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United States

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@intercom

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English


Episodes

Louis Rosenfeld on how UX design can close the gaps between people

10/10/2019
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Intercom's Jonathan Colman chats to Louis Rosenfeld about his work at Rosenfeld Media, the future of Design Ops and how IA and UX experience can inform publishing and curating decisions.

Duration:00:27:28

Fix My Churn’s Val Geisler on how to supercharge your email onboarding

10/3/2019
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On this week’s show, we catch up with Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase.

Duration:00:25:39

Beyond the hype: Practical advice on building a platform

9/26/2019
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Turning your product into a platform that developers can build on is a great way to tap into new audiences and expand your market share. But that mean you should take the leap blindly, simply because it’s popular at the moment. In this compilation episode, we've collated some of the best industry advice on how to build a platform (and whether you even should).

Duration:00:35:54

Close.com's Steli Efti on balancing competition and collaboration in sales

9/19/2019
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Like a sports franchise, a sales team should be both collaborative and competitive. But how do you build this dream team? That's the focus of Close.com CEO Steli Efti’s new book, The Startup Sales Playbook. He rejoins the podcast this week to share advice on hiring in sales and building a collaborative culture.

Duration:00:35:48

Human-Centered Design Network's Gerry Scullion on inclusive architecture

9/12/2019
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Gerry Scullion (Human Centred Design Network) joins Dee Reddy (Intercom) to look at human centred design. They explore what it means, why designers should care and how design teams can be a force for good.

Duration:00:28:17

Intercom on Product 5: Rise of the “keyboard-first” generation

9/5/2019
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Join Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams as they discuss their latest thoughts on how to build successful product at scale.

Duration:00:29:19

Everything we’ve learned about scaling sales

8/29/2019
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We're celebrating the launch of our new book Intercom on Sales. It's a deep dive into the many lessons we’ve learned about how selling works at scale, covering everything from hiring tactics to the needs of modern buyers to fundamental processes for forecasting and managing deals. So, we've delved into our podcast vaults to bring together a compilation of some of the best sales insights our guests have shared.

Duration:00:28:11

Intercom’s Jonathon Colman on why content designers should do less

8/22/2019
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At many companies, content designers and strategists are expected to be like Stretch Armstrong: with one hand on a product, the other hand touching another and fingers and toes splayed wide in an attempt to reach as many different products as possible. At Intercom, however, we’ve found that content professionals have the most success when they do less — but better.

Duration:00:28:52

Lean UX author Jeff Gothelf on why design must have a seat at the table

8/15/2019
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Author and consultant, Jeff Gothelf, joins Intercom's Dee Reddy for a chat that ranged from strategies for making design part of a company’s DNA to the lessons we can learn from the human cannonball at a circus.

Duration:00:30:52

Slack’s Lane Collins on radical convenience in the customer experience

8/8/2019
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In this week's Inside Intercom, Slack's Lane Collins chats to Kaitlin Petterson about their policy of 'radical convenience' and how Slack manages the customer experience as a product and how that experience should evolve as the business grows.

Duration:00:27:12

Brex's Michael Tannenbaum on fintech growth strategies

8/1/2019
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When you’re starting a company, it’s only natural to crave a roadmap. But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination. That’s why Brex’s CFO Michael Tannenbaum believes in breaking a few rules. He chats to Intercom's Tara Larson about knowing when to follow your intuition and driving the future evolution of a fintech disruptor.

Duration:00:33:38

Intercom on Product: The principles behind how we build

7/25/2019
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In this episode Des Traynor and Paul Adams discuss the principles upon which we've built our product, and indeed our business, here at Intercom. They talk about the value of having a clearly defined set of principles and how they can become the foundation for cohesive decision making.

Duration:00:33:27

New Relic's Mark Weitzel on creating open developer communities

7/18/2019
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Developing software is a tough, complicated task. But as companies strive to become more agile and innovative, DevOps is gaining an increasingly important seat at the table.

Duration:00:26:51

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

7/11/2019
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Michael Redbord, General Manager for HubSpot’s Service Hub, sits down with Intercom's Kaitlin Pettersen to discuss how a billion dollar company like Hubspot apply that human touch in every customer support interaction.

Duration:00:27:42

Josh Seiden on why your product team should focus on outcome vs. output

7/4/2019
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Josh Seiden, author of the new book Outcomes Over Output, joins the Intercom podcast to discuss why focusing on outcomes instead of outputs has become a rallying call for product teams today.

Duration:00:33:02

Intercom on Product: The most valuable meetings for building product

6/27/2019
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Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams share their latest thoughts on how to build a great product.

Duration:00:14:59

Slack’s Ceci Stallsmith on marketing your product platform

6/19/2019
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When it comes to platform marketing, Ceci Stallsmith’s experience is unparalleled, having worked at Box as part of their first platform team before later joining Slack in 2015 to found the platform marketing team there. Our Group Product Marketing Manager Jasmine Jaume speaks with Ceci about building a winning platform marketing strategy that delivers value for both developers and end-users alike.

Duration:00:34:55

Box’s Jeetu Patel on becoming a platform company

6/13/2019
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As part of our exploration of product platforms, we’re revisiting an insightful conversation we had awhile back with Jeetu Patel, the seasoned Chief Product Officer and Chief Strategy Officer at Box. Box is a prime example of a company that has successfully transformed their product into a platform and through that process, grow their business exponentially. Jeetu shares what made Box evolve into a platform in the first place and what you need to provide to help developers be successful with...

Duration:00:26:41

Building apps to expand your product’s reach, with MadKudu's Liam Boogar-Azoulay

6/6/2019
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Apps and integrations are critical for up-and-coming products looking to expand their reach. Predictive analytics tool MadKudu has capitalized on this strategy to grow their business with mid-market and enterprise customers. So we sat down with their Head of Marketing, Liam Boogar-Azoulay, to discuss how they embarked on this strategy and his advice for other teams thinking about building apps for their product.

Duration:00:24:54

Intercom on Product: How we unlock the power of feedback

5/30/2019
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In the second episode of this new product-focused series, Intercom co-founder Des Traynor and Intercom SVP of Product Paul Adams discuss how to harness the power of feedback to shape your product roadmap.

Duration:00:23:25