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On Your Behalf

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BBC Radio Ulster's On Your Behalf is a weekly programme presented by me, Linda McAuley, investigating your consumer issues.




Student Special: Accommodation, Loans And The Cost Of Being A New Student

This weeks 'student special': In light of the recent A level results, pupils will now have an idea of what university they are going to and what course they will be studying...but do new students know the real cost of going to university? Ursula Toner of Housing Rights, along with the Ulster University Students Union President Kevin McStravick are live in studio to look at the cost of student accommodation, what student loans are available and how to manage these. If they've had a summer...

Duration: 00:41:57

Airport Delays, Airline Issues and ABTA Spokesperson Live in the Studio

On this week's holiday and travel special: airport and airline delays, the airline with the longest average delays over the past two summers has been Easyjet. When it comes to Northern Ireland, the delays at Belfast International are twice as long as George Best City Airport and Linda will be looking into these statistics to find out what they mean. We also hear from one listener who was charged a double luggage fare because her flight to Exeter from Belfast also stopped at Manchester. We...

Duration: 00:42:02

Petrol to Postal Predicaments, Faulty Goods and Ticket Refunds

This week: no petrol - not once, not twice but three times. Thomas has contacted On Your Behalf for the third time as he has been repeatedly blacklisted at his local Asda petrol filling station, through no fault of his own. Ticket refunds recap - in light of the recent surprise cancellation of Carl Frampton's scheduled fight last week, Gerry Hyland of the Belfast Consumer Advice Centre chats to Linda about ticket refunds and how they may depend on how and where the ticket was purchased....

Duration: 00:41:21

Uniform Grants, Universal Credit, Secondary Ticket Sales

This week: from uniform grants to free school meals and universal credit, Patricia Lyons of Belfast Citizens Advice Bureau is live in the studio to discuss what help is available for parents. The secondary ticket sales: according to Which, almost a quarter of tickets are going on sale via secondary ticket websites - we hear from Philippa McKeown-Brown, head of consumer empowerment and protection at the Consumer Council on how to protect yourself. And we hear from one couple who were turned...

Duration: 00:41:39