Serve Conscious

Learn what mindset really is and how it can (and must) be applied beyond just learning and performance. It was actually inspired by Stanford psychologist Dr. Alia Crum's study of hotel workers that revealed how an instantaneous perspective shift can occur from a simple suggestion. You'll be amazed at the profound impact that the team's new mindset had on the physiological level - and hopefully become inspired to try planting similar seeds with your service team. We discuss... Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

It seems like there's a lot that can go wrong when implementing something like mindfulness, coaching, or any mental wellness modality into your workplace culture. You might be thinking, "What if everyone thinks it's weird ?" or "What if they don't like the facilitator?" or "What if they're tired of trainings and just don't wanna show up?" This episode answers all of these questions, and more, discussing creative (and sometimes surprising) solutions to these common uncertainties. We explore things like... Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Do you do a one-off workshop or offer continuous support? Do you offer mindfulness, coaching or some other brain-tweaking modality? Do you bring in a third party or give your team the training to build an in-house program? If you're looking to begin a mental wellness program in your organization, these are good questions to be asking. Each organization has a unique culture with its own wellness needs so knowing determining the right fit for you is the name of the game. Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

We live in a time where it never feels like there's enough mental energy to go around. A big part of my mission is certainly to help people build more of this energy so that can be happier, healthier and more successful. But on the other side of this equation is the importance of acknowledging the limited inner resources of others. You can make an extraordinary difference in your relationship with a team member or customer by acknowledging the effort put into simple every day tasks. This episode gets into the powerful strategies you can use to build a service culture, retain your best players and ultimately provide a smoother experience for your customers. All from simply accounting for the fact that we humans have limited time on this earth and how we spend it actually matters. Highlights: Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Maybe you say "yes" to too much, or pick up the slack of negligent co-workers, or get pushed around by customers or managers. Feelings of resentment are probably one of the most common experiences in the workplace that nobody wants to deal with. Why? Maybe we don't like our resentful selves. We'd rather not feel so petty, grumpy and victimized as it concerns our daily commitments. But what happens when we don't like a feeling? You guessed it: we avoid it! It doesn't get the attention and healing it needs and it continues to fester. So I wanted to dedicate this episode to the specific tendencies we have to perform tasks resentfully and work on them using our mindful self-coaching skills. You might learn... Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

I think this is the perfect holiday practice and also has a profound impact on the people-management skills you need for true service (AKA: the part that really counts). I challenge you to practice it using the person in your life that you find most different from you, most difficult to understand, or just straight-up most annoying. This is a practice that uses visualization and intention-setting to prepare your mind for whatever all the crazy humans in your life might throw at you, making you better at automatically responding in a more compassionate, patient and understanding way. it works wonders for healing difficult relationships and for managing difficult customers. Although the full practice (minus the brief and de-brief in this recording) is around 10 minutes, you can shorten it to mean your time constraints. Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

The holidays provide an opportunity to connect to the aspects of service that are truly meaningful to you. And this is the key to really serving to your highest potential: doing what makes YOU feel good (not just what you think you have to do). This episode shows you how to go beyond just the transactional job requirements of service and access your natural motivation to serve REGARDLESS of what you're getting out of it. Also discussed... Next episode: A guided "Just Like Me" practice that preps your mind to connect to almost anyone - even if you seem to have nothing in common - and allows you to get more out of serving them. Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

If a customer or colleague is being unkind, why do we insist on feeling personally attacked by it? Well, we're designed to. We can try as hard as we want to not take things personally, but we all know that never works. So what do we do? You're going to learn a much different approach to keeping your sense of self from getting affected by someone else's foul mood so you can continue to perform and enjoy your service-oriented work. We'll learn... Goes Well With... How to Let Things Go Mindful Communication w/ Oren Jay Sofer Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Contact or Work With Me Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either way, being judgmental might feel like it really gets in the way of your success and happiness. Be sure to listen to the end of this episode since you're going to be left with powerfully simple methods to master your judgmental mind. Expect to learn: Goes Well With... How "what" questions can often be more useful than "why" questions. Self-Worth, Gratitude & How to Make Service Feel Like A Privilege | Ep. 102 Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Do you find yourself making assumptions, criticisms or unfair evaluations of the people you serve or work with? These ideas may just float by your mind and remain internal, or they'll slip out at the wrong time and wound a relationship. Either way, being judgmental might feel like it really gets in the way of your success and happiness. Be sure to listen to the end of this episode since you're going to be left with powerfully simple methods to master your judgmental mind. Expect to...

Loved having a dialogue-style session with my homie Neal Woodson, who was kind enough to return to jam out on some of our mutually-beloved topics like empathy/compassion, service cultures, dealing with difficult humans, and how to help professionals feel empowered to serve to their highest potential. Other questions we chewed on... Find Neal here one his website. Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

"Ummmmmm, excuse me? I thought you always start with 'Why?'" I know, I know - sorry Simon Sinek fans. Him and all those other Why-seekers out there are not misguided, they just maybe haven't experienced the volatility and unreliability of 'Why?' questions. In this episode I wanted to talk about contacting the purpose that drives your service and the key foundation of awareness that's good to have before the 'why's' are able to take you anyway. What the heck am I talking about? feelingGoes Well With... Service Prep Practice | Mobilize Your Inner Service Superhero Win By Letting Go of Service Outcomes | Ep. 111 Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

What a great conversation with a fellow service superhero, Molly Bruttomesso of Wunderkind, a company that's become a darling of the digital marketing world and seems to remain in a continual phase of blossoming. We covered a lot of ground around organizational culture, professional growth, true customer support, and more, so I definitely recommend this episode if you are a service leader or a service professional looking to grow into your potential. Some of the points we covered included: Roads That Lead to Molly Connect w/ Molly (LinkedIn) Work for Wunderkind - they are growing and need awesome people like you! Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

This guided practice combines a lot of tools into one big activation of your very best qualities. By envisioning yourself handling challenges, creating positive impact and generally being the person your want to show up as, the mind will begin to habitually think, act and crush it as the superhero you already know you are. To maximize this session... The main stages of the practice look like this... Practice this before service or a big moment you want to feel super prepared for. Once you get the hang of it, you can dip into shortened versions of it, but as much of the full journey as possible is ideal since it prepares the mind for optimal visualization and intention-setting capabilities. Note: Planning to later add a script so you can pick and choose sections in the event that you're ever short on time. Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

As service professionals, our work gets super-powered by the need to help others, bring happiness, solve problems, etc. The problem is: we get so latched onto these outcomes manifesting that we get crushed by things not turning out how we want. What to do? You can't control people's disappointing responses to our good service intentions. But if we let go of our need for positive outcomes, we may lose the very spark that motivates us! Guess what... Goes Well With... You'll Never Make Anyone Happy Karma Yoga (Article) Karma Yoga (Podcast) Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Relationships to customers are everything - same with relationships to coworkers, friends, family and (maybe most of all) ourselves. This episode looks at the inevitability of stress - especially in a role as stressful as service - and how to not only be able to handle the discomfort of it, but also rise to meet the challenges ahead of you. This one is part of a continuing series on stress and, though it stands alone, you can listen to the first part here. Inside: Complementary: Free Mindfulness Course - Master That Human Thing! Guided Practice: Self-Compassion Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

What would service life be like if stress wasn't a problem? Thus begins a series tackling the obstacle to service success that is so pervasive, its influence cannot be understated. Inside: Complementary... Previous Episode: The Struggles of Holding in Our Pain & Performing the "Happy" Customer Service Role Upcoming Free Mindfulness Course - Master That Human Thing! Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Service professionals are especially required to show that they are in pleasant emotional states - cheerful, calm, friendly, etc. But when you're not feeling that way, it's often difficult and straining to fake these emotions. This episode talks about these struggles of "Emotional Labor" and how to emerge victorious in what can often feel like a miserable trap of performance expectations. You'll learn... Do This Too! Self-Compassion Practice - feel what you're feeling! Free yourself from any ideas of being obligated. Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Important stuff we make sure you walk away with in this episode... As promised, some complementary content... Upcoming Free Mindfulness Course - Master That Human Thing! Serving Mindfully = Understanding How Free You Are Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness

Do you think that the principles of running an organization and the best practices of piloting a commercial jet are an unlikely combo for a leadership guide? You won't think so by the end of this discussion with dynamic duo Octavian Pantis and Emil G Dobrovolschi. They share pearls of wisdom from the book they recently co-authored, Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain. Get ready to learn some interesting and powerful new perspectives on communication and leadership practices! Inside The Cockpit Why good leaders do as little as possible during a crisis (wait, what?). How to create better learning environments by forcing mistakes. How to be more supportive, patient and understanding, even in high stakes environments. How to work fluidly and intimately with an ever-changing team. Don't underestimate the power of briefings - learn how to actually nail the art of information your team (or speaking up as a teammember). How to communicate like nothing can be assumed (because it can't be). Use repetition and redundancy to make people feel understood. The Book Dark Cockpit: How to Communicate, Lead, and Be in Control at All Times Like an Airline Captain This is Emil LinkedIn This is Octavian LinkedIn Go Deeper Into the Mindful Service Movement: Subscribe/Review on i-Tunes Get Access to the live workshops and master the service mindset Join the Facebook Community Follow Me on Instagram Connect with me on LinkedIn Check out my partnership with The Institute for Organizational Mindfulness