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Strikedeck Radio: Customer Success Live

Podcasts

Podcast by Strikedeck & Kristen Hayer

Podcast by Strikedeck & Kristen Hayer

Location:

Sunnyvale, CA

Genres:

Podcasts

Description:

Podcast by Strikedeck & Kristen Hayer

Twitter:

@strikedeck

Language:

English

Contact:

408 568 1861


Episodes

Ep 73, Cairo Amani, Promoting Your Career as a Woman in Customer Success

3/26/2020
Women's Month Special Podcast! Join Kristen Hayer in conversation with Cairo Amani, Customer Success Manager for Lane and the Co-founder of ThriveNetwork as they talk about how women can promote their careers in customer success. If you’re a guy, please don’t skip this episode. It’s important to the women in your life that you understand how you can help. All-Female Crew: - Host: Kristen Hayer - Producer: Zahra Iqbal - Guest: Cairo Amani - Editor: Taylor Cormier

Duration:00:28:47

Ep 72, Megan Caldwell, Identifying and Focusing on your Most Important Customers

3/19/2020
Join Kristen Hayer in conversation with Megan Caldwell, Head of CS at Elevate Security as they talk about how to identify your most important customers, and direct your focus toward them.

Duration:00:25:39

Ep. 71 McKayl Bergman, Scaling Your CS Program with NO Resources

3/5/2020
Join Kristen Hayer in conversation with McKayl Bergman, Head of Customer Success for Merlin, as they talk about building a Customer Success program with very limited resources.

Duration:00:26:31

Ep 70, Mike Sasaki & Marisa Carter, ABM and Customer Success: Driving Customer Revenue Growth

2/20/2020
Join Kristen Hayer as she hosts Mike Sasaki, Head of Customer Success and Marisa Carter, Marketing Manager from Mitek Systems to talk about account-based marketing and their approach to driving revenue from existing customers for your organization.

Duration:00:35:22

Ep 69, Jennifer Griffin, Shifting to a Proactive Approach to Customer Success

2/6/2020
Join Kristen Hayer, in conversation with Jennifer Griffin, VP of CS at Trust Radius as they talk about the process of transforming a largely reactive customer-facing team into a truly proactive customer success program.

Duration:00:38:38

Ep 68, Mona Yoast, Building a High Performance CS Team

1/23/2020
Join Kristen Hayer and Mona Yoast, VP of Educator Success at Learning Ally as she shares her experience of transforming a team she inherited into a high-performing customer success team.

Duration:00:34:24

Ep 67, Paul Piazza, Customer Feedback

1/9/2020
Join Paul Piazza, Sr Dr of Customer Success at Reciprocity and Kristen Hayer as they talk about ways that CS can share customer feedback with the rest of the organization, and the positive impact that can have on a company.

Duration:00:33:10

Ep 66, Lauren Costella Podcast, Lessons from Sports for Customer Success

12/19/2019
Join Lauren Costella and Kristen Hayer as they talk about how lessons from sports have helped her approach to Customer Success.

Duration:00:53:25

Ep 65, Jason Whitman, Scaling a CS Team

12/5/2019
Join Jason Whitman, VP of CS at JustWorks and Kristen Hayer as they talk about hiring the right people to create a team that both scales with the organization and delivers exceptional customer experiences.

Duration:00:30:22

Ep 64, Neelu Shaikh, Scaling a CS Team

11/14/2019
Join Neelu Shaikh, VP of Customer Success at Tipalti and Kristen Hayer as they discuss tactics for scaling a CS team, and developing scalable team structures.

Duration:00:45:32

Ep 63, Megan Macaluso, Onboarding – Tech Touch vs. Human Touch

10/17/2019
Megan Macaluso joins Kristen Hayer to talk about the importance of balancing automation with a human-driven onboarding program.

Duration:00:43:31

Ep 62, Kristen Hayer & Bill Cushard, LIVE Podcast

10/3/2019
Join Kristen Hayer, the host of Strikedeck Radio & Bill Cushard, host of Helping Sells Radio as they team up for one night at Service Rocket, Palo Alto for a LIVE podcast!

Duration:00:38:58

Ep 61, Lynn Tsoflias, Creating a Digital CS Program

9/19/2019
Join Lynn Tsofias, a serial Customer Success leader, and Kristen Hayer, Founder & CEO of The Success League as they discuss tactics for building a digital or self-service customer success program.

Duration:00:41:31

Strikedeck Radio & Helping Sells Radio BONUS Episode!

9/16/2019
Join Kristen Hayer, the CEO & Founder of The Success League and Bill Cushard, Director of Marketing at Service Rocket as they give a preview about their LIVE podcast on the 25th of Sept, 2019! For more details and to sign up, click below: https://bit.ly/2kz2IB3

Duration:00:03:11

Ep 60, Ruicong Yan, Product Operations - Connecting CS & Product

9/4/2019
Ruicong Yan joins Kristen Hayer to talk about how Success teams can and should be involved with Product Development.

Duration:00:26:17

Ep 59, Barry Kelly, Ingredients of a Successful Customer Education Program

8/22/2019
Barry Kelly, the CEO of Thought Industries joins Krister Hayer and talks about the various components of a successful customer education program.

Duration:00:44:10

Ep 58, Karen Rhorer, KPIs and Insights for Customer Success

8/8/2019
Karen Rhorer, the Head of Customer Success and Sales Strategy at Atrium HQ joins Kristen Hayer, the host of Strikedeck Radio to talk about operations, metrics, analytics and KPIs for both CS and Sales. Palo Alto 2019 Customer Success Live Podcast Link: https://bit.ly/2OLySHK

Duration:00:34:07

Ep 57, Mark Freeman, Career Development in Customer Success

7/26/2019
In this podcast, Mark and Kristen talk about career development in Customer Success, his philosophy on career building as well as some of the specific tactics he has employed in his organization.

Duration:00:39:39

Ep 56, Rona Yang, Getting Started in CS Operations

7/11/2019
Rona Yang will be sharing her Customer Success journey, as well as some of the approaches she took to building up the processes that have made the CS team at Dynamic Yield successful. Link to CS Live Podcast Meetup: https://bit.ly/2XWA66n

Duration:00:27:34

Ep 55 - Irene Lefton, Gender Diversity in Customer Success

6/28/2019
Irene Lefton, a customer success thought leader, joins Kristen to talk about a really important topic in our field – gender diversity in Customer Success.

Duration:00:39:05