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Service Business Mastery - Business Tips and Strategies for the Service Industry-logo

Service Business Mastery - Business Tips and Strategies for the Service Industry

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Hiring Technical Employees is Hard

Tersh and Brandon are going through resumes and talking about what they need in a technician and how to attract them.

Duration: 00:24:39

Is a Partnership a Good Idea?

Brandon proposes and partnership and they work out more details about hiring and compensating employees.

Duration: 00:44:09

Bonus - Flat Rate vs. T&M and Tool Expenses

In this Christmas bonus episode Tersh and Brandon talk through some of the decisions to be made in the new business

Duration: 00:08:34

Time for Something New....

This episode is the story of a bold change of direction for Tersh in his business and personal life.

Duration: 00:32:30

Growing Your Best Service Technician W/ Andy Holt

1. How did you first get into coaching and training? 2. Tell us a little about Outdoor University. a. Where it is located b. When the classes take place 3. Who is your idol? a. Inside the HVAC industry b. Outside the HVAC industry Clips from the actual Outdoor University. The best way we can get in touch with you in the future. ● Facebook- ● ● Andy’s Direct Line 706.888.2332 Mastery Questions ________________________________________ 1. What...

Duration: 00:34:09

Grow Your Business Using Residual Income W/ Tom Jackson

1. How did you first get into the podcast networking? 2. How come you always have a smile on your face and voice? 3. Who is your idol? a. Inside the HVAC industry b. Outside the HVAC industry 4. If you had to start your company over, a. Would you? b. What would you do differently? 5. What did you believe to be true in your business and in the HVAC industry when you were in your 20’s or 30’s that you feel differently about now? 6. Why is residual income so important for a business? a. What...

Duration: 00:52:55

Service Software w/ Service Titan

This episode of Service Business Mastery podcast covers several great points dealing with a Customer Service Management Software called Service Titan. Listed below are some key points, and any additional questions you may have can be answered by going to ServiceTitan is a field management software for HVAC, plumbing, electric, and garage door services that helps companies streamline operations, support and train their techs and CSRs, and increase...

Duration: 00:35:15

Marketing Basics w/ Ted Gravlin

Welcome to the Service Business Mastery podcast, I’m your host Tersh Blissett. This podcast is part of the Blue Collar Roots Network of podcasts. Bryan Orr is the guy behind the glass with smoke coming from his ears as he is spinning the knobs in an attempt to make us sound good... Service Business Mastery focuses on helping and guiding service based business owners, managers, and service techs who are considering becoming new business owners. The goal of this podcast is to help guide you...

Duration: 00:54:47

Service Soft Skills w/ Steve Coscia

Steve Coscia talks the full range of service soft skills for service businesses. Find out more at

Duration: 00:28:10

Field Metrics, Software and Performance Based Pay

Tersh interviews Bryan on Flat Rate, Metrics, Software and performance-based tech pay

Duration: 00:42:21

Working w/ Residential Property Managers

An impromptu discussion about working with residential property management customers. How to gain customers and how to make the relationship work for your business.

Duration: 00:35:54

Dealing with Online Reviews

Tesh and Bryan talk about online reviews for your business. The good, the bad and how to respond.

Duration: 00:36:01

Dispatcher Responsibilities and Tips

Dispatching is a really hard job that transcends description. In this episode, we talk about the job. Scheduling, phone answering and the actual dispatching of calls.

Duration: 00:33:22

Introduction to Service Business Mastery

In this episode, Tersh introduces himself, and we go over some of the top things that will be covered in this podcast.

Duration: 00:31:15