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Canada

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Podcasts

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English


Episodes

EP34 11 Habits of Likeable Tour Leaders

6/25/2018
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The post EP34 11 Habits of Likeable Tour Leaders appeared first on Be a Better Guide.

Duration:00:09:26

Episode 33 – How to speak in front of a group and How to get people’s attention

5/11/2018
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Getting the attention of a group is not a trivial skill. Even when customers have paid to come on a tour and employed you as a guide to share your knowledge – getting an audience to pay attention can sometimes… The post Episode 33 – How to speak in front of a group and How to get people’s attention appeared first on Be a Better Guide.

Duration:00:07:31

Episode 33 – How to speak in front of a group and How to get people’s attention

5/8/2018
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The post Episode 33 – How to speak in front of a group and How to get people’s attention appeared first on Be a Better Guide.

Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names

1/12/2018
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Learning techniques to remember people’s names is a great skill for everyday life. But as tour leader, guide or someone who works in the service industry – learning names becomes one of your most important skills. In this video, we’re going… The post Episode 32 – How to Learn People’s Names on Tour – Techniques for Remembering Names appeared first on Be a Better Guide.

Duration:00:10:38

Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest

10/13/2016
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Are you curious as to how to use props and visual aids on your tour? Would you like to have your tour stand out from the pack? Is there some way to have people walk away from your tour eager… The post Episode 18 – How to use props and visual aids on tour! Make your tour stand out from the rest appeared first on Be a Better Guide.

Duration:00:06:56

Episode 16 – When Should I give Refunds on my Tour Refund Policy Help

10/13/2016
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If you as a guide have ever asked yourself, When should I hold my ground on my refund policy? or What should I do when a guest is demanding their money back? – then this video is for you! For… The post Episode 16 – When Should I give Refunds on my Tour Refund Policy Help appeared first on Be a Better Guide.

Duration:00:11:32

Episode 15 – How to Give Amazing Customer Service Examples and Tips

10/13/2016
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Exceptional Customer Service can come in many forms. As a tour guide or tour operator, you want to be taking care of your customers as much as possible, but how do you give amazing customer service? Well, it is an enormous… The post Episode 15 – How to Give Amazing Customer Service Examples and Tips appeared first on Be a Better Guide.

Duration:00:07:33

Episode 13 – How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour)

10/13/2016
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Everyday, tour guides and tour leaders face the challenge of how to handle cultural differences. It is our job to educate, entertain and inspire travels and allow them to appreciate different parts of the world. In many ways, we are… The post Episode 13 – How to Handle Cultural Differences as a Tour Guide (i.e. Tips for Intercultural Exchanges on Tour) appeared first on Be a Better Guide.

Duration:00:08:52

Episode 12 – How to use Periscope for Your Business & Using Pericope to Promote your Tour

10/13/2016
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You may have heard about live streaming apps already, but have you ever wondered how to use Periscope for your business? Can it really be used to promote your tour and drive more sales?? In this video, I answer that… The post Episode 12 – How to use Periscope for Your Business & Using Pericope to Promote your Tour appeared first on Be a Better Guide.

Duration:00:15:49

Episode 11 – How to Get Your Voice Ready for Tour – Vocal Warm up Exercises

10/13/2016
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Tour Leaders and public speakers of all kinds know that their voice is the most important tool in their toolbox. That’s why this week we are focusing on how to get your voice ready for tour and sharing a number of our favourite vocal warm-up exercises. As a treat for you, we are featuring a special guest: Rocco, an experienced guide from the Netherlands. Not only is Rocco a great guide but he has also been a performer, actor, and dancer ever since he was eight years old. Rocco sent in...

Duration:00:09:41

Episode 10 – How to Keep your Tour Running on Time Insider Guide Tips

8/14/2016
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This week, guides of the world ask: How to Keep your Tour Running on Time ? Well, my friends, you are not alone. This is one of the most common questions I am asked here at Be a Better Guide and a challenge we must all continually face. Luckily, over the years I’ve learned how to adjust my wording and behaviour, so that guests know exactly what happens on my tours: We leave on time – ALWAYS. By handling this right early on in your tour, you will set a great precedent, plus you will...

Duration:00:05:59

Episode 9 – Profile Photo Tips for Tour Guides – The Perfect Profile Shot for Tourism

8/14/2016
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There is a pretty good chance that your tour guide profile photo isn’t very good… It’s nothing personal, it’s just that almost all tour guides have bad profile photos. As I look back, almost 100% of my own profile photos were terrible too! In a moment, I’m going to share some profile photo tips. The problem is that most profile pictures are treated as something of an afterthought. Often times we only spend 30-40 seconds looking around our computer and choosing from the photos we happen...

Duration:00:06:31

Episode 7 – Tour Guide Jobs – How to get a job as a tour guide Tips for getting a job as a travel guide

8/10/2016
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Tour Guide Jobs Let’s start with some good news. The overall number of tour guide jobs is growing globally, and the UNWTO (United Nations World Tourism Organization) reports that global tourism continues to be one of the fastest growing sectors of the global economy! When asking how to get a job as a tour guide, I believe there are at least 7 questions you will need to ask yourself first. This video will go through those questions one by one! I also share some insights into looking for a...

Duration:00:10:46

Episode 4 – How to be a funny tour guide and How to give a funny tour Tour Guide Training

8/9/2016
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Today’s Tour Guide Training? How to be a funny tour guide and how to give a funny tour. Being funny is one of those traits that many incredible tour guides seem to share. You don’t have to be funny to be a great guide, but a well placed joke or a good hearted jab can really make your tour a lot more fun. People love laughing, being surprised and hearing about absurd people and places. A great tour is ultimately a form of entertainment and it is worth it to figure out how you can...

Duration:00:06:35

Episode 3 – How to Be a Better People Person – Tips for Tour Guides

8/9/2016
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The question of how to be a better people person is one that every tour guide should ask themselves regularly. So how to be a better people person? I would make the case that great social skills are one of the top characteristics that set incredible guides apart from ok guides. Even if you have an encyclopedic knowledge and are a powerful public speaker, you will still struggle as a tour leader if you cannot confidently interact with your guests. To help you with this quest, I’ve created...

Duration:00:05:24

Episode 1 – What To Do with your Hands while Speaking Effective Hand Gestures for Tour Guides

8/8/2016
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If you ever look at video footage of some of the world’s most successful speakers, you’ll notice that they all have one thing in common: They use LOTS of hand gestures. An fantastic study done by the Science of People reviewed thousands of hours of the most and least popular TED talks. The least popular speakers on TED used an average of 272 hand gestures over their 18 minute talk, while the most popular TED speakers used an average of 465 hand gestures—that’s almost double! Other...

Duration:00:09:21