Customer Experience Show-logo

Customer Experience Show

BlogTalkRadio

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.
More Information

Location:

Toronto, ON

Networks:

BlogTalkRadio

Description:

Customers want more! More respect, more choice, and more help! And they also want less! Less hassle, fewer procedures, less aggravation. Please join us to learn how to deliver that "more" and that "less" to your customers. Each week, trailblazing experts in Customer Experience will share what's new, what's exciting and what you can do to transform how your customers perceive you and your company.

Twitter:

@Mromanica

Language:

English


Episodes

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10/23/2014
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Duration: 00:00:02


Episode 41 - William Band - Jan 11,2011

1/11/2011
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Bill is Vice President and Principal Analyst at Forrester Research and is a leading expert on customer relationship management (CRM). He is the author of two books on customer-driven business strategies 1) Creating Value for Customers: Designing and Implementing a Total Corporate Strategy AND 2) Touchstones: Ten New Ideas Revolutionizing Business. He was named one of CRM Magazine‘s 2007 Influential Leaders, which recognizes the foremost thinkers, visionaries, and achievers in the industry....

Duration: 00:30:23


Episode 38 - Paul Tobey - Dec 10,2010

12/10/2010
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Paul Tobey is CEO of TrainingBusinessPros.Com and also known as the StreetSmartMarketer. He is Canada's leading internet marketing trainer, who has trained over 22 thousand business owners throughout Canada and the USA. He's trained some of Canada's top internet marketing companies, and a few graduates who went on to create successful internet marketing businesses. Clients like Brian Klemmer from Klemmer and Associates, Ontario Place and Kissner Milling have put his training into action,...

Duration: 00:30:24


Episode 37 - Daniel O'Sullivan - Dec 05,2010

12/5/2010
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Dan has over 20 years experience and innovation as an Entrepreneur, CEO and Scientist for Start-ups in Telecommunications, Speech/IVR Application Development and Software Engineering. He founded Interactive Digital and VUI Cloud, and is an innovator of Adaptive Technology for use in self-service telephone calls. He is a former Consultant Member Of Technical Staff at ATT Bell Labs (Alcatel – Lucent) and has received the “Winning Solver” award from a pool of 591 scientists at...

Duration: 00:24:14


Episode 36 - Michel Neray - Nov 29,2010

11/28/2010
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Is your essential message more than just your brand? Do you know what truly sets you apart of everyone else in your field? Do you know what your greatest value is — what makes you different, special and more valuable to your customers and clients? Michel Neray is the founder and Chief Differentiation Officer of The Essential Message. Since 2003, Michel has helped thousands of independent professionals, growing corporations and their employees discover and communicate their ‘Essential...

Duration: 00:29:47


Episode 32 - Dominira Saul - Nov 01,2010

11/1/2010
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Designing for the Upcoming World of Mobile Apps Dominira is Director of User Experience at Akendi. Akendi is a leading human experience design firm, leveraging equal parts experience, research, expertise and product design excellence. Dominira believes that behind every well-designed product or service there is a thorough understanding of the actual users and their needs. Dominira believes that behind every well-designed product or service there is a thorough understanding of the actual...

Duration: 00:29:53


Episode 31 - Bruce Temkin - Oct 15,2010

10/15/2010
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Bruce Temkin is widely viewed as a leading expert in customer experience. He has worked with hundreds of large organizations on defining and accelerating their customer experience journeys. Bruce is the author of the blog Customer Experience Matters which is one of the most popular blogs on customer experience. He regularly posts insights on topics such as customer experience, branding, and leadership. Bruce is the founder of Temkin Group, a research and consulting firm dedicated to...

Duration: 00:29:50


Episode 30 - Lou Carbone - Oct 12,2010

10/12/2010
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In an increasingly generic world, where customers are fickle, margins are thin and profits elusive, managing compelling experiences can make all the difference. That’s the message author and internationally acclaimed speaker Lou Carbone drives home. Recognized as the leader who launched the “experience” movement, Lou delivers a thought-provoking program focused on positive customer experiences to Fortune 500 Companies, top business schools, executive forums, sales conferences, associations...

Duration: 00:30:07


Episide 29 - Michael R. Hoffman - Oct 08,2010

10/8/2010
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Michael R. Hoffman is a pioneer in monetizing customers and customer experience. He has spent more than 20 years helping companies understand and value customers and leverage customer knowledge in every customer interaction. An expert in strategy, customer information systems and marketing, Hoffman plays the role of customer advocate within companies helping companies factor customer's preferences into every business decision and measurement system. Mr. Hoffman speaks the language of...

Duration: 00:29:50


Episode 28 - Dean Van Leeuwen - Sep 21,2010

9/21/2010
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Dean is an intellectual adventurer, customer experience alchemist and scholar of the new world of work. He has an insatiable appetite for discovering how businesses can become more successful and increasingly contribute to society. His real gift is an ability to take complex information and present ideas in a way that makes them practical and palatable. Dean acts as a translator between the scholarly world and the practical business world and is a sought after speaker and consultant. He is...

Duration: 00:30:32


Episode 27 - Ken Parson - Sep 20,2010

9/19/2010
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Ken is one of Canada's leading authorities on the psychology of Customer Experience Management and focuses solely on helping companies use the power of the customer experience to retain customers, build their market share, and improve the performance of the entire work force, so they develop a culture of delivering extraordinary customer experiences. He is also an author, a lecturer, the founding member of The Service Managers Group, a peer mentoring group for Service Managers, and the...

Duration: 00:30:36


Episide 26 - Tedde Van Gelderen - Sep 13,2010

9/12/2010
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What Does it Mean to Design for the Customer? Tedde infuses Akendi, its services and methodology with his strong belief that customer and user experience creation must go beyond a singular product interface, service or content. It should become deeply rooted in an organization’s research and design processes, culture, and ultimately be reflected in their products and services. A graduate of Radboud University, the Netherlands in Cognitive Ergonomics, Tedde has more than 19 years in...

Duration: 00:30:32


Episode 25 - Lior Arussy - Sep 11,2010

9/11/2010
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Lior Arussy is an author, visionary, consultant and creative catalyst. He is the founder of Strativity Group and pioneer of Customer Experience Management (CEM). He uses solid business strategies based on customer focus to help Global 2000 organizations and emerging businesses around the world create lasting profitable relationships with customers and employees. He received CRM magazine's "2003 Influential Leaders" award for his thought leadership and contribution to the industry. Arussy...

Duration: 00:30:35


Episode 24 - David Wheeler - Aug 29,2010

8/29/2010
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The Dollars and Sense of Employee Engagement - David Wheeler is the Executive Director of the Focus Group Ltd. He started in research and was promoted to Research Director 5 years ago with an appointment to the Board in 2009. He has a degree in HR and Law and has been a Sales Director of a number of companies as well as a financial print broker in the city of London. His belief system says people are your most valuable asset and your biggest cost after infrastructure. A business has to do...

Duration: 00:29:55


Episode 23 - Jack Springman - Aug 20,2010

8/20/2010
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How Do You Design a Customer Experience? Jack Springman spent eight years as a strategy consultant, focused mainly on evaluating acquisitions for corporate and private equity clients, before discovering that his real passion was for customer strategy and customer experience management, the area he has worked in for the last six years. Jack leads the Corporate Advisory Group of the BI and CRM systems integration company, Business & Decision, where his area of specialisation is B2B customer...

Duration: 00:30:07


Episode 22 - Derek Williams with Clients Andy Fisher and Bill Bongle - Aug

8/13/2010
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Customer Service in the Public Sector? In Episode 20, Derek Williams (Mr. WOW) spoke of his WOW Awards programme and how it has successfully improved the Customer Experience in the UK by addressing the Customer Service element. In today's follow up session, we will hear from 2 of Derek's clients on why they brought the program in, what worked well for them and some lessons learned. Derek's programme is unique in that it has been successful in not just the private sector but in the public...

Duration: 00:29:57


Episode 21 - Jim Love - Aug 08,2010

8/8/2010
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Does Social Media have a place in business? Demystify Social Media with our very own social media expert, Jim Love, executive producer of this show. Jim is an accomplished consultant with over 30 years of experience. He is the CEO of Chelsea Consulting a strategic IT consulting company which specializes in Outsourcing and Managed Services. Among his many accomplishments, Jim built the company’s CRM practice and has helped to make Chelsea a leader in Customer Relationship Management. Jim...

Duration: 00:30:14


Episode 20 - Derek Williams - Mr. WOW! - Aug 01,2010

8/1/2010
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WOW Awards! A Novel and Powerful Approach to Employee Recognition. Who is Mr Wow? Mr WOW is actually Derek Williams who is an inspirational and motivational speaker, and creator of The WOW Awards™. He is the leading UK customer service speaker and world-wide selling author. His latest book, co-written with Don Hales, is packed with examples of truly outstanding customer service from The WOW Awards and The National Customer Service Award. Derek is one of Britain’s leading business and...

Duration: 00:30:18


Episode 19 - Andrew Hull - Jul 26,2010

7/25/2010
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Eight to Great – 8 Steps to Differentiate Your Customer Experience. Andrew Hull is director of product marketing at RightNow, customer experience provider of customer experience management across the web, social networks and contact center. At RightNow, Andrew oversees product marketing functions responsible for positioning, messaging and product launches. Andrew has served in a range of marketing functions during his 7+ years with RightNow. Andrew holds a Master of Business Administration...

Duration: 00:30:27


Episode 18 - Al Bagocious - Jul 19,2010

7/18/2010
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Is Cost-Cutting Still the Right Prescription in Today’s Economy? Al Bagocius, owner of The A & I Consulting Group, started his business 20 years ago from his kitchen table. Frustrated with how his previous employers treated his customers, Al struck out on his own, with a focus and determination to give the best service in his industry of creative packaging. Today, Al’s strategy has brought him tremendous customer loyalty and success with companies of all sizes, including Fortune 500...

Duration: 00:30:17

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