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UC TODAY OUT LOUD

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United Kingdom

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English

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Episodes

Out Loud: Ericsson-LG Enterprise GPC 2018, Bringing the Family Together

11/13/2018
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Ericsson-LG Enterprise are one of the world's largest providers of communication solutions, with over 15 million global users. Their Global Partner Conference 2018, GPC 2018, was the perfect platform to gather their partner community together to discuss all of the biggest trends impacting their organisations. The general industry move towards cloud and service based platforms is going to be critical to their development. UC Today were in attendance at GPC 2018 to bring you all of the latest...

Duration:00:20:03

Out Loud: Customer Success Superstar Nicolle Paradise

11/12/2018
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Everyone understands how important customers are to any organisation. The importance of great customer service is only increasing as industries become more and more competitive. Distinguishing yourself by providing great customer experiences is critical and could be the difference between success and failure. In this episode of Out Loud we hear from one expert who travels the globe speaking about the nuances of customer service and customer journeys to understand more about how to provide...

Duration:00:15:07

Out Loud: Start Your Strategy with CPaaS

11/9/2018
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The adoption of cloud based services have transformed the way in which businesses can consume technology. The XaaS, or as a service, model has various business benefits and organisations globally are realising these through the uptake of subscription services. One of the most transformational service platforms to develop over recent years is that of CPaaS. The communications platform as a service model offers businesses and developers the chance to leverage cloud services and integrate...

Duration:00:29:21

Out Loud: UC Awards 2018 - Plantronics and Polycom, Twins Separated at Birth

11/7/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominees Plantronics and Polycom about their year so far, the main industry trends impacting them, and their plans for 2019. The news that Plantronics had acquired Polycom was one of the biggest stories in the unified communications world this year. The move was widely lauded as shrewd one with little portfolio overlap and huge potential for complimentary services. How has everything gone since the acquisition was...

Duration:00:15:40

Out Loud: UC Awards 2018 - Making Bespoke Audio Ubiquitous with Audio Productions

11/6/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Audio Productions about their year so far, the main industry trends impacting them, and their plans for 2019. Branding is huge within any market sector, so making sure you come across in the best way possible is crucial. Audio Productions are enhancing brand image for their customers by improving the professionalism and effectiveness of their communication systems. On hold systems have often failed to maximise...

Duration:00:12:03

Out Loud: UC Awards 2018 - The Foundation of Formation Tech

11/5/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Formation Tech about their year so far, the main industry trends impacting them, and their plans for 2019. We all know how critical communication is within any business, and Formation Tech are focused on ensuring that organisations can use their systems to maximise their own potential. As one of Avaya's most valued partners, Formation, have worked alongside the communications giant to refine their cloud...

Duration:00:12:22

Out Loud: UC Awards 2018 - The Lowdown on Highfive

10/30/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Highfive about their year so far, the main industry trends impacting them, and their plans for 2019. Video communication and collaboration is becoming more and more important in the enterprise world. Being able to see your colleagues, regardless of their location, and collaborate with them is a critical facet of any modern business. Highfive take video collaboration very seriously and their WebRTC based...

Duration:00:16:20

Out Loud: Autumn News Roundup

10/29/2018
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It has certainly been a busy couple of months in the world of unified communications and collaboration. In this episode Rob and Patrick roundup and review all of the biggest stories for you. The guys cover all of the major acquisitions that have taken place recently including Vonage acquiring NewVoiceMedia and RingCentral adding Dimelo to their portfolio. As well as covering the acquisitions the team also review all of the major new stories that have emerged. Lastly the guys look head to the...

Duration:00:19:22

Out Loud: UC Awards 2018 - A Seamless Experience with Fuze

10/26/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Fuze about their year so far, the main industry trends impacting them, and their plans for 2019. Fuze are one of the cloud-based unified communications companies that are growing most rapidly. Their holistic portfolio which includes voice, video and collaboration solutions has gained real traction with customers and has increased speculation about a potential IPO. Today we have a look back at 2018 from their...

Duration:00:12:22

Out Loud: UC Awards 2018 - RingCentral, Leading the UCaaS Market

10/24/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee RingCentral about their year so far, the main industry trends impacting them, and their plans for 2019. RingCentral are one of the world's leading providers of cloud-based communication and collaboration solutions. Their portfolio includes solutions across the UC landscape from the contact centre to the small office. Today they join me on the podcast to discuss their main highlights and news from the last year...

Duration:00:12:44

Out Loud: UC Awards 2018 - Game Changing Products with Dialpad

10/23/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Dialpad about their year so far, the main industry trends impacting them, and their plans for 2019. The cloud communications market is full of innovative businesses trying to maximise their proposition and enable customers to leverage the power of great communications. One of the most innovative and disruptive companies how share this aim, are Dialpad. Their pure-cloud communication platforms leverage the power...

Duration:00:11:02

Out Loud: UC Awards 2018 - Enhanced Analytics to Come from Spearline

10/19/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Spearline about their year so far, the main industry trends impacting them, and their plans for 2019. Ensuring great quality when it comes to communications systems is one of the most paramount concerns for all organisations. Spearline enable just that assurance, their testing services for toll and toll-free numbers enable their customers to provide the best possible quality of service. We hear from them to look...

Duration:00:11:47

Out Loud: UC Awards 2018 - A Year in the Life Of Ribbon Communications

10/18/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Spearline about their year so far, the main industry trends impacting them, and their plans for 2019. Ribbon Communications are now one of the most recognisable brands within the industry after the merger of Sonus and Genband. Their extensive portfolio assists their service provider partners and enterprise customers with all aspects of their networks in terms of communication, security and collaboration. In...

Duration:00:09:25

Out Loud: UC Awards 2018 - Advanced Collaboration with Oblong

10/17/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Oblong Industries about their year so far, the main industry trends impacting them, and their plans for 2019. Collaboration is becoming more and more important as working habits change and there are greater requirements for remote workers being able to perform together. Oblong with their solutions like the Mezzanine series enable fully content-rich collaboration within a local or sporadic environment. On Out...

Duration:00:12:44

Out Loud: UC Awards 2018 - Video Communication Takes Centre Stage with SilexPro

10/16/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee SilexPro about their year so far, the main industry trends impacting them, and their plans for 2019. The meeting, or huddle, room is one of the most important areas for communication and collaboration. Traditionally the setup of the hardware to facilitate interaction has possibly been incorrect. SilexPro are aiming to change this with their innovative solutions and products which make the technology a central...

Duration:00:12:02

Out Loud: "The Future is Here" Avaya and Formation Tech at GITEX 2018

10/16/2018
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GITEX is one of the world's largest technology shows with tens of thousands of attendees flocking to the Dubai World Trade Centre to examine all the latest technologies from the world's biggest companies. Avaya are one of the most recognisable brands at the event with their stand showcasing their most cutting edge unified communication and contact centre solutions. In this episode we catch up with them, during the show, to discuss their attendance along with one of their partners Formation...

Duration:00:13:28

Out Loud: UC Awards 2018 - "Greater Insights, Greater Context, Greater Automation and Greater Efficiency" with 8x8

10/15/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee 8x8 about their year so far, the main industry trends impacting them, and their plans for 2019. There has been a dramatic shift in the general attitude towards communications. The rise in popularity of cloud and hosted platforms is becoming more and more widespread. Even with market penetration only estimated at around 10-20% there is a still a huge opportunity for providers globally. 8x8 are one of the global...

Duration:00:09:07

Out Loud: UC Awards 2018 - More Software in 2019 from Logitech

10/12/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee Logitech about their year so far, the main industry trends impacting them, and their plans for 2019. One of the most recognisable brands within the industry Logitech specialise in solutions that enhance communication and collaboration. Whilst they are attending Microsoft Ignite in September we caught up with them to review 2018 and examine their plans for next 12 months.

Duration:00:08:55

Out Loud: How Flexible is Twilio Flex? We Find Out With AMC Technology

10/12/2018
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The modern contact centre is an integral part of any business providing the crucial contact point between customers and a brand. Twilio have been developing their cloud-based contact centre platform, Twilio Flex, and today we take a look at how flexible it really is. AMC Technology specialise in CRM integration within the contact centre and their new cloud platform, DaVinci, and Twilio Flex could be a perfect match. In this episode we look at the benefits of a new approach to contact centre...

Duration:00:15:24

Out Loud: UC Awards 2018 - Next Generation Communication with 2600Hz

10/11/2018
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As part of the submissions for the inaugural UC Awards we spoke to award nominee 2600Hz about their year so far, the main industry trends impacting them, and their plans for 2019. Cloud telephony has often been criticised for being overly complex to initiate and too expensive to operate. 2600Hz was founded to be the antithesis to these issues. It offers a cloud-based telephony platform that simplifies how business sell, deliver and manage communication services all developed as an...

Duration:00:09:41