Strikedeck Radio: Customer Success Live-logo

Strikedeck Radio: Customer Success Live

Podcasts

Formerly known as Strikedeck Radio

Formerly known as Strikedeck Radio

Location:

Sunnyvale, CA

Genres:

Podcasts

Description:

Formerly known as Strikedeck Radio

Twitter:

@strikedeck

Language:

English

Contact:

408 568 1861


Episodes

Ep 106, Irene Lefton, Customer Success from the Customer's Perspective

9/30/2021
Join Kristen Hayer in conversation with Irene Lefton, Customer Success Advocate and Author as they talk about what customers want from customer success teams, what works, what doesn’t work, and how to best position your CS team for a successful partnership.

Duration:00:33:05

Ep 105, Bob London, How to Tear Down the Wall Between Customers and Vendors

9/16/2021
Join Kristen Hayer in conversation with Bob London, Founder and CEO at Chief Listening Officers as we discuss ways to tear down the wall between customers and vendors by spurring thought-provoking conversations. Webinar Registration Link Here: https://bit.ly/3tBHhyl The Success League Leadership Program: https://www.thesuccessleague.io/customer-success-leadership

Duration:00:50:40

Ep 104, Chad Horenfeldt, Motivational Interviewing in Customer Success

9/2/2021
Join Kristen Hayer in conversation with Chad Horenfeldt, Director, Customer Success for Kustomer. He has recently adopted a change management tool called Motivational Interviewing. We’ll be talking about this approach, how Chad is using it on his team, and the results he is seeing.

Duration:00:26:35

Ep 103, Bill Cushard, The Business Model of Customer Success

8/19/2021
Join Kristen Hayer in conversation with Bill Cushard, General Manager at ServiceRocket as they discuss the business model of Customer Success.

Duration:00:36:17

Ep 102, Gary Rubinstein, Account Planning

7/29/2021
Join Kristen Hayer in conversation with Gary Rubinstein, Director of Customer Success in APAC at WalkMe as they discuss how he has created an account planning approach for his team that is simple but incredibly successful.

Duration:00:35:11

Ep 101, Emily Garza, Building Cross-Functional Relationships

7/9/2021
Join Kristen Hayer in conversation with Emily Garza, AVP, Customer Success at Fastly as they talk about about how customer success leaders can build cross-functional relationships with other teams inside their companies.

Duration:00:33:52

Ep 100, Shreesha Ramdas and Sanjay Poonen, Executive Alignment to Achieve Customer Centricity

6/24/2021
It’s been an amazing journey and we want to celebrate with you. Join us at the 100th episode special with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck, and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about how to achieving customer-centricity through executive alignment.

Duration:00:56:31

We are thrilled to announce that Strikedeck Radio is turning 100!

6/15/2021
Join us at a live event with Sanjay Poonen, COO, VMWare in conversation with Shreesha Ramdas, SVP & GM, Medallia Strikedeck and our host, Kristen Hayer, Founder & CEO, The Success League as they talk about achieving customer-centricity through executive alignment. Register here: https://medallia.zoom.us/webinar/register/3316222268642/WN_CbgFxh1nSfm9RuGmCJ2YVA

Duration:00:01:16

Strikedeck Radio is Turning 100!!

5/24/2021
It’s been an amazing journey and we’d have the pleasure and privilege of hosting some of the most renowned Customer Success leaders in the industry! We want to thank you for the support and appreciation all these years and want to celebrate with you! Join us at the 100th episode live event happening in June, with a surprise guest lineup and exciting giveaways! Stay tuned..

Duration:00:01:16

Ep 99, Book: The 7 Pillars of Customer Success, Wayne McCulloch

4/30/2021
Join Kristen Hayer in conversation with Wayne McCulloch, Global Head of Customer Success (SaaS) at Google Cloud as we talk about his new book, The 7 Pillars of Customer Success. I’m excited for all of you to hear more about it along with Wayne’s tips for building a success program.

Duration:00:51:25

Ep 98, Donna Weber, Onboarding Matters

4/8/2021
Join Kristen Hayer in conversation with Donna Weber, President and Customer Onboarding Leader at Springboard Solutions as we talk about her book, "Onboarding Matters" and share some of her approaches. Check out these links: New Book: https://www.donnaweber.com/book Onboarding ≠ Implementation: https://www.donnaweber.com/post/onboarding-implementation The Neuroscience of Customer Onboarding: https://www.donnaweber.com/post/the-neuroscience-of-customer-onboarding Don’t Let New Customers Fall...

Duration:00:35:07

Ep 97, Sherrod Patching, TAMs vs CSMs

3/25/2021
Join Kristen Hayer in conversation with Sherrod Patching, Head of Global Technical Account Managers at GitLab Inc. talks about TAMs: what they are, why a company might choose to have TAMs instead of or in addition to CSMs, and how Gitlab has approached their choice of TAMs.

Duration:00:22:41

Ep 96, Heather Matthews, Communication & Service in Customer Success

3/11/2021
Kristen Hayer in conversation with Heather Matthews, Managing Director and Head of Core Platforms at Agio talks about the tactics she has used to instill strong communication skills across her team.

Duration:00:22:50

Ep 95, Jim Kalbach, The Jobs to be Done Playbook

2/18/2021
Join Kristen Hayer in conversation with Jim Kalbach, Chief Evangelist for MURAL as he shares some great ideas on ways to optimize the customer experience.

Duration:00:28:32

Ep 94, Max Klimmek, Building & Scaling a Global CS Team

2/4/2021
Join Kristen Hayer in conversation with Max Klimmek, Global Head of Customer Success at Intercom as we talk about his approach to building the Intercom CS program to where it is today.

Duration:00:41:19

Ep 93, Andrew Rowlands, Developing CS in a Non-SaaS Environment

1/21/2021
Join Kristen Hayer in conversation with Andrew Rowlands, Customer Success Design Lead at Telstra as he shares his approach and some of the challenges he has faced as he has taken on the task of building customer success in an organization that isn’t Software as a Service.

Duration:00:32:01

Ep 92, Meredith Blanchar, Focusing on Value in 2021

1/7/2021
Join Kristen Hayer in conversation with Meredith Blanchar, Senior VP of Customer Success and Support at SailPoint as she talks about how Covid-19 has created a shift in customer success toward a focus on value, and how she is refocusing her team at Sailpoint on customer value as they move into 2021.

Duration:00:25:26

Ep 91, Carl Gold, Fighting Churn with Data

12/17/2020
Join Kristen Hayer in conversation with Carl Gold, Chief Data Scientist at Zuora as he gives insight on how to collect data on, measure and address churn the right way.

Duration:00:29:21

Ep 90, Mel Bilge, Moving into CS Leadership Through Growth

12/3/2020
Join Kristen Hayer in conversation with Mel Bilge, Manager, Customer Success at LearnDot as she’ll be sharing her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position.

Duration:00:48:11

Ep 89, Dev Kurbur, Case Study on using the CRG Crisis Recovery Framework for CS

11/19/2020
Join Kristen Hayer in conversation with Dev Kurbur, SVP of Global Customer Success as they talk about how he has used the Crisis Recovery Growth or CRG framework to align his team around the COVID-19 crisis.

Duration:00:24:34