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Intelligent Automation Radio

Technology Podcasts

Hosted by Guy Nadivi, Intelligent Automation Radio is the #1 podcast for IT executives seeking insights on the impact & opportunities for innovation that automation is delivering to businesses around the world. Featuring thought leaders in AI, Machine Learning, Orchestration, Security Automation, & the Future of Work.

Hosted by Guy Nadivi, Intelligent Automation Radio is the #1 podcast for IT executives seeking insights on the impact & opportunities for innovation that automation is delivering to businesses around the world. Featuring thought leaders in AI, Machine Learning, Orchestration, Security Automation, & the Future of Work.


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Hosted by Guy Nadivi, Intelligent Automation Radio is the #1 podcast for IT executives seeking insights on the impact & opportunities for innovation that automation is delivering to businesses around the world. Featuring thought leaders in AI, Machine Learning, Orchestration, Security Automation, & the Future of Work.




(425) 207-8255


William Falcon, Founder and CEO of

Failing fast is one of Agile development’s conceptual pillars. Embracing the principle of failing fast leads to lower cost of failure, accelerated learning, and innovation-driven organizational culture. In the AI & machine learning world however, where testing & fast failing of models is heavily dependent on access to computing power, these desirable benefits are often out of reach. If your employer is computationally affluent like Facebook or Google, your machine learning models enjoy the...


Gaurav Dhillon, Chairman and CEO of SnapLogic

The trenches of technology's marketplace battlefield are strewn with the remains of high-tech leaders, undercut by adversaries marching in with the next great innovation. It's a manifestation of Creative Destruction, economist Joseph Schumpeter's famous theory about the continuous cycle of annihilation & creation that enables the new to replace the old. Of course "old" is a relative term in IT, but some are beginning to view automation in its current form as a legacy encumbrance. If it is,...


Krishna Gade, Co-Founder and CEO of Fiddler

There's a quote circulating on the internet that "trust takes years to build, seconds to break, and forever to repair". Its author was almost certainly referring to human relationships, but it turns out this sentiment applies equally to AI-driven decision making. Complex machine-learning models feeding AI algorithms can take a long time to develop. However, if they result in people's credit applications being erroneously rejected or medical conditions being misdiagnosed, confidence in that...


Mariesa Coughanour, Head of Automation Advisory at Cognizant

As women bridge the diversity gap in the technology industry, female executives like Cognizant’s Mariesa Coughanour, have advanced their careers to prominent positions in our profession, and it’s worth taking note. As head of Cognizant's Automation Advisory, Mariesa runs a practice for one of the world's leading professional services companies that transforms hyper automation from a buzzword into a reality. By tying together analytics, AI, and automation, Mariesa's team has generated tens...


Robert Hutter, Founder and CEO of FireStart

"If you can't describe what you are doing as a process, you don't know what you're doing." That quote was coined by William Edwards Deming, the famous 20th-century management consultant, who viewed process excellence as a sine qua non to performance excellence. When it comes to digital transformation, process excellence is very much foundational to automation excellence. Yet surprisingly, many organizations can't fully describe what they're doing as a process, suggesting that Deming was more...


Bob Friday, Vice President, CTO, and Co-Founder of Mist Systems, a Juniper Company

If a parallel could be drawn between the history of Artificial Intelligence and a professional star athlete who rehabilitated his career, it might go something like this. As a rookie, AI flashed occasional signs of brilliance that enthralled a million minds with the promise of greater possibilities. Then it floundered, getting sent down to the minor leagues to overhaul & revamp itself. Eventually it worked its way back up to the big leagues, and began fulfilling the expectations of greatness...


Michael Heric, Senior Partner at Bain & Company

Bain & Company, one of the world's three largest strategy consulting firms, has been at the forefront of digital transformation for many years now. Leading global organizations retain Bain’s services both to keep pace with technology advances, as well as gain competitive advantage in their markets. It’s not a bad place to be employed either, as evidenced by Glassdoor ranking Bain #1 on their list of Best Places to Work (four times!). No wonder then that Bain attracts the best, both customers...


Dave Wright, Chief Innovation Officer at ServiceNow

Longtime Harvard professor Theodore Levitt once said “Creativity is thinking up new things. Innovation is doing new things”. By that measure, ServiceNow must be among the most creative AND innovative organizations in the world. The disruptive product stream they've introduced to the ITSM market just in the last decade alone has propelled their growth into a $100 Billion software leviathan. They don't appear to be slowing down either. Accordingly, much of the IT world wants to know - can they...


Pascal Bornet, Author & former Head of AI, Automation, and Digital Innovation at McKinsey & Company

If you've already started & led the intelligent automation practice for McKinsey & Company, one of the world's three largest strategy consulting firms, and prior to that you did the same for Ernst & Young, one of the "Big Four" accounting firms, where do you go next? If you're Pascal Bornet, you and your co-authors publish a book that instantly becomes the standard reference work on intelligent automation. In this opus, you collectively distill all the valuable experience & insights gained...


Chaz Perera, Co-Founder & CEO of Roots Automation

Bots. They're everywhere, proliferating fast, and evolving their capabilities. Most of us are familiar with them in the form of chatbots, crawlers, and of course RPA bots, but what about an emerging class of autonomous software programs called Digital Coworkers? They’re not just next. They’re now, and are already impacting the future of work in verticals such as the insurance industry. To learn more about Digital Coworkers and how they’ll interact with their human colleagues, we talk with...


Kieran Gilmurray, Global Automation Lead, and Internationally Recognized Intelligent Automation Expert

The Great British Bake Off is a popular BBC reality TV series showcasing contestants' baking skills as they advance through a series of challenge rounds. The final baker remaining after weeks of elimination stages is declared the winner. It's a grueling competition requiring culinary dexterity that encompasses numerous skills & techniques. It's also a microcosm for the future of work. In the 4th Industrial Revolution, professionals (like bakers) will need to expand their repertoire of...


Balaji Uppili, Chief Customer Success Officer for GAVS Technologies

Wikipedia defines Customer success as "...the business method ensuring customers achieve success, their desired outcomes while using your product or service." If automation is your product/service, what are the keys to ensuring it succeeds for your internal and/or external customers? When digital transformation projects have a documented failure rate as high as 84%, how should you approach implementation of automation to be part of the 16% that succeed? For answers we turn to Balaji...


Kevin Collins, CEO & Founder of

Is conversational AI all it's cracked up to be, or is hype eclipsing hope when it comes to deliverables? Has the gap between expectations and reality grown so wide that disappointment is inevitable, both for end-users and enterprise decision-makers? Or have the majority of chatbot vendors simply been targeting the wrong use cases, inadvertently leading their customers to insurmountable dead ends? One man with a clear-eyed vision of the market opportunity uncluttered by misconceptions...


Peter Voss, Founder, CEO, and Chief Scientist at

The Defense Advanced Research Projects Agency (DARPA) has divided AI's evolution into 3 distinct waves. Currently, we find ourselves in the 2nd wave, dominated by machine learning and big data. The 3rd wave however, is nearly upon us, and will allow AI to go from learning and perceiving to reasoning and possibly even generalizing. The ability to generalize is AI’s holy grail. Though rarely mentioned by its name – Artificial General Intelligence (AGI) – it’s often depicted in SciFi movies and...


Dwayne White, Vice President of Technology Automation at LPL Financial Services

Some of you were introduced to automation in school, or at work, or perhaps even by a family member or friend. Our guest on this episode began his automation journey in the US Marine Corps. Corporal Dwayne White's first automation project involved "digitally transforming" a manual process done on a Xerox typewriter into a far more efficient solution done on a PC. From there, he progressed through successive levels of technical & executive responsibility, until reaching his current position...


Yousuf Khan - Partner at Ridge Ventures

Perhaps you've heard the famous African Proverb "If you want to go fast, go alone, but if you want to go far, go with others". Our guest on this episode has gone far, but he's also gone pretty fast. Yousuf Khan has been CIO for a number of high-profile startups, a couple of them quite notable in the automation space. His talent and vision led him to those roles, but his networking and outreach allowed him to excel. Now as Partner with an early stage venture capital fund, he advises both CIOs...


Charles Lamanna - Corporate Vice President, Low Code Application Platform at Microsoft

"To me, Microsoft is about empowerment... we are the original democratizing force, putting a PC in every home and every desk." That quote by CEO Satya Nadella, of course, reflects the ubiquity achieved by the Windows operating system. His company’s feat of democratization however, is just prologue to the coming revolution Microsoft foresees in automation. An upheaval expected to be so disruptive to the status quo, it will empower the information worker masses to finally overthrow the...


Mark Settle - Author & former CIO of Oxy, BMC Software, & Okta

HBO’s emmy-nominated comedy series Silicon Valley offers a humorous behind-the-scenes take on the trials and tribulations of technology startups. Its techie-driven dialogue is unusual for mainstream entertainment, but refreshing for those of us in IT. Pulling back the curtains on life at Silicon Valley IT departments is a specialty of our guest on this episode, Mark Settle. As a 7-time CIO of companies such as Oxy, BMC Software, & Okta, Mark reveals quite a bit in his latest book "Truth from...


Beerud Sheth - Co-Founder and CEO of Gupshup

The Millennial generation is still retail's most coveted demographic, but Generation Z isn't far behind. Both cohorts grew up as "digital natives" with computers, game consoles, and mobile phones. It's no surprise then that being online is second nature to them, and increasingly, chatbots is where Millennials & Generation Z can be found interacting online with retailers & other businesses. Conventional marketing wisdom has long dictated that you have to meet your customers where they are....


Matt Sanchez - Founder & CTO at CognitiveScale, and Former Leader of IBM Watson Labs

"First is the worst, second is the best, third is the one with the treasure chest." Some of you may recognize this old children's poem, variations of which can be found on the internet that replace the last two words "treasure chest" with....well, I'll leave it up to you to find out. Though quaint, this rhyme is actually quite germane as shorthand for the many iterations AI projects must cycle through before they start delivering trusted data, trusted decisions, & trusted outcomes. The worst...