When we think of smart products, the likes of the Nest thermostat or Amazon’s Alexa come to mind. And while a great number of connected devices are aimed at the consumer market, there are huge opportunities for bringing smart devices and process automation into the working day for the blue and grey collar workforce. Each&Other's Ciaran Harris and Tom Cunningham discuss the challenges and opportunities of designing for a connected workforce.
One of the keys to having a successful product or service is really understanding your customer. ‘Putting the customer first’ is the mantra for many high performing companies, but what does it actually mean and how do we go about it in an effective way? There are many User research methods we use, today Each&Other's Lar Veale and Tom Cunningham talk about the unsung value of interviewing users.
Product teams need vision and drive: we can learn a lot from using a 'concept car' approach in our products. The concept car becomes the physical embodiment of a set of values. It’s a way of getting people excited about the new design direction. Crucially, it’s a chance to gauge the public’s response to the design; features of the concept car that are well received can be progressed, and those that aren’t can be quietly dismissed.
"One of the worst things a customer can experience is that a company they have a service with really doesn't have a clue about them". In this podcast Each&Other's Peter Keane, Brian Herron and Tom Cunningham discuss Customer Experience, The Single Customer View and building and maintaining trust with your customers. www.eachandother.com @TheOthersHQ
The tools we use for designing, prototyping and testing with users are core to successful teams. But which one's do we choose? Each&Other's Tom Cunningham, Patrick Cusack, Brian Gough discuss the sea of options and the benefits of a unified toolkit within your team.
Continuing on with our series on Bringing UX into Organizations, Each&Other’s Brian Herron talks to Donal O Mahony of Fleetmatics about building design teams and shipping products that users love. Hope you enjoy. www.eachandother.com
Your Brand and Customer Experience are intertwined. Each touch point customers have with a product or service needs to be carefully designed to ensure the overall experience is as good as it can be. Each&Other's Brian Gough and Tom Cunningham discuss the brands that are doing it well and not-so well with some insights into how to improve.
Each&Other's Brian Herron, Tom Cunningham and Brian Gough discuss the importance of prototyping. Test your hypothesis early. Fail faster and learn early with less cost to your business. For more insights go to www.eachandother.com Subscribe on iTunes: https://itunes.apple.com/ie/podcast/conversations-with-each-other/id1223993419?mt=2 @theothershq @tomcdesign @brianherron @brian_gough
Each&Other's Brian Herron and Tom Cunningham discuss the recurring trend with customer experience we've called 'The Pit of Despair' when your customer's experience drops dramatically. For more insights go to www.eachandother.com
The future of ecommerce will be created by companies that put people at the centre of their data. Each&Other's Laurence Veale, Piers Scott and Tom Cunningham discuss the need to think about the Qualitative data as much as the Quantitive. For more insights got to www.eachandother.com
The banking industry is on the cusp of major disruption. Each&Other's Laurence Veale and Tom Cunningham discuss the future of banking. Check out our showcase piece on 'Your Bank, Re-imagined' here: http://www.eachandother.com/future-of-banking.html