Keys To The Shop : Equipping the Coffee Service Professional | Barista | Management | Leadership | Career | Coffee | Business-logo

Keys To The Shop : Equipping the Coffee Service Professional | Barista | Management | Leadership | Career | Coffee | Business

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Keys to the Shop is a podcast designed to provide the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, coffee, management, leadership, personal development, and anything that will help you be successful working in retail coffee. If you work serving coffee for a living or are just interested in the inner workings of coffee shops then this show is for you. Welcome!

Keys to the Shop is a podcast designed to provide the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, coffee, management, leadership, personal development, and anything that will help you be successful working in retail coffee. If you work serving coffee for a living or are just interested in the inner workings of coffee shops then this show is for you. Welcome!
More Information

Location:

United States

Description:

Keys to the Shop is a podcast designed to provide the coffee service professional, with insights, inspiration, and the tools you will need to grow and advance in your coffee career. We learn from experts both in and outside the coffee industry as they deliver specific, practical, and actionable advice about barista work, coffee, management, leadership, personal development, and anything that will help you be successful working in retail coffee. If you work serving coffee for a living or are just interested in the inner workings of coffee shops then this show is for you. Welcome!

Language:

English


Episodes

SHIFT BREAK #23 : Accommodating Special Requests: Best practice for accommodating customers special requests for their coffee

10/18/2018
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We all have had moments where a customer orders something "Off Script" and depending on our attitude we can either see it as an annoyance and hassle, or as an opportunity. Today we discuss how we can see these alterations and requests as opportunities for showing genuine hospitality and truly serving the needs of the guest and what we can practically do to make it a matter of policy.

Duration:00:15:30

KTTS 116 : Understanding Gentrification w/ Dr. Stacey Sutton : A conversation about gentrification and the coffee shop's role in both contributing to it and helping stop it

10/15/2018
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Coffee shops have become a symbol of gentrification, a process that is made up of a mix of opportunism, policy, and politics resulting in the displacement of communities. As people who tout the love of community and people as being core in our values this issue should worry us. Understanding gentrification is key to being able to take steps in fighting it. Today on the show we are talking with one of the world foremost authorities on the issue of gentrification, Dr. Stacey Sutton. Dr. Sutton...

Duration:00:59:50

SHIFT BREAK #22 : You Need Standard Operating Procedures: The cornerstone to an excellent shop

10/10/2018
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One of the main sources of stress and chaos in the coffee bar is the absence of clearly defined standards and procedures for the work. Turn over is, in part, due to a constant feeling of uncertainty related to the quality and accuracy of ones work. Developing and well thought out set of Standard Operating Procedures (SOPs) is one of the most important elements in solving this problem and many other problems in the cafe. They create clarity, certainty, and achievable goals. Today we talk...

Duration:00:12:48

KTTS 115 : Finding Success in Mobile Coffee w/ Tim Cox of Communion Cafe & Rail Cart Espresso : Preparing for catering, mobile events, pricing, menu design, customer expectations, Technical requirements, challenges and benefits

10/8/2018
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Mobile coffee service is an incredibly important element to a successful coffee operation. Be it farmers markets, luncheons, weddings, or concerts- breaking out of your four walls is the perfect way to get the word out about your brand to your community. It is, however, not without its challenges and does require you to take account of some key differences that you must prepare for to be successful. That's where today's guest Tim Cox comes in. As Co-owner of a brick and mortar shop...

Duration:00:41:23

SHIFT BREAK #21 : Working Clean : Tips for keeping the bar looking and working well while you work

10/4/2018
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Working a busy bar AND keeping it clean is one of the biggest challenges we face in the cafe and the importance of how we present the space to customers cannot be understated. Working clean is the key to having a clear head, a ready bar, efficient service, and a cafe that communicates security to the customer. Today we chat about some elements of working clean that will help you create a culture of cleanliness that both you and your customers will love. Related Episodes: Episode 84:...

Duration:00:11:10

KTTS 114 : The New Rules of Coffee w/ Jordan Michaelman and Zachary Carlsen of Sprudge.com : Winning over consumers, approachability in coffee, challenging perceptions of coffee, selecting the rules, coffee as a love language

10/1/2018
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Sprudge is here!!! Founders, Jordan Michaelman and Zachary Carlsen join me on the show talk about their new book, "The New Rules of Coffee". In this conversation we unpack their creative process deciding what to include in the book, their goal for the content and tone taken in writing these "rules", and what this book means for both consumers and pros. We dive into select rules from each section of the book and discuss everything from snotty baristas, coffee's colonial heritage, mine and...

Duration:00:57:15

KTTS 113 : Founder Friday! w/ Matt Milletto of Water Avenue Coffee, Portland, OR : Community, partnerships, business advice, slow growth, keys to a successful shop

9/28/2018
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It's Founder Friday! Today we are welcoming the great Matt Milletto of Water Avenue Coffee to the show! This conversation is packed with extremely valuable insight from someone who not only runs his own shop and roastery but has spent year educating and training others to do the same thing. We discuss his path to choosing coffee from growing up with coffee as the family business, the consulting and training at Bellissimo Coffee Advisors, the founding and running of Water Avenue Coffee, and...

Duration:00:58:30

SHIFT BREAK #20 : Career Advice from Joe Marocco of Mill City Roaster : Mission, learning, goals, mindset

9/27/2018
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Today we welcome the first ever guest to the Shift Break series, Joe Marocco! A little while ago Joe posted a brilliant piece on his FB page that he has now graciously given to Keys to the Shop in audio form. Joe is the Coffee Educator at Mill City Roasters in Minneapolis, MN and has been in specialty coffee since 2005. He has been a barista, manager, educator, and leader in the Barista Guild of America. He was also the Director of Education for Cafe Imports and is the Chair of the...

Duration:00:11:33

KTTS 112 : The Power of Story w/ James Harper of the Filter Stories Podcast : Building community, understanding perspectives, digging deeper than marketing in coffee, ways to integrate story into your cafe

9/25/2018
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Stories are at the heart of all we do and to truly know coffee, you must know more than dry facts, you must know the story of the people behind it. James Harper has dedicated himself to discovering and giving a platform to the untold stories of the coffee industry on his new podcast, Filter Stories. In this conversation we talk about James' story and how he came to begin such a project, what are the problems with the way we tell stories now in the industry, what can we do to better...

Duration:00:41:03

SHIFT BREAK #19 : PSL PSA : Using seasonal flavors to either alienate or bring together

9/20/2018
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Pumpkin spice everything! It's all too convenient to jump on the bandwagon of hating on this, and other, seasonal flavors that may feel to mass marketed for our taste. Today we talk about the best practices and mentality we should have when seasonal flavor expectations are hoisted upon us, and how to view them as a chance to further engage the community and enjoy things together. So grab a pumpkin spice latte and enjoy this episode!

Duration:00:09:57

KTTS 111 : Self-Care 101: Six Ways to Make Sure You are taking Care of Yourself While Taking Care of Others :

9/17/2018
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Instead of being a normal part of our professional development, self-care is often a last resort after we have pushed ourself past where it was healthy in a bid to further our career and serve well. Today we chat about some practical ways that you can integrate self-care into your daily life and avoid the burn out that is inevitable when it is not made a priority. We also talk about what managers and leaders can do to help facilitate and inspire self-care in their staff. This is a massively...

Duration:00:34:38

SHIFT BREAK #18 : The Affirmation Vacuum : How to make positive reinforcement a corner stone of your leadership and communication

9/12/2018
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Today we talk about one of the most powerful practices for creating a healthy workplace. Affirmation. In leadership, it is easy for us to veer off into being overly critical, nitpicky, and to focus on the problems and negatives as a default modes of operating. Unfortunately this tends to push affirmation and positive reinforcement aside and leaves staff starved for recognition while creating a crisis of morale. In this episode we discuss some practical ways to make affirmation a cornerstone...

Duration:00:11:29

KTTS 110 : A conversation w/ Matt Perger of Barista Hustle : Coffee education, standards, research, problem solving , barista training

9/10/2018
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Coffee education can often be a mixed bag. While resources presenting information on coffee and barista work abound, it is hard to come by reliable and well researched best practices that will genuinely help you make better coffee. Enter Matt Perger and Barista Hustle. Arguably one of the best coffee education platforms in the world, Barista Hustle focuses on providing trustworthy foundations in coffee education that you can build your knowledge base on and advance knowing it is built on...

Duration:01:03:52

SHIFT BREAK #17 : Toxic Vulnerability : Barista care, leadership, vulnerability, thoughtful management, coffee culture, coffee family , professionalism

9/6/2018
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Being vulnerable in leadership is a great quality but it can turn into something toxic when it becomes an excuse for bad behavior that drives people away and damages their confidence in you and the business. Today we chat about ways to recognize this and make sure to be on the positive and professional side of vulnerability for the benefit of the staff and yourself.

Duration:00:09:40

KTTS 109 : Leadership Abandonment Syndrome :Why there is a lack of development for senior staff and what to do about it. : Leadership, coffee shop management, professional development, responsibility of owners

9/4/2018
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There is an interesting phenomenon in the cafe where as you move up support, communication, and development tends to be harder to come by. The result is managers and other leadership staff feeling abandoned and burned out as they are left to navigate the complexities of their work solo. It does not have to be like this and on today's episode we discuss why this happens, and some solutions what for both owners and managers. Enjoy!

Duration:00:27:49

KTTS 108 : Founder Friday w/ Dorian Bolden of Beyu Caffe, Durham, NC : Community, diversity, business, core-values, live music, coffee shop as the 3rd place, hiring, leadership, concept evolution, mentorship, self-care

8/31/2018
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It's Founder Friday and boy do we have a great episode in store for you today! Today we welcome Dorian Bolden, Owner of Beyu Caffe in Durham, NC. Beyu (be-you) is designed to be "The Ultimate Community Gathering Place" and has been serving Durham through great coffee, cocktails, food, and live jazz for almost 10 years. He is now opening his second shop, Beyu Blue, on the Duke University campus and I was lucky enough to catch up with Dorian amidst all the business surrounding that project to...

Duration:01:24:25

SHIFT BREAK #16 : Latte Art Expectations

8/29/2018
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Latte art competitions are fun and inspire us to greater heights of presentation and skill. They can also, when taken without context, frustrate and paint a literally unrealistic picture for aspiring baristas. Today I share some of my thoughts on how to balance the real world with the competitive one.

Duration:00:07:13

KTTS 107 : Kyle Glanville & Charles Babinski of G&B Coffee / Go Get Em Tiger : The shift to roasting their own, the challenges and learning curve of roasting, shop expansion, dialing in, roasting for beverage quality, business philosophy, how they start

8/27/2018
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Live from Los Angeles! G&B Coffee and Go Get Em Tiger are two of the best shops you can find in this world. Since the beginning owners Kyle Glanville and Charles Babinski have used the multi-roaster to critical acclaim. They have now, however, taken the massive step to roasting all of their own coffees. In this interview Kyle and Charles sit down with me in their new roasting space and talk about this transition, why they made the decision, what made it apparent that it was the right thing...

Duration:01:10:23

SHIFT BREAK #15 : Introducing Chaos

8/22/2018
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In spite of our best intentions, we who are leaders in the cafe can often introduce chaos through the way we act without consideration for those who will be affected by our decisions and example. Today we chat about three things to keep in mind that will help you avoid introducing chaos into the bar, will help you retain staff, and will help you build a strong culture of trust and appreciation.

Duration:00:09:14

KTTS 106 : Changing Lives Through Coffee w/ Pamela Chng of Bettr Barista

8/21/2018
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Changing lives through coffee! It is something we all want to take part in and learn how to do with our businesses and careers. Well, today's guest is doing just that and setting an example that should inspire all of us. We are having a conversation with Pamela Chng, the founder of Bettr Barista. Better Barista is a coffee organization built to make a lasting social impact by working with marginalize women and at risk youth in Singapore. We dig into her work, the history of why she set up...

Duration:00:59:08