Keys To The Shop : Equipping the Coffee Service Professional | Barista | Management | Leadership | Career | Coffee | Business-logo

Keys To The Shop : Equipping the Coffee Service Professional | Barista | Management | Leadership | Career | Coffee | Business

Food & Cooking Podcasts >

Keys to the Shop is a podcast designed to provide the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, coffee, management, leadership, personal development, and anything that will help you be successful working in retail coffee. If you work serving coffee for a living or are just interested in the inner workings of coffee shops then this show is for you. Welcome!

Keys to the Shop is a podcast designed to provide the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, coffee, management, leadership, personal development, and anything that will help you be successful working in retail coffee. If you work serving coffee for a living or are just interested in the inner workings of coffee shops then this show is for you. Welcome!
More Information

Location:

United States

Description:

Keys to the Shop is a podcast designed to provide the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, coffee, management, leadership, personal development, and anything that will help you be successful working in retail coffee. If you work serving coffee for a living or are just interested in the inner workings of coffee shops then this show is for you. Welcome!

Language:

English


Episodes

KTTS 121 : Working from Your Strengths w/ Lisa Cummings : How to identify both your's and your staff' strengths in the coffee shop, placing people in positions that compliment their talents, affirmation on the job, framing all work through the lens of str

11/12/2018
More
We really do tend to put too much emphasis on what is wrong with us and others. We focus on our weaknesses and simply overlook our strengths. This missing a huge piece of what makes a successful and fulfilling career. Do you want to be able to identify your strengths and use them at work? Would you like to be able to spot the strengths of the people on your team and help them view their roles through the lens of their natural talents? Then today's episode is for you! We are exploring all of...

Duration:00:55:50

SHIFT BREAK #26 : Gossip: How this toxic element destroys community in the coffee shop and what to do instead

11/7/2018
More
Gossip, we have all done it and in the moment it feels good to commiserate, but gossip is a poison that destroys culture and relationships in the cafe. When things annoy you and the opportunity arises to participate in tearing down a co-worker, what should you do instead? How should we be investing into building community in the cafe by building each other up? Today we talk about this very critical issue and I hope it helps you address it with your staff and in your own career. Link: Ep 52...

Duration:00:08:04

SHIFT BREAK #25 : The Hospitality Paradox : Preparing for the most critical & perplexing time in retail

10/31/2018
More
When the weather turns cooler and the holidays get closer, business gets busier. Ironically, at the same time as our shop pick up steam, we seem to lose it. Our capacity to show hospitality tends to drop in the presence of heavy traffic but it is precisely these times where great hospitality is most needed. On this edition of Shift Break we talk about this issue and some solutions to implement as we enter into the busy holiday season. Need training or consultation? Email:...

Duration:00:09:39

KTTS 120 : Social Media 101 w / Jenn Chen : The most critical elements for coffee companies to consider to have a great on-line presence

10/31/2018
More
Social media is a vast landscape filled with both great and terrible representations of people's brands. At best we enhance a customer's view of us and create an even bigger fan -At worst we introduce confusion, boredom, or anger into the relationship and drive people away. In order to give customers a truly excellent representation of your business on-line you need to know the fundamental best practices that lay the foundation for success. In today's episode we chat with coffee marketing...

Duration:00:55:22

KTTS 119 : Barista Training Masterclass w/ Gwilym Davies : 2009 World Barista Champion, Gwilym Davies joins us to talk hospitality based training, always learning, being ok with being wrong, structuring your coffee trainings, how to prepare yourself, and

10/29/2018
More
Training baristas effectively is a hugely important task. When done well, it sets them up for long term success in the cafe and in their career. When done poorly, it leaves them without essential tools for understanding the nature of coffee and the work of a barista which leads to frustration and stagnation. If you want learn to excel as trainers then look no further because we have the privilege of talking with 2009 WBC Champion and barista trainer, Gwilym Davies! In this episode we talk...

Duration:01:04:26

KTTS 118 : Founder Friday! w/ Phil & Sebastian Coffee Roasters founders, Phil Robertson and Sebastion Sztabzyb: Entrepreneurship, challenges of getting started, leadership, staffing, maturing as owners and as a business, green sourcing and producer p

10/25/2018
More
It's Founder Friday! Today we get to sit down and learn from the founders of Phil and Sebastian Coffee Roasters, Phil Robertson and Sebastian Sztabzyb! In the course of 11 years, Phil and Sebastian have gone from a small farmers market stall, to an award winning and internationally respected roaster retailer with 5 thriving cafes, a robust wholesale program, and roasting and sourcing operation that regularly pushes the boundaries of quality coffee and raises the bar for the specialty coffee...

Duration:01:16:08

Shift Break #24 : Grass Roots Improvement: Tapping into the power of your staffs observations and ideas

10/24/2018
More
Every day, in coffee shops around the world, baristas notice things that are broken, see things that can be improved, and have ideas that could take the cafe to a new level. The problem is that so much of it never gets heard. Today we will be talking about how managers can give voice to these ideas and also how baristas should go about relaying them. Amazing things happen when you make improvement a grassroots effort when barista and manager are working to help each other make the best cafe...

Duration:00:09:00

KTTS 117 : Coffee and Cocktails w/ Amanda Whitt : Learning about drink building, guidelines for starting a cocktail program in your coffee shop, tips for great coffee cocktails, what we can learn from the world of craft cocktails and bartending

10/22/2018
More
Coffee and cocktails. Baristas and Bartenders. These are basically two sides of the same bar. Today we are going to get to know the craft cocktail and bartending side a little better with the help of coffee and spirits professional, Amanda Whitt! We will be talking about Amanda's journey to becoming a pro in both disciplines, the way bartenders think about drink building and flavor, making great coffee cocktails, mistakes we make combining the two, and tons of insights and tips for how to...

Duration:00:59:05

SHIFT BREAK #23 : Accommodating Special Requests: Best practice for accommodating customers special requests for their coffee

10/18/2018
More
We all have had moments where a customer orders something "Off Script" and depending on our attitude we can either see it as an annoyance and hassle, or as an opportunity. Today we discuss how we can see these alterations and requests as opportunities for showing genuine hospitality and truly serving the needs of the guest and what we can practically do to make it a matter of policy.

Duration:00:15:30

KTTS 116 : Understanding Gentrification w/ Dr. Stacey Sutton : A conversation about gentrification and the coffee shop's role in both contributing to it and helping stop it

10/15/2018
More
Coffee shops have become a symbol of gentrification, a process that is made up of a mix of opportunism, policy, and politics resulting in the displacement of communities. As people who tout the love of community and people as being core in our values this issue should worry us. Understanding gentrification is key to being able to take steps in fighting it. Today on the show we are talking with one of the world foremost authorities on the issue of gentrification, Dr. Stacey Sutton. Dr. Sutton...

Duration:00:59:50

SHIFT BREAK #22 : You Need Standard Operating Procedures: The cornerstone to an excellent shop

10/10/2018
More
One of the main sources of stress and chaos in the coffee bar is the absence of clearly defined standards and procedures for the work. Turn over is, in part, due to a constant feeling of uncertainty related to the quality and accuracy of ones work. Developing and well thought out set of Standard Operating Procedures (SOPs) is one of the most important elements in solving this problem and many other problems in the cafe. They create clarity, certainty, and achievable goals. Today we talk...

Duration:00:12:48

KTTS 115 : Finding Success in Mobile Coffee w/ Tim Cox of Communion Cafe & Rail Cart Espresso : Preparing for catering, mobile events, pricing, menu design, customer expectations, Technical requirements, challenges and benefits

10/8/2018
More
Mobile coffee service is an incredibly important element to a successful coffee operation. Be it farmers markets, luncheons, weddings, or concerts- breaking out of your four walls is the perfect way to get the word out about your brand to your community. It is, however, not without its challenges and does require you to take account of some key differences that you must prepare for to be successful. That's where today's guest Tim Cox comes in. As Co-owner of a brick and mortar shop...

Duration:00:41:23

SHIFT BREAK #21 : Working Clean : Tips for keeping the bar looking and working well while you work

10/4/2018
More
Working a busy bar AND keeping it clean is one of the biggest challenges we face in the cafe and the importance of how we present the space to customers cannot be understated. Working clean is the key to having a clear head, a ready bar, efficient service, and a cafe that communicates security to the customer. Today we chat about some elements of working clean that will help you create a culture of cleanliness that both you and your customers will love. Related Episodes: Episode 84:...

Duration:00:11:10

KTTS 114 : The New Rules of Coffee w/ Jordan Michaelman and Zachary Carlsen of Sprudge.com : Winning over consumers, approachability in coffee, challenging perceptions of coffee, selecting the rules, coffee as a love language

10/1/2018
More
Sprudge is here!!! Founders, Jordan Michaelman and Zachary Carlsen join me on the show talk about their new book, "The New Rules of Coffee". In this conversation we unpack their creative process deciding what to include in the book, their goal for the content and tone taken in writing these "rules", and what this book means for both consumers and pros. We dive into select rules from each section of the book and discuss everything from snotty baristas, coffee's colonial heritage, mine and...

Duration:00:57:15

KTTS 113 : Founder Friday! w/ Matt Milletto of Water Avenue Coffee, Portland, OR : Community, partnerships, business advice, slow growth, keys to a successful shop

9/28/2018
More
It's Founder Friday! Today we are welcoming the great Matt Milletto of Water Avenue Coffee to the show! This conversation is packed with extremely valuable insight from someone who not only runs his own shop and roastery but has spent year educating and training others to do the same thing. We discuss his path to choosing coffee from growing up with coffee as the family business, the consulting and training at Bellissimo Coffee Advisors, the founding and running of Water Avenue Coffee, and...

Duration:00:58:30

SHIFT BREAK #20 : Career Advice from Joe Marocco of Mill City Roaster : Mission, learning, goals, mindset

9/27/2018
More
Today we welcome the first ever guest to the Shift Break series, Joe Marocco! A little while ago Joe posted a brilliant piece on his FB page that he has now graciously given to Keys to the Shop in audio form. Joe is the Coffee Educator at Mill City Roasters in Minneapolis, MN and has been in specialty coffee since 2005. He has been a barista, manager, educator, and leader in the Barista Guild of America. He was also the Director of Education for Cafe Imports and is the Chair of the...

Duration:00:11:33

KTTS 112 : The Power of Story w/ James Harper of the Filter Stories Podcast : Building community, understanding perspectives, digging deeper than marketing in coffee, ways to integrate story into your cafe

9/25/2018
More
Stories are at the heart of all we do and to truly know coffee, you must know more than dry facts, you must know the story of the people behind it. James Harper has dedicated himself to discovering and giving a platform to the untold stories of the coffee industry on his new podcast, Filter Stories. In this conversation we talk about James' story and how he came to begin such a project, what are the problems with the way we tell stories now in the industry, what can we do to better...

Duration:00:41:03

SHIFT BREAK #19 : PSL PSA : Using seasonal flavors to either alienate or bring together

9/20/2018
More
Pumpkin spice everything! It's all too convenient to jump on the bandwagon of hating on this, and other, seasonal flavors that may feel to mass marketed for our taste. Today we talk about the best practices and mentality we should have when seasonal flavor expectations are hoisted upon us, and how to view them as a chance to further engage the community and enjoy things together. So grab a pumpkin spice latte and enjoy this episode!

Duration:00:09:57

KTTS 111 : Self-Care 101: Six Ways to Make Sure You are taking Care of Yourself While Taking Care of Others :

9/17/2018
More
Instead of being a normal part of our professional development, self-care is often a last resort after we have pushed ourself past where it was healthy in a bid to further our career and serve well. Today we chat about some practical ways that you can integrate self-care into your daily life and avoid the burn out that is inevitable when it is not made a priority. We also talk about what managers and leaders can do to help facilitate and inspire self-care in their staff. This is a massively...

Duration:00:34:38

SHIFT BREAK #18 : The Affirmation Vacuum : How to make positive reinforcement a corner stone of your leadership and communication

9/12/2018
More
Today we talk about one of the most powerful practices for creating a healthy workplace. Affirmation. In leadership, it is easy for us to veer off into being overly critical, nitpicky, and to focus on the problems and negatives as a default modes of operating. Unfortunately this tends to push affirmation and positive reinforcement aside and leaves staff starved for recognition while creating a crisis of morale. In this episode we discuss some practical ways to make affirmation a cornerstone...

Duration:00:11:29