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Chris Skinner: Doing Digital Transformation Right

Chris Skinner of joins John Best for a discussion onsite at the World Council of Credit Unions Conference in Singapore. Listen in to learn the difference between digital transformation and digital adoption, and explore with them as they discuss the ever-expanding global fintech market. In this episode: Easy digital currency exchange in the age of Stripe and Square China and India’s growing dominance over the financial technology space. More on Chris Skinner’s book...


Reinventing Finance, from Cape Town to Hong Kong

Glen chats with Finovate's Greg Palmer about the conference's first African event, the differences he's noted in fintech communities across the globe, and the addition of Blockchain and AI tracks to their fall NYC showcase. Also- vanishing CDs and traveler's checks, Mnuchin’s Mnoodlings on fintech, and BIG's beauty contest.


Staying Relevant and Flexible in the Era of Data Science

Bob Trunzo, President, and CEO of CUNA Mutual Group joins John Janclaes on this episode of The BIGCast C-Suite in order to discuss his professional journey, CMG’s latest push into the important field of data science, and why it is important to face failure. Explore why data science is a necessity for your credit union in order to stay relevant, and hear Bob’s advice to Millenials currently climbing the ranks in the industry.


Breaking Digital Gridlock

Glen turns the tables on John and interviews HIM about his new book addressing the digital transformation challenges facing credit unions and community banks. Learn why culture is just as (if not more) important as technology as your credit union embarks on digital transformation.


Out-Partnering Your Competition

This week, John is joined by BIGCast series regular John Janclaes, CEO of Partners FCU, as well as Jeffrey Kendall of KONY to discuss how strategic vendor partnering might be your key to success. Learn from the pros as they advise the digital priorities for small and medium-sized CUs, and explore why vendors are your teammates, not your enemies. Relevant links: John Best’s book – “Breaking Digital Gridlock” John Janclaes’ book – “Doing What Matters” Kony -


Your Data: The Ultimate Toy Box

In this final episode of our OnApproach Data Lake series, John speaks with Karan Bhalla and Suchit Shah of CU Rise Analytics. Join the discussion to learn more about how CU Rise works with OnApproach to analyze the vast pools of data that credit unions possess. They use the three models of attrition as an example to walk you through the process. This podcast is sponsored by OnApproach. To learn more, visit and


Science Fiction- An Influencer of Banking's Future?

Glen wraps up our AXFI coverage with a conversation with science fiction author Kevin J Anderson and futurist/entrepreneur/screenwriter Dr, Harry Kloor on how sci-fi influences rather than predicts the future. Also an update from the recent Visa Payments Forum from Trellance’s Lou Grilli.


Learn. Love. Kick A** - A Conversation with Brandi Stankovic

In this episode of BIGCast C-Suite Edition, John Janclaes is joined by Dr. Brandi Stankovic, SVP of Engagement and Consulting of CU Solutions Group. Listen in as Brandi tells us about the words she lives by in her career – Learn. Love. Kick A**. Brandi also shares her advice on what to keep in mind as young emerging leaders advance in their careers. Relevant links: Brandi’s book, The Strategic MVP: Brandi’s podcast, The Strategic Hotbox:...


AXFI 2018 Recap Part 2

Our second batch of AXFI Conference coverage includes interviews with Killer FinTech contestants Alpharank (the Innovation Club choice for Best in Show) and Suitebox, Glen’s attempt to explain hashgraph in under 10 minutes with Swirlds’ technical lead, and John’s bizarre obsession with Brian Ley. Alpharank’s recent Finovate presentation: Suitebox’s website: Swirlds’ website: The...


AXFI 2018 Recap Part 1

John and Glen convene at the AXFI Conference to talk innovation, share interviews with standout Killer FinTech Speed Round presenters CU RateReset, Lendified and Pricerazzi, and dissect the BIG band’s Sunday night set. Lendified’s website: Pricerazzi’s website: CU Rate Reset’s website: The AXFI Conference website: Connect with John on Twitter: @JBFintech Connect with Glen...


The Zen of Blockchain- and the Tyranny of the 51 percent

Description: Glen talks with Rob Viglione, Co-Founder of blockchain platform ZenCash, about their public and private model, why they’re not pursuing an ICO, and the recent “51% attack” against them. Also, the latest on GDPR and Visa’s Fretful Friday. The ZenCash website: More detail on “51% attacks”: Wired’s story on Visa’s EU outage:...


Disruptive Data

This episode is sponsored by OnApproach David Hilger and Michael Bryan of Allied Solutions join John Best to discuss big data disruption. Learn about the implementation of OnApproach at Allied Solutions. Listen in as John, David and Michael discuss big ideas surrounding big data, including the effect autonomous cars will have on the insurance industry; winners and losers in big data transformation from Amazon to Blockbuster; and the untapped potential of big data within the health care...


Building a Modern Credit Union

John Janclaes is joined this week by Bill Partin, CEO of Sharon View Credit Union to discuss the credit union’s journey to transform their growth. Learn how Sharon View harnessed new technology to completely revolutionize services for their members while still retaining their focus on the heart of their Credit Union – the branch.


Data Lakes: What it takes

Description: Paul Ablack, CEO of OnApproach, a CUSO focused on collaborative analytics, joins host John Best in an exploration of data lakes. Learn how Credit Unions can work together through OnApproach Caspian in order to harness the power of the OnApproach 360 data lake. This episode is sponsored by OnApproach. In This Episode: Relevant Links: John Best’s new book Breaking Digital Gridlock on Amazon


Immersed in Payments Conferences

John and Glen get a rare chance to connect in person at Trellance's inaugural Immersion18 conference, chatting with CU 2.0's Kirk Drake as well as Canh Tran of fraud analytics trailblazer Rippleshot. Plus Glen recaps Atlanta's FinTech South conference, including a discussion of EY's FinTech Adoption Index.


Flipping the Script on (NACHA) Payments

Glen queues up six conversations from NACHA’s Payments conference, extending well beyond ACH. His on-site chats include Blockchain-based journalism startup Civil, fraud fighter NICE Actimize, and twists on existing models from Ingo Money and Deluxe eChecks.


Take care of your data, and it will take care of you

Data is one of the robust assets of a credit union, but it may be the least formally managed. You would never be so casual about your loans, so why are you about your data? David Rose, analytics expert at McKinsey talks to Anne about the who, what and why of data governance. To summarize, there are 6 key elements in a data governance program 1. Establish vision and goals 2. Data accountability - identify who are the stewards 3. Identify critical data elements 4. Establish data...


Technology Evolution and Revolution

In this episode: Revolutionary technology: how offering brand new technology will aid you in member retention Evolutionary technology: addressing specific member needs to enhance your offerings Relevant Links: Buy Breaking Digital Gridlock


How to Harness the Agile Mindset in your Digital Transformation

Join John Janclaes, CEO of Partners FCU, as he shares part two of his five-part series highlighting Partners’ journey through digital transformation while employing the agile mindset. In this episode, you will hear from members of the cross functional agile team as they detail the last two months of their training and what the agile methodology has done for their teams as they attempt to move 2x as fast through their transformation process. John shares lessons he and his team have...


Tips to Secure your Data Lake

In the first episode of our OnApproach Data Lakes series, John Best speaks with Rojin Nair, General Manager of Financial Technology at Celero. Join John and Rojin as they discuss predictive modeling, data lake security, and how credit unions must pool resources to gain an edge in the industry. This episode is sponsored by OnApproach. In this episode: Relevant Links: