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Q&A with Etsy CEO Josh Silverman and General Manager of Seller Services Kruti Patel Goyal

Etsy leaders Josh Silverman and Kruti Patel Goyal answer your top questions about the recent changes to selling on Etsy and share more insight into our plans for the future. Learn more about the updates discussed in this episode in our announcement. To request a call for help with pricing, go to our contact page. Select Selling on Etsy > Payments and Billing > Understanding my Bill and Fees, and request a phone call. Member Support calls will be available only in English.


Bonus: A behind-the-scenes look at how we’re bringing buyers to Etsy

Hear the inside scoop on the ways our team is working to bring more buyers to Etsy, including the results of our onsite sales events and the strategy behind our paid marketing efforts. Plus get tips on how to use insights from our sales events in your shop. For tips on optimizing your keywords, listen to our “Brainstorming keywords for your Etsy shop” episode or read Brainstorming Keywords for Tags and Titles. Read about how to Craft a Killer About Section and fill out your shop policies...


Etsy’s buyer insights expert on what makes buyers tick

Our buyer research manager shares insights into how people find Etsy shops, what motivates them to buy, and what keeps them coming back. For more photo tips, check out our Ultimate Guide to Product Photography. Learn more about how to use the social media tool to promote your shop. Help build buyer trust by filling out your listing pages, whether you sell physical or digital items, and by setting up your shop policies.


Bonus: Your questions about targeted offers, answered

Etsy product manager Cambria Kline answers your questions about our new marketing tool for sellers in this special bonus episode. With this tool, you can send targeted offers directly to prospective buyers who’ve expressed interest in your products. If you want to try targeted offers for your shop, go to your Shop Manager > Marketing > Sales and Coupons.


Two Etsy experts on advocating for small business and the planet

Etsy’s advocacy and sustainability experts talk about our public policy efforts and the fight against net neutrality, and share buyer insights on how sustainability factors into purchase decisions. Take action for net neutrality now by signing this open letter to Congress. Read more about the amicus brief Ilyssa discussed in this blog post. Watch what happened when 20 Etsy sellers ventured to Washington, D.C. for the first-ever Microbusiness Caucus. Learn more about Etsy Solar and find...


How to launch a paid ad campaign to get the most bang for your buck

Etsy’s paid ads expert Maxwell Tang covers everything you need to know about launching a successful paid ads campaign, from bids and budgets, to running tests that will help you strategize. Read more about paid ads in our Marketing Ultimate Guide and check out the paid ads case study mentioned at the top of the episode. And for help with categorization, titles, and tags, take a look at this help article. If you have a moment, please take our listener survey and don't forget to rate and...


Bringing in buyers for Mother's Day and other special occasions

Alexis Clare sells natural bath bombs in her shop, Whipped Up Wonderful ( We chat with her about prepping for special occasions like Mother’s Day. Alexis shares tips on drawing in gift buyers, creating a charming gifting experience, and running promotions your customers love. Find out what Mother’s Day trends are on the rise in our 2018 Mother’s Day trend guide: Learn more about how you can participate in the World of Etsy sales event:...


How two immigrant shop owners are creating jobs for refugee women

In honor of International Women's Day, we chat with Kei Tsuzuki and Molly Luethi of Kei & Molly Textiles ( about how they launched a screenprinting business to provide jobs for immigrant and refugee women from all over the world. Is there a woman in your life who's inspired you as a business owner or maker? Send us an audio clip of your answer for a chance to be featured on an upcoming episode of the podcast. Learn how to submit your recording here:


Developing innovative new product ideas with Norwegian Wood

Angie Johnson of home decor shop Norwegian Wood ( discusses her approach to product development, including brainstorming innovative product ideas, determining if a new idea is right for your business, and keeping your shop fresh over time. Check out Angie’s Seller Handbook articles, How I Developed My Best-Selling Product: and 6 Tips for Generating Fresh Product Ideas:


Etsy’s Instagram expert on building your brand on Instagram

Our social media specialist and Instagram extraordinaire Brigette Muller shares pro tips on creating an engaging Instagram presence, including everything from hashtagging to reach your target audience to mastering the art of Instagram Stories. Thinking about using our new social media tool to help promote your shop? Here's how: For tips on taking great photos to use on Instagram, read our Ultimate Guide to Product Photography:


Win loyal customers through excellent customer service with BetsyFarmerDesigns

Jewelry maker Betsy of Betsy Farmer Designs ( chats about marketing your shop for Valentine's Day and winning repeat buyers with delightful customer service. Thinking about offering gift wrap in your shop? Check out this article for more info:


Tapping into 2018 trends with Etsy's resident trend expert

Etsy's trend expert and one of NBC's 'Making It' judges, Dayna Isom Johnson shares insider knowledge on what market trends to expect this year and how she selects products to feature on major TV networks. Check out Dayna's trend guides here: Like the 'Making It' Facebook page for the latest developments about the show: Follow Dayna on Instagram to stay on top of forthcoming trends, her TV appearances, and updates about 'Making It':...


Marketing and sales strategies with Milk and Honey Luxuries

Sarah and Ryan Parker of Milk and Honey Luxuries ( chat about running profitable sales promotions, tips for paid advertising, and pricing for wholesale like a pro. *** If you haven’t already, please take our survey at We'll be back in January with new episodes to help you make 2018 your best year yet. See you then!


Boost your in-person sales with jtopolski

Jewelry seller Jenny Topolski of Etsy shop jtopolski ( joins us in the studio to share expert knowledge on selling at craft fairs and holiday markets, and how one change to her product photography resulted in a major turning point for her business. —Learn how to build a photography light box like Jenny mentions in the episode by following this DIY: —And if you haven't already, don't forget to take our survey at Thank you!


Merchandising your shop to attract holiday shoppers

This week we talk with our merchandising expert about ways to curate your shop for the holidays, how to forecast trends, and what you can do to take part in Etsy's holiday campaigns. —Check out the persona-based gift guides mentioned in this episode here: —You can find more info on the gift guides and our weekly hashtag campaign in the 2017 Holiday Merchandising Guide: —For more info on the sales event happening November 20-December 1, take a look at our...


Brainstorming keywords for your Etsy shop

This week we talk with Etsy expert Amy Fierro about brainstorming effective keywords for your shop, using Shop Stats to reach your target customer, and optimizing your SEO for the holiday season. Get started by filling out our tagging worksheet: and use this worksheet to help define your target customer: And if you have a moment, we’d really appreciate it if you could fill out our survey by visiting Thanks for listening!


Managing custom orders with peg doll makers Goose Grease

This week, we chat with Anna and Juan Donado of Goose Grease ( about managing custom orders, selling craft supplies, and running a purpose-driven business. Don't forget to take our survey at Thanks!


Holiday shipping tips with an Etsy expert

This week we chat with Etsy expert Taylor Combs about best practices for shipping during the holiday rush. You can read more about the new free shipping sales tool here: and the new gift wrap services here:


Baby Jives Co shares advice on pitching your products to the press

This week we talk with Jahje Ives of Baby Jives Co ( in Philadelphia about promoting your shop, including connecting with followers on social media and getting press.


Branding your shop with bag designer Bookhou

Arounna Khounnoraj of the Etsy shop Bookhou chats with us about cohesive branding, shipping from Canada, and dealing with copycats. Find Arounna's handbags in her shop by visiting