Movers & Shakers: A Podcast on Customer Experience-logo

Movers & Shakers: A Podcast on Customer Experience

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Location:

United States

Twitter:

@salemove

Language:

English


Episodes

Building Customer Experience Through Design Thinking at Northern Trust

10/3/2017
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SaleMove Co-Founder and CEO, Dan Michaeli, talks to Scott Dille of Northern Trust. In this episode, we'll learn how a workshop at IDEO brought Design Thinking to Northern Trust and helped reshape the bank's customer experience.

Duration: 00:32:05


A Discussion on Conversational AI

9/19/2017
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SaleMove Co-Founder and COO, Justin DiPietro talks about Artificial Intelligence and a framework for how companies should leverage conversation AI to rollout chatbots. Justin also takes a step back to provide an explanation of AI and discusses where the technology is today.

Duration: 00:21:40


Building a Customer-Obsessed Culture at Kustomer

8/8/2017
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SaleMove CEO Dan Michaeli chats with Rob Bailey, COO at Kustomer, about building a customer-obsessed culture. Rob also talks about why he feels customer experience is becoming the new marketing. To learn more about SaleMove, visit bit.ly/2mjjX7H

Duration: 00:26:44


Understanding What Customers Really Want at Philadelphia Insurance Companies

5/11/2017
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SaleMove CEO Dan Michaeli chats with Seth Hall, SVP of Customer Service at Philadelphia Insurance Companies, about building a customer-centric support organization using Voice of the Customer. Seth also talks about a common customer support metric that has taken a back seat in his org. To learn more about SaleMove, visit bit.ly/2mjjX7H

Duration: 00:26:18


Tackling Customer Experience Challenges in the Insurance Industry with Steve Anderson

2/14/2017
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SaleMove CEO Dan Michaeli chats with influential thought-leader, Steve Anderson, about the unique customer experience challenges currently being faced by the Insurance industry. We also discuss the role that AI can play and the importance of keeping the human element in the customer journey.

Duration: 00:40:53


Nina Hurst, VP of Customer Experience & SWAT at BaubleBar

12/6/2016
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SaleMove CEO Dan Michaeli chats with Nina Alexander-Hurst about a whole new way to think about and deliver customer service.

Duration: 00:43:08


Stacey Giard, Chief Operating Officer at Tola Capital

11/14/2016
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SaleMove CEO Dan Michaeli chats with Stacey Giard about marketing's role in the customer experience.

Duration: 00:34:37