The DEX Show: A Show for IT Change Makers
Technology Podcasts
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
Location:
United States
Genres:
Technology Podcasts
Description:
The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.
Language:
English
Contact:
4702614191
Website:
https://www.nexthink.com/
Email:
nexthink1@gmail.com
Episodes
Portrait of a DEX specialist w/ Steve Walsh (Ayla Consulting)
1/31/2023
How did DEX technology become essential? In today’s episode, Tom is joined by Steve Walsh (Senior Consultant, Ayla Consulting) for an illuminating conversation that looks into both the past and future of DEX-driven IT. They discuss:
Find out more about Honeywell's DEX success here. Check out Steve's website here.
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com) .
To hear more interviews like this one, subscribe...
Duration:00:28:09
The DEX Show | Reality Bytes #14 – Poetry in the Machine
1/24/2023
Between chatbots capable of writing entire articles and apps that can churn out unique, beautiful
visual art in seconds, several innovations over the past year have turned up the volume on a
classic question – when does AI go too far?
We break down that question and more on this week’s Reality Bytes, as writers Sam Holzman
and Megan Brake are joined by technologists Dina Elshawaf and Oriana Ott to explore the
emergence of generative AI, discussing:
For more amazing DEX content,...
Duration:00:23:36
2023 in Fintech: From Crypto to DevOps w/ Robert Cooke (3Forge)
1/17/2023
In today’s episode, Tom and Tim meet Robert Cooke (CTO and Founder, 3Forge), for an absorbing chat about the changing technological face of the finance sector.
The guys cover a lot of interesting ground, from complexity, regulations and IT in financial services companies, to new technologies and thei potential impact on this highly regulated industry, to the future of crypto after 2022’s dramatic market crash.
For more amazing DEX content, including podcasts, articles and exclusive...
Duration:00:34:12
The DEX Show | Reality Bytes #13 - Trends and Predictions
1/10/2023
Reality Bytes is back with a special trends and predictions episode from the team – who consider the future of workplace VR, industry-specific cloud services, IT automation and more in a hilarious and lively start to the new year.
Journalist Sam Holzman delivers the predictions, while technologists Oriana Ott and Dina Elshawaf, alongside hosts Tom McGrath and Tim Flower, decide what to make of them…
Watch Darren Wright on IT automation at Honeywell here.
For more amazing DEX content,...
Duration:00:28:28
The Impact of Technology on Healthcare w/ Jonathan Butz (Nexthink)
1/4/2023
If your average primary care physician did everything they were expected to do over the course of a day, their day would be 25 and a half hours long.
Because of the impossible workload, anything that can be done to streamline proper operation must be a top priority — helping clinicians get back to what’s important: Patient care.
In today’s episode, we chat with Jonathan Butz, Healthcare Director at Nexthink, about how technology is helping enable more streamlined processes within...
Duration:00:25:57
The DEX Show | Reality Bytes #12 – The End-of-Year Special!
12/12/2022
For the final time in 2022, welcome back to Reality Bytes!
Over the last eleven episodes, Nexthink’s top technologists and journalists have brought forward and debated the hottest topics and most urgent trends in the world of DEX. Now it’s time to look back on the entire year and answer: What’s the story of 2022 as a whole?
From DEX going mainstream to cost reduction becoming priority #1, this year has seen so many trends emerge and transform the workplace as we know it. Listen as writers...
Duration:00:27:32
A Deeper Dive into Circular Economics
12/6/2022
In a world where everything has a lifecycle, what can we do to create greener practices across waste? Circular economics steps beyond measuring carbon emissions and may be the answer to improved sustainability.
In today’s episode, we chat with Marvin Nussek, Finance & Indicator Strategist at Circle Economy. Marvin explains the core of circular economics, addresses common misconceptions, and what circular economics looks like across tech.
We discuss:
Common misconceptions around circular...
Duration:00:24:24
The DEX Show | Reality Bytes #11 – The New-Age Genius Bar
11/28/2022
The Genius Bar revolutionized Apple’s physical stores and customer interactions – but can IT departments replicate their success in the modern workplace? Find out in this week’s episode of “Reality Bytes”, where journalists and technologists discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologist Dina Elshawaf to discuss:
· One company’s innovative version of Genius Bar-style IT service in the...
Duration:00:22:56
How the Digital Workspace Became the Essential Workplace (Digital Workplace Group)
11/22/2022
In today’s episode, we chat with Nancy Goebel, Deputy CEO at the Digital Workplace Group, about digital workspaces — a necessity in today’s world that demands more effort towards employee satisfaction and engagement.
But not everyone is comfortable with this shift from a traditional workspace. It’s why leaders must act as stewards of change if we’re to successfully transition into this new space.
We discuss:
DWG’s origin and the secret to building community
The digital experience from an...
Duration:00:32:43
Reality Bytes #10 - Are You Experienced?
11/15/2022
In this episode, writers Sam Holzman and Megan Brake are joined by technologists Oriana Ott and Dina Elshawaf to consider some of the most notable customer presentations from the Experience Everywhere 2022 world tour.
Megan picks a fascinating story from the Experience New York, where Gary Sherman from Liberty Mutual shared with his panel how the insurer was able to correlate individual performance at their call-center with DEX – and improve both together
Sam’s selects the ‘Early...
Duration:00:21:47
Experience at 35,000 Feet w/ Derek Whisenhunt (Southwest Airlines)
11/8/2022
This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!
If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:
How old-fashioned business models can evolve rapidly in the era of...
Duration:00:24:22
Reality Bytes #9 – The New York Hot Dog
11/1/2022
What can technology used to design the modern baseball stadium teach us about the modern workplace? You’ll find out in this week’s very special episode of “Reality Bytes”, where journalists and technologists join forces to discuss and debate the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf for one of Reality Bytes’ most unique conversations yet, as they discuss:
Digital dexterity...
Duration:00:22:39
IT + HR: The Partnership Driving the Future of Work w/ Sally Winston (Qualtrics)
10/25/2022
This week we bring you a very special episode of the DEX Show – as we spoke with Sally Winston, Head of EX Solutions Strategy EMEA at Qualtrics, live in London! Ahead of her riveting presentation at Experience Everywhere, Sally sat down with co-hosts Tim & Tom to offer even more insights from one of the companies on the forefront of the employee experience revolution. We discuss:
· CIOs and CHROs joining forces to tackle technology challenges
· Why companies are prioritizing employee...
Duration:00:21:24
Reality Bytes #8: Survey Secrets & the Death of the 9-to-5
10/18/2022
Welcome back to another edition of Reality Bytes, where Nexthink’s top journalists and technologists join forces to discuss and debate the leading stories in the world of DEX!
This week, writers Sam Holzman and Megan Brake sit down with technologist Oriana Ott, leaving no stone unturned as they break down two of the trends that are defining today’s workplace as we know it.
Join the team as they answer:
Is work-life integration replacing work-life balance?
Can IT really manage a workplace...
Duration:00:25:25
CIOs through the Great Resignation w/ Martha Heller
10/13/2022
In today’s episode, we chat with Martha Heller, CEO of Heller Search Associates and a returning guest, to the show to tap into her expertise as an executive and an IT leadership guru as we continue to try to answer the question “what happens next?” post-pandemic and Great Resignation. Join us as Martha gives her best advice for how leaders can not only navigate and survive, but thrive through this season of uncertainty.
We discuss:
The impact of The Great Resignation on CIOs as leaders and...
Duration:00:28:12
Reality Bytes #7 – Do believe the (DEX) hype?
10/4/2022
Welcome back to a special “Reality Bytes”, where a solo Tom is joined by Megan, Sean, Oriana and Dina to consider the timely topic of digital employee experience (DEX) and hype. The discussion follows the appearance of both Forrester’s EUEM Wave report from earlier this year, and Gartner’s Market Guide for DEX Tools last month.
Listen to the team cover the following questions:
To what extent DEX is a transformative set of capabilities, rather than just flavor of the month
How to select...
Transforming the Workplace Through Employee Experience
9/27/2022
In today’s episode, we chat with Patti Blackstaffe, CEO and Transformation Specialist at GlobalSway, as she explains how the employee experience is continuing to change the face of the workplace and why investing in the employee experience is should be a priority for every organization.
We discuss:
Transitioning into a post-pandemic workplace with the economic insecurity we are all experiencing
The secret to ensuring ongoing transformation is successful through growth and...
Duration:00:20:14
Reality Bytes #6 – From the Classroom to the C-Suite
9/20/2022
Welcome back to “Reality Bytes”! In this special edition of the DEX Show, we bring together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, writers Sam Holzman and Sean Malvey are joined by technologists Oriana Ott and Dina Elshawaf – and they got to the bottom of two of the most urgent (and even controversial!) issues facing modern technology professionals:
Are...
Top 5 Experience Enablers w/ Andrew Hewitt (Forrester)
9/13/2022
What do you need to provide a great digital employee experience?
In today’s episode, one of the foremost experts in EUEM technology provides the definitive answer to that crucial question.
We’re chatting once again with Andrew Hewitt, senior analyst at Forrester and the author of The Forrester Wave™: End-User Experience Management, Q3 2022. This report delivers deeply researched analysis of the top EUEM vendors in the world – and Andrew’s brought the same level of illuminating insight to...
Reality Bytes #5: AI & the Application Avalanche
9/6/2022
Welcome to the latest installment of “Reality Bytes”, which brings together Nexthink’s brightest minds from both the journalist and technology fields to give listeners two perspectives on the topics that matter most in the world of DEX.
In this episode, the DEX Hub’s Sam Holzman joins technologist Oriana Ott, discussing two timely issues impacting today’s IT leaders and digital workers alike:
SaaS Sprawl and what happens when too many apps flood the digital workplace.
Automation anxiety:...
Duration:00:17:39