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People Helping People with Jerry Overton

Isabel talks with Jerry Overton, President of the International Academies of Emergency Dispatch. They discuss the importance of studying low acuity calls, the role of an IRB in research, and IAED’s focus for the future. For Your Information: Gerontology: the scientific study of old age, the process of aging, and the particular problems of old people. HHS: Health and Human Resources Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


Time After Time with Janette Turner

Isabel talks with Janette Turner, Director of Health Services Research at the University of Sheffield. They discuss alternative performance and quality indicators for ambulance services, whether or not quick dispatch results in better outcomes, and how exactly ambulance-related research is conducted. For Your Information: Link to the study: https://www.england.nhs.uk/wp-content/uploads/2017/07/ARPReport_Final.pdf Want to get involved in a study? Have a question? Email us at dispatchindepth @...


Play to Your Strengths with Kim Rigden

Isabel talks with Kim Rigden, associate director of accreditation at IAED. They discuss the philosophy of catching people doing it right, strengths-based feedback formulas, and common hurdles to accreditation. For Your Information: Due to the complex nature of the task/type distinction of feedback, IAED created strengths-based feedback so the ED-Q does NOT have to figure out if a task is a promotion task (creative) or prevention task (accuracy-based) and react accordingly with positive or...


It Takes a System with Dr. Kevin Seaman

Isabel talks with Dr. Kevin Seaman, director of the Maryland Resuscitation Academy. They discuss the role of emergency dispatchers in the chain of survival, the value of case studies in research, and the biggest barriers to improving cardiac survival rates. For Your Information: Link to Dr. Levy’s podcast: https://www.aedrjournal.org/resuscitate-me-one-more-time-with-dr-matthew-levy/ Link to Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email...


Kind, Caring, and Compassionate with Andrew Tucker

Isabel talks with Andrew Tucker, an ED-Q for the Welsh Ambulance Service. They discuss what makes the Welsh Ambulance Service unique, how to help EMDs develop empathy, and ways to make feedback a more painless process. For Your Information: Choose Wisely campaign: http://www.makingchoicestogether.wales.nhs.uk/home Read the Research Brief about CPR Barriers featuring Craig Sturgess’s call: https://www.aedrjournal.org/do-cpr-calls-have-barriers/ Listen to the Craig Sturgess call:...


Writing the EMD Bible with Kate Dernocoeur

Isabel talks with Kate Dernocoeur, co-writer of Principles of EMD. They discuss how the textbook on EMD was written, the difference between classroom learning and street sense, and the special role of emergency dispatchers in EMS. For Your Information: Kate’s website: www.katedernocoeur.com Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


Handling Psychosocial Callers with Heinz Novosad

Isabel talks with Heinz Novosad, an instructor, implementer, and reviewer for IAED. They discuss EMS in Austria, research Heinz conducted on callers with psychosocial issues, and how emergency dispatchers can increase their awareness of such problems. For Your Information: Definition of psychosocial: relating to the interrelation of social factors and individual thought and behavior (examples: depression, anxiety, chronic fatigue, etc.). Consumer confusion:...


Resuscitate Me One More Time with Dr. Matthew Levy

Isabel talks with Dr. Matthew Levy, Medical Director of the Howard County Department of Fire and Rescue Services. They discuss the traits of high quality CPR, steps to improving the entire emergency response system, and bridging the gap between emergency dispatchers and responders. For Your Information: Learn more about the Maryland Resuscitation Academy: http://ramaryland.org/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


Mixed Messages with Dr. Elizabeth Ellcessor

Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911. For Your Information: Telephony: the activity or process of communicating by phone https://mediastudies.virginia.edu/people/eae2f http://www.lizellcessor.org/?page_id=391 Send an email to liz @ virginia (dot) edu if you would like to get involved...


Playing with Fire 7 with Gary Galasso

Isabel talks with Gary Galasso, retired Deputy Fire Chief and current chair of IAED’s Fire Council of Standards. They discuss FPDS version 7, including new protocols, what changes were made, and what spurred those changes. For Your Information: 2017 California wildfire casualty numbers: https://www.cbsnews.com/news/california-fires-a-rising-toll-in-deaths-and-dollars/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


RoboDispatcher with Nick Nudell

Isabel talks with Nick Nudell, interim EMS chief for UC Health in Colorado and the chief data officer for The Paramedic Foundation. They discuss the difference between artificial intelligence and machine learning, how AI can enhance the emergency dispatch experience, and whether or not emergency dispatchers will ever be replaced by robots. For Your Information: Nick’s article on AI in AEDR: https://www.aedrjournal.org/artificial-intelligence-for-us/ Information on the origin of the Data...


An Emergency by Any Other Name with Ross Rutschman and Ken Hotaling

Isabel talks with Ross Rutschman and Ken Hotaling, two implementations experts and program administrators with Priority Dispatch. They discuss cultural differences in handling emergencies, how the protocol is implemented in other countries, and a study that’s trying to find out if people around the world describe medical symptoms in the same way. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


Bridging the Gap with Tony Guido

Isabel talks with Tony Guido, a program administrator for Priority Dispatch. They discuss the value of positive feedback, bridging the gap between communication centers and first responders, and tangible benefits of achieving ACE. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


The Heart of the Matter with Dr. Chris Olola

Isabel talks with Dr. Chris Olola, the director of research and biomedical informatics at the IAED. They discuss the role of emergency dispatch in patient care, heart attacks coded as ALPHA at dispatch, and the future of the research team. For Your Information: AMI: Acute Myocardial Infarction Dr. Olola’s study about heart attacks coded as ALPHA at dispatch: https://www.aedrjournal.org/characteristics-of-acute-myocardial-infarction-cases-coded-as-low-acuity-at-dispatch/ Want to get involved...


The Rest of the Story with Sherri Stigler

Isabel talks with Sherri Stigler, Training and Operations Manager for Waukesha County Communications. They discuss Sherri's background in emergency communications, how giving emergency dispatchers closure reduces burnout, and tips for implementing a similar program in your center. For Your Information: An article Sherri wrote about the study: https://iaedjournal.org/black-hole-no/ “Providing Dispatchers ‘The Rest of the Story’” research poster:...


Silence is Not Always Golden with Dr. Heidi Feldman

Isabel talks with Dr. Heidi Feldman, a conversation analyst at Northeastern University. They discuss active silent callers, the four-second rule, and qualitative research. For Your Information: The “Four-Second Rule” for Identifying the Active Silent 911 Caller: https://www.aedrjournal.org/the-four-second-rule-for-identifying-the-active-silent-911-caller/ Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


Measure Twice Dispatch Once with Vincent Robbins

Isabel talks with Vincent Robbins, president and CEO of MONOC. They discuss why objective measurement is so important, the problems associated with using lights and sirens in an emergency response, and the steps to help local leaders and community members have realistic expectations about response times. For Your Information: MONOC: https://www.monoc.org/newPub/index.cfm The Savvik Foundation: http://www.savvik.org/Vendors-And-Distributors/Vendors/North-Central-EMS Meaningful Metrics...


Come Together Right Now Over Research with Dr. Louisa Stark and Heather Coulter

Isabel talks with Dr. Louisa Stark, professor of human genetics and director of the Genetic Science Learning Center, and Heather Coulter, Community Liaison for the Community Outreach and Collaboration Core of the Center for Clinical and Translational Science. They discuss the definition of translational science, the importance of community collaboration in research, and the role of trust and transparency in working with the public. For Your Information: Genetic Science Learning Center:...


The Bright Side of Q with Kevin Pagenkop

Isabel talks with Kevin Pagenkop, a member of the ED-Q Council of Standards. They discuss how ED-Qs experience stress differently than line dispatchers, how giving positive recognition can help combat “the sponge effect,” and how giving critical feedback can be just as hard as receiving it. Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org


Respect Resistance with Mike Taigman

Isabel talks with Mike Taigman, Improvement Guide for FirstWatch. They discuss how data can be used to reduce human suffering, the benefits of listening to people who are resistant to change, and EMS Agenda 2050. For Your Information: FirstWatch: https://www.firstwatch.net/ W. Edwards Deming: -The 14 Points of Management https://www.youtube.com/watch?v=tsF-8u-V4j4 -The System of Profound Knowledge https://deming.org/explore/so-pk EMS Agenda 2050: http://emsagenda2050.org/ Want to get...