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Mobile Interactions Now is a virtual fireside chat where industry pros share first-hand experiences on making mobile experiences work.

Mobile Interactions Now is a virtual fireside chat where industry pros share first-hand experiences on making mobile experiences work.
More Information

Location:

United States

Description:

Mobile Interactions Now is a virtual fireside chat where industry pros share first-hand experiences on making mobile experiences work.

Twitter:

@tyntec

Language:

English


Episodes

Two-way Communications with Customers

4/11/2019
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Many people would not consider texting back when they get a text message from a retailer or any other businesses. In many cases, they simply couldn’t. But that’s changing. With broader adoption among retailers and e-commerce brands, companies are starting to use text messaging to have two-way conversations with their customers, as an effective way to improve customer experience while solving problems quicker. The growing availability of communication APIs is making it easier for many...

Duration:00:17:08

Modern workforce

3/28/2019
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As businesses across industries are increasingly required to respond dynamically to the changing needs of their markets, the back-office operations, such as workforce management, are also being challenged with improving their tools and processes to meet the evolving business requirements. Whether it’s a modern gig economy company or a traditional business like a restaurant, the use of contract workers is playing a key role in how businesses are looking to stay nimbler. However, this growing...

Duration:00:32:53

Legacy communication tools for modern customer engagement

3/14/2019
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As businesses across industries are increasingly required to use omnichannel communications and customer data to respond quicker to the changing needs of their markets, many companies are improving their existing tools and processes to meet the evolving business requirements. Whether it’s 50-year old email technology or 40-year old SMS texting – or newfangled chat apps – the use of communication channels are rapidly changing. In this episode, I sit down with Justin Keller, VP of Marketing...

Duration:00:28:12

Introducing Mobile Interactions Now

2/24/2019
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Welcome to Mobile Interactions Now. A new podcast where industry pros share first-hand experience on making mobile interactions work. The podcast is hosted by Jean Shin, director of strategic marketing at Tyntec.

Duration:00:09:15