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Business Benchmark Group Podcast



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75 - Coronavirus: Fear of the unknown and what you can control

With all the media attention and fear circulating the Coronavirus, small businesses are feeling the effects of the virus in a non-health related way! Small business owners need to be aware of what they are in control of and what they can do to keep their business afloat during this crisis – what can you do to limit damage? This week Stefan discusses the effects of Coronavirus on small businesses and what business owners must do to mitigate the worst effects on the economy. - - - - - - - - -...


How To Create A Killer Elevator Pitch

Having an elevator pitch prepared and ready to go can be one of your biggest weapons in Business! This week, Stefan speaks about developing an elevator pitch and the number one thing that must be in your elevator pitch to make it effective. - - - - - - - - - - - - - - - - - - - - - - - - - - Subscribe to our podcast. Find us on all your favourite podcast platforms: iTunes Spotify:...


How To Get More Referrals

Getting referrals is the best marketing strategy you can have. So to kick start referral month, Stefan runs through the benefits of referral marketing, how to get them, who to get them from and ensuring the referrals you get are actually prospects you want to work with. - - - - - - - - - - - - - - - - - - - - - - - - - - Subscribe to our podcast. Find us on all your favourite podcast platforms: iTunes


Managing Rapid Growth - Lessons From Laurie Reeves, Managing Director at ControlWorks

Laurie Reeves is the Managing Director of ControlWorks – an automation company that specialises in providing safe, energy efficient environments for commercial buildings, data centres and shopping centres. ControlWorks has seen phenomenal growth in recent years, which was only sustainable after first overcoming some major hurdles, which he describes in detail during the podcast. Laurie also knew that in order to grow the business effectively, he needed his team to take on more responsibility...


Exceeding Customer Expectations Can MAKE or BREAK Your Business

There’s no point exceeding your customer’s expectations if it’s sending you broke. Before you think about more things you can do for your customer, first and foremost, you should focus on delivering exactly what you promised. Fulfil everything you said you would do. It’s surprising how many business owners lose sight of this. This is by far the most important aspect of the relationship. If you then want to offer even more than what you promised, you need to understand what impact this has on...


Ep 70: Interview With Marcus Theodor of C2Films

Marcus Theodor is the owner of C2Films ( - Australia’s highest rated, most reviewed wedding event videographer. C2Films has built their reputation by focusing on delivering the highest quality products to their clients. Marcus recognised, though, that the product is not the film they produce, but the amazing experience they deliver for clients on their most special day. By constantly wowing their clients, C2Films gained more and more referrals and grew at a rapid pace. To meet...


Interview With Jacqui Harvey from Yarra Valley Gourmet Foods

Jacqui from Yarra Valley Gourmet Foods shares her story in business, and discusses the tenacity and determination required to be successful. In 2009, Jacqui left her career in the corporate world to pursue her dream with the purchase of Yarra Valley Gourmet Foods. Jacqui was determined to succeed - failure was not an option! With Jacqui's leadership, the business continues to innovate and grow, sharing local produce with more people than ever. Stefan and Jacqui discuss her journey of...


68: Improving Your Conversion Rate

Improved conversion rates are the key goal for any business owner or marketer. Marketing costs money, so the higher your conversion rate, the more bang you get for your buck. In this short podcast, Stefan discusses the importance of improving your conversion rate. - - - - - - - - - - - - - - - - - - - - - - - - - - Subscribe to our podcast. Find us on all your favourite podcast platforms: iTunes Spotify:...


67: Developing Customer Loyalty

We all know that keeping your existing clients is easier and cheaper than finding new ones. Every business owner’s goal should be to develop customer loyalty. Though it’s important to note that there is a distinct difference between loyalty and repeat business. Developing customer loyalty relies on you consistently exceeding your clients expectations. If you only meet the minimum standard they expect – that’s hardly going to get them excited about coming back to you next time, or calling...


Ep 66: The 6 Keys To A Winning Team

No matter what business you are in: you will never build a great business all on your own. The bigger and better the business you want to build, the bigger and better the team you will need around you. But winning teams do not happen by accident, nor are they created overnight. Selecting the right people is just the beginning of building a successful team; to have them perform at a benchmark level, you need to focus on creating an environment that allows them to excel. In this short episode,...


Ep 65: Interview with Chris Sacco, Director at KLC Recruitment

Stefan chats with Chris Sacco, Director at KLC Recruitment ( Chris shares the story of launching KLC Recruitment in 2009, and how she has managed overcoming the challenges of growth with the support of business coaching and peer support of other business owners. Chris also gives great insight into the recruitment process and managing employees, for both KLC Recruitment's clients and her own team. - - - - - - - - - - - - - - - - - - - - - - - - - - Subscribe...


Podcast 64 - Patrick La Manna - CEO of LaManna Supermarket

Patrick LaManna - CEO of LaManna Supermarket LaManna Supermarket is an independent grocer that is taking on the supermarket big boys. Hear how their passion for quality food, quality ingredients and outstanding customer service has allowed LaManna to differentiate itself and flourish. Listen online.


Podcast 63: Chris West - Managing Director of Fleet Plant Hire

We chat with Chris West, the Managing Director of Fleet Plant Hire in Melbourne. Fleet Plant Hire is an industry leader in Melbourne, providing earth moving equipment and operators for any project, including major infrastructure works across Victoria. Chris has been working with us at Business Benchmark Group since August 2015, and in that time revenue has more than quadrupled, the number of trucks has tripled and team size has tripled. Chris was getting busier and his time was in ever more...


Episode 62: Building Resilience with David Buttifant

David Buttifant is a world leader in sports science. In roles such as High Performance Manager at Carlton Football Club, and Sports Science Director at Collingwood Football Club, David has made his career building the resilience of Australia’s top athletes. David describes how building resilience drives performance. He performs a great experiment on our audience to showcase our fight or flight response to a situation. He also explains why high performing teams require clarity around goals...


Episode 61: Matt Spiteri - Owner of ESC Electrical

Our interview with Matt Spiteri, the owner of ESC Electrical. Matt shares his story of incredible growth of his business, particularly in the past 18 months. ESC Electrical ( offer electrical services to the high-volume domestic and multi-residential markets. Matt has been working with us at Business Benchmark Group since October 2017. Although a relatively young business, ESC electrical was an up and coming player in the market prior to joining with us. In the 18...


Episode 60: Your Hourly Rate Identity

As a business owner, you need to understand the difference between horizontal and vertical time, and ensure that the work you do is for a high hourly rate. If you want to build a progressive and growing business, the work you do needs to be at a higher level, and you must have the trust and confidence in your team to delegate your lower hourly rate tasks to. Stefan explores this all in this week's podcast. - - - - - - - - - - - - - - - - - - - - - - - - - - Subscribe to our podcast - NEW...


Episode 59: How To Build A Referral Strategy

Many business owners say they win a lot of their clients through word-of-mouth or referrals. However, we find that many of these same business owners who claim this actually have no structured process in place – the referrals come randomly and unpredictably. At Business Benchmark Group, we’re calling this month of June “Referral Month” and throughout the entire month, we will be sharing a whole wealth of information about how to build an effective referral strategy. In this episode, our...


Episode 58: Small Businesses Are The Backbone Of The Economy

The backbone of the economy is small business - but their contribution is anything but small! There are an estimated two million businesses across Australia, providing nearly half of all employment. It is a crucial sector that underpins the operations of many larger businesses. But running a small business is not easy! If it were, everyone would be doing it. It’s not for the feint-hearted! But although it’s not easy, it does not need to be hard. In this episode, recorded from ABC Radio’s...


Episode 57: Keeping An Eye On Employees

How do you keep an eye on your employees? What's an acceptable level of surveillance? In this episode, recorded from Stefan's appearance on ABC Radio's Nightlife with Tony Delroy, they dive into the often controversial issue of business owners using surveillance to track their employees. In an increasingly digital world, Stefan explains how to develop trust and accountability within your team, without the need to overstep any privacy boundaries. - - - - - - - - - - - - - - - - - - - - - - -...


Episode 56: The enemy of thinking big is you

“Whether you think you can, or you think you can't - you're right.” - Henry Ford In this short episode, Stefan explores the theory behind this famous quote, and how you can cultivate the mindset and behaviours to think bigger, and actually achieve your biggest dreams. - - - - - - - - - - - - - - - - - - - - - - - - - - Subscribe to our podcast - NEW EPISODES EVERY TUESDAY! iTunes: Spotify:...