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InspireCast Business Podcast

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The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of GMC Software. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.

The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of GMC Software. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.
More Information

Location:

Canada

Description:

The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of GMC Software. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience.

Twitter:

@gmc_net

Language:

English


Episodes

Mostafa El-Bermawy on the concept of #CX Filter Bubbles + the linkage between politics & #CX

10/27/2017
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There are two topics you never discuss, we'll we're going to discuss one of then anyways: Politics.... But, what is the connection between politics and Customer Experience you may ask? This time round, the InspireCast features special guest Mostafa El-Bermawy, a startup growth and marketing strategist, who has worked with some of the biggest brands around: American Express, P&G and Ford Motors plus is a regular tech contributor for Wired magazine and BBC Arabia. Mostafa posits that our...

Duration: 00:23:14


PODCAST: 'The Impact of #CX today' w/ @RodStrother of @StarHub in Singapore

10/24/2017
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Customer experience is a key competitive differentiator for business today. Now, the battle has gone beyond products, prices, and promotions. Brands must engage with customers thoroughly, on the levels of personal preferences and emotions, in order to keep them coming back for more. In this InspireCast podcast, with our special correspondent in Singapore, Julie Simon, she interviews digital experience expert Rod Strother of Starhub (Singapore's leading info-communications company) where,...

Duration: 00:22:45


@anthemlau on Banking Legacy Systems Interrupted: #AI, #Blockchain plus Robotics

7/17/2017
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Antoine Hemon-Laurens discusses three disruptive forces challenging banks' legacy IT systems: AI (artificial intelligence), robotics and Blockchain. AI powered Robo-advising in wealth management is already here. So if AI is the brain, robotics is the muscle and the braun. There are numerous examples of banks using chatbots and within call centers. The blockchain is the last piece of the puzzle and provides knowledge and are soon to become repositories of data. With the above in mind, this...

Duration: 00:20:54


Founder of Jersey Jack Pinball, Jack Guarnieri w/ @ScottDraeger on innovation, great CX & passion

7/13/2017
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This is not your usual episode of the InspireCast, well, we're still talking up customer experience and loyalty, though this time we're throwing in pinball machines, drones and selfie cams into the mix. A great session focusing on the concept of innovation for a product that "no-one needs" according to Founder of Jersey Jack Pinball, Jack Guarnieri. Jack discusses at length the concept of customer loyalty, the power of building trusted relationships, how to embrace new technologies and the...

Duration: 00:30:07


@AnnetteFranz discusses the rise of the customer experience (#CX)executive within the C-Suite

7/13/2017
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Annette Franz, CCXP, author, speaker, CXPA board member and Founder of CX Journey discusses the rise of the customer experience executive as an equal C-level member within the C-suite. A great must-listen to for any CEO of any business or brand wanting to understand why a company needs a CX executive, be it a Chief Customer Officer or a Chief Customer Experience Officer. Annette further discusses the CX executive's critical success factors plus their biggest challenges to success within...

Duration: 00:35:48


Karthik Ramakrishnan (@_kramki) discusses Artificial Intelligence (#AI) & #CX

7/11/2017
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Returning guest, Karthik Ramakrishnan of Element AI discusses the future impact and implications of artificial intelligence on business and society at large. A deep dive into AI for CMOs and CIOs who are focusing on digital transformation, and also somewhat of a correction in terms of our views and perceived myths about AI technology. We've reached a stage where data is readily available, deep learning algorithms are recognizing speech (ex. Siri), AI can see (computer vision) - recognize...

Duration: 00:26:24


Discussions with Deloitte: @Muks7 & @EvaTreumuth discuss ‘Retailization’ in Insurance

7/4/2017
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In this episode of the InspireCast, Mukul Ahuja once again becomes the guest host of the show to discuss the 'Retailization in Insurance' movement with Eva Treumuth, customer and marketing strategy leader at Monitor Deloitte. So what do customers want from their insurers? As the very relationship between insurers and customers is changing; today’s consumers have come to expect to get what they want, how and when they want it, and those expectations are spilling into other areas of their...

Duration: 00:34:51


Former Naval Officer turned CEO Coach David Quick (@helpingbulls) discusses employee engagement

5/23/2017
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This episode of the InspireCast has Mirza speaking with David Quick: CEO Coach. From active duty Naval Surface Warfare Officer to successful CEO, David Quick has spent his entire career spurring people to success by herding them into the right seats. He achieved his personal transformation from Bull in a China Shop to a Thriving Bull along the way. David has helped 300 CEOs nationwide to thrive by providing focus and coaching on how to build better teams. The Bull’s journey is taking him...

Duration: 00:20:46


InspireCast (en français) avec @LaurentGhio pour devenir certifié CX pour les marques

4/4/2017
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Présentation de l'édition française du podcast InspireCast avec votre nouvel hôte Elodie Miternique. Elodie interviewe Laurent Ghio, CCXP de GMC Software sur la façon dont il a obtenu sa certification CCXP et aussi comment décrire les avantages pour les autres professionnels de toutes les marques de devenir CCXP désigné comme expérience client est maintenant la nouvelle normale en ce qui concerne les attentes des entreprises et des clients. Les grandes entreprises doivent offrir...

Duration: 00:18:45


@ScottDraeger & Yarun Nahar on the launch of GMC Inspire R11 #CJM #CCM

2/14/2017
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In this episode of the InspireCast, the focus is on technology, in particular GMC Software's launch of Inspire Release 11 (R11). Mirza talks with Scott Draeger, VP of Product and Yarun Nahar from the Product Marketing Management team on the value proposition of Inspire R11 for the CIO, the CMO and the line of business user when it comes to creating consistent, unified and frictionless CX. With so many new features including mobile approval, customer journey maps and Cloud scaling...

Duration: 00:30:48


Discussion with @Deloitte's @Muks7 & @_kramki on enterprise #AI & #machinelearning

12/22/2016
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Our third session with Deloitte, this time round with Karthik Ramakrishnan, an expert on AI (artificial intelligence) and machine learning plus Mukul Ahuja as this episode's "guest host." A deep dive discussion into what makes an AI construct - the "artificial brain," insight into how we are already surrounded by AI technologies in our everyday lives plus a whole lot of AI myth-busting. A must-listen episode for any C-level executive grappling with whether to use AI in their organization -...

Duration: 00:37:25


Founders @DSzuc & @IgiWong on Design Thinking, UX & how to Make Meaningful Work

11/25/2016
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While in Hong Kong, Mirza interviews Daniel Szuc and Josephine Wong - founders of Apogee, a design research consultancy which focuses on helping clients to "Make Meaningful Work." Dan and Jo elaborate on how the concepts of UX, CX and design thinking or digital transformation should actually be looked at from a people-experience perspective and encourages the audience to "design experiences outside the company." They further expand upon their own experiences with large corporations that...

Duration: 00:23:42


@Finfabrik founders: @AlexMedana with @FmSpiegl discuss HK #Fintech, ideal CX + hearts and minds

11/24/2016
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This time round, Mirza broadcasts live from Mettā in Hong Kong with special guests, founders of FinFabrik: Alex Medana & Dr. Florian M. Spiegl to discuss their take on digital disruption, the ideal customer experience scenario plus the common misconceptions between CX & UX as often misunderstood for UI. They urge our listeners of CMOs, CIOs and Chief Customer Experience Officers to think about technology; all the while not forgetting about the human touch. Delve into AI, machine learning...

Duration: 00:25:21


Former rocket scientist turned FSI entrepreneur Eric Forgy on digital transformation

11/21/2016
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This time round we chat with Eric Forgy, a former computational physicist at MIT Labs("rocket scientist" literally)working on ballistic missile systems, turned hedge fund manager; now disruptor of insurance, currently in stealth mode. Eric talks up customer experience from his perspective being in Hong Kong, how focusing on disrupting core systems is where the BIG money is and how actuaries pushing excel files to manage risk is no longer a viable option given the impact of AI and Fintech...

Duration: 00:16:08


Discussion with Deloitte: @SonnetInsurance - Canada's newest digital direct brand

10/26/2016
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As we continue our Discussion with Deloitte series, we chat with Mukul Ahuja, Senior Manager with the Insurance Strategy practice at Monitor Deloitte in Toronto on Sonnet Insurance - Canada's digital direct insurance broker. Mukul outlines what makes Sonnet unique in its digital and analytics capabilities plus what can be expected from the insurtech space over the next 5 years with respect to disruptive technologies. A must-listen-to podcast for any marketing or CX professional dealing...

Duration: 00:15:03


Focusing on CONTENT & CX: an interview with Objectiva Software

10/5/2016
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For all our CMO, COO and CIO listenership: content is king - CX, are the keys to the kingdom. How do you put it all together then? Technology wise, content development wise, customer-communications wise? Well, enough with the why... this session is a must-listen for the how and a deep-dive into what makes Objectiva such a great delivery partner to tackle these tough questions.

Duration: 00:15:48


@RobFindlay discusses #CX & tech in China, @WeChatApp, #AI & #FinTech

8/12/2016
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Rob Findlay, founder of Next Bank discusses presents a real eye-opener on how the customer experience (CX)differs in Asia Pacific, technological advancements in China, the power of WeChat App as an "essential platform of people's lives" and the power of a #fintech product-focused approach to banking. A playlist-must for a CMO or CIO wanting to learn more about China's explosion of disruptive tech and its effect on CX.

Duration: 00:26:41


@ScottDraeger on Chief #CX Officers, Personal Robots and the #IoT

7/15/2016
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In this session of the InspireCast, we talk with Scott Draeger, VP of Product, on the rise of the Chief Digital Officer and Chief Customer Experience Officer, why the C-suite should care about CX efforts for their brand, Scott's strangest travel experience (which involves a personal assistant robot) plus where is the Internet of Things (IoT) headed and its corresponding impact on business. A must-listen session for any marketing and digital professional wanting to take their brand to the...

Duration: 00:23:58


3 CX Best Practices for CIO’s & COO’s with @kasparroos

7/4/2016
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In this episode of the InspireCast podcast we conclude our chat with Kaspar Roos, ending with the defining question: what are the best CX-related best practices for managing a brand's customer communications. For any and all CIOs and CMOs - this is a not-to-miss episode touching upon, martech, data siloes, digital transformation and customer loyalty.

Duration: 00:20:21


Shifting from CIO to CCO (Chief Customer Officer) with @kasparroos

7/4/2016
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The CIO's days may be numbered as the focus of the C-Suite has shifted towards the customer experience - welcome to the boardroom table, the latest C-level title: the CCO, the Chief Customer Officer. In this episode of the InspireCast, we touch upon the transition of the CIO towards the CCO, shadow IT, Martech (marketing technology) and how LOB (line of business) leaders are the ones steering the IT ship moving forward. A must listen for CIOs and CMOs alike.

Duration: 00:21:01

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