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Insurance Journal TV - Property and causualty insurance news and features.

Insurance Journal TV - Property and causualty insurance news and features.
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United States

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Insurance Journal TV - Property and causualty insurance news and features.

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English


Episodes

Chat Bots Revolutionizing Customer Experience

11/6/2017
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You’ve seen those pop-up “chat bots” on websites. Regardless of how you feel about them, listen to this podcast as insurance tech guru Steve Anderson predicts that chat bots will be table stakes for insurers in three to five years as they “revolutionize the customer experience.” Even sooner, though, Steve sees a highly valuable use of chat bots to augment conversations with employees via an intranet or agency website. With guided conversation, the bots can help staff answer consumer...

Duration: 00:33:27


Selling Insurance with Video & Food

10/23/2017
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Now here’s a guy with boundless energy! On this podcast, California agency owner Nick Ayers is all about highlighting new customers in testimonials front and center on the home page. “We need to show people whythey should become a customer.” Always be storytelling in blogs and video, he says: “People like stories.” Nick started his agency from scratch and touts the quirky, fun culture he’s built. You’ll smile as Nick walks us through the painful process of how he originally came to name...

Duration: 00:26:29


InsureTech: ‘A Tool, Not Something to Fear’

10/9/2017
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New insurance tech players fall into two categories, says insider Brian Cohen: “enabler” or “disrupter.” And 2018 will begin to determine the winners and losers in each category. In this lively installment, Brian urges carriers and agents to partner with enablers. He’s bullish on the future for the industry. In fact, he says, we could be in a “golden age” for the independent agent and broker channel. “What has the Internet and Amazon taught us? ‘Check the product and check the price. Be...

Duration: 00:33:27


Expert: Insurers Can be a Catalyst for Collecting Cyber Attack Data

9/29/2017
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Matt Honea cyber Manager at Cyence, a San Mateo, Calif.-based cyber risk modeler, says insurers can be a catalyst for collecting data on cyber attacks and attempted attacks. He also believes it’s a good idea to make cyber insurance a required coverage for companies. Honea spoke with Insurance Journal about cyber risk. The post Expert: Insurers Can be a Catalyst for Collecting Cyber Attack Data appeared first on Insurance Journal TV.

Duration: 00:12:07


Selling Insurance with Video & Food

9/25/2017
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Now here’s a guy with boundless energy! On this podcast, California agency owner Nick Ayers is all about highlighting new customers in testimonials front and center on the home page. “We need to show people whythey should become a customer.” Always be storytelling in blogs and video, he says: “People like stories.” Nick started his agency from scratch and touts the quirky, fun culture he’s built. You’ll smile as Nick walks us through the painful process of how he originally came to name...

Duration: 00:27:40


Generali Chief Underwriting Officer Likes Good, Old Fashioned Underwriting

9/15/2017
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Bill Skapof, chief underwriting office and head of global corporate and commercial in North America for Generali, thinks nothing beats “good, old fashioned underwriting.” He has more than 30 years of global insurance experience developing product, distribution and sales strategies in support of global commercial market segments. He spoke with Insurance Journal about underwriting, predictive analytics and other topics. The post Generali Chief Underwriting Officer Likes Good, Old Fashioned...

Duration: 00:10:16


Businesses Navigate Changing State, Local Employment Laws

9/12/2017
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Employers in various locations must keep on top of constantly changing state and municipal employment laws or risk lawsuits. Companies with multiple locations face different laws on minimum wage, family medical leave and even limits on interview questions which could be deemed discriminatory. Chris Williams, Employment Practices product manager for Travelers, explains how and why employers should keep up with changing laws and the cost of not doing so. The post Businesses Navigate...

Duration: 00:08:42


Arizona Agent Rocks It

9/11/2017
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If you’d like to be inspired about the future of independent agencies, have a listen to this podcast with Erin Nutting, a 32-year-old principal and mother of four in Tucson, AZ. A former captive agent, Erin launched a firm to write mostly personal lines business, with blogging and social media presence to drive business. She also launched an online platform – with Facebook as a secret weapon – to market wedding-related coverages from customers around the country. “Don’t base success on how...

Duration: 00:31:46


SPONSORED: Hurricane Harvey: Exposing the Insurance Gap

8/31/2017
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Tom Larsen, content strategy principal at CoreLogic® takes a deep dive into Hurricane Harvey, what makes this storm unique, and how we are improving our ability to react and respond to catastrophes of this magnitude. In this podcast, he also touches on risk resilience and highlights some new challenges for risk management, as the widespread flooding from Hurricane Harvey highlights an insurance gap and the need for improved communication surrounding flood risk and the current...

Duration: 00:14:18


A Contrarian View of Claim File Documentation

8/28/2017
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Kevin Quinley, founder and principal of Quinley Risk Associates, explains the balance between two much and too little file documentation and why it matters to adjuster and insurers. The post A Contrarian View of Claim File Documentation appeared first on Insurance Journal TV.

Duration: 00:18:37


Your Customers Deserve Better

8/28/2017
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A key strength of the independent agent and broker system is the current customer base. Each agency has hundreds or thousands of clients on the books. Maybe it’s time to look at this situation from a different perspective. For the vast majority of personal and small commercial lines customers, what is the experience and level of engagement they truly have with their agencies? And what needs to happen in the future for agents to retain and grow the current book? Chris Burand offers strong...

Duration: 00:28:37


Agencies Build Platform for Growth

8/14/2017
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Unable or unwilling to continue alone anymore, many independent agency owners are joining with other agencies or networks of some kind. What is the prescription for successful aggregation? According to Alera Group’s Chief Development Officer Alera Group Rob Lieblein, they include expanded ownership opportunity for staff, shared technology and other platforms, a strong employee benefits sales culture, and a spirit of collaboration and fun. Prior to helping form Alera, Rob had advised agents...

Duration: 00:28:13


Auto Insurers Should Be Planning for Autonomous Car Changes

8/14/2017
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Changes in ownership, coverages and the way claims are evaluated are just a few of the ways self-driving cars will impact the auto insurance industry, says Jared Smollik, actuarial director of personal auto product development for Verisk Insurance Solutions. Though there is expected to be a transition period, Smollik says auto insurers need to begin planning for autonomous vehicles sooner rather than later. The post Auto Insurers Should Be Planning for Autonomous Car Changes appeared...

Duration: 00:14:51


Video Rules!

7/31/2017
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Insurance consumers must be educated – sales and renewal processes can’t be built around price alone, says returning guest Mike Demko. In a podcast chock full of helpful … Read More » The post Video Rules! appeared first on Insurance Journal TV.

Duration: 00:21:41


Why Agents & Brokers Should Understand ‘Customer Experience’

7/17/2017
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Insurance folks, listen up. It’s time to demystify “customer experience,” or CX. And Brian Leppard at Foremost does just that in an entertaining sneak peek at a pilot … Read More » The post Why Agents & Brokers Should Understand ‘Customer Experience’ appeared first on Insurance Journal TV.

Duration: 00:34:28


SPONSORED: The Surprising Flood Risks of Hurricane Season 2017

7/5/2017
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Storm surge flooding is one of the primary causes of hurricane-related property damage along the Atlantic and Gulf Coastlines. In this podcast CoreLogic Sr. Hazard Scientist Dr. Tom … Read More » The post SPONSORED: The Surprising Flood Risks of Hurricane Season 2017 appeared first on Insurance Journal TV.

Duration: 00:14:29


InsureTech ‘Founded on Frustration’

7/3/2017
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The industry shouldn’t be surprised by the massive investments in technology to revolutionize all pieces of the insurance ecosystem – from marketing and manufacturing to distribution and service. … Read More » The post InsureTech ‘Founded on Frustration’ appeared first on Insurance Journal TV.

Duration: 00:28:17


Whirlpool Risk Manager Schwarting Strives to Solve Problems Before They Occur

6/21/2017
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As director of risk management for Benton Harbor, Michigan-based Whirlpool Corp., Scot Schwarting keeps an eye on myriad issues that impact or have the potential to impact the … Read More » The post Whirlpool Risk Manager Schwarting Strives to Solve Problems Before They Occur appeared first on Insurance Journal TV.

Duration: 00:09:40


Fly Fishing and E&S: Perfect Together!

6/19/2017
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Have you seen A River Runs Through It? Who knew – the excess and surplus lines business is just like fly fishing! In this entertaining recording, insurance industry … Read More » The post Fly Fishing and E&S: Perfect Together! appeared first on Insurance Journal TV.

Duration: 00:22:36


Hamilton Chief Strategy Officer Bob Deutsch: Why I’m Leaving

6/14/2017
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After three years on the job, Hamilton Insurance Group Chief Bob Deutsch is leaving his position. Deutsch says his departure is for good reasons, largely connected to corporate … Read More » The post Hamilton Chief Strategy Officer Bob Deutsch: Why I’m Leaving appeared first on Insurance Journal TV.

Duration: 00:06:21

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