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Five Things Risk Managers Need To Know About Human Trafficking

An exploration of human trafficking prevalence and specific situations which exist that may promote this form of human slavery. Best practices will be described for healthcare facilities regarding screening and intervention for this vulnerable population to reduce risk and provide patient-centered care. Kathryn Schaefer MSN RN CPHRM Sr. Manager, Accreditation & Compliance Med-IQ


Risk and Quality Collaboration - A Vital Contributor to Patient Safety

The Patient Safety movement has dramatically increased the demands on the Risk Management and Quality Departments, but resources have generally not increased to meet the demands. Collaboration between Risk Management and Quality enables both departments to meet the increased demands through decreased redundancy and improved efficiency, and to avoid the pitfalls of silo-ed investigations and policy development. Risk Management and Quality collaboration more efficiently fosters the reduction...


Lost ADL Property in the Hospital Setting: The Impact on the Patient and Facility

A description of one risk manager's successful process for handling investigations of lost ADL property and review of the new CMS guidelines that will impact facility responsibility. Grace T. Jones, CPHRM, MBA-HMC Regional Director of Patient Safety and Risk Management Baptist Health System Paul McElwain East Regional Specialist Baptist Health Systems Constance A. Endelicato, J.D., CPHRM Partner Wood Smith Henning & Berman, LLP


Connecting a Good Catch to a Culture of Patient Safety

A group of leading health care risk management professionals share their "good catch" success stories. Myka Whitman, BSN, RN, CPHRM, CPPS Director Patient Safety and Risk Management Mercy Hospital-HCA Kimberly. A. Miller, RN, MBA, CPHRM, CPPS, LSSBB Director of Quality Methodist Stone Oak Hospital Carrie Gray BSN, RN, CPHRM Corporate Director of Risk Acadia Healthcare Dana Faber, MS PSL, RN, CPHRM Patient Safety/Risk Manager The Doctors Company


Learning Health Systems (LHS) and What They Mean to You (Part 2 of 2)

The knowledge transfer time from bench to bedside is about 17 years, resulting in delayed adoption of innovative best practices. The proliferation of clinical knowledge challenges the medical community to manage the clinical knowledge, refine current practices based on best scientific outcomes and provide "best practice" interventions to patients. The Learning Health System (LHS) framework provides a structure for conducting faster, better research and transfer new evidence at the point of...


Learning Health Systems (LHS) and What They Mean to You (Part 1 of 2)

The knowledge transfer time from bench to bedside is about 17 years, resulting in delayed adoption of innovative best practices. The proliferation of clinical knowledge challenges the medical community to manage the clinical knowledge, refine current practices based on best scientific outcomes and provide "best practice" interventions to patients. The Learning Health System (LHS) framework provides a structure for conducting faster, better research and transfer new evidence at the point of...


Making the Connection between Patient Safety & Patient Experience

Don't harm me, heal me, be nice to me….isn't that really what every patient wants? We believe so at CHRISTUS Santa Rosa. Nearly two years we began a program where we blended Patient Experience Expertise with Patient Safety Expertise to form a single program called One Path Partners. This program has successfully helped us to improve our patient safety culture as well as reduce patient harm and as a result legal expenses. There is no doubt that good quality cost less and this is just one more...


Tee Up an Effective Cross Functional Team

This podcast contains strategies for assembling an effective cross-functional team. Lee Hamilton Sr. Vice President, Health Management Services AGI Consulting, Oklahoma City, OK


Eighteen Fingers Pointing - A Dangerous Story of Throw 'Em Under the Bus

The story of how six defendants, all facing exposure, learned to put their differences aside in a heart-wrenching wrongful death action. Constance Endelicato Partner Wood, Smith, Nenning, & Berman, LLC Lee McMullen Senior Risk Management and Patient Safety Cooperative of American Physicians


A Discussion About Disclosure

An informal discussion about the purpose, pre-requisites and best practices for effective disclosure. Geraldine Amori Vice President, Academic Affairs Coverys Kathryn Schaefer Manager, Coverys Education Coverys


Knowledge=Power: Clinical Competence Intervention as a Risk Reduction Strategy

This podcast will examine the leading causes of malpractice suits and discuss how application of “The Four C’s” (Competence, Compassion, Communication, and Charting) may reduce frequency. Bill will discuss the role of intensive educational intervention as a means of remediation and examine evidence for whether the application of an assessment/intervention policy is a viable risk reduction strategy. Bill O'Neill Director of Communications and Outreach The Center for Personalized Education for...


How to Be Fully Prepped (And We Are Not Talking OR!)

Healthcare providers and staff may find limited resources to help them prepare for a deposition, even though their testimony may hold significant liability exposure for the facility or their own personal practice. This podcast will identify ways that the risk manager can help their provider effectively prepare for the deposition through role play and case scenarios. Pamela Popp Executive Vice President/Chief Risk Officer Western Litigation


But We're Different! Creating a Common Culture Post Merger

Health care organizations undergoing merger and acquisition must create a common culture in order to be successful. This session will address issues that hospital risk management professionals face in merging different risk management cultures, and tips for effectively doing so. Susan Salpeter


Structured Settlements and Federal Health Care Reform: Overview and Application

Federal Health Care Reform, starting with the Affordable Care Act, has added to the choices for how responsible parties can pay for future medical damages. Consequently, knowledge of its legal effect is a powerful negotiation tool when looking at resolution of personal injury claims. This educational session will give an overview of structured settlements and how they can be used to fund health plans and the mechanics of how the ACA can be used to limit future damages and reduce overall...


Getting (and Holding) the CEO's Attention

Your CEO has a list of problems at the enterprise level that are consuming parts of their day and interrupting their time away. As a master problem solver the risk manager you are in a strong position to use these problems as the pathway to implementing the ASHRM ERM Framework. Brendan Williams Adjunct Lecturer MS Accounting Program University of Connecticut


Assessing your Language Services Department for Risk Exposure

Most healthcare organizations are aware that they must provide interpreting services to effectively communicate with patients, families, and companions; however, many Risk Managers are unaware of the liability if interpreting or other language assistance services are not provided. This session provides an overview of many of the available methods of providing interpreting services, what to look for when assessing your Language Services program and discusses areas of exposure to liability for...


Collaborating on Health IT Safe Practices

This podcast summarizes the Partnership for Health IT Patient Safety’s work on copy and paste and the resulting safe practice recommendations. The session discusses risks and benefits of copy and paste, and implementation strategies for the safe reuse of information. Amy Goldberg-Alberts Executive Director, Partnership Solutions Patient Safety, Risk, and Quality - ECRI Institute Lorraine Possanza Program Director Patient Safety, Risk, and Quality - ECRI Institute Trish Lugtu Sr. Manager,...


Concurrent (Overlapping) Surgery: Ethics, Risks, and Safety

There are a number of ethical, risk management, and patient safety issues surrounding concurrent or overlapping surgery, described as when a surgeon begins a second operation, leaving the rest of the first procedure to another surgeon or practitioner to complete. This podcast reviews the risk management implications including regulatory compliance, professional practice guidance, and surgical department policy considerations. Kathleen Shostek Vice President, Healthcare Risk Management...


The Business Case for Patient Safety: Professional Liability Claim Analysis

CNA Insurance, a healthcare professional liability insurance carrier, will review its released analysis of primary hospital and health system professional liability claims closed over the past ten years. The most frequent and significant claims will be reviewed with an analysis of selected allegations. Joyce Benton Assistant Vice President, Healthcare Risk Control CNA Healthcare


Ten Strategies for Successfully Resolving a Medical Malpractice Claim - Part 2 of 2

Consider ten time tested strategies for successfully resolving healthcare professional liability claims. From trying the un-tryable case, to finding out what the plaintiff really wants out of a case, review real scenarios and real solutions to your medical malpractice claims. (Part 2 of 2) Jayme Vaccaro Vice President Specialty Operations Sedgwick