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Hospitality Property School

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Episodes

KHDC 050 – How to Create Your Hospitality Property Training Program

5/30/2017
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For hospitality property to grow their business and remain competitive, they must make a commitment to ongoing employee training. Welcome to another addition of hospitality property school. Today, I’m going to take a look creating an employee training program. In our last podcast, I looked at the pros and cons of employee training. [...] The post KHDC 050 – How to Create Your Hospitality Property Training Program appeared first on Keystone HDC.

Duration: 00:10:17


KHDC 049 – The Importance of Training Your Staff

5/23/2017
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Ongoing employee training can show your hospitality property employees that you consider them valuable and improve any declining morale. Welcome to another addition of hospitality property school. Today, I’m going to talk about the importance of training at the hospitality property. Would you let a mechanic work on your car who never learnt [...] The post KHDC 049 – The Importance of Training Your Staff appeared first on Keystone HDC.

Duration: 00:08:33


KHDC 048 – Are You Feeling Stressed?

5/16/2017
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What is it like when you are feeling stressed? You can’t keep your thoughts together. Feeling stressed can affect you deeply in both mind and emotion. Welcome to another addition of hospitality property school. Today, I’m going to take a look at how you can overcome feeling stressed. But first a couple of questions. [...] The post KHDC 048 – Are You Feeling Stressed? appeared first on Keystone HDC.

Duration: 00:12:19


KHDC 047 -15 More Ways to How to Make Your Hospitality Property Memorable

5/9/2017
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Want to stand out from your competition? Here are 15 ways you can make your hospitality property memorable. Welcome to another addition of hospitality property school. Today, I’m going to talk about more ways to make your hospitality property memorable. In our last podcast I talked about 25 ways to make your hospitality [...] The post KHDC 047 -15 More Ways to How to Make Your Hospitality Property Memorable appeared first on Keystone HDC.

Duration: 00:09:10


KHDC 046 – 25 Ways to Make Your Hospitality Property Memorable

5/2/2017
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What can you do to go the extra step, to make your hospitality property memorable? Welcome to another addition of hospitality property school. Today, I’m going to talk about ways to make your hospitality property memorable. What do I mean by memorable? We have all visited properties that have friendly staff, nice rooms, a [...] The post KHDC 046 – 25 Ways to Make Your Hospitality Property Memorable appeared first on Keystone HDC.

Duration: 00:13:00


KHDC 045 – How to Create an Environmental Policy for Your Hotel

4/25/2017
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Hospitality properties can increase their credibility by having an environmental policy review and environmental policy statement. Welcome to another addition of hospitality property school. Today, I’m going to talk about your hospitality properties Environmental Policy Review. Over the course of these podcasts I have referred to the importance of a property operations manual many [...] The post KHDC 045 – How to Create an Environmental Policy for Your Hotel appeared first on Keystone HDC.

Duration: 00:08:44


KHDC 044 – Make Your Hospitality Property Green in 8 Easy Steps

4/18/2017
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Without an environmental green program in place, hospitality properties can be very wasteful and consume a huge amount of resources, but don’t panic… Welcome to another addition of hospitality property school. Today, I’m going to talk about how your hospitality property can be greener. Without a program in place, hospitality properties can be very [...] The post KHDC 044 – Make Your Hospitality Property Green in 8 Easy Steps appeared first on Keystone HDC.

Duration: 00:13:44


KHDC 043 – How Negative Reviews are Good for Business

4/11/2017
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I don’t care what a business you’re in - if you’re dealing with the public there are times you’re going to get negative reviews and there is very little you can do. Welcome to another addition of hospitality property school. Today, I’m going to talk about how negative reviews are good for business. I [...] The post KHDC 043 – How Negative Reviews are Good for Business appeared first on Keystone HDC.

Duration: 00:12:20


KHDC 042 – How to Ask For Hospitality Property Referrals

4/4/2017
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How should you ask for your hospitality property referrals? You can do this by outright asking or by being more subtle. Here are some tips. Welcome to another addition of hospitality property school. Today, I’m going to talk about how to ask for referrals. You can do this by outright asking or by [...] The post KHDC 042 – How to Ask For Hospitality Property Referrals appeared first on Keystone HDC.

Duration: 00:05:34


KHDC 041 – How to Get Non-Stop Referrals

3/28/2017
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How can you earn non-stop referrals from your guests? By Wowing your guests. Welcome to another addition of hospitality property school. Today, I’m going to talk about how to get non-stop referrals. As an independent hotel, resort, inn or bed and breakfast, a very effective way to grow your business is to referrals. [...] The post KHDC 041 – How to Get Non-Stop Referrals appeared first on Keystone HDC.

Duration: 00:07:41


KHDC 040 – Is Your Restaurant Meeting its Potential?

3/21/2017
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Does your hospitality properties have a great hotel restaurant? You might think you have a great restaurant but without good local patronage how do you know for sure. Welcome to another addition of hospitality property school. Today’s question is “Is your hotel restaurant meeting its potential?” If you have a restaurant and you’re [...] The post KHDC 040 – Is Your Restaurant Meeting its Potential? appeared first on Keystone HDC.

Duration: 00:08:24


KHDC 039 – How to Make Your Hospitality Property Accessible

3/14/2017
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Hospitality properties need to know all the required elements necessary in order to market as an accessible hotel, resort, Inn or B & B. Welcome to another addition of hospitality property school. Today, I’m going to talk about how you see if your hospitality property is accessible. I understand rules and guidelines necessary [...] The post KHDC 039 – How to Make Your Hospitality Property Accessible appeared first on Keystone HDC.

Duration: 00:07:11


KHDC 038 – How to Become Your Own Guest

3/7/2017
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How can you become a successful hospitality property owner if you don’t know to become your own guest? Welcome to another addition of hospitality property school. Today, I’m going to talk about how you become your own guest. A number of years back, I was approached by an acquaintance who was looking for [...] The post KHDC 038 – How to Become Your Own Guest appeared first on Keystone HDC.

Duration: 00:07:16


KHDC 037 – How Does Your Hospitality Property Compare?

2/28/2017
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Have you ever wondered about what hotel amenities your competition offers that your guests would love? Welcome to another addition of hospitality property school. Today, I am going to be talking about hotel amenities that will improve your guest experience. We at Keystone HDC sat down and compiled a list of items we feel every [...] The post KHDC 037 – How Does Your Hospitality Property Compare? appeared first on Keystone HDC.

Duration: 00:09:55


KHDC 036 – How to Make Surveys Work for You

2/21/2017
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“Why do we need surveys, I know what my guests like.” A statement by hospitality property owners who do not know what their guest like. Welcome to another addition of hospitality property school. Today, I am going to be talking about hospitality property surveys. “Why do we need surveys, I know what my [...] The post KHDC 036 – How to Make Surveys Work for You appeared first on Keystone HDC.

Duration: 00:07:48


KHDC 035 – How to Cheat at Newsletters and Get Away with It

2/14/2017
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Many hospitality properties are using newsletters as an inexpensive way to market their rate specials, packages, services & local events. Welcome to another addition of hospitality property school. I am your instructor and today I am going to talk about the benefits of a property newsletters. In today’s market, it is important for any independent [...] The post KHDC 035 – How to Cheat at Newsletters and Get Away with It appeared first on Keystone HDC.

Duration: 00:07:08


31 Insane (But True) Customer Giveaways

2/7/2017
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Do you like getting extra free stuff like a complimentary dessert at a restaurant or a discounted entrance fee to an attraction? This is the science behind Customer Giveaways. Welcome to another addition of hospitality property school. Today, we are going to talk about customer giveaways. When a business goes over and above [...] The post 31 Insane (But True) Customer Giveaways appeared first on Keystone HDC.

Duration: 00:08:55


KHDC 033 – What is the difference between Pinterest & Instagram?

1/31/2017
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They are visual-sharing social networking sites where you can upload photos and images for other people to see. What is the difference between Pinterest & Instagram? Welcome to another addition of hospitality property school. Today we are going to talk about Pinterest & Instagram and which is the better platform to use to market your hospitality [...] The post KHDC 033 – What is the difference between Pinterest & Instagram? appeared first on Keystone HDC.

Duration: 00:07:01


KHDC 031 – Who Else Wants to Be Successful with Twitter

1/17/2017
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Twitter is a powerful tool that can greatly benefit your hospitality properties brand by reaching out to your followers & providing enormous public relations. Welcome to another addition of hospitality property school. Today we are going to talk about how Market Successfully on Twitter. So with many social media options available why should you consider [...] The post KHDC 031 – Who Else Wants to Be Successful with Twitter appeared first on Keystone HDC.

Duration: 00:07:49


KHDC 030 – How to Use Facebook for Your Hospitality Property

1/10/2017
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Hospitality properties can benefit from a Facebook presence. It’s a great opportunity to drive visitors to your website & increase bookings. Welcome to another addition of hospitality property school. Today we are going to talk about the benefits of Facebook for business marketing. Facebook the home of family trip pictures, thoughts of the day and salsa recipes. [...] The post KHDC 030 – How to Use Facebook for Your Hospitality Property appeared first on Keystone HDC.

Duration: 00:08:04

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