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Episodes

094 – The role of training in organizations

8/31/2018
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In this episode, I interview Isaac Tolpin, who is a serial entrepreneur and CEO of ConveYour.com, a micro-learning platform. We cover several topics related to the role of training in organizations. Isaac is a knowledgeable observer in the sector and provides an interesting perspective on several training issues. Charles G. Chandler, Ph.D. Links: 1. http://www.ConveYour.com 2. … Continue reading 094 – The role of training in organizations →

Duration:00:25:39

093 – Management by Positive Organizational Effectiveness

7/31/2018
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In this episode, I join Kendall Lott, host of the PM Point of View podcast, which originates from the Washington, D.C. chapter of the Project Management Institute. Kendall invited me to come on his podcast to explain the new management model found in my 2017 book (Become Truly Great: Serve the common good through Management … Continue reading 093 – Management by Positive Organizational Effectiveness →

Duration:01:09:08

092 – The elephant in the C-suite

6/29/2018
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The elephant comes with risk. There is an elephant in the C-suite. It has been there a long time, but it has blended into the background and few have questioned its legitimacy or presence. The elephant I am referring to is the goal-setting process, that is, the way that management sets the direction going forward. … Continue reading 092 – The elephant in the C-suite →

Duration:00:12:52

091 – Measurement, meaning, and validity in management

6/1/2018
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Gary Hamel (London Business School) characterizes management as the technology of human accomplishment. It came into its own in the late 1800s and early 1900s, as the USA entered the new century. Among the traditional long-standing factors of production (land, labor, and capital) in the British tradition, management became the fourth, the one that helped … Continue reading 091 – Measurement, meaning, and validity in management →

Duration:00:10:47

090 – We all manage capitalism now, so let’s agree to fix it

4/20/2018
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If you are a manager of an organization, whether business, government or non-profit, you currently have a hand in managing capitalism. In a very real sense, you are the visible hand of managerial capitalism. Free market capitalism is long gone. Adam Smith’s invisible hand of market forces is largely absent today, except where commodities are … Continue reading 090 – We all manage capitalism now, so let’s agree to fix it →

Duration:00:17:32

089 – The Keys to Firm Survival

3/2/2018
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Given the significant pressures on firms in the real world, what do we know about the traits, characteristics, or management approaches that help ensure that a firm can and will survive within its environment? Some might think this is a difficult, if not an impossible task, given all of the variables at play. Nonetheless, we … Continue reading 089 – The Keys to Firm Survival →

Duration:00:19:36

088 – Management as servant, not master

2/9/2018
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For most of the history of management (beginning in the mid-1800s), organizations included command and control structures and top-down information flow. Managers were viewed as the boss, the big cheese, the man, or master within a hierarchical system of control. This is an authoritarian model of organization, where management drives the organization as a machine, … Continue reading 088 – Management as servant, not master →

Duration:00:15:30

087 – Back to the Pleistocene

1/26/2018
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Anthropologists tell us that anatomically modern humans (i.e., Homo Sapiens) emerged about 300 thousand years ago during the Pleistocene era on the African savannas. For over 95% of their history (until the present day), modern humans have been exclusively hunter/gathers, that is, they explored the bounty of nature in small bands, adapting their behavior as … Continue reading 087 – Back to the Pleistocene →

Duration:00:11:23

086 – Why does worker productivity remain low?

1/12/2018
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Worker productivity is the output of goods and services per hour worked. In the broad terms of an industry, productivity is the gross output of industry sales divided by the number of workers allocated to produce the output. After World War II, worker productivity in the USA improved significantly due to the investments made by … Continue reading 086 – Why does worker productivity remain low? →

Duration:00:09:18

085 – We are all knowledge workers now

12/30/2017
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Peter Drucker predicted in his 1959 book, The Landmarks of Tomorrow, that the most valuable assets of a 21st Century institution (business or non-business) would be knowledge workers and their productivity. In this episode, I explore this idea, and how it has played out (since we are almost 60 years downstream from Drucker’s prediction). Not … Continue reading 085 – We are all knowledge workers now →

Duration:00:12:27

084 – Three reasons management is broken (but can be fixed)

12/8/2017
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If we need fresh evidence that management is broken, we only have to look at the 2017 numbers on worker engagement from Gallup. Only 21% of employees strongly agree that they are managed in a way that motivates them to do outstanding work. Overall, 33% of US workers report that they are actively engaged with … Continue reading 084 – Three reasons management is broken (but can be fixed) →

Duration:00:09:39

083 – The Organization Whisperer

11/24/2017
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In this episode, I interview David Childs, Ph.D., who is the author of The Organization Whisperer: The 12 Core Actions that Ripple Excellence through your Organization. Join us as we explore key areas of focus for any organization. The twelve core actions described in the book are: Communication; Worth; Purpose; Family; Decisions; Plan; Do; Measure; Processes; … Continue reading 083 – The Organization Whisperer →

Duration:00:30:01

082 – Vending & School Spirit

11/10/2017
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In this episode, we visit with Matt Miller, founder of School Spirit Vending. Matt heads a business enterprise that uses a franchise model to serve a unique niche at the intersection of vending & school spirit — helping to raise extra funds for elementary schools. Charles G. Chandler, Ph.D. Links mention in this episode: School Spirit Vending Vending Secrets for Passive Income (course)

Duration:00:24:19

081 – Effective entrepreneurship

10/20/2017
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In this episode, I explore three ideas about effective entrepreneurship: the most effective entrepreneurs create a platform for others to build upon and benefit from, one that users can interact with on a continuing basis (e.g., Apple’s iPhone, Leggos, Skype) ; effective entrepreneurs understand the game they are playing (i.e., what constitutes visible progress and … Continue reading 081 – Effective entrepreneurship →

Duration:00:12:29

080 – Adventures in Capitalism

10/6/2017
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Consider how an upbeat story about a business (Shake Shack) was distorted on social media, eliciting some negative responses in which people question the underlying motivation of management. There seems to be a dominant, and rather negative narrative that plays in the back of people’s minds about capitalism, providing a context in which to interpret daily events. Clearly, capitalism is not working for everyone. … Continue reading 080 – Adventures in Capitalism →

Duration:00:09:39

079 – Claim a niche and serve it

9/22/2017
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It is said that the fox knows many things, but the hedgehog knows one big thing. Whether generalist or specialist, an organization needs to claim a niche and serve it so well that the competition is irrelevant. In doing so, an organization can carve out a continuing role in its ecosystem. This episode explores (among other things) how Marriott, Hyatt, Hilton and … Continue reading 079 – Claim a niche and serve it →

Duration:00:09:26

078 – The Power of Story

9/8/2017
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In this episode, I tell three stories which illustrate the power that this form of expression can have. Stories knit threads together, shape how we see things, and derive power from the outcomes that they describe. If you are going to change the world, it helps to first illustrate how to change a small part … Continue reading 078 – The Power of Story →

Duration:00:11:01

077 – The outcome economy in technology services

8/25/2017
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Today I want to focus on a transition happening in the technology services industry driven by some macro trends. This issue appeared on my radar screen while I was looking into the business models used by technology services firms such as IBM, Cisco, and SAP. It is the emerging phenomena that some have called the … Continue reading 077 – The outcome economy in technology services →

Duration:00:10:07

076 – The Boomerang Principle (encore)

8/11/2017
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In this episode, I welcome back Ms. Lee Caraher, CEO of Double-Forte, a public relations and marketing services firm with offices in San Francisco, New York, and Boston. Lee was first on the podcast in June 2016 (episode 021) to talk about her first book (Millennials and Management). She has written a second book entitled, … Continue reading 076 – The Boomerang Principle (encore) →

Duration:00:26:29

075 – The new assumptions of management

8/4/2017
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In his 1999 book, Management Challenges for the 21st Century, Peter Drucker explored the assumptions that pertain to the study of management. They are important, he wrote, because they “largely determine what the discipline assumes to be REALITY.” Now, almost 20 years after Drucker wrote these words, it is worthwhile to consider how well the … Continue reading 075 – The new assumptions of management →

Duration:00:09:45