Inside Intercom-logo

Inside Intercom

Technology Podcasts >

More Information

Location:

United States

Twitter:

@intercom

Language:

English


Episodes

Scale: How Sprout Social increased retention with customer-centric marketing (S02:E02)

11/21/2019
More
Sprout Social's Director of Marketing Tara Robertson tells Intercom's Director of Content John Collins how building an empathetic, data-driven customer journey helps to ensure customer retention.

Duration:00:27:27

Scale: How Yelp drove down churn by building a customer success org (S02:E01)

11/14/2019
More
Kayti Sullivan (Yelp) chats to Kaitlin Petterson (Intercom) about why at a certain point of growth, companies need to create a customer success organization to grow customer relationships and revenue.

Duration:00:36:47

Spendesk's Nicolas Marchais on evolving with your market

11/7/2019
More
Creating a new product category also creates a plethora of challenges - from spotting the right market niche to convincing customers that yours is a service they need. Could nimbly adapting to new markets and to new clients bases be the key to success? Spendesk's Head of Sales, Nicolas Marchais, joins Dee Reddy on Inside Intercom to discuss.

Duration:00:31:53

The Sales Summit: In summation

11/5/2019
More
The final episode in our series The Sales Summit, examining the trends and challenges shaping the future of sales. The episode features highlights and previously unaired gems from our lively discussions with leaders from Slack, Guru, Aircall, Dialpad, Sherlock, and Glofox. We weave together their insights on speed, automation, and growth.

Duration:00:27:31

Woven CEO Tim Campos on how to spend your most important asset. (Spoiler: It’s time)

10/31/2019
More
Tim Campos joins Dee Reddy for a chat that ranged from how to balance human-computer interaction to scaling productivity practices and how to define efficiency in a knowledge-based economy.

Duration:00:31:12

The Sales Summit: Challenges of growth

10/29/2019
More
Episode 3 of our new podcast series which sees industry leaders go behind the mic to discuss the trends and challenges shaping the future of sales. In this episode we are joined by Aircall and Glofox to discuss where do sales leaders see the biggest opportunities to accelerate revenue? What levers do they have at their disposal? And what obstacles stand in their way?

Duration:00:17:09

People & Company’s Bailey Richardson on how to find your people

10/24/2019
More
Dee Reddy talks to Bailey Richards of People & Company, a coaching organization that helps organizations harness the power of community. She and her partners recently published Get Together, a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group.

Duration:00:34:13

The Sales Summit: Scaling sales with automation

10/22/2019
More
Episode 2 of our new podcast series which sees industry leaders go behind the mic to discuss the trends and challenges shaping the future of sales. In this episode, Intercom's Shriya Ravikumar hosts Maggie Hott, Manager of Mid-Market Sales at Slack and Halid Ibrahimovic, Senior Director of Sales at Guru, as they discuss automation. Stan Massueras, our Director of EMEA Sales, introduces the episode.

Duration:00:14:23

Intercom on Product: Rethinking outcomes over output

10/17/2019
More
Join Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams as they discuss the five inputs that guide us at Intercom; how to think about the relationship between inputs, outputs and outcomes; and how to frame projects as customer problems instead of business problems.

Duration:00:32:53

The Sales Summit: The need for speed

10/15/2019
More
Introducing a new podcast series where industry leaders go behind the mic to discuss the trends and challenges shaping the future of sales. In this episode, Intercom's Dave Bennion is joined Dan O’Connell, Chief Strategy Officer at Dialpad, and Derek Skaletsky, CEO and Founder at Sherlock, to discuss the power of speed in sales. Mike Weber, our Director of Sales Development, introduces the episode.

Duration:00:19:00

Louis Rosenfeld on how UX design can close the gaps between people

10/10/2019
More
Intercom's Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.

Duration:00:27:28

Fix My Churn’s Val Geisler on how to supercharge your email onboarding

10/3/2019
More
On this week’s show, we catch up with Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase.

Duration:00:25:39

Beyond the hype: Practical advice on building a platform

9/26/2019
More
Turning your product into a platform that developers can build on is a great way to tap into new audiences and expand your market share. But that mean you should take the leap blindly, simply because it’s popular at the moment. In this compilation episode, we've collated some of the best industry advice on how to build a platform (and whether you even should).

Duration:00:35:54

Close.com's Steli Efti on balancing competition and collaboration in sales

9/19/2019
More
Like a sports franchise, a sales team should be both collaborative and competitive. But how do you build this dream team? That's the focus of Close.com CEO Steli Efti’s new book, The Startup Sales Playbook. He rejoins the podcast this week to share advice on hiring in sales and building a collaborative culture.

Duration:00:35:48

Human-Centered Design Network's Gerry Scullion on inclusive architecture

9/12/2019
More
Gerry Scullion (Human Centred Design Network) joins Dee Reddy (Intercom) to look at human centred design. They explore what it means, why designers should care and how design teams can be a force for good.

Duration:00:28:17

Intercom on Product 5: Rise of the “keyboard-first” generation

9/5/2019
More
Join Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams as they discuss their latest thoughts on how to build successful product at scale.

Duration:00:29:19

Everything we’ve learned about scaling sales

8/29/2019
More
We're celebrating the launch of our new book Intercom on Sales. It's a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. So, we've delved into our podcast vaults to bring together a compilation of some of the best sales insights our guests have shared.

Duration:00:28:11

Intercom’s Jonathon Colman on why content designers should do less

8/22/2019
More
At many companies, content designers and strategists are expected to be like Stretch Armstrong: with one hand on a product, the other hand touching another and fingers and toes splayed wide in an attempt to reach as many different products as possible. At Intercom, however, we’ve found that content professionals have the most success when they do less — but better.

Duration:00:28:52

Lean UX author Jeff Gothelf on why design must have a seat at the table

8/15/2019
More
Author and consultant, Jeff Gothelf, joins Intercom's Dee Reddy for a chat that ranged from strategies for making design part of a company’s DNA to the lessons we can learn from the human cannonball at a circus.

Duration:00:30:52

Slack’s Lane Collins on radical convenience in the customer experience

8/8/2019
More
In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.

Duration:00:27:12