong." here: https://aaha.podbean.com/e/creating-a-culture-that-says-you-belong-with-niccole-bruno-dvm-and-genine-ervin-smith-dvm-mph/ Learn more about Blendvet: https://www.blend.vet/ Follow Blendvet on LinkedIn: https://www.linkedin.com/company/blend-vet/ Follow Blendvet on Instagram: https://www.instagram.com/blend.vet/ Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions. The CareCredit health and wellness credit card is accepted at locations enrolled with CareCredit in the United States.

Duration:00:16:43

Gems from the Guidelines: Management of Allergic Diseases with Julia Miller, DVM, DACVD

11/14/2023
If you work in small animal general practice, managing allergic disease is a part of everyday life - and a constant challenge for vet teams with too many patients and not enough time. Julia Miller, DVM, DACVD, co-chair of the task force behind the very first AAHA Management of Allergic Diseases Guidelines, understands why the demands of primary care practice mean sometimes diagnostics don’t get done every time, some pets will never see the inside of a dermatologist’s office, and some days just don’t allow for as much client communication as we’d all like – but she’s got some recommendations to make it easier to get itchy pets (and the people who live with them) the care they need. The 2023 AAHA Management of Allergic Diseases Guidelines are available NOW and free for everyone! Visit aaha.org/allergic-diseases. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:00:41:14

Hospitality and Healthy Teams: Central Line Live from AAHA Con with Debbie Boone, CVPM, and Josh Vaisman, MAPPCP (PgD)

11/7/2023
In case you missed it: Debbie Boone, CVPM, and Josh Vaisman, MAPPCP (PgD), combined forces in front of a live audience at AAHA’s annual conference, AAHA Con, in September 2023. Debbie and Josh both published books this year, and both of them have appeared on Central Line to talk about them, but the two of them together are unarguably an unstoppable force for positive change. Mentioned in this episode: Hospitality in Healthcare: How Top Performing Practices Boost Team Happiness and Give the Best to Their Patients,Lead to Thrive: The Science of Crafting a Positive Veterinary Culture, Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:00:55:00

What Energizing and Empowering Veterinary Teams Looks Like with Alyssa Mages, BS, CVT

10/31/2023
Join us for an inspiring interview on Central Line this week as Alyssa Mages, BS, CVT, discusses her journey as a resilient veterinary educator, trainer, coach, and entrepreneur. Alyssa is an unwavering empowerment enthusiast who shares her passion for advancing veterinary teams and the pivotal role of veterinary technicians in shaping the industry's future. Discover what it means to level up for a brighter tomorrow and gain inspiration from Alyssa as she outlines her vision for a thriving future in our field. Alyssa is a familiar face here on Central Line. She last joined our show in 2022 for a panel interview alongside our friends Michael Shirley of Family Pet Health, Josh Vaisman of MAPPCP, CCFP, Flourish Veterinary Consulting, and Phil Richmond, DVM, CAPP, CPPC, CPHSA, CCFP, Flourishing Phoenix Veterinary Consultants. You can revisit that episode called 'All Aboard the Veterinary Energy Bus' here: https://aaha.podbean.com/e/all-aboard-the-veterinary-energy-bus-panel-interview-from-connexity-2022/ We also mentioned the amazing work taking place with BLENDVet in this episode, you can learn more about BLENDVet here: https://www.blend.vet/ Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:00:36:53

Elevating Veterinary Excellence: A Path to ’Leveling Up’ with Amanda Shelby, RVT, VTS (A&A)

10/24/2023
Amanda Shelby RVT, VTS (A&A). Amanda, a VTS in Anesthesia & Analgesia, joins us on Central Line this week. In this special episode, recorded at AAHA Con 2023 in San Diego, we sit down with Amanda Shelby, a certified Veterinary Technician Specialist in Anesthesia & Analgesia (VTS A&A). Amanda shares her insights and passion for the veterinary field, discussing her unique journey as a VTS and the importance of pushing the boundaries of knowledge and expertise. She also delves into the concept of "leveling up" in veterinary medicine and the need for collaboration and tolerance among all stakeholders to advance the profession. If you're a veterinary professional looking to make a difference and bring positive change to the field, this episode provides valuable inspiration and guidance on how to get started. Join us for an engaging conversation with one of the leading voices in veterinary medicine. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:00:25:06

Positive Veterinary Leadership in the Wild: San Francisco SPCA with Sara Taylor, RVT

10/17/2023
We’ve featured a number of guests on Central Line who feel that positive, inclusive leadership is, if not the only key, one of the most important factors in creating a thriving veterinary profession – and Sara Taylor, RVT, has been quietly bringing those recommendations to life in her role as vice president of veterinary nursing at the San Francisco SPCA. Sara, a career technician with almost three decades in the profession, knew she wanted to create a team that felt safe to try new things (and safe to fail at them!), had opportunities for personal and professional growth, and reflected the population they serve. Focusing on psychological safety, diversity, and training and developing talent from within, Sara’s team is a case study in how much positive leadership and true inclusivity can accomplish. Mentioned in this episode: Lead to Thrive: The Science of Crafting a Positive Veterinary Culture Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:01:02:27

Leading Up for Technician Retention with Heather Prendergast, BS, RVT, CVPM, SPHR

10/10/2023
The technology gods were not smiling on Heather Prendergast, BS, RVT, CVPM, SPHR, during last week’s panel discussion on team retention – so we had to have her back to try again. Heather, co-chair of the 2023 AAHA Technician Utilization Guidelines, weighs in on the big question: What can practices do to keep technicians? Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:00:42:14

”Technician Retention Starts with Positive Leadership” with Natalie Boursiquot, BS, RVT and Liz Hughston, MEd, RVT, LVT, CVT, VTS (SAIM, ECC)

10/3/2023
Technician retention and good leadership are inextricably linked, according to Liz Hughston, MEd, RVT, LVT, CVT, VTS (SAIM, ECC) and Natalie Boursiquot, BS, RVT. From the role individuals can play in systemic change to insights into how leadership can show credentialed technicians – and all veterinary team members – they truly matter, these technician leaders make a clear case for why a laser focus on technician empowerment and sustainability just makes sense. *This was originally intended as a panel discussion including Heather Prendergast, RVT, CVPM, SPHR, but Heather had some tech issues and only makes a short cameo at the beginning of this conversation. Stay tuned for her solo episode! Mentioned in this episode: Lead to Thrive: The Science of Crafting a Positive Veterinary Cultureorg/technician-utilization Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:01:13:38

Connections Are Key to a Flourishing Life with Andi Davison, LVT, CAPP, APPC

9/26/2023
You know that feeling you get when you have a real, meaningful interaction with someone? It might be with a friend or a complete stranger, maybe a few minutes or even a few seconds, but you walk away with your heart a little lighter than it was before. This type of connection, according to Andi Davison, LVT, CAPP, APPC, positive change agent at Flourish Veterinary Consulting, isn’t just nice—it's essential. Andi breaks down the evidence behind positive psychology’s PERMA model, which includes relationships as one of pillars that contribute to helping us flourish. In her role working alongside Josh Vaisman, MAPPCP (PgD), at Flourish Veterinary Consulting, Andi helps practices, groups, and individuals learn to create better connections. Join us as Andi explains how her lifelong involvement with horses has helped her understand the ingredients of true connection: vulnerability, authenticity, trust, kindness, and belonging/mattering. Mentioned in this episode: andi@flourish.vetFlourish Veterinary ConsultingMartin Seligman and the UPenn Positive Psychology CenterLead to Thrive: The Science of Crafting a Positive Veterinary Culture Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:00:56:37

Words Are Hard: What to Say When That Conversation Comes Up (Again) with Sarah Wolff, DVM

9/19/2023
Some client conversations can go south quickly – and others never seem to get easier, no matter how many times they come up. Sarah Wolff, DVM, speaker, consultant, and educator, suggested an FAQ type format for this interview so she could explain how she responds in some of these potentially sticky situations; after all, who hasn’t felt like a deer in the headlights in front of an expectant or emotional pet owner? Whether the issue is a schedule snafu or a breach of ethical boundaries, Sarah recommends practicing responses ahead of time with your team, and she’s given some great places to start here in this episode. Registration is STILL OPEN for AAHA’s reimagined annual conference, AAHA Con – THIS WEEK in San Diego! Join us this weekend (Sept 20-23) or stay in the loop for next year by visiting aaha.org/aahacon. Central Line is generously supported by CareCredit. Wish you could watch these conversations? Catch Central Line on YouTube. Got something to say? We’re always up for constructive comments and conversation. Send us feedback or questions anytime at podcast@aaha.org. This episode was produced by Clear Contender LLC with generous support from CareCredit. This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit and Pets Best (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the recording are the sole opinions of the speaker. Your receipt of this material constitutes your acceptance of these terms and conditions.

Duration:00:56:36