Preparing for the Unexpected

Join me Thursday, April 17/25, as I talk with respected resilience and risk management expert, keynote speaker, and executive, Daniela Parker. We discuss Vendor Risk Management and Third-Party Risk Management. During our talk we touch on: 1. Defining Vendor Risk Management and Third-Party Risk Management. 2. Evaluating vendors and partners. 3. Where and how, to get started. 4. Executives and their preferred vendors. 5. Capturing risks and mitigation activities. 6. Stakeholders (Project Management). 7. Complacency and lack of understanding. 8. Assessment proof and documentation. 9. Finding the gaps and testing together. 10. The dreaded ‘tick-box’ exercise’. 11. Replacing a vendor (it’s more than you think). 12. Due diligence. 13. Scheduling ongoing reviews…and more! For the 3rd segment, we talk about her keynote presentation at the October 2024 Continuity & Resilience Today (CRT) conference – ‘Staying the Course: Resilience in Times of Internal Uncertainty’. We discuss: 1. Talking strategy. 2. Prioritizing and communicating risk. 3. Resilience as a revenue generator (if that doesn’t get attention from leadership, nothing will). 4. Strong sponsors. 5. Leveraging the headlines. 6. Tips…and more! Daniela shares some wonderful insights as a resilience and risk management professional, former Chief Risk Officer and Operating Officer, and provides realistic tips that can help resilience professionals with 3rd party risk management and ‘staying the course’. Don’t miss what Daniela has to share. Enjoy! Daniela Parker Currently serving as the Chief Risk Officer for Resource One Credit Union in Dallas, TX, she manages various areas such as Enterprise Risk Management, Information Security, Collections, Internal Audit, Compliance, Business Continuity Planning, Fraud and Financial Investigations, and Vendor Management.After beginning her career with US Bank, Daniela joined credit unions as a Branch Manager for TwinStar Credit Union in Olympia, WA. She held multiple positions over an 18 years there, from Division Manager and AVP Branch Operations to Chief Risk Officer. She joined Resource One Credit Union in August of 2022, relocating to Texas.Daniela is a Certified Business Continuity Professional DRI and holds CUNAs Credit Union Enterprise Risk Management Expert Certification. Additionally, she earned a Master of Science Degree in Business Continuity, Risk, and Security from Boston University. Daniela has delivered presentations at prestigious events such as MITs Advanced Business Resiliency Program and is a class facilitator in Boston Universitys Graduate Risk Management Program.

Join me Thursday, April 10/25, as I talk with respected resilience, risk management, author, speaker, and ESG expert, Harsha Sastry. We discuss the topic of ESG and Resilience. During our talk we touch on: 1. Defining ESG (Environment, Society, Governance). 2. Defining resilience (it’s more than you think). 3. Discussing the “E” (environment) in ESG. 4. The financial environment. 5. Discussing the “S” (society) in ESG. 6. Employee training and development (Org leadership are missing out on this opportunity). 7. Access to communications (knowing and awareness). 8. Supply chains (reverse and forward engineering). 9. The “G” (Governance) in ESG. 10. Ownership. 11. Business ethics and values. 12. Cybersecurity (awareness). 13. BIAs and ESG factors…and more! Harsha shares some wonderful insights on ESG and resilience you don’t want to miss. Enjoy! Harsha Sastry is a certified professional with over 24+ years of experience in Industry across multiple strategic roles in IT, Disaster Recovery, Continuity & Resilience across Engineering, FMCG Manufacturing, ITES & Publishing, Financial Services and IT & IT Services industries. Harsha has worked for large groups in India and Global Brands. Harsha has spoken and contributed in numerous summits, global forums and is well connected professional in Industry. Harsha publishes a weekly newsletter “Moments of Continuity” in LinkedIN as a contribution to industry and the continuity professional’s community.

Join me once again as I speak with trainer, scholar, resilience professional, researcher, and author, Daman Dev Sood. In this episode we talk about his latest book "My Experiments with Third Party Risk Management" - a topic top of mind for many businesses. During this episode we touch on: 1. Defining 3rd Party Risk Management 2. What is a vendor? 3. Parameters of Risk (related to 3rd parties), 4. Regulation, guidelines, and mandates, 5. TPRM in Operational Resilience and Business Continuity Management, 6. Performing a 'Materiality Assessment' (and it's 5 step approach), 7, Weighing vendors, 8. Performing a 'Substitutability Assessment', 9. RFI and RFPs, 10. Maintaining the evaluation of vendors (and its timing), 11. Chief Data Manager...and more. Daman once again shares some valuable insights on a topic that it top of mind for many business leaders and their organizations. Don't miss what Daman has to share - it will help you. Enjoy! Daman Dev Sood Over 36 years in the industry, over 16 years in Resilience (Organisational Resilience, BCM, Risk Management, Crisis Management), international traveler/ worker, practitioner-trainer-consultant-auditor, author-speaker, served various companies in various sectors, multiple successful/ certified implementations, over 9500 hours of training/ teaching, multiple national and global awards winner - this is what I bring to table for my customers.

Join me Thursday, March 6, 2025 on the VoiceAmerica business channel, as I talk with crisis communications expert, speaker, and co-author of 'Leaders Under Fire: The CEO's Survival Guide to Navigating Corporate Crisis' Jeff Chatterton. During our talk on Crisis Communications we touch on such subjects as: 1. Telling stories, 2. Controlling the narrative, 3. Follow the steps, 4. Green light / red light communications, 5, The recipe for crisis communications, 6. Emotions and empathy, 7. "7 to 11 words" (you have to listen to know what that means), 8. Social media, 9, Boring is good, 10. Dealing with legal advice, 11. Good and bad examples of crisis communications, 12. Ego...and more. Jeff sheds some great insights on how to communicate during a crisis - the good, the bad, and the downright ugly things all all CEOs (and other leaders) need to know. Don't miss what Jeff has to share. Enjoy! I’m an expert in high-stakes and crisis communications. I calm upset stakeholders, build trust and help my clients return to profitability. This means I work with good companies that need help telling the truth, in order to end negative headlines and erase bad publicity. My clients tend to come from four industries: 1 - Aviation - whether it’s a hot air balloons, a charter airline in Africa, or sightseeing operation over Las Vegas 2 - Major Venues - I’ve delivered crisis training to 30+ arenas & stadiums, hosting 17 major pro sports franchises. 3 - Tourism Attractions - Amusement Parks, Family Entertainment Centers & Waterparks. 4 - Travel & Hospitality - Whether it’s Quito, Ecuador after an earthquake, Bali after a volcano or South Africa after the Ebola crisis, I work with different tourism regions to bounce back quickly and even stronger. My clients are either in the middle of the worst day of their career, or if they’re smart - PREPARING for the worst day. I aim to deliver outcomes within hours of engagement via real-world tested strategy deployment. While every client is unique, I tend to deploy a combination of these services: a) 1x1 Consulting b) Post-crisis Recovery Planning c) High stakes, crisis & media training d) CrisisTether Insurance.

Join me for Part 2 of my talk with multi-award winning and globally recognized Business Continuity and Crisis Management expert, Regina Phelps. Today Regina brings out her crytal ball to talk about what 2025 holds for BCM, Crisis, and Resilience professionals...all of us really. During our talk we touch on: 1. The next pandemic? (H5N1), 2. Common infections diseases surges, 3. Health & Human Services Impact Responses, 4. The homeowner insurance crisis, 5. Failing infrastructure, 6. Government instability...and more! I even share my thoughts from a Canadian perspective and how we're feeling up in the 'Great White North'. Don't miss what Regina has to share, as these are risks beyond the usual. Enjoy!

Join me for Part 1 of my talk with multi-award winning and globally recognized Business Continuity and Crisis Management expert, Regina Phelps. Today Regina brings out her crytal ball to talk about what 2025 holds for BCM, Crisis, and Resilience professionals...all of us really. During our talk we touch on: 1. The current risk landscape (The Top 7 risks from the Global Economic Forum) 2. State-based conflicts, 3. Extreme weather events, 4. Goeconomics, 5. Misinformatino and disinformation, 6. Societal polarization, 7. Critical changes to "Earth systems"...and more! I even share my thoughts from a Canadian perspective and how we're feeling up in the 'Great White North'. Don't miss what Regina has to share, as these are risks beyond the usual. Enjoy!

Join me as I talk with award-winning and globally recognized business continuity and resilience expert, Margaret Millett. We talk about 3 key areas that are creating waves in the resilience industry, and Margaret doesn't hold back on her thoughts. We touch on: 1. Political instability and geopolitical risks, 2. Talk shortages and skills gap in the resilience profession, 3. Mental health in the resilience profession. Margaret once again shares some great insights into three very current and relevant topics. Don't miss what Margaret has to share. Enjoy! Margaret Millett (MSBC, FBCI (Hon), MBCP) has been actively involved in the business continuity management profession for many years and worked for Fortune 300 companies in Boston, Massachusetts, Dublin, Ireland, San Jose, CA, and Raleigh, NC. She has held board levels positions with business continuity organizations, written publications and spoken at business continuity management conferences in North America, Europe, Asia and the Middle East. Since 2015 she has served as the Board Chair for the Alzheimer’s Association of Eastern North Carolina. Margaret currently works for Uber Technologies, Inc.

Join me Thursday, February 13, 2025 on the VoiceAmerica Business Channel, as I talk with top-ranked communications professional, author, and an award-winning journalist, Sean Mallen, as we talk about Crisis Communications. During our discussion we touch on: 1. Crisis Management vs Crisis Communications, 2. Reputation, 3. Empathy, 4. Transparency, 5. Responsibility, 6. Social Media impacts, 7. A 'rapid response', 8. Saying sorry (meaning it and when to say it), 9. Testing & Practice, 10. Media training, 11. Bridging and pivoting, 12. Preparing for anything (the unexpected)...and much more! Sean shares some wonderful insights on what to do - and not do - during a crisis, along with some great real-life examples. If you're a leader or in a position where you'll be in charge of communications during an event that impacts your business, you don't want to miss what Sean has to share. Enjoy! Sean Mallen is a top rank communications professional—a media trainer and consultant to C-Suite executives and leaders of major industry organizations, an award-winning journalist with international experience and now a published author of a critically-acclaimed memoir. He offers sophisticated, insightful, impactful communications counsel to corporate leaders and senior government ministers, as well as heads of international charities, presidents of major industry associations and leaders in the arts community. He brings a lifetime of frontline news media experience to communications strategies, media and presentation training, speech writing and crisis communications. For more than 30 years as an award-winning journalist he covered major events from coast to coast to coast in Canada and around the world--from Queen’s Park to Parliament Hill, The White House to 10 Downing Street. He interviewed Prime Ministers and CEOs, Nobel Laureates and convicted murderers, and has been on the front lines of crisis—plane crashes, natural disasters and political scandals.

Join me, as I talk with author, international speaker, and 9/22 survivor, Michael Hingson. It's an inspirational discussion about such topics as: 1. Surviving 9/11, 2. Staying calm and controlling fear, 3. Misperceptions about disabilities, 4. Operating with prejudice, 5. Guide dogs and Michael's new book "Live Like a Guide Dog", 6. Trust, 7. People and adversity, 8. Resilience, 9. The human-animal bond, 10. You own best teacher...and more! It's an inspiring talk and Michael shares some great insights that can benefit us all, in our personal and professional lives. Enjoy! Michael Hingson WHAT I DO: I write books. I do podcast interviews with really interesting people on my "Unstoppable Mindset Podcast. I love doing keynote speeches and talks all over the world about my experience as a blind survivor of 9-11. I use my experiences to assist companies, organizations, and individuals in creating a more inclusive world. Also, I travel internationally speaking to and inspiring audiences with talks on Trust, Teamwork, Diversity and Change. As the Chief Vision Officer for AccessiBe, I also help people understand why it's important to have an online presence that is inclusive and ADA compliant. It's the right thing to do. I provide training on adaptive technology for the blind. HOW I DO IT. Your company or organization needs different lenses to see how you can be inclusive and practice diversity. My experience and how I show up in the world gives me a unique perspective in how you can effectively assist your people in growing in this area. I will gladly consult with your organization to help shape a healthy culture of inclusion and diversity. Our team at AccessiBe will also help you understand not only the risk you run in today's litigious culture by not having an ADA compliant website or online presence, but as one of the leaders in ADA compliance technology, we'll show you how to do it, and why it's simply the right thing to do.

Join me as I talk with speaker, author, and confidence builder, Anne Bonney as we talk about Burnout, and how it impacts us in our personal and professional lives. During our talk we touch on such subjects as: 1. Defining burnout, 2. The 5 factors of burnout, 3. Predictability, 4. Control, 5. Seeing progress, 6. Having an outlet, 7. Social support, 8. Self-efficacy, 9. Identifying stressors, 10. Emotional energy, 11. Boosting emotional energy, 12. Drawing boundaries, 13. Ignoring burnout and the ramifications…and more!! Anne’s energy and enthusiasm is infectious, as she shares some wondering insights about burnout and how we can prevent it or deal with it if we are experiencing it. Don’t miss what Anne has to share – you’ll be better for it. Enjoy! Change is here to stay. The only constant in business is that there will be more change, and if you’re not dealing with it right now, stay tuned...it’s comin’! As an authority on managing change with confidence and resilience, Speaker and Author Anne Bonney CSP (Certified Speaking Professional. masterfully imparts her knowledge through empowering keynotes and interactive live and virtual workshops to ignite and inspire your organization to be more emotionally intelligent and adaptive through transitions. She will fire-up your team’s influence so they can productively lead and communicate courageously which directly correlates to their ability to manage change, immediately impacting your organization’s profitability. Who doesn’t want that?? This sassy little redhead shares business lessons from her crazy life experiences, which arms her with relatable and hilariously memorable stories from growing up overseas, running international marathons, animal training, morale building tours to the military in Iraq, volunteering at an elephant sanctuary and singing opera at a performing arts school and yes- there’s more. Anne has worked with many companies including Under Armour, The New England Aquarium, Lockheed Martin, NASA, SHRM, Sysco, FBLA, the FDA and Social Security Administration, Ecolab, Shell Oil and Wells Fargo as well as many professional, entrepreneurial, and women’s conferences. Big Event? No problem- Anne has spoken to up to 2000 attendees. Small Event? Easy-Peasy!

Join me as I talk with longtime experienced Innovative Resilience & Business Continuity Leader, David Young, as we talk about Presenting Risks for Competitive Advantage, Metrics Driven Risk Assessments, and using Artificial Intelligence to help foster resilience. During our extensive chat we touch on: 1. The Kinds of risks for competitive advantage, 2. Presenting risks to executives and clients, 3. Moving beyond the usual risks, 4. A multi-disciplinary approach, 5. Risk considerations and meaningful metrics, 6. The ‘crawl walk run’, approach, 7. The Risk Council (I love this idea!), 8. Thresholds and categories, 9. How AI helps an organization, 10. Evaluating 3rd parties, 11. The ‘scoring approach’ and interpreting results, 12. The risks and benefits, 13. Prompt writing…and more! David shares some great insights from his vast experience you don't want to miss. Enjoy! David Young Innovative Resilience & Business Continuity Leader with over 24 years of experience leading large corporate emergency preparedness, response, and recovery operations. Expert in business resilience continuity planning, crisis management, and risk assessment. Proven ability to leverage advanced technologies and train cross-functional teams across geographically dispersed business units. Adept at developing and implementing comprehensive continuity plans that ensure organizational stability and compliance with regulatory standards. If you want someone who can create a internationally recognized world-class industry-leading Business Continuity and Disaster Recovery Program, you've found me.

Join me as I talk with speaker, author, and confidence builder, Anne Bonney as we talk about Confident Resilience, and how we can build ourselves up to help us in our personal and professional lives. During our talk we touch on such subjects as: 1. Defining Resilience as Mental Toughness (or Confident Resilience), 2. Physiology, 3. Emption energy and awareness, 4. Our ‘outlets’, 5. Confidence & hindrances, 6. Characteristics of confident resilience, 7. Fear, 8. Social pressures, 9. Burnout, 10. Stressors, 11. Tips to help us move forward…and so much more! Anne’s energy and enthusiasm is infectious, as she shares some wondering insights in how we can elevate ourselves – both personally and professionally and building our level of confident resilience. Don’t miss what Anne has to share – you’ll be better for it. Enjoy! Change is here to stay. The only constant in business is that there will be more change, and if you’re not dealing with it right now, stay tuned...it’s comin’! As an authority on managing change with confidence and resilience, Speaker and Author Anne Bonney CSP (Certified Speaking Professional. masterfully imparts her knowledge through empowering keynotes and interactive live and virtual workshops to ignite and inspire your organization to be more emotionally intelligent and adaptive through transitions. She will fire-up your team’s influence so they can productively lead and communicate courageously which directly correlates to their ability to manage change, immediately impacting your organization’s profitability. Who doesn’t want that?? This sassy little redhead shares business lessons from her crazy life experiences, which arms her with relatable and hilariously memorable stories from growing up overseas, running international marathons, animal training, morale building tours to the military in Iraq, volunteering at an elephant sanctuary and singing opera at a performing arts school and yes- there’s more. Anne has worked with many companies including Under Armour, The New England Aquarium, Lockheed Martin, NASA, SHRM, Sysco, FBLA, the FDA and Social Security Administration, Ecolab, Shell Oil and Wells Fargo as well as many professional, entrepreneurial, and women’s conferences. Big Event? No problem- Anne has spoken to up to 2000 attendees. Small Event? Easy-Peasy!

Join me as I talk with recognized Business Continuity & Resilience industry thought leader, Shane Mathew. We talk about the nuances of decision-making during a crisis, but also how we prepare our Crisis Team members and decision-makers before a crisis occurs. 1. The importance of good decision-making, 2. How the Chernobyl disaster triggered the conversation of decision-making, 3. Fear and decisions, 4. The 'Netflix Dilemma' (you gotta hear this), 5. Phases of Decision Making, 6. Social Media impacts to decision-making, 7. Knowing stakeholders, 8. Know your values, 9. How stress impacts decisions, 10. How to make better decisions, 11. The 'Point Guard', 12. Frameworks, 13. Decision-making tools, 14. Practice!...and much more. Shane takes a step back from not just talking about decision-making during a crisis, but how we can prepare ourselves to make decisions before a crisis ever occurs. That's something that doesn't get talked about enough. Share shares some great insights you don't want to miss. Enjoy! Shane Mathew: I coach teams charged with helping businesses to prepare to continue on in crisis or business disruption by developing a best-practices-aligned resilience program. In my extensive career, I've started and matured multiple programs that were able to successfully reduce the impacts of crises. My goal is to lower the cost and complexity of programs through developing a strategic plan and stakeholder engagement that ultimately supports business objectives. I'm also very media friendly, and try to find ways to weave marketing and brand value best practices into my efforts. Ask me how and I will be glad to help! Specialties: Sales, Marketing, Project Management, Business Continuity, Disaster Recovery, Emergency Management, Crisis Management, Crisis Communications, Environmental Health & Safety, Mass Notification Systems, Program Management, Leadership, Data Breach Response Planning, Vendor Risk Management

Join me as I talk with the founder and principal of Raymond-Cox Consulting, Fiona Raymond-Cox, as we talk about Cyber table top exercises. We touch on: 1. The evolution of tabletop exercises and how things have changed over the years (and why!), 2. Tabletop exercising with the Crisis Management Team (CMT) and why it's important, 3. Functional exercises and how they take tabletops to the next level...and more! Don't miss the insights Fiona has to share, as it will certainly help your Operational Resilience / Business Continuity programs. Enjoy!

Join me as I talk with Trauma Informed Conflict Management Consultant, Treena Reilkoff. We have a very insightful discussion on three key areas that are impacting people and workplaces: 1. School violence, 2. Work related suicide (and an actual case from Australia where a business was found at fault for contributing to a suicide), 3. Psychological Health & Safety Environments (which ties everything together). Treena share some really good advice and guidance for people - both at the general employee level and at the management/leadership level - on what to look for an how to prevent incidents from occurring. It's an episode you don't want to miss if you want safer workplaces for all. Enjoy!

Join me as I talk with Business Continuity specialist Gayle Anders and Technical Continuity specialist TJ Mead - both of Netflix. As 'departments-of-one' they've been able to transform their organization's thinking on Business Continuity and Technical Continuity and share many lessons on how they did it, and how they're keeping things moving forward. During our chat we touch on: 1. Terminology (a small change makes a big difference), 2. Challenges, 3. Cultural components, 4. Plan Ownership 5. Changing perspectives and making it personal, 6. Building relationships, 7. Successful programs (this might not be what you're used to), 8. Becoming a 'knowledge hub', 9. Sharing mistakes and lessons learned, 10. Understanding and keeping leadership support, 11. Staying current...and more! Gayle and TJ share some great insights on how they've been able to raise the bar with their programs and provide some valuable advice for industry professionals wanting to raise the bar in their own organizations. Don't miss what Gayle and TJ have to share. Enjoy!

Join me as I talk with respected globally recognized operational risk, business continuity, and risk expert, and chair of the BCI's Women in Resilience Interest Group, Ratna Pawan. During our discussion we touch on two topics: Operational Resilience and Women in Resilience. 1. Operational Resilience (OpR) a. Defining operational resilience, b. OpR is BCM done well (neither of us like this comment), c. Risk awareness, d. OpR ownership, e. Understanding the inter-relationships, f. BCM as an OpR professional, g. Why other areas need to pay attention to OpR...and more! 2. Women in Resilience (WiR) a. What WiR? b. WiR initiatives, c. The challenges being faced, d. Allies and equality, e. Contacting and being part of the WiR interest group...and more! Ratna share some great insights into Operational Resilience and talks candidly about the BCI's Women in Resilience group - the successes and the challenges. Don't miss what Ratna has to share. Enjoy!

Join me, Thursday, October 31/24 on the VoiceAmerica Business Channel, as I discuss Cyber Response Issues with Regina Phelps. During our back-and-forth chat we touch on subjects such as: 1. Assumptions, 2. Bringing everyone together (and we do mean everyone!), 3. Identifying the top issues in Cyber, 4. Checklists, 5. Uncomfortable conversations, 6. Determining a leaders, 7. Leadership, Decisiveness, and respected (you must listen to know what these refer to), 8. Consistency, 9. Workshops (aka testing/exercising), 10. Insurance (it’s more than you think), 11. 3rd Party Vendors…and much more! Regina shares a wealth of knowledge once again and you don’t want to miss out on the insights, as you never know when your organization will be faced with a cyber event. Enjoy!

It's part 2 of my talk with resilience specialist, Jason Hoss, as we continue out discussion on personal resilience and how it helps establish strong organizational and operational resilience within our businesses. We use our own stories of resilience to help understand how the personal side of resilience will help build and influence Organizational and Operational Resilience. You don't want to miss these stories - both personal and professional. Perhaps they'll help you on your organization's path of resilience. Enjoy!

To help establish strong organizational and operational information within our businesses, one first must start with personal resilience; the foundation upon which you can build and influence Organizational and Operational Resilience. I speak with resilience specialist and friend, Jason Hoss, as we share our own stories - the good, the bad, and the ugly - about our own journeys of resilience. You don't want to miss these stories - both personal and professional. Perhaps they'll help you on your organization's path of resilience. Enjoy!