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Inside Intercom

22 Favorites

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Location:

United States

Twitter:

@intercom

Language:

English


Episodes

Michael Margolis, UX Research Partner at GV

8/17/2017
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As perhaps the only UX researcher on staff at a VC fund, Michael Margolis is parachuting into startups year-round to help them better understand their users. In this chat with Intercom Director of Research Sian Townsend, Michael walks us through his "start at the end" research framework, the ways in which he quickly develops rapport with new product teams, how to conduct research faster, and much more.

Duration: 00:29:30


Kristina Halvorson, founder and CEO at Brain Traffic

8/10/2017
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As the author of "Content Strategy for the Web" and founder of the content consultancy Brain Traffic, Kristina Halvorson has built her career around connecting with audiences and users and spurring them to action. In this chat with Intercom managing editor John Collins, she explains the evolving definition of content strategy, how it intersects with content marketing, the common mistakes many startups make with content, and more.

Duration: 00:30:09


James Buckhouse, Founder at Sequoia Creative Lab

7/27/2017
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James Buckhouse spent nearly a decade as an animator at Dreamworks, helping craft the Shrek and Madagascar franchises. Today he's the founder of the Sequoia Creative Lab, where his team applies story-driven design to products and experiences for Sequoia and its portfolio companies. In this chat with Intercom's Stewart Scott-Curran, James explains what film can teach us about designing products, exercises your team can do to uncover your own product’s story, and much more.

Duration: 00:29:13


Karen Church, Senior Manager of Product Analytics at Intercom

7/20/2017
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Karen Church joined Intercom from Yahoo in January 2016. Her mission: create and lead a cross-functional team of data analysts, data scientists and data engineers. In this conversation with Intercom editor Geoffrey Keating, she explains the metrics the matter most to her team, the importance of storytelling in her work, how to democratize data across a company, and much more.

Duration: 00:29:23


Jason Calacanis talks angel investing

7/13/2017
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Jason Calacanis is one of the most successful angel investors in Silicon Valley and was one of the very first in the door at Uber, Thumbtack, Robinhood and Wealthfront. In this conversation with Intercom's Des Traynor, Jason explains the qualities he looks for in founders, when they should begin pitching angel investors, how to approach valuation, and much more.

Duration: 00:36:03


Jeetu Patel, SVP of Platform at Box

7/6/2017
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In less than two years, Jeetu Patel has taken Box Platform from a mere idea to an open platform with more than 175 partners building Box content management into their own products. In this episode, Jeetu explains how startups today can repeat Box's process. He covers how a product team's mindset must change, building relationships with developers, and why your customers – not your competition – should dictate your integration strategy.

Duration: 00:25:54


Charity Majors, co-founder at Honeycomb

6/29/2017
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In this chat with Intercom software engineer Ingrid Epure, Honeycomb co-founder and veteran infrastructure engineer Charity Majors explains when your startup actually needs a dedicated ops team, why engineers need to get comfortable with failure, the role cross-pollination plays in a healthy engineering culture, and much more.

Duration: 00:30:42


The transition from startup to scale-up, with Joe Haslam

6/22/2017
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Joe Haslam, a startup founder and professor at IE Business School with a focus on how to scale companies, breaks down the common pitfalls cause premature scaling, paths to growth outside the Silicon Valley norm, the pros and cons of getting big, and much more.

Duration: 00:26:14


Martin Eriksson, co-founder at Mind the Product

6/15/2017
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With his new book, Product Leadership: How Top Product Managers Launch Awesome Products and Build Successful Teams, hot off the press, Martin Eriksson chats with Intercom's Adam Risman about what skills define successful product leaders, how startups should approach their first product leadership hire, and much more.

Duration: 00:26:48


Marc Hedlund, CEO at Skyliner

6/8/2017
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Skyliner co-founder and former Stripe and Etsy VP Marc Hedlund opens up about what he's learned from past startups, lessons in engineering management, how to begin correcting tech's diversity problems, and more.

Duration: 00:35:19


Amy Thibodeau, Content Strategy Lead at Shopify

6/1/2017
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How do you better help new users understand what actions to take within your product? Amy Thibodeau, Content Strategy Lead at Shopify, explains how interface content done well can nudge users to success – and when crafted poorly can lead to frustrating, unintended actions. She also takes us inside Polaris, Shopify's new, publicly available design system, and more.

Duration: 00:32:59


Mike Monteiro, co-founder at Mule Design

5/25/2017
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Mike Monteiro is the co-founder and design director of Mule Design and speaks frequently and passionately about both craft and business. In this conversation with Intercom's Stewart Scott-Curran, Mike explains the responsibilities designers have to their users and community, why the veil of ignorance is perhaps the greatest tool a designer can use, the issues he sees with design education today, and much more.

Duration: 00:28:30


Ali Rayl, Head of Global Customer Experience at Slack

5/18/2017
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In February 2013, Slack had no product, no customers and only 8 employees. One of those employees was Ali Rayl, who was tasked with creating the company's customer support experience. Today her team supports more than 5 million daily active users. In a conversation with Intercom's Adam Risman, Ali shares lessons learned from Slack's early days, the unconventional way she measures her team's performance, how her team promotes knowledge sharing and much more.

Duration: 00:28:49


John Saito, UX Writer at Dropbox

5/11/2017
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It’s often said that good product design is simple, and supporting all of the pixels and interactions we create are the simplest element of all, words. John Saito, UX writer at Dropbox and previously the very first UX writer at YouTube, explains how to find and document your product's voice and effectively use words to guide users to success.

Duration: 00:26:26


Kim Scott, author of Radical Candor

5/4/2017
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Nothing will drain your startup's talent pool faster than a bad manager. So what makes for a good one? Kim Scott, author of the bestselling book Radical Candor: Be a kickass boss without losing your humanity, explains how to create a culture of giving and receiving feedback that will help your team do its best, most fulfilling work.

Duration: 00:35:30


Andrew Ofstad, co-founder at Airtable

4/27/2017
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How can product makers offer more functionality without making it harder for users to be successful? Andrew Ofstad, co-founder and Chief Product Officer at Airtable and former product manager at Google, explains why complexity slowly creeps in, how his team at Google pared down the Maps UI using first principles, how he keeps product simple at Airtable, and much more.

Duration: 00:30:30


Des Traynor, co-founder at Intercom

4/20/2017
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Des Traynor, co-founder and chief strategy officer at Intercom, recounts lessons and stories from the early days of the company and explains how they apply to those who are navigating early-stage startup life today.

Duration: 00:31:23


Golden Krishna, Design Strategist at Google

4/6/2017
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Golden Krishna, author of The Best Interface is No Interface and a design strategist at Google, explains the trap of screen-centric thinking, what hardware can teach us about software design, and much more.

Duration: 00:31:57


Edmond Lau, Engineer at Quip

3/30/2017
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Edmond Lau, author of The Effective Engineer and a leader on Quip's user growth and engagement team, shares how engineers can make a greater impact, avoiding the layers of product and organizational complexity that often block them, strategies for prioritizing work, and much more.

Duration: 00:28:53


Monal Chokshi, Head of UX Research at Lyft

3/23/2017
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Monal Chokshi was hired as Lyft's first dedicated researcher and tasked with building out the ridesharing company's UX research team and culture – something she'd done successfully before at SoundCloud and Intuit. She shares how researchers can prove their value, the way she’s structured her teams and why lightweight, guerrilla research – an exercise she likens to dating – is the user research gateway drug for startups.

Duration: 00:33:18

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