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ACA Cast

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This is the official podcast for ACA International, the largest membership organization in the accounts receivable management industry. ACA Cast delivers the latest accounts receivable management industry news and information.

This is the official podcast for ACA International, the largest membership organization in the accounts receivable management industry. ACA Cast delivers the latest accounts receivable management industry news and information.
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Location:

United States

Description:

This is the official podcast for ACA International, the largest membership organization in the accounts receivable management industry. ACA Cast delivers the latest accounts receivable management industry news and information.

Twitter:

@acaintl

Language:

English

Contact:

9529288000


Episodes

Identity Theft: Don’t Fall Victim to the Threat

6/17/2019
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Financial losses associated with identity theft seem to expand each year despite the safeguards and ongoing educational information published by government, financial and consumer groups. In this episode of ACA Cast titled, “Identity Theft: Don’t Fall Victim to the Threat,” Jessica Hearn, CFO and compliance director with Universal Fidelity in Katy, Texas, provides thoughtful insights on securing personal information and communicating with debt collectors about potential fraud. Hearn notes...

Duration:00:07:47

Compliance Education: Knowledge is Power

6/10/2019
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From one expert to another. This episode of ACA Cast titled “Compliance Education: Knowledge is Power,” features two well-known industry veterans who engage in an informative discussion about ACA’s education offerings including professional certifications. Listen to Harry Strausser III, ACA’s director of education and membership development, discuss compliance, training and ACA’s cutting-edge delivery mechanisms with John Bedard, an attorney with the Bedard Law Group in the Atlanta area....

Duration:00:19:18

Leadership Fuel with Michael Lamm: Managing Conflicts

5/28/2019
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Management experts agree that workplace conflict is a natural, unavoidable occurrence that surfaces in every office and in every relationship. Of course, the key is to identify conflict and appropriately manage it so that everyone involved has a voice and learns something positive. In the latest episode of ACA Cast titled “Leadership Fuel with Michael Lamm: Managing Conflicts,” listeners will hear tips and strategies for working through office conflicts by creating an environment that...

Duration:00:14:49

Positive Consumer Communication with Mary Shores

5/20/2019
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Do you make sure consumers feel happier at the end of a call than they did at the beginning? That’s the goal for debt collectors working at Midstate Collection Solutions, and in this episode of ACA Cast, Collector magazine editor Anne Rosso May talks to Mary Shores, CEO and president of Midstate Collection Solutions, on how collection professionals can accomplish that. Shores shares her insights on using collection scripts, how to validate consumers’ stories, which words collectors should...

Duration:00:16:55

Advocacy in Action

5/7/2019
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In this episode of ACA Cast: Advocacy in Action, Rae Ann Bevington, ACA’s vice president of congressional and political affairs, discusses the advantages of participating in the ACA International’s Washington Insights Fly-In with former board president Jay Gonsalves, owner of Action Collection Agencies Inc., in the Boston area; and board member David Williams, president of Williams and Fudge in Rock Hill, S.C.

Duration:00:10:08

All Politics is Local

5/6/2019
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Getting involved in state advocacy efforts is as easy as picking up the phone and calling your representative. Don’t let another legislative session slip by without meeting key figures in your capitol. ACA International’s Andy Madden, vice president of state and government affairs, engages in a lively discussion with industry leader Anita Manghisi regarding selected state legislation and the value of participating in grassroots efforts to favorably impact policy. Manghisi, a prominent...

Duration:00:19:46

Leadership Fuel with Michael Lamm: Launching a Grassroots Campaign in Your Community

4/22/2019
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Despite the valuable economic contributions made each day by accounts receivable management professionals, the industry remains one of the most misunderstood, heavily regulated business sectors in the United States. As an employee or business owner associated with the industry, you can help reshape the narrative by actively engaging your community leaders with accurate information about this important business sector. In this episode of “Leadership Fuel with Michael Lamm,” listeners will...

Duration:00:12:36

ACA Int’l v. FCC: Where are We Now?

4/15/2019
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The ACA International v. FCC decision handed down by the D.C. Circuit Court was a major step forward in launching TCPA reform support from Congress while forcing the FCC to consider its previous actions. Courts have ruled differently on this issue, at times even ignoring the D.C. Circuit, confirming ACA’s position that the accounts receivable management industry is ripe for frivolous, unnecessary litigation and TCPA reform from the FCC is essential. In this riveting episode of ACA Cast,...

Duration:00:26:14

Planning for the Unplanned: The Soft Touch to Health Care Collections

4/2/2019
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Confusion and a lack of understanding associated with health insurance coverage can leave the most financially responsible patient with a surprise bill in the mailbox. That’s why accounts receivable management employees who work in this space need special training and the appropriate level of empathy to work with consumers who may be sick, recovering from surgery or unaccustomed to unpaid bills. In this episode of ACA Cast titled “Planning for the Unplanned: The Soft Touch to Healthcare...

Duration:00:15:28

Leadership Fuel with Michael Lamm—Tech Transformation

3/25/2019
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This highly-informative episode of ACA Cast features Michael Lamm, the managing partner at Corporate Advisory Solutions, who discusses “Tech Transformation” and how leaders need to be focused on the ways these transformations will impact their businesses and the industry overall. Lamm encourages listeners to anticipate shifts in communications by understanding consumers, engaging in ongoing education opportunities and networking with professionals.

Duration:00:08:57

"Law Firm Fights ‘Regulation by Enforcement’ Approach"

3/18/2019
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In this episode of ACA Cast, Scott Weltman, managing shareholder at Weltman, Weinberg & Reis, recounts his experience testifying before the House Financial Services Committee about the lawsuit filed against his firm by the Consumer Financial Protection Bureau. ACA International CEO Mark Neeb interviews Scott Weltman, and his father, Bob Weltman, senior shareholder at the firm, in this riveting episode of ACA Cast.

Duration:00:13:56

Fair Debt Collection Practices Act 101

3/5/2019
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So, what exactly are your rights when a debt collector contacts you? Jessica Hearn, CFO/Compliance Director of Universal Fidelity, LP, provides consumer tips for responding to a debt collection call, and offers a brief explanation about important guidelines specified under the Fair Debt Collection Practices Act.

Duration:00:06:52

Countdown to Spring Forum & Expo

2/27/2019
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In this episode of ACA Cast, Kim Coghill interviews industry veteran Harry Strausser III about topics slated for discussion in educational sessions at Spring Forum & Expo March 13-15 in Las Vegas. Strausser, one of the industry’s most experience educators, serves as ACA’s director of education and membership development. In this role, he has led the way in directing and organizing this important event.

Duration:00:09:41

Winning Federal Government Contracts

2/25/2019
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ARM industry veterans Mike Ginsberg, president and CEO of Kaulkin Ginsberg, and Randy Kamm, founder and principal of Collection Quotient Consulting, are featured speakers in this episode of ACA Cast, which focuses on working with the federal government to secure debt collection contracts. As part of this discussion, Ginsberg and Kamm share important intelligence related to the federal government’s “request for proposals” process and how businesses – especially small businesses—can improve...

Duration:00:11:51

How Technology-Based Games Can Enhance Employee Training

2/19/2019
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Anne Rosso May, managing editor of Collector magazine, talks with ACA International members Debra Ciskey, compliance officer for Wakefield and Associates, and Christian Lehr, chief operating officer for Healthcare Collections, about how they use “gamification” products to train their employees.

Duration:00:16:12

Experts Discuss CFPB Rulemaking

1/28/2019
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In this episode of ACA Cast, Leah Dempsey, ACA’s vice president and senior counsel of federal advocacy, leads a discussion about the CFPB’s highly-anticipated rulemaking related to the Fair Debt Collection Practices Act of 1977. Dempsey’s guests are former ACA International Board President Leslie Bender, IFCCE, the chief strategy officer and general counsel with BCA Financial Services in Miami, and Stefanie Jackman, a partner with Ballard Spahr.

Duration:00:21:46

Leadership Fuel with Michael Lamm

1/21/2019
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In the first episode, Michael Lamm, managing partner at Corporate Advisory Solutions LLC, discusses creating a positive, transparent work environment that inspires employees to achieve greatness.

Duration:00:09:50

Finding, Recruiting and Retaining a Quality Workforce.

1/9/2019
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On this episode of ACA Cast, Cortney Fleming, the chief personnel officer at Wilber and Associates, and Harry Strausser III, a well-known industry veteran who currently serves as ACA’s education and membership development director, discuss personnel-related issues including unique ways of finding top talent beyond posting an online advertisement.

Duration:00:13:24

A New Leader–A New Direction?

12/20/2018
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The Bureau of Consumer Financial Protection has a new leader with a five-year contract! Kathy Kraninger – the recently confirmed BCFP director – is expected to face many tough decisions in the next few years, including some that could impact your ability to effectively operate an accounts receivable management industry company. In episode seven of ACA Cast, industry veteran Jay Gonsalves moderates an informative discussion about the new leadership with ARM experts Lauren Valenzuela,...

Duration:00:20:47

Robocall Legislation & TCPA Reform

12/7/2018
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Episode 6 of ACA Cast features a discussion on the U.S. Senate’s TRACED Act (Telephone Robocall Abuse Criminal Enforcement and Deterrence Act), along with other topics and issues related to the 116th Congress. Podcast host Leah Dempsey, ACA International’s vice president and senior counsel of federal advocacy, interviews leading attorneys Rick Perr and JoAnn Needleman about the upcoming Congress and how potential legislation may impact the accounts receivable management industry. Perr, an...

Duration:00:16:53