Creating a new product category also creates a plethora of challenges - from spotting the right market niche to convincing customers that yours is a service they need. Could nimbly adapting to new markets and to new clients bases be the key to success? Spendesk's Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss.
The final episode in our series The Sales Summit, examining the trends and challenges shaping the future of sales. The episode features highlights and previously unaired gems from our lively discussions with leaders from Slack, Guru, Aircall, Dialpad, Sherlock, and Glofox. We weave together their insights on speed, automation, and growth.
Episode 3 of our new podcast series which sees industry leaders go behind the mic to discuss the trends and challenges shaping the future of sales. In this episode we are joined by Aircall and Glofox to discuss where do sales leaders see the biggest opportunities to accelerate revenue? What levers do they have at their disposal? And what obstacles stand in their way?
Dee Reddy talks to Bailey Richards of People & Company, a coaching organization that helps organizations harness the power of community. She and her partners recently published Get Together, a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group.
Episode 2 of our new podcast series which sees industry leaders go behind the mic to discuss the trends and challenges shaping the future of sales. In this episode, Intercom's Shriya Ravikumar hosts Maggie Hott, Manager of Mid-Market Sales at Slack and Halid Ibrahimovic, Senior Director of Sales at Guru, as they discuss automation. Stan Massueras, our Director of EMEA Sales, introduces the episode.
Join Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams as they discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.
Introducing a new podcast series where industry leaders go behind the mic to discuss the trends and challenges shaping the future of sales. In this episode, Intercom's Dave Bennion is joined Dan O’Connell, Chief Strategy Officer at Dialpad, and Derek Skaletsky, CEO and Founder at Sherlock, to discuss the power of speed in sales. Mike Weber, our Director of Sales Development, introduces the episode.
Turning your product into a platform that developers can build on is a great way to tap into new audiences and expand your market share. But that mean you should take the leap blindly, simply because it’s popular at the moment. In this compilation episode, we've collated some of the best industry advice on how to build a platform (and whether you even should).
Like a sports franchise, a sales team should be both collaborative and competitive. But how do you build this dream team? That's the focus of Close.com CEO Steli Efti’s new book, The Startup Sales Playbook. He rejoins the podcast this week to share advice on hiring in sales and building a collaborative culture.
Gerry Scullion (Human Centred Design Network) joins Dee Reddy (Intercom) to look at human centred design. They explore what it means, why designers should care and how design teams can be a force for good.
We're celebrating the launch of our new book Intercom on Sales. It's a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. So, we've delved into our podcast vaults to bring together a compilation of some of the best sales insights our guests have shared.
At many companies, content designers and strategists are expected to be like Stretch Armstrong: with one hand on a product, the other hand touching another and fingers and toes splayed wide in an attempt to reach as many different products as possible.
At Intercom, however, we’ve found that content professionals have the most success when they do less — but better.
Author and consultant, Jeff Gothelf, joins Intercom's Dee Reddy for a chat that ranged from strategies for making design part of a company’s DNA to the lessons we can learn from the human cannonball at a circus.
In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.