One evening, Finan sat down at his computer to book a campsite on-line. He describes his experience as 'infuriating', but this same frustration inspired him to start his company Campsited, an idea that brings good UX to a traditional service. www.campsited.com
Tim Redfern co-founded Drop on the back of an art project. The result was a weighing scales that can pair with any device and deliver lots of delicious cookable content right to your table. But their success doesn't end there. Because today, Drop help household brands to evolve their traditional products and deliver a better user experience.
Brian Donohue came to Chat Bots with a lot of unknowns: What drives them? Who tells them what to do? How intelligent are they? In this conversation, Brian shares what he and his team learned a long and outlines some of the strengths and limitations of Bots. Introducing Answer Bot: instant resolutions and happier customers https://www.intercom.com/blog/introducing-answer-bot/ Fresh perspective – how we invented our Custom Bot chatbot builder...
When we think of smart products, the likes of the Nest thermostat or Amazon’s Alexa come to mind. And while a great number of connected devices are aimed at the consumer market, there are huge opportunities for bringing smart devices and process automation into the working day for the blue and grey collar workforce. Each&Other's Ciaran Harris and Tom Cunningham discuss the challenges and opportunities of designing for a connected workforce.
Many voice of the customer programmes centre around surveys and metrics without truly understanding the people and the problems they have. When done well, interviewing users will help unlock what matters most to your customers, and why. And with that you can expand the possibilities of what you can create to satisfy their needs. Each&Other's Laurence Veale and Tom Cunningham discuss the unsung value of interviewing users.
Product teams need vision and drive: we can learn a lot from using a 'concept car' approach in our products. The concept car becomes the physical embodiment of a set of values. It’s a way of getting people excited about the new design direction. Crucially, it’s a chance to gauge the public’s response to the design; features of the concept car that are well received can be progressed, and those that aren’t can be quietly dismissed.
"One of the worst things a customer can experience is that a company they have a service with really doesn't have a clue about them". In this podcast Each&Other's Peter Keane, Brian Herron and Tom Cunningham discuss Customer Experience, The Single Customer View and building and maintaining trust with your customers. www.eachandother.com @TheOthersHQ
Design Systems need to be thought of as products who’s success is determined by the right inputs, good management and that missing ingredient — ownership. Each&Other's Brian Gough and Tom Cunningham discuss the considerations for any team thinking of investing in their own Design System.
Fenergo are one of the fastest rising success stories in the Fintech / Regtech world. There are plenty of challenges with building enterprise software and scaling fast. Each&Other's Tom Cunningham chats to Fenergo’s UX Team Manager Philip Murray about the challenges and opportunities.
The tools we use for designing, prototyping and testing with users are core to successful teams. But which one's do we choose? Each&Other's Tom Cunningham, Patrick Cusack, Brian Gough discuss the sea of options and the benefits of a unified toolkit within your team.
Chatbot's and conversational commerce are hot topics right now. Each&Other's Laura Nolan, Brian Herron and Tom Cunningham discuss some considerations you should keep in mind before you start designing your chatbot. www.eachandother.com
Continuing on with our series on Bringing UX into Organizations, Each&Other’s Brian Herron talks to Donal O Mahony of Fleetmatics about building design teams and shipping products that users love. Hope you enjoy. www.eachandother.com
If your own business hasn't already started to hire in-house design teams, then it's likely you'll be planning to do so soon. Each&Other's John Wood and Tom Cunningham discuss the pitfalls of building products, building teams and tips to avoid building 'User Debt' for your products or service. For more insights go to www.eachandother.com
Your Brand and Customer Experience are intertwined. Each touch point customers have with a product or service needs to be carefully designed to ensure the overall experience is as good as it can be. Each&Other's Brian Gough and Tom Cunningham discuss the brands that are doing it well and not-so well with some insights into how to improve.
Many teams are working with Lean or Agile where design can often be squeezed. This approach gets better insights faster and gets everyone bought into the problems that need solving. Each&Other's Laurence Veale, Ela Dzienisiewicz and Tom Cunningham discuss. For more insights go to www.eachandother.com
Test your hypothesis early. Fail faster and learn early with less cost to your business. Each&Other's Brian Herron, Tom Cunningham and Brian Gough discuss the importance of prototyping. For more insights go to www.eachandother.com Subscribe on iTunes: https://itunes.apple.com/ie/podcast/conversations-with-each-other/id1223993419?mt=2 @theothershq @tomcdesign @brianherron @brian_gough
The recurring trend with customer experience we've called 'The Pit of Despair' when your customer's experience drops dramatically. Each&Other's Brian Herron and Tom Cunningham discuss. For more insights go to www.eachandother.com
The future of ecommerce will be created by companies that put people at the centre of their data. Each&Other's Laurence Veale, Piers Scott and Tom Cunningham discuss the need to think about the Qualitative data as much as the Quantitive. For more insights go to www.eachandother.com
The banking industry is on the cusp of major disruption. Each&Other's Laurence Veale and Tom Cunningham discuss the future of banking. Check out our showcase piece on 'Your Bank, Re-imagined' here: http://www.eachandother.com/future-of-banking.html