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IT Provider Network

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English

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Episodes

Steps to take when a Key Employee Quits - IT Provider Network - The Podcast for Growing IT Service Providers

9/17/2017
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You're having a great day when one two of your key employees walk in and quit! I've been in business for over 21 years and I have had more than a few key employee come and go. It is part of what you signed up for when you became a business owner and entrepreneur. Unfortunately, I walked in on Monday morning and had not one but two employees give their notice to quit. Actually one quit and the other one retired. Now What? My two employees quitting had nothing to do with each other but you may...

Duration: 00:23:10


3 Things I learned at Robin Robins Cyber Security Bootcamp - IT Provider Network - The Podcast for Growing IT Service Providers

9/2/2017
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Building a Cyber Security Practice in your MSP It takes more than great tools to build a new cyber security practice. The tools are important but so is the right mindset. Wrapping up my month of conferences, here are my takeaways from the Robin Robins cyber security bootcamp She used to work for Tony Robbins, did you know that... isn't that funny? Last week I attended a Robin Robins Roadshow with a focus on cyber security. She gives excellent value to IT service Providers and MSP's looking...

Duration: 00:24:51


How to get Free Marketing Assistance ITPN-015 - IT Provider Network - The Podcast for Growing IT Service Providers

8/20/2017
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Conferencing In this episode of the IT Provider Network, I am going to share with you some of my observations from conferences I have just attended and show you how you can get free marketing assistance from your partners. ASCII Summit ASCII www.ascii.com I attended the 2017 ASCII summit for NY and NY a couple of weeks ago. It was great to connect with the ASCII leadership team, the vendors and my peers in New Brunswick. ASCII is the oldest and largest group of independent IT solution...

Duration: 00:16:15


Why most MSP’s Suck at Selling - IT Provider Network - The Podcast for Growing IT Service Providers

8/9/2017
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Most MSP's and specifically MSP Owners suck at selling! There I said it! At one time I identified myself with the majority of the issues that this podcast addresses. But not anymore and I am going to show you how you can improve at selling in your own MSP. I am going to show you how to suck less! The way I see it there are at least five things that cause MSP's to suck at selling: They are always chasing the shiny new object. Vendors are always trying to get us to expand our portfolio, tool...

Duration: 00:17:17


Helpdesk – What gets measured gets improved - IT Provider Network - The Podcast for Growing IT Service Providers

7/29/2017
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What gets measured gets improved – HelpDesk In todays episode of the IT Provider Network we are going to discuss ways you can improve your helpdesk and specifically your help desk by holding your team accountable to some metrics. Volume – How many tickets are you generating on a daily, weekly, monthly basis Response – How fast are you responding to and solving customer problems Noise – What are your ticket types and who are your noisy customers Production – Who on your team is getting it...

Duration: 00:18:28


The 2 Times Rule and how to it can make you more money -ITPN EP012 - IT Provider Network - The Podcast for Growing IT Service Providers

7/14/2017
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The Early Days Back when my business partner and I started the company in 1995, we were a couple of "snot nosed kids" as my mother used to call me when I was young. We were really good at what we did which was installing and implementing ERP software for manufacturers. We weren't however very good with finances. We were fortunate in that the company started off with a bang. We were traveling to some of the largest companies in the world and we were the Red Adair's of our eco-system. Saving...

Duration: 00:22:39


Hiring – Onboarding – the first 90 days – ITPN -EP011 - IT Provider Network - The Podcast for Growing IT Service Providers

7/4/2017
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Make the first 90 days successful for you and your new employee As soon as the offer is accepted. Get the Offer Letter Signed and start any pre-employment tasks Get a Voided Check for Direct Deposit If in the US get the w4 and i9 paperwork out of the way Order a pre-employee drug and background test Order any needed hardware and licenses for the new employee Have your plan together for where and what hours they will work In the days before the start date Set the new Employee up on all your...

Duration: 00:22:25


Hiring – Testing and Interviewing for great hires – ITPN -EP010 - IT Provider Network - The Podcast for Growing IT Service Providers

6/25/2017
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This is the 2nd part in a 3rd part series on hiring. See episode 9 for some tips on creating your job description and advertisement. In this episode of the IT Provider Network I am discussing tools and techniques to move the candidate from the inbox to the offer letter. Testing to weed out the noise. All of our candidates go through some sort of testing, and most go through quite a bit of testing to hedge our losses against a bad hire. Start your Testing in the Job Advertisement - make the...

Duration: 00:20:46


Hiring – Process and Tools to find great talent - IT Provider Network - The Podcast for Growing IT Service Providers

6/17/2017
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You’re growing, you’re hiring, your making decisions on new team members. If you’re like me it is one of the least favorite things you will have to do as an entrepreneur. You post an ad, have some interviews and hire someone that you basically have known for one hour. Then reality sets in. You basically only know a little bit about your new hire. They may or may not be a great tech, or worse he may be a terrible fit for your culture and act like a cancer on your team. Hiring and Finding...

Duration: 00:17:37


The Holy Trinity – ConnectWise Sell, Automate and Manage -ITPN-008 - IT Provider Network - The Podcast for Growing IT Service Providers

6/3/2017
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ConnectWise - Quosal, LabTech and ConnectWise ConnectWise - Sell, Automate and Manage In French Cooking it's Mirepoix In Italian Cooking it’s Soffreto In Cajun Cooking it's the Holy Trinity In IT Services it's ConnectWise In this episode we are going to talk about the three tools that I use to run our managed services business. Over the years we have standardized on tools that have been acquired by IT PSA vendor ConnectWise. We'll talk about using a quoting tool and why you need it to be...

Duration: 00:28:21


5 Things to Keep your Customers Happy and Reduce Churn – ITPN-EP007 - IT Provider Network - The Podcast for Growing IT Service Providers

5/18/2017
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5 Things to Keep your Customers Happy and Reduce Churn This week was a rough week for me. We had a couple of events that through off everyone in the service team. The WannaCry ransomware outbreak and the media coverage caused panic throughout our client base. We needed to react with communications, blog posts and new scripts to install the emergency patches released by Microsoft. This was coupled with a couple of big P2V or physical to virtual conversions and a hijacked server at a cloud...

Duration: 00:19:03


Fries with that? Scaling your MSP like McDonald’s - IT Provider Network - The Podcast for Growing IT Service Providers

5/4/2017
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Would you like fries with that burger? Or better yet would you like to build a managed services business the size of Mind Shift or All covered. How about just build a highly profitable business with minimal drama. Today we're going to look at three things we can learn from McDonald's to grow and scale our IT Service Provider business. I was watching the new movie The Founder; it’s the story of the McDonald's brothers and Ray Kroc the milkshake machine salesmen that turned a burger shack in...

Duration: 00:15:27


Tools for publishing and monitoring your social media networks – ITPN-005 - IT Provider Network - The Podcast for Growing IT Service Providers

4/14/2017
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In this episode I hope to share with you three important things: The power of customer testimonials and your "About Us" page How content is too expensive unless you find ways to repurpose it Some tools you can use to manage your social media networks. Show Links Using a project plan for settting up all your social media accounts - start with Directive's Ultimate Social Media Rig I caught a great episode of Noah Kagen presents where Noah's good friend Neville Medhora lured me into his...

Duration: 00:19:44


Tools for Creating Inbound Marketing Content – ITPN-EP004 - IT Provider Network - The Podcast for Growing IT Service Providers

4/2/2017
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Episode 4 - Tools for Creating Inbound Marketing Content Today I want to share with you some of the tools I use to create marketing and educational content for our company. I’m going to do this as a two-part series, so today i will focus on the tools I use to produce our digital content and next time I will share with you the tools I use to publish, repurpose and monitor what we publish on the Internet. You have probably produced some content for the Internet. As a company, we have dabbled...

Duration: 00:16:50


Building Rapport with Employees, Prospects and Customers – ITPN-EP003 - IT Provider Network - The Podcast for Growing IT Service Providers

3/18/2017
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Every wonder why you are not closing the deals you think you should or why you seem to be losing customers or employees left and right? I was there once, there were a lot of reasons that this was happening but one of the main reasons was that no one in our company was building lasting relationships. No one was building rapport. On this episode of the IT Provider Network we are going to talk about some proven ways you can use to build rapport and lasting relationships with your prospects,...

Duration: 00:16:18


Why 90% isn’t good enough – ITPN-EP002 - IT Provider Network - The Podcast for Growing IT Service Providers

3/11/2017
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So often as a managed service provider was a running with our choke out and trying to get all the critical and urgent tasks done and we forget about the important ones that will really change the way we deliver service and delight our customers. In today’s episode of the IT provider network we are going to talk about how 90% is not good enough. Episode 2 - Why 90% Isn't Good Enough 2017, Terry Rossi IT Provider Network http://www.itprovidernetwork.com/episode2 Transcript [0:00] I was...

Duration: 00:17:04


Multi Pronged Customer Communications – ITPN-EP001 - IT Provider Network - The Podcast for Growing IT Service Providers

3/4/2017
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In today's show we are going to talk about 3 great ways to keep in touch with your client base. I’m Terry Rossi and this is The IT Provider Network Show Episode Number 1 Episode 1 - Multi Pronged Customer Communications 2017, Terry Rossi IT Provider Network http://www.itprovidernetwork/episode1 Transcript [0:00] Music. [0:19] Welcome to the it provider Network show my name is Terry Rossi and I'll be your host today for episode 1 of the show. [0:26] We hope that you will join us on our...

Duration: 00:21:30