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CRM MVP Podcast

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Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.

Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.
More Information

Location:

United States

Description:

Gus Gonzalez, a 6x Microsoft Business Solutions (CRM) MVP, covers subjects rarely discussed openly in the CRM Community. With 11 years of experience in the CRM world and hundreds of successful deployments around the world, Gus brings a real-world fact-based approach to these subjects and how they affect the Microsoft Dynamics 365 and Microsoft Dynamics CRM community.

Language:

English


Episodes

Episode 15: Moving to the Cloud, hosted by Chris Cognetta and Joel Lindstrom

12/3/2017
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On this episode, Chris Cognetta and Joel Lindstrom dive deep into Migrating to Microsoft Dynamics 365 Online. They will tackle areas regarding preparation, data, customizations, tools, Microsoft FastTrack, and readiness, to name a few. CRMUG Q3 2017 Magazine: https://goo.gl/B4pgiQ Microsoft FastTrack info: https://technet.microsoft.com/library/mt812191.aspx Follow us: https://twitter.com/CRMMVPPodcast Follow Chris: https://twitter.com/ccognetta Follow Joel:...

Duration: 00:38:03


Episode 14: Sales force automation and LinkedIn Navigator, with Brian Galicia

11/19/2017
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On December 8th, 2016, Microsoft closed its acquisition of LinkedIn and all of us on the Microsoft Dynamics 365 industry started wondering what that meant for us. Over the last few months, we've seen the evolution of the integration between the LinkedIn Sales Navigator and Microsoft Dynamics 365 Customer Engagement. I wanted to talk about this evolution and this acquisition as well, so I invited my good friend Brian Galicia, who is the world-wide lead for sales force automation and...

Duration: 00:33:20


Episode 13: Do you speak Developer?, with Daryl LaBar

11/5/2017
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One of the things that happens in almost every Microsoft Dynamics 365 Deployment is that you will end up with a combination of technical, and non-technical people involved in the project. Typically we find developers at the end of the "technical spectrum", and when people can't communicate with developers correctly they can cause project delays and time and effort wasted on the wrong functionality. Solution Architects are responsible for bridging the gap between non-technical and...

Duration: 00:31:06


Episode 12: I bet you didn't know about these documentation resources, with Amy Langlois

10/22/2017
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Like many of you, I always complained about the lack of resources available for Microsoft Dynamics CRM/365. That was until I realized that those resources are out there, and they are produced by the Microsoft Dynamics 365 Content Experience team led by Amy Langlois at Microsoft. So I invited Amy to talk about documentation and all the work her team does. We discussed: Resources covered on this...

Duration: 00:19:05


Special Episode: Why you need to attend eXtreme365

10/17/2017
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Originally I thought about releasing this episode the weekend before eXtreme 365, but I was able to get a discount code for all my listeners so everyone can register and attend eXtreme365 on November 6-9, 2017 in Long Beach, CA. We discuss: Visit their website at www.extreme365.com See the agenda here: https://goo.gl/dGh8xi Register here: https://goo.gl/J5gk26 Follow eXtreme 365 on Twitter @Extreme_365

Duration: 00:28:26


Clip Show: Best practices when setting up security

10/16/2017
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This is a short recap of the "Best Practices when Setting up Security" session I led during the 2017 CRMUG Summit in Nashville, TN. Best practices covered: Download slides for this session here: https://goo.gl/VD2rso Follow us on Twitter @CRMMVPPodcast and @Elev8Solutions

Duration: 00:10:46


Episode 11: Are you part of the CRM User Group?, with Tony Stein

10/8/2017
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The idea for the Dynamics CRM User Group (CRMUG) grew from the vision of a few Microsoft Dynamics users - to connect with other users and learn firsthand the best way to leverage the software they used every day. We discuss: www.crmugsummit.com Follow the CRM User Group on Twitter: https://twitter.com/crmug

Duration: 00:40:52


Episode 10: People hate change!, with Clarissa Simpson

9/24/2017
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On this episode, we focus on Change Management, Governance, and User Adoption. We discuss the ADKAR Model, which is a framework for understanding change. We discuss: The book reviewed on this episode can be purchased here: HERE Follow Clarissa on twitter @OKKiwiFlyHome

Duration: 00:39:25


Episode 9: Field Service Management, with Ben Vollmer

9/10/2017
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Dynamics 365 is comprised by sevaral apps. One of those apps is Field Service, and this app has a huge (and growing) market size! Ben Vollmer is the Global Sales Director for Field Service at Microsoft, but don't let this title fool you, Ben has worked with CRM systems for over 20 years, and has held multiple positions within the Dynamics space at Microsoft. We discuss: - What Field Service is and how are customers using it - Size of the Field Service Management Market from...

Duration: 00:29:28


Episode 8: Staying up to date with the world of Microsoft Dynamics, with Jason Gumpert from MSDynamicsWorld.com

8/27/2017
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Trying to keep up with all of the moving parts Microsoft is working and innovating on around Dynamics 365 would require a full time job just focused on learning what's new and what it means for customers. Jason Gumpert did that almost 10 years ago. He was one of the two founding members of MSDynamicsWorld.com, an online independent source of Microsoft Dynamics news and views with 60,000 registered members. Almost 10 years ago, Jason and Adam decided to leave their corporate jobs and...

Duration: 00:26:36


Episode 7: Time to talk about SalesForce, with Leon Tribe

8/13/2017
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No, this is not the "CRM Cage Match" I talked about on Episode 1, I need a SalesForce MVP to make that happen, but I reached out to a Microsoft MVP who has been blogging about SalesForce for years and we discuss their finances, their future, and what products they have to offer. We also discuss the Dynamics 365 2017 Spring Release and what we hope to see in the future. Follow Leon on twitter @LeonTribe and if you want to read more about what we discussed in this episode, check out his...

Duration: 00:26:09


Episode 6: Getting Intelligent about Business Intelligence, with the CRM Chart Guy

7/30/2017
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On this episode, CRM Superstar Ulrik Carlsson (a.k.a. CRM Chart Guy) stops by our studio to discuss Business Intelligence. But before we start our conversation, I share some news about the Podcast and the CRMUG Summit. If you want to skip the news and just listen to the discussion regarding Business Intelligence, you can fast forward to the 25 minute mark. We discuss: - What Business Intelligence really is vs. what some people think it is - The 4 important steps to follow when...

Duration: 00:50:08


Episode 5: Selecting the right Deployment Platform (Part 2)

7/16/2017
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This is Part 2 of a two-part series regarding Microsoft Dynamics 365 Deployment Platforms. On this episode, we wrap up our analysis of each platform and provide 3 rules to follow when selecting the right plaform to deploy Microsoft Dynamics 365. We will discuss: - Pros and Cons of each Deployment Method - Infrastructure Capabilities - Security and Compliance - Top 3 Rules to follow when selecting a platform for your organization

Duration: 00:31:43


Dynamics 365 July 2017 Release Special, a conversation with Param Kahlon

7/6/2017
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Like you, I had a lot of questions regarding the Microsoft Dynamics 365 July 2017 Update (v. 9.0), so I asked Param Kahlon (GM of Program Management, Dynamics 365 at Microsoft) to join me on a conversation to answer my questions. I asked Param questions about:

Duration: 00:32:08


Episode 4: Selecting the right Deployment Platform (Part 1)

7/2/2017
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This is Part 1 of a two-part series regarding Microsoft Dynamics 365 Deployment Platforms. On this episode, we start disecting each platform and comparing On-Premises vs. Online vs. Partner Hosted in an effort to help organizations get some clarity on the advantages and disadvantages of each platform or method. We will discuss: - Deployment Platforms/Methods - What is Saas, PaaS, and IaaS? - Licensing

Duration: 00:32:57


Episode 3: So you want to be an MVP?

6/17/2017
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This episode is dedicated to exploring all of the secrets about the MVP program. Microsoft Business Solutions MVPs Gus Gonzalez and Feridun Kadir share their experiences before and after receiving the Microsoft Most Valuable Professional (MVP) Award. Topics discussed:

Duration: 00:23:33


Episode 2: Finding the right partner

6/3/2017
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"This is not what we thought we were going to get." That statement is heard in many Microsoft Dynamics 365/CRM deployments, and most of the times is on the negative side. Either because the customer expected a different process or team dynamic during the deployment, or perhaps the business objectives the customer organization had at the beginning of the deployment are not being met. Regardless of the reason, finding and working with the right partner is perhaps the most critical factor...

Duration: 00:26:05


Episode 1: Training and Readiness

5/19/2017
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For the first episode of the CRM MVP Podcast, Gus tackles an important topic for everyone working with Microsoft Dynamics CRM or Microsoft Dynamics 365, Training and Readiness. We will not focus on discussing best practices on how to conduct training, or the right approach to deliver training during and after a deployment, we will instead focus on 3 main areas: We will wrap up the show with some best practices regarding how to stay up to date with new functionality and how to engage...

Duration: 00:29:37