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      TuneIn User Needing Help

        Last Updated: June 30, 2021

        TuneIn Privacy Shield Policy

        On July 16, 2020, the European Court of Justice invalidated the EU-U.S. and Swiss-U.S. Privacy Shield Framework as a transfer mechanism for data between EU and US companies. Nonetheless, TuneIn will continue to honor its commitments with respect to personal data transferred pursuant to the Framework before July 16, 2020. Going forward, TuneIn intends to utilize the alternate transfer mechanism of Standard Contractual Clauses issued by the European Commission.

        TuneIn, Inc. (“TuneIn,” “we,” “us” or “our”) has subscribed to and will comply with the EU-U.S. and Swiss-U.S. Privacy Shield Framework (the “Framework”) as set forth by the U.S. Department of Commerce and the European Commission regarding the processing of Personal Information (as defined below) provided to TuneIn by TuneIn customers and business partners where such information is transferred from the European Economic Area (“EEA”), the United Kingdom, and Switzerland to the United States pursuant to Privacy Shield. TuneIn has certified that it adheres to the Privacy Shield Principles (the “Principles”) with respect to such data. If there is any conflict between this Privacy Shield Policy and data subject rights under the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Framework please visit You can view our certification at

        TuneIn created this Privacy Shield Policy to help you learn about how we handle Personal Information that is collected in the EEA and Switzerland and transferred to TuneIn in the United States. This Privacy Shield Policy supplements our Privacy Policy. Capitalized terms used in this Privacy Shield Policy have the meaning given to them by our Privacy Policy, unless specifically defined in this Privacy Shield Policy. This Privacy Shield Policy applies to TuneIn, which is subject to the investigatory and enforcement powers of the Federal Trade Commission.

        Scope of the Privacy Shield Certification

        TuneIn’s participation in the Privacy Shield applies to Personal Information provided by users of TuneIn’s services and TuneIn’s business partners and vendors, where such Personal Information is received from the EEA and Switzerland. 

        Personal Information Received from the EEA and Switzerland

        We may receive from the EEA and Switzerland some or all of the information listed in our Privacy Policy. Some of that information may qualify as “personal information” or “personal data” (collectively, “Personal Information”) as defined in the Framework.

        Data Integrity and Purpose Limitation

        We may use the Personal Information we receive from the EEA for the purposes set forth in our Privacy Policy or as you may otherwise be notified. We take reasonable steps to ensure that the Personal Information we process is relevant and reliable for its intended use, accurate, complete, and current to the extent necessary for the purposes for which we use the Personal Information. We will not process Personal Information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by you. We will adhere to the Principles for as long as we retain the Personal Information collected under the Framework.

        Onward Transfers

        Our Privacy Policy describes the types of third parties that we may disclose your Personal information to, and the purposes of such disclosures. TuneIn’s accountability for personal data that it receives in the United States under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, TuneIn remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal data on its behalf do so in a manner inconsistent with the Principles, unless TuneIn proves that it is not responsible for the event giving rise to the damage.
        We may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

        Data Security

        We use reasonable and appropriate measures to protect your Personal Information from loss, misuse, unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Information.


        We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents that were not previously described in this Privacy Policy, or before we use it for a purpose that is materially different from the purposes listed in this Privacy Policy. To request to limit the use and disclosure of your personal information, please submit a written request as indicated in “Contact Information” below.

        Access to Personal Information

        Where appropriate, TuneIn provides you with access to the Personal Information that we maintain about you and to correct, amend or delete that information when it is inaccurate or has been processed in violation of the Principles by sending a written request as indicated in “Contact Information” below. We will review your request in accordance with the Principles, and may limit or deny access to Personal Information where providing such access is unreasonably burdensome or expensive under the circumstances, where it would violate the rights of someone other than the individual requesting access or as otherwise permitted by the Principles. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.

        Recourse and Enforcement

        With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, TuneIn is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.

        In compliance with the Privacy Shield Principles, TuneIn commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact us at:

        TuneIn, Inc.
        475 Brannan St., Ste 320
        San Francisco, CA 94107
        +1 650-319-7100
        United States

        TuneIn has further committed to address unresolved privacy complaints under the Privacy Shield Principles through an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint. This service is provided free of charge to you.
        If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 at

        Privacy Shield Policy Changes

        This Privacy Shield Policy may be changed from time to time, consistent with the requirements of the Framework. You can determine when this Privacy Shield Policy was last revised by referring to the “Last Updated” legend at the top of this Privacy Shield Policy. Any changes to this Privacy Shield Policy will become effective when posted to our website.

        Contact Information

        If you have questions, concerns, or complaints about this Privacy Shield Policy or our privacy practices, please contact us.

        TuneIn, Inc.
        475 Brannan St., Ste 320
        San Francisco, CA 94107
        +1 650-319-7100
        United States