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Ep. 14 - Andy Lawrence: Guidelines for Creating Learning and Development Success in Healthcare

“As we mature as a learning organization, we have to constantly go back and check in with our customers, and we also have to be able to have very candid conversations around priorities and around responsibility, and hold one another accountable. It can't just be a one way street.” That’s the observation of Andrew Lawrence, the Vice President of Enterprise Learning and Personal Development at SCL Health in Broomfield, Colorado. Lawrence, who has over 30 years of experience in corporate...


Ep. 13 - John Yosaitis, M.D.: Creating Experts: Innovations in Healthcare Learning

In this episode, we are talking to Dr. John Yosaitis, the lead physician educator at MedStar Health’s Simulation Training & Education Lab. Dr. Yosaitis is responsible for the education program for the health system’s 36,000 associates. Dr. Yosaitis walks us through common pitfalls in how we have trained healthcare workers in the past and shares innovations in his team’s approach to adult learning. Assessments, experiential learning, virtual reality, micro-simulation, and right-sized...


Ep. 12 - Donna Haynes: A Call to Action for Non-Acute to Provide High Quality CPR Training

In this episode, we are talking to Donna Haynes, a nurse, clinical educator, and resuscitation coach at HealthStream, about the unique challenges of resuscitation in non-acute care settings. On average, only 23% of adult patients will survive in-hospital sudden cardiac arrest. As alarming as that statistic is, it’s even worse in non-acute settings where survival rates are estimated to range from just 2% to 11%. As more healthcare delivery moves outside of hospital walls, Haynes paints a...


Ep. 11 - Zach Gemignani: Moving Beyond Big Data in Healthcare

For years experts have spoken about the importance of analyzing and disseminating “big data,” especially in healthcare. Zach Gemignani, the CEO and co-founder of Juice Analytics, shares that many industries, ours included, are still stuck in the first phase of gathering data. He offers, “All of the data in the world does not help you if it’s not focused, if it doesn’t help you solve specific problems, and if it doesn’t guide you through the data in a way that is really easy for people to...


Ep. 10 - Lea Sorrentino: Is Healthcare Ready for Gamification in Learning & Workforce Development?

HealthStream’s partner Bunchball is pioneering the use of gamification to engage, influence, and motivate employees and customers. If you wear a FitBit, are a member of a loyalty rewards program, or use a retailer’s app to earn points or badges, you’ve experienced gaming mechanics firsthand. Major corporations like Toyota, Marriott, Universal and NBC are using Bunchball’s technology to inspire loyalty and engagement. In this podcast, Lea Sorrentino, a digital strategist with Bunchball,...


Ep. 8 - Vickie Harris: Closing the Gap Between Acute and Non-Acute Care

Post-acute and non-acute care are changing dramatically with the transition to value-based care. Organizations must ramp up their attention to competency, care quality, and efficiency to establish themselves as the providers of choice to work with acute care hospitals. Employees are key to this change, and HealthStream provides solutions to help organizations invest in creating highly trained and competent staff. In this episode of our podcast, we spoke to Vickie Harris, the President and...


Second Opinions Ep. 5 - Bryan Warren: Can Assessments Take the Guesswork Out of Hiring?

Bryan Warren is the Director of Healthcare Solutions at Select International, which helps organizations identify the necessary behavioral competencies of successful employees. Bryan says that in order to build a patient-centered culture that also values patient safety, you have to understand the personal attributes that will support that culture. He shares, “If we’re thinking about hiring people who are more prone to provide patient-centric care and who will thrive in a patient-centric...


Second Opinions Ep. 4 - Joan Wynn: Building the Organizational Will to Create a Culture of Safety

Joan Wynn is the Chief Quality Patient Safety Officer at Vidant Health in Greenville, North Carolina, and was recently named as one of the top patient safety experts in the country. In this episode you’ll hear how a tragic patient safety event was the catalyst that led the health system to transform its culture. Dr. Wynn shares how engaging the Board in quality and safety created a foundation for meaningful and sustainable change. She also discusses the role of patient and family advisors...


Second Opinions Ep. 2 - Dick Finnegan: Can Five Simple Questions Help Retain Your Best Employees?

Dick Finnegan is the CEO of C-Suite Analytics and the author of four books, including the best seller The Power of Stay Interviews. Dick has worked with companies across the globe seeking to understand what makes employees tick, and perhaps most importantly, what makes good employees stay. Through the power of Stay Interviews, Dick has identified the specific questions that can help managers establish trust and pick up on the early warning signs of an employee who is not engaged. Tune in...