Starkey Sound Bites

In this episode of Starkey SoundBites, Dr. Dave Fabry interviews Dr. Gyl Kasewurm, a renowned audiologist and small business owner. They discuss the challenges of running a small business in the hearing care industry and the importance of providing excellent patient care. Dr. Kasewurm shares her experiences and insights on building a successful practice, including the need to focus on patient satisfaction and the importance of measuring outcomes. Dr. Gyl emphasizes the value of technology in improving patient outcomes and the need for practitioners to stay up-to-date with the latest advancements. She advises practitioners to focus on a few key manufacturers to become experts in their technology and to carefully manage costs to ensure profitability. The episode concludes with a teaser for the second part of the interview, where they will continue the discussion on business strategies and best practices. Link to full transcript

In a special episode of Starkey Soundbites, we welcome two hearing aid industry legends: Starkey's founder and chairman, Bill Austin, and Karl Strom, Editor-in-Chief of Hearing Tracker, for an enlightening discussion hosted by Dr. Dave Fabry. The episode outlines the journey of innovation that led hearing aids to have all of the remarkable capabilities they have today and recounts the transition from custom-made hearing aids to digital hearing aids, and to today’s devices that offer a range of beneficial features for overall health monitoring and connectivity. After more than six decades in the hearing industry, Bill Austin shares what he has learned throughout his impressive career, and his experience with the many groundbreaking developments that have changed countless people’s lives. He discusses his fascinating journey in the industry, starting with how he began making ear molds and later developing in-the-ear (ITE) hearing aids. Mr. Austin’s unique strategies, such as offering all-make-repair service and ensuring fast delivery, have transformed the hearing aid market within the US and globally. Karl Strom reflects on the changes he has seen in the hearing industry throughout his career and emphasizes the importance of honest reporting in disseminating information to patients and providers. This episode presents an inspiring testament to the transformational potential of technology when used for the betterment of humanity. Link to full transcript here.

Dr. Dave Fabry and Dr. Sara Burdak discuss the recent updates and features released by Starkey. They talk about the advancements in AI and DNN, particularly the evolution of Edge Mode into Edge Mode+, which is now automatic and dynamically adjusts to different listening environments. They also discuss improvements in connectivity, including asynchronous remote programming and direct linking for easier and more convenient adjustments. Additionally, they highlight the new Signature Series, which includes the world's smallest rechargeable CIC and the implementation of Edge Mode in non-wireless CIC models. They emphasize the importance of high-quality impressions for custom products and the need for professionals to slow down and ensure accurate impressions for better fitting devices. Finally, they touch on the significance of World Hearing Day and International Women's Day, with Dr. Burdak encouraging women in STEM fields to have an open mind and consider various career opportunities within audiology. Read full transcript here

During Tinnitus Awareness Week, Dave dives into the topic with a Starkey subject matter expert: Dr. Jamie Hand. While you may be aware that veterans experience higher rates of tinnitus than the general public, you may be surprised to learn another group is at high risk -- dentists and dental hygienists. Dr. Hand talks about the findings of a study she conducted that show the need for hearing protection and hearing screenings within this profession. She and Dave also talk about treatment for ringing in the ears, red flags for both patients and providers, and tips for hearing professionals on how to best assist people struggling with this oftentimes frustrating condition. Link to episode transcript

In this episode of Starkey SoundBites, Dr. Dave Fabry, Starkey's Chief Hearing Health Officer, interviews Dr. Kristy Lowery, Audibel's Director of Clinical Operations, about the importance of hearing aid accessories. They discuss how accessories can enhance the benefits of hearing aids and provide specific examples of how accessories like the TV Streamer, Table Mic, Remote Control, and Remote Mic can improve the listening experience in various situations. They emphasize the need for clinicians to recommend accessories to their patients, as they can significantly improve their hearing journey! Click here for episode transcript

Dr. K. Renee Horton, a NASA scientist, author, and hearing aid wearer, discusses her experience with hearing loss and the impact of wearing her new Starkey Genesis hearing aids. She shares that she initially resisted wearing hearing aids when she was diagnosed with hearing loss at a younger age due to stigma and concerns about how others would view her and her capabilities. However, after being fitted with the hearing aids, she was amazed at all the sounds she was missing. She also noticed improvements in her ability to hear and communicate in various environments, including during public speaking engagements and her book signings and giveaways. Dr. Horton emphasizes the importance of understanding the role of the brain in hearing and encourages individuals with hearing loss to seek professional help and not let stigma or concerns hold them back from improving their hearing. She also highlights the importance of staying updated with the latest hearing aid technology and working with healthcare professionals to find the right fit. You won’t want to miss this engaging and entertaining episode! Link to episode transcript

In this episode of Starkey SoundBites, host Dave Fabry interviews Brandon Sawalich, the president and CEO of Starkey, about the future of the hearing industry. Sawalich reflects on the advancements in technology in 2023 and discusses the importance of patient-driven care in 2024. He emphasizes the role of hearing professionals in providing personalized service and highlights the need for continued investment in oneself and the adoption of new products and technologies. Sawalich also addresses the impact of over-the-counter hearing aids and the future of private practice. He concludes by discussing the potential of Bluetooth low energy audio and the My Starkey app, as well as the importance of caring for patients and differentiating oneself through exceptional service. Link to full transcript

Have you questioned your understanding of the hearing care professional's journey with their patients? Join us as we delve into this intricate journey with Michael Tease, Chief Retail Officer for Audibel. We explore how each professional's commitment to their patients leads to life-altering improvements in hearing loss treatments. Michael shares how his diverse background, spanning from law to the hearing aid industry, as well as his family history of hearing impairment, shaped his understanding of hearing loss and the dedicated professionals treating it. The conversation also dives into how retail strategies are revolutionizing the healthcare sector. Michael reveals how they've implemented these strategies at Audibel, from merchandising displays to a hybrid model of care that includes telehealth services. This intersection of healthcare and retail shows how it not only benefits patients but also provides a competitive advantage for hearing care providers. Topics such as the tech-savvy baby boomer generation, the impact of social media, and changing expectations surrounding hearing aids are all discussed. This episode concludes with a look at the connection between hearing aids and preserving cognitive function in the aging population. It's a conversation about how new technologies are changing perceptions and the importance of staying mentally engaged. Don't miss out - tune in and be a part of this enlightening conversation! Link to full transcript

In this episode of Starkey Sound Bites, host Dr. Dave Fabry interviews Dr. Seth Dobrin, an expert in artificial intelligence (AI) and a hearing aid user. They discuss Dr. Dobrin's journey to getting hearing aids, the stigma associated with hearing loss, and the positive impact that hearing aids have had on his life. They also delve into the topic of AI, including the potential benefits and challenges it presents. Dr. Dobrin emphasizes the importance of responsible AI and human-centric design, particularly in the context of healthcare and the workforce. He predicts that AI will create more jobs in the future. Dr. Dobrin also shares his wishes for the future of hearing aids, including seamless translation capabilities and the integration of health monitoring features. Link to full transcript

Ever wondered how hearing aid software products are developed and improved based on user feedback? Dr. Dave Fabry talks to Laura Woodworth, Principal Product Manager at Starkey, about her journey in working to create Starkey’s Pro Fit fitting software. Laura's story starts from her time in speech pathology, transitions into a clinical fellowship year at Starkey, and lands into her current role focused on creating the best fitting software in the industry. We dig deep into the fascinating process of developing Pro Fit, a software that marries feedback from customers and stakeholders. Laura emphasizes how the team at Starkey integrated 'Aha moments' into their creation process to solve common issues. Our conversation also veers towards Telehear, the innovative collaboration between the fitting software and mobile app, which offers clinicians comprehensive data for informed decisions. Laura also shares her thoughts on the growing importance of Telehealth and how My Starkey enhances the user experience with self-check and diagnostic tools. Prepare to be inspired and informed as you journey through this narrative of development, innovation, and user-centric strategy. Link to full transcript

This episode promises a deep understanding of the intricacies behind Starkey's operations, straight from the voice of our Chief Sales Officer, Jeff Geigel. We navigate the European landscape discussing Starkey's growing presence in markets like France and Germany. Listen as we share our experiences from the significant annual European Congress (EUHA), an event that allows us to connect with partners, employees, and customers to showcase how we prioritize patients in our daily operations. Here's a fascinating fact about the current hearing aid landscape - customer expectations show intriguing variations across different regions. Jeff provides a richly detailed exploration of how our Genesis AI technology has been meeting and exceeding these expectations, driving impressive user acceptance and satisfaction. We share our thoughts on the importance of delivering natural sound, spatial awareness, and soft speech intelligibility, and the unique benefits of our wireless CICs in different markets. EUHA plays a critical role in this context, serving as a platform to gather invaluable feedback from customers worldwide. Have you ever wondered about the future of hearing aid technology and the role of professional interventions in different markets? We wrap up the discussion with an engaging conversation about Starkey's future plans for development and international expansion. Jeff discusses the specifics, covering Edge Mode, Self-Check features of Genesis AI, and the strategic use of Kevlar in the snap-fit process. As we appreciate the collaborations and insights that have significantly contributed to increasing the adoption of our technology, we promise you an enlightening journey through the world of Starkey and hearing aid technology. Link to full transcript

Join us on a unique journey as we chat with Derek Johnson, the man behind the Insta-famous duck, Ben Afquack. Derek's not your typical IT professional - he's leveraged his creative flair and duck-loving passion to make serious waves on social media. If you've ever wondered how to cut through the noise and stand out in the crowded digital landscape, Derek's story is sure to inspire. The secret sauce? Authenticity, a consistent theme, and quality content. We discuss how these elements can help you build a strong following on social media, whether you're promoting a business or a pet. But it's not just about numbers - Derek stresses the importance of resonating with your audience. Learn how to avoid filler content and make every post impactful and engaging. But let's not forget about the star of the show - Ben Afquack. Learn how Derek balances internet fun with social good, using his platform to support mental health resources and grow a small business. So, whether you're a social media newbie or a seasoned pro, this episode is packed with insights that are sure to ruffle your feathers (in the best possible way). Link to full transcript

Strap in for an adrenaline-charged dialogue with up-and-coming race car driver, 16-year-old William Sawalich. He's not just about speed and precision on the track, but also an animal lover, drum enthusiast, and an advocate for hearing health and hearing protection. William shares his journey from racing quarter midgets and Legend Cars to stepping into the fast-paced ARCA Series, all while delving into the significance of hearing health in his journey. The conversation takes an exciting turn as we discuss the art of balancing communication with noise exposure with his crew, which is a daunting challenge faced by many in the sport. However, with his custom SoundGear racing ear molds, William is able to effectively communicate with his team while on the track. We explore his victories in the ARCA Series, a pit stop before he shifts gears to the NASCAR Xfinity series. Fasten your seat belts for an exhilarating ride into the world of motorsports guided by William Sawalich's unique perspective. Link to the full transcript

Ever wonder how your hearing and balance play a significant role in preventing falls, especially for older adults? Our latest podcast episode brings you an enlightening conversation with Dr. Richard Gans, a global authority on hearing and balance. A personal journey driven by his mother's struggle with intractable Meniere’s disease led him to audiology and shaped his commitment to understanding and treating vertigo. He reflects on the early days of Auditory Brainstem Response (ABR) and Electrocochleography (ECOG), while emphasizing his drive and desire to earn his PhD. As we mark Fall Prevention Awareness Week, we delve deeper into the labyrinth of the audio-vestibular system. This complex network, akin to a duplex, comprises of the cochlea, or the flat, and the vestibular system, or the townhouse. Dr. Gans shares his transition from retail to a medical model in his practice, highlighting the importance of healthcare providers to stay relevant. As we round up our conversation, we underscore the imperative of collaborative healthcare and discuss patient validation and take inspiration from the optometry model that exemplifies team-based care. Tune in for an insightful discourse on the correlation between hearing-balance and fall prevention! Link to the full transcript.

Starkey is at the forefront of innovation, continuing to push the edge of what is possible. If you have ever wondered how hearing technology is developed, Dr. Dave Fabry and Nate Johnson, Starkey’s Director of Product Management, have a detailed discussion on how key decisions are made, how critical feedback from both hearing care professionals and patients is incorporated into product development, and the complexity of hearing aid development cycles. Dave and Nate have a candid discussion on how by transforming hearing aids from single function listening enhancement devices into multi-functional and multipurpose health and communication tools with advanced sensors and artificial intelligence technologies, today’s hearing aids have sophisticated and groundbreaking technology that is having a real impact on people’s lives. Learn more about the addition of new products to the impressive Genesis AI product line, as well as new enhancements designed to offer unprecedented benefits to both patients and hearing healthcare professionals. Link to full transcript.

Justin Osmond, who is part of the famous Osmond family, has navigated the world of hearing loss since birth. In this enlightening conversation, Justin talks candidly about the emotional roller coaster associated with hearing loss, discussing the pressing need for early detection, intervention, and support. Growing up with severe to profound hearing loss posed unique challenges for Justin, from playing sports to interacting with peers while wearing hearing aids. Yet, he did more than just survive; he thrived, thanks to technological advancements boosting his confidence and easing his nerves. Justin reflects on the impact hearing loss has had on his mental health - and how he was able to overcome his anxiety and isolation associated, educating those around him and even turning the tide on bullying. The game-changer? Starkey’s Genesis AI, an innovation that has transformed his life and armed him with a new superpower. Justin and Dave also delve into the profound impact of hearing aid technology on his life and those around him, including reduced anxiety, the sheer joy of participation in daily activities, and the thrill of experiencing clarity and understanding that was previously elusive. Join us to hear Justin's hearing journey and discover the invaluable role of hearing aids in reducing anxiety, overcoming hurdles, and living a fulfilling life. It's a conversation that promises to be as informative as it is inspiring. Link to full transcript

What if your newborn was diagnosed with hearing loss? How would you navigate the intricate journey of early diagnosis, the emotional toll, and strategizing the best possible care for your child? Nicky Hemann from Starkey's HR leadership team shares her experience raising her daughter Kaylee, who presents with a severe to profound hearing loss as a result of Cytomegalovirus (CMV). From the shock of the initial diagnosis to having her daughter implanted with cochlear implants, Nicky unfolds the narrative of her family's experience. You'll glean invaluable insights as Nicky shares their routine of attending both an oral school and a deaf school, and the underlying importance of allowing Kaylee to choose her preferred mode of communication. We conclude this episode with Nicky’s advice for parents grappling with similar situations, advice for professionals on how to best communicate difficult news to patients, and her heartfelt account of how she's helping Kaylee lead a fulfilling life. Tune in to our episode to learn about the power of support and awareness. Link to Full Transcript

In this special episode, Dr. Dave Fabry and Dr. Jamie Hand untangle the intricate findings of the long-awaited ACHIEVE Study that just dropped last week. It revealed a startling 48% reduction in cognitive decline among a specific group, shedding light on the power of intervention. We were excited to discuss how this vital data can be used to empower and educate patients about comorbidities linked to untreated hearing loss. We also delve into how the ACHIEVE Study showcases the life-changing impact of hearing loss intervention in reducing feelings of loneliness. The impressive figure of 94% of patients believing their hearing aids were worthwhile after continuous use for three years speaks volumes. Finally, we discussed the importance of monitoring physical and social activity using innovative tools like Starkey's Hear Share app. Are you ready to dive into the fascinating world of hearing health? Let's get started! Link to full transcript

Running a hearing healthcare practice is complex and ever-changing. In this episode, a second-generation hearing pro talks about her journey of building a successful private practice. Madison Levine shares practical insights about growth opportunities, enhancing your service delivery model and engaging with the community to build awareness of your business. She’s also an ambassador for Starkey’s Listen Carefully initiative and talks about the benefits of getting involved. Link to full transcript

We continue to put Genesis AI hearing aids to the test. In this episode, you’ll hear directly from hearing professionals who have tried them, fit them, and are out in the field right now offering them to their patients. From sound quality and battery life to Pro Fit for hearing professionals, more than two dozen people share their reactions to our all-new hearing technology. Have you tried Genesis AI yet? We’d love to hear from you! Link to full transcript