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Spark Plug

Technology Podcasts

Spark Plug talks to smart people working at the intersection of business and technology, to spark authentic conversations about the future of retail, customer engagement and technology.Brought to you by SnowShoe — your smarter loyalty leader.

Spark Plug talks to smart people working at the intersection of business and technology, to spark authentic conversations about the future of retail, customer engagement and technology.Brought to you by SnowShoe — your smarter loyalty leader.


United States


Spark Plug talks to smart people working at the intersection of business and technology, to spark authentic conversations about the future of retail, customer engagement and technology.Brought to you by SnowShoe — your smarter loyalty leader.






Anne Bryan

Anne Bryan is a transformative executive experienced in leading world-class software and non-profit teams. She was a founding team member for Circle, an award-winning screen time management and parental controls software. In 2020, Anne was named CEO at Circle, a position she held through to the company’s acquisition by Aura in December 2021. Her passion for education and children also led to her election to the Beaverton, OR School District Board of Directors, serving as Board Chair for...


Chris Bennett

Chris Bennett is the founder of Wonderschool, a mission-driven online platform that empowers experienced educators and child care providers to run their own in-home business while providing a much-needed service to other families in their communities. Wonderschool was named one of the world’s 10 most innovative companies in education by Fast Company, and Chris’ TED Talk on accessible childcare has gained more than 1.6 million views to date.


Ian Scott

Ian Scott has more than 20 years of experience within the retail and POP sectors. He has headed up business and marketing departments at several retail consulting agencies in the UK, including Tag, instinct laboratory Ltd., and UA Unibox. In 2020, he started his own consulting agency, Ian Scott Retail Consulting. And in 2022, Ian was named a Rethink Retail Top 100 Retail Influencer.


Liza Amlani

Liza Amlani is a go-to expert in retail merchandising, product creation and accelerating speed to market. She is a RETHINK Retail Top Influencer and a regular contributor to RetailWire, Bloomberg, and Forbes. Liza has more than 20 years of experience at luxury and mass merchant retailers in both regional and global markets.


Thad Price

Thad Price is CEO at Austin-based Talroo, an award-winning talent attraction platform. He has more than 17 years of experience in online recruitment and the job search vertical, and he is a recognized thought leader in the HR/talent acquisition space. Thad uses his cross-functional experience to turn client feedback into innovative products that help companies hire better.


James Morin

James Morin is Chief Strategy Officer at Crave Retail, a digital technology provider equipping innovative retailers with best-in-class fitting room technology. James has more than a decade of sales and operations experience across all facets of retail, D2C, eCommerce, distribution, and now SaaS Technology. Personally, he embraces a commitment to giving back and supporting local entrepreneurs through community initiatives.


Julia Niiro

Julia Niiro is the founder and CEO of MilkRun, an online marketplace and distribution technology that makes it easy to buy food directly from local farmers. She started MilkRun in 2018 in Portland, OR and is now preparing to scale nationally. MilkRun aims to develop an alternative to today's global food system that is better for the people eating it and growing it by simplifying local food shopping and making local food growing and logistics more efficient.


Jason Goldberg

Jason Goldberg is a fourth generation retailer who has had a front-row seat to the digital disruption of commerce over the course of his successful career. He is currently the Chief Commerce Strategy Officer at Publicis Chicago and the Chief Strategist at Retailgeek Consulting. Jason also co-hosts the popular e-commerce podcast, The Jason & Scot Show. In 2017, Jason was inducted into the National Retail Federation’s “The List” of people shaping the future of retail.


Gary Hawkins

Gary Hawkins is the Founder and CEO of CART (Center for Advancing Retail & Technology). CART’s mission is to connect retail to new innovative capabilities through programs, events, and education. Early in his career, Gary launched one of the first loyalty programs in the US supermarket sector. He has also worked with such companies as Procter & Gamble, helping brands develop a shopper-focus strategy and leverage customer insights and analytics into collaborative marketing initiatives. Gary...


Melissa Gonzalez

Melissa Gonzalez is the founder of The Lionesque Group, an award-winning firm of experiential retail strategists and designers, as well as a Principal and Shareholder at global architecture firm MG2. Her clients to date have included Amazon, Nordstrom, and The RealReal. Melissa is the author of the book The Pop-Up Paradigm and her writing is regularly featured in Forbes, Fortune, and The Wall Street Journal. She is also the host of the Retail Refined podcast.


Shelley E. Kohan

Shelley E. Kohan is a senior retail executive and consultant with more than 25 years of success in the industry. She is an Associate Professor at the Fashion Institute of Technology, and CEO & Founder of Shelmark Consulting. Shelley has been recognized as a Top 100 Global Retail Influencer by RETHINK Retail four years in a row. And she has been a featured spokesperson across many publications and media including NBC Nightly News, The Wall St. Journal, and The New York Times.


Jaime Ramirez

Jaime Ramirez is a RegTech leader, serial entrepreneur, angel investor, and executive professional with more than 30 years of experience in business, banking, RegTech, and information technology. For the last 18 years, he has specialized in the design and development of financial crime risk management, anti-money laundering, fraud prevention, and identity management software systems. Jaime is now the founder and CEO of Preventor, a company that provides the next generation in integrated...


Rob Markey, Bain & Company

Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. Rob leads the NPS Loyalty Forum and is broadly credited as the co-inventor of the Net Promoter Score (NPS). He is an expert in customer experience and loyalty, new product development, and customer service strategies. He is the co-author of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World.


Daniel McCarthy, Emory University

Daniel McCarthy is an Assistant Professor of Marketing at Emory University's Goizueta School of Business. He specializes in several areas of research that are pertinent to retail. Dan specializes in analyzing consumer behavior and predicting future shopping behavior. Dan’s research has been featured in several major media outlets including Harvard Business Review, Wall Street Journal, the Economist, and CNBC.


Sucharita Kodali, Forrester

Sucharita Kodali is a VP and Principal Analyst at Forrester. She is an expert on eCommerce, omnichannel retail, consumer behavior, and trends in the online shopping space. In her research, Sucharita covers such topics as eCommerce forecasting and trends, merchandising best practices, and conversion optimization. Previously, Sucharita was the Director of Marketing at Saks Fifth Avenue, and she has also held management positions at Toys R Us and the Walt Disney Company.


Ashley Kosak

Ashley Kosak is the co-founder and CEO of Green Aero, an organization dedicated to infusing sustainability into the future of space travel through producing green energy. In December 2021, Ashley published an article on Lioness sharing her story of experiencing sexual harassment while working at SpaceX. Her article went viral, prompting new conversations around sexism in STEM industries.


Mariam Reza, LivePerson

Mariam Reza is the Senior Vice President of Enterprise Solutions at LivePerson, which aims to make life easier for people and brands everywhere through trusted conversational AI. She is an expert in cross-functional collaborations, customer retention, global leadership, and customer success management. Mariam holds a Diploma of Customer Contact Leadership focused in Contact Centre Management from Customer Contact Solutions.


Simeon Siegel

Simeon Siegel is a Managing Director and Senior Retail and eCommerce Analyst at BMO Capital Markets, a full-service North American financial services provider. Simeon has been named a Rising Star of Wall Street by Institutional Investor and a Rising Star of Equity Research by Business Insider. He has been a guest lecturer at Harvard Business School and is a regular guest on CNBC.


Anne Mezzenga, Omnitalk

Anne Mezzenga is an entrepreneurial Retail Executive with over 15 years in the retail, marketing, experience design, and technology industries. She is one of the founders of and Third Haus, the lab joint venture with Xenia Retail built to develop next-generation retail and mall experiences. She is also Co-CEO of Omni Talk, one of the fastest-growing content platforms in retail.


Robbie Kellman Baxter

Robbie Kellman Baxter is the author of The Membership Economy and The Forever Transaction. She hosts the podcast Subscription Stories. Robbie has been focused on subscription and membership models for the past twenty years and talks to Spark Plug this week about the future of subscription and loyalty programs in retail.