Cisco Podcast Network

With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it’s Tax Day, Black Friday, or another high-traffic period. They’ll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer’s digital experience. ——— CHAPTERS: 00:00 Intro 01:11 Navigating U.S. Tax Season and Spikes in Demand 06:37 Pulse Update: Outage Analysis 06:40 Apple Outage: App Store, TV+, and Music 13:35 WhatsApp, Other Meta Services Disrupted 15:04 Square Outage 17:19 Performance as a Cyber Indicator: XZ Utils 20:48 Panera Bread Outage 22:33 Ray AI Disruption 24:13 Outage Trends: By the Numbers 27:05 Get in Touch ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT: This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue? Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode you will get the chance to meet Dragan Marjanovic, Cisco Consulting Engineer! Tune in to discover more about Dragan's career path, his transition to life in Portugal, sharing the same Padel appreciation as our host Rodrigo, and many other insights.

In this episode, host Brandon Copeland is joined by Tanner Bechtel, Global Leader of Partner Solutions at ThousandEyes, where they deep dive into the intricacies of building a successful practice. From the initial conversations within your organization, to mitigating roadblocks along the way, this episode is packed with advice to ensure your success on this practice building journey. Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/ Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

In today’s episode, Scott Schell talks with Steve Dock from CX Partner Marketing to get a glimpse behind the scenes of the intensive, yet minimally disruptive rebrand efforts for the CX Partner Framework content and learning resources. For access to Blackbelt Trainings, please visit https://ebooks.cisco.com/story/your-cx-service-strategy/.

In this episode, Jaroslav Gawron, Ivan Shirshin and Rik Boven tell us 3 crazy stories. However, only 2 are true. Will you be able to find out which one is the fake one ?

The end-to-end delivery of modern digital services can introduce a complex web of dependencies and failure points, which can stem from direct relationships as well as third-party providers, introducing layers of abstraction for operations teams to keep track of. Managing this complex ecosystem can be challenging. Unexpected issues may arise from seemingly insignificant components, surprising even the largest, most technologically sophisticated organizations. For example, in recent weeks, problems at third-party providers led to outages at McDonald’s and the Department of Motor Vehicles. Tune in to the episode to hear what happened and explore other incidents from the last couple of weeks. ——— CHAPTERS 00:00 Intro 01:09 Payment and Ordering Systems Cut Out at McDonald’s 04:36 Disruptions at the DMV 08:48 Cable Cut in West Africa 10:16 Another Fiber Cut, but With Layered Redundancy 14:12 PlayStation Network, GeForce Now Experience Issues 16:21 Get in Touch ——— For more insights, check out these links: - The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-mcdonalds-dmv-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse32_podcast - Explore the Africa undersea cable cut in the ThousandEyes platform (no login required): https://alxucgibmtsxarllvvybwfagzkvvlokf.share.thousandeyes.com/ ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue? Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

“Organizations are increasingly aware that they may not be as prepared as they should be for cyber incidents and are starting to understand the potential financial impact of downtime.” This was an eye-opening discussion with two of the best! Check out this awesome conversation with Randall and Larry, who joined From the Field to chat about importance of cybersecurity in today's business landscape, the challenges in cybersecurity including evolving threats and lack of correlation across platforms, and solutions for optimizing cloud environments and concerns about quick recovery from cyber incidents. During the conversation we explored the development of solutions that can correlate events from any platform and provide comprehensive attack vector analyses. Discussed solutions and efforts for optimizing cloud environments and providing lifecycle management and visibility, particularly in terms of operationalizing and minimizing impact on the organization. And considered the need for tools that can automate and maintain consistent policies across multiple clouds, reducing potential misconfigurations. Randall and Larry make several outstanding observations on the current state of security; There is a general level of confidence across different market segments, but there are still worries about visibility, workforce, and misconfigured tools; Challenges in cybersecurity related to including constantly evolving threats on core business and extended supply chains, such as dictionary attacks on VPNs, and the pressure on security teams from constantly playing "whack-a-mole"; Different teams with different toolsets, leading to a lack of correlation and integration across platforms; And, Cloud environments presenting challenges such as complex configurations and mismanagement, and the need for visibility, automation, and consistent policies.

In this episode, hosts Eric and Val engage in a conversation with Karina Loor, a US Navy Surface Warfare Officer Veteran and Partner Account Manager at Cisco Systems. Karina's journey unfolds as she recounts her remarkable life story, beginning as an immigrant from Ecuador and navigating her way into the military. The narrative expands to her experiences attending school in the United States, securing an NROTC scholarship, and achieving distinction in her career as a Navy Surface Warfare Officer. Karina further dives into her academic achievements, highlighting her graduation from George Washington University and the attainment of an MBA from the University of North Carolina. The discussion offers a glimpse into the challenges and triumphs of her military service, providing valuable insights for listeners. As the conversation shifts to her corporate career at Cisco Systems, Karina shares practical advice for individuals undergoing transitions, drawing from her own experiences of adapting to change. Whether it's a first-time transition or the fourth, Karina's wisdom provides a guide for navigating the complexities of career shifts, making this episode a resourceful exploration of resilience, education, and professional growth.

In this episode, hosts Eric and Nicole welcome Valerie Bennett, a multi-faceted individual with a background as a surfer, technologist, and US Marine. Valerie shares her compelling journey, recounting her transition from the Marine Corps into technology. The conversation delves into the valuable lessons she has learned throughout this transformative journey and explores how she has managed to sustain a strong sense of purpose. Listeners are treated to insights into the intriguing connection between Valerie's passion for surfing and her successful career in the tech industry. The episode unravels the parallels between these seemingly disparate worlds, inviting the audience to discover the unique intersections of surf culture and the fast-paced, innovative landscape of technology. Valerie's narrative offers inspiration and practical wisdom, making this episode a captivating exploration of resilience, adaptation, and the diverse paths that lead to fulfillment in both personal and professional arenas.

AB welcomes Adele Trombetta, Cisco’s SVP and GM, Cisco CX EMEA, for a fun and spirited conversation on her passion for technology and her mission to create an extensive inclusive culture program in EMEA. From her days as a young mechanical engineer to her current role as a CX leader at Cisco, Adele’s story is a perfect example of how even in an industry overwhelmingly dominated by men, being a woman AND a super successful tech leader at the same time is an achievable goal.

Join our host, Shaun Roberts, in a conversation with Jay Kuhne, Principal Architect in Cisco CX Lifecycle Services, and Thomas Dominic, Leader of Cisco CX Lifecycle Services, to explore the need for Full-Stack Observability (FSO) in the changing dynamics of IT infrastructure assurance. Jay and Thomas explain FSO as observing the user's experience from multiple angles, underscoring the shift beyond solutions that solely monitor the infrastructure. The episode covers Cisco's product and services approach to helping customers utilize FSO, moving from 'Discovery' and 'Design' to 'Configuration' and 'Operations & Optimization' of their assurance use cases. The episode concludes with a preview of the next installment, which will feature customer stories and insights, highlighting the role of automated intelligence and the mindset to operationalize FSO. For questions, comments, and feedback: cisco-techinsiders-podcast@cisco.com Cisco Full-Stack Observability (Cisco FSO) brings together data from across your tech stack and your business. Use it to gain insights and deliver optimal application experiences. Check this resource for more information https://www.cisco.com/site/au/en/solutions/full-stack-observability/index.html LinkedIn Profiles: Jay Kuhne: https://www.linkedin.com/in/jaykuhne/ Thomas Dominic: https://www.linkedin.com/in/thomas-dominic-9a051a18/ Shaun Roberts: https://www.linkedin.com/in/srobertsmba/

In this episode, Scott Schell talks with Pete Davis about the latest updates within CX Partner Success and how partners are benefiting from a “Greater Together” approach through lifecycle selling and digital-first business models.

Over a two-day period this past week, major social media platforms—Meta’s Facebook and Instagram, LinkedIn, and Discord—all experienced disruptions. In the same timeframe, Comcast was also impacted by an outage that affected access to specific services and applications. Meta experienced issues with its log-in process, Discord navigated unexpectedly high load volumes, Comcast dealt with 100% packet loss in part of its backbone, and—the following day—LinkedIn worked its way through a backend issue. These incidents each leave valuable reminders for NetOps teams as they seek to minimize downtime and assure exceptional digital experiences. Tune in to the episode to learn more and also gain insight into the latest outage numbers and trends. ——— CHAPTERS: 00:00 Intro 00:58 Comcast Outage 05:09 Meta Outage 09:38 Discord Disruption 10:25 LinkedIn Outage 13:22 DIRECTV Service Disruption 15:25 Outage Trends: By the Numbers 17:03 Get in Touch ——— For more insights, check out these links: - The Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-meta-linkedin-comcast-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast - Explore the outages in the ThousandEyes platform (no login required): Comcast Outage: https://afplzaqpehynhosldcqefycfhqqcrbzh.share.thousandeyes.com LinkedIn Outage: https://anxjzezcpptrnpodjucgzzixdkldguzm.share.thousandeyes.com - Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse31_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT: This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue? Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

This episode unveils the compelling journey of an engineering leader whose path was shaped by resilience, curiosity, and a series of bold moves. Coming from a vastly different cultural background, she faced and overcame significant challenges, demonstrating the profound impact of adapting to new environments and embracing change. Her love for technology was sparked not just by an inherent curiosity but also through the courage to explore the unknown and make pivotal decisions at critical moments of her life. We delve into the "What if" moments that punctuated her career, exploring how these crossroads were navigated with bravery and strategic choices. These decisions, often bold and against the grain, were instrumental in propelling her from one achievement to another, illustrating the power of taking risks and stepping out of comfort zones. Join us as we explore the story of a tech leader whose journey is a testament to the strength found in daring to ask "What if" and the transformative power of bold moves in shaping one’s destiny in the tech world.

In this episode, host Brandon Copeland and co-host Craig Vario are joined by Tony Finn, Director of EMEA Channel Sales at ThousandEyes, where they disect all that happened at Cisco Live EMEA 2024 where ThousandEyes had their biggest channel presence to date. Subscribe to our Partner Newsletter: https://www.thousandeyes.com/partners/newsletter/ Join our ThousandEyes Partners LinkedIn Group: https://www.linkedin.com/groups/12831038/

Today we're diving into a topic at the forefront of global innovation—sustainability in business. In this episode, we're honored to have two distinguished guests. Joining us is Cisco's Chief Sustainability Officer, Mary de Wysocki, whose vision and leadership are driving Cisco and its partners and customers towards a greener future. Interviewing Mary is the Founder and CEO of CyberSN, Deidre Diamond. Together, they'll share personal journeys, industry insights, and actionable strategies for embedding sustainability into the core of your business. So, buckle up as we explore the synergy between success and sustainability, right here, on From the Field.

Welcome to this week's episode of Line of Departure, where Eric and Ben dive deep with Morgan Mann, from his time serving in the Marine Corps to his current role as Vice President of Transformation at Cisco. In this episode, Morgan chats with us about his passions for the outdoors, family, national security issues, along with the challenges and opportunities he faced transitioning from the military to the private sector. We explore how Morgan found purpose beyond the Marine Corps, navigating the tech startup world before re-affiliating with the Marines post-9/11. His multiple deployments to Iraq and Afghanistan offer profound insights into the post-9/11 veteran experience integrating into corporate life. Throughout our conversation, Morgan reflects on the importance of proactive career management, highlighting the need to break free from stereotypes and carve out new paths aligned with personal values. From starting his day with rituals to prioritizing family time, Morgan shares invaluable lessons on making every moment count. Join us as we delve into the complexities of transitioning between two highly successful careers, from the challenges we all face, to the invaluable leadership skills learned along the way. Discover how Morgan's journey epitomizes resilience, adaptability, and the unwavering commitment to make a difference.

In this episode of Partner Perspectives, Scott Schell meets with Pat Henson from Veytec to discuss how they built a scalable and profitable Customer Experience (CX) practice and found value by vesting in the Cisco Advanced CX Specialization.

Load is a fundamental but, at times, challenging variable for networks and operations teams to handle. In the past few weeks, ThousandEyes saw various load-related problems impact organizations including Google Cloud, Front, several Australian banks, and Minnesota State University Moorhead. Tune in to learn more about what happened during these incidents, as well as hear our commentary on the recent outage impacting AT&T. Use the timestamps below to jump to the sections that most interest you: CHAPTERS: 00:00 Intro 00:59 AT&T outage impacts cellular services nationwide 04:40 Australian banks appear to lose online and app-based services for 24 hours 07:46 Google Cloud metadata store faces sudden demand spike 09:19 Front’s “large unexpected increase in web traffic” 10:23 Box experiences outage as third-party network component fails 11:23 Minnesota State University Moorhead’s case study on good visibility 12:44 Outage trends: By the numbers 15:35 Get in touch ——— For more insights, check out these links: - Explore the Front disruption in the ThousandEyes platform (no login required): https://aczocbxpamiipkdqnaqdedkytwhlfjtw.share.thousandeyes.com?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast - Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy24q3_internetreportpulse30_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: https://twitter.com/thousandeyes ——— ABOUT THE INTERNET REPORT: This is the Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue? Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode, Steven Janssens takes us through his most memorable Collaboration mysteries. In one story, Steven is faced with random Webex endpoints disconnecting with no other logs than "user disconnected session" but the user swears they didn't disconnect. Is there a ghost involved ? The other story involves latency troubleshooting in peak hours and load measuring. The server should have plenty enough power but somehow is still not able to cope with the load ?