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BBB The Bistro

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Redefining Customer Service

How is customer service being redefined and transformed into today’s every moving and booming marketplace? The Winter 2018 issue of TRUSTED highlights stories of incredible customer service to help us all gain a better sense of what it is shaping up to be in our 21st-century market. Nona Phinn, Project Director BBB’s TRUSTED magazines tell us more about this … Continue reading Redefining Customer Service →

Duration: 00:14:29

Internet Safety for Children

Michael Robb, Research Director with Common Sense Media shares helpful tips and advice on how to help kids thrive in a world of media and technology, all while staying safe online. Tune in on The Bistro.

Duration: 00:17:21

The Kindness Revolution

Consumer advocate, founder, and best- selling author of the book, The Kindness Revolution, Ed Horrell, shares his vision for bringing back the values of dignity, respect and kindness to the workplace, schools and everyday life in this inspiring episode of The Bistro.

Duration: 00:13:22

Consumer Technology Association On Innovation & Technology

Gary Shapiro, President and CEO of Consumer Technology Association (CTA) joins us on The Bistro to discuss how CTA accelerates growth and progress in our fast-paced economy and supports members who push the boundaries to propel consumer technology forward. We talk self-driving technology, smart cities and the top 10 most wanted tech gifts consumers … Continue reading Consumer Technology Association On Innovation & Technology →

Duration: 00:15:37

The Toy Association

Adrienne Appell, Director, Strategic Communications, at The Toy Association stops by The Bistro to give us another perspective on toys that go beyond play. In addition, just in time for holiday shopping, she shares some of the toys that are the “hot” list for kids this year! Listen in.

Duration: 00:13:35

The Smart Speaker Take Over

Tom Webster, VP Strategy and Marketing at Edison Research stops by The Bistro and talks Smart Speakers. This revolutionary device has transformed homes and has allowed us each a personal assistance in our lives. Listen in to see how much of an impact they are making and why you might not want to be left without … Continue reading The Smart Speaker Take Over →

Duration: 00:15:04

The Art of Car Buying

Searching for a great car buying experience? Well, on this episode of The Bistro, Jack Ballinghoff, GM from Koons Tysons Toyota, walks us through the best tips on the car-buying process. Take a listen and share this podcast episode with a friend!

Duration: 00:17:35

5 Myths About Cybersecurity

In honor of Cybersecurity month, we are bringing back one of our previous episodes on Cybersecurity myths. Learn what those who want your most valuable asset hope you believe is true. Council of Better Business Bureaus, Chief Security Office Bill Fanelli, reveals the truth behind Cybersecurity and its impact on small businesses.

Duration: 00:14:12

Reducing College Debt

Whether you’re still in school or just landed your first job, you can navigate the ins and outs of managing your money for a bright financial future! On this podcast discussion, Heather Evans, a wealth management advisor with @Merrill Lynch, shares helpful tips on paying off your college debt.

Duration: 00:12:55

The College Coach

Applying to college is both exciting and daunting! Karen Spencer, A College Admissions Consultant from College Coach, the nation’s leading provider of educational advising, shares important tips in the college application process.

Duration: 00:15:10

Technology and Real Estate

Advances in technology are making the home buying and selling process that much more accessible and exciting for consumers. Online searching, virtual tours, and “smart- home” technology are just some examples you’ll hear about in this episode of The Bistro with guests, Nobu Hata and Jessica Lautz from the National Association of Realtors.

Duration: 00:22:21

Artificial Intelligence – Our Future

Artificial intelligence (AI) has been changing the lives of humans for decades, but never has AI felt more ubiquitous than now. Craig Rhinehart, Director, IBM Watson Health Innovation and Market Development joins us on this exciting episode to share insights on a future with AI and the impact it will have on our lives.

Duration: 00:15:23

Meet the Hosts

Every week you join us for a new episode! This week we decided to give you, our listener a special treat, to meet the hosts of our podcast channels. Join us for a fun episode as Will Johnson (Better Business > Better Series) host and Elaine Espinola (The Bistro) host tell us a little bit about themselves.

Duration: 00:20:48

Washington Wealth Advisors

You save for years to send your young adult to the college of their dreams. But, what happens when your savings isn’t enough, or your young adult decides college is no longer on their to-do-list? Maura Schauss, Managing Partner with Washington Wealth Advisors, joins us to discuss the different ways you can pay for college.

Duration: 00:14:00

Notes For Life

Ronnie Notch, Co-Founder and Executive Director of Notes For Life Arts & Technology, joins us to discuss Notes For Life and its partnership with Microsoft. If your child is interested in music education, innovation, and entrepreneurship, or technology education, this episode will provide you with information to get your young person started in the musical art direction.

Duration: 00:12:23

Honest Tea

Listen in to hear Seth Goldman, Co-Founder, President, and CEO of Honest Tea, share how he turned an idea into a well-known and in demand product, as well as enlighten us all about what is organic and its vitality to clean eating.

Duration: 00:14:31

Junior Achievement

Ed Grocholski, Senior Vice President of Brand at Junior Achievement (JA), joins us to discuss the array of offerings the non-profit provides to children and how parents, schools, and mentors can get involved. Looking for something your children can participate in this summer? Take a listen to this great discussion and find a JA near you.

Duration: 00:14:57

Veteran Staffing Network

SVP of Veteran Staffing Network, David Muir stops by to help us understand the nuances between military service and civilian workforce, and the great alignment between the skills developed as a service member and the skills needed to successfully perform work in the private sector.

Duration: 00:15:39

Find Your Extraordinary

“Do something you love and you’ll never work a day in your life” a strong quote many of us strive diligently to accomplish in our lifetime. Jessica Herrin, CEO and Founder of Stella & Dot, joins us to discuss how to style all aspects of your life in order to find your happiness. Tune in to hear how Jessica found her extraordinary and how she is helping others to do the same. In addition, enter our “Find Your Extraordinary” Giveaway for your chance to win a special prize from Jessica Herrin...

Duration: 00:15:50


Retail continues to impact the future of business and the lives of consumers across the globe. The National Retail Federation (NRF) understands the importance of the retail industry, signified through the launch of Rise Up, a new program offering training and credentials that help entry-level job seekers develop meaningful careers in retail. Ellen Davis, Senior Vice President of Research and Strategic Initiatives of NRF and Executive Director with the NRF Foundation, joins us to discuss...

Duration: 00:15:20

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